7 Solutions to Fix Error Code 963 on Google Play Of Motorola Edge 40

People are increasingly complaining about Google Play Error Codes which pop-up during downloading, installing or updating an App via Google Play Store. Amongst these, the most recent and common one being Error Code 963.

Google Play Error 963 is a typical error which shows up not only when you try to download and install an App but also during App update.

Error 963 cannot be attributed to a particular App or its update. It is a Google Play Store error and is experienced by Android users across the world.

Error Code 963, just like any other Google Play Store errors, is not something difficult to deal with. It’s a minor glitch which can be fixed easily. There is no need to worry or panic if you see Error 963 on Google Play Store preventing your favorite App from downloading or updating.

Read on to find out more about the Google Play Error 963 and best ways to fix it.

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Part 1: What is Error Code 963?

Error 963 is a common Google Play Store error which basically hinders Apps from downloading and updating. Many people get worried when Error Code 963 does not let them install new Apps or update existing ones. However, please understand that Google Play Error is not such a big deal as it may sound and can be overcome easily.

Error 963 pop-up message reads as follows: “cannot be downloaded due to an error (963)” as shown in the image below.

A similar message shows up even while you are trying to update an App, as shown in the screenshot below.

Error Code 963 is basically an outcome of data crash which mostly is seen in cheaper smartphones. There might another reason for Error 963 preventing Apps from downloading and updating, which is Google Play Store Cache being corrupted. People also speculate SD Card related issues as many-a-times external memory enhancer chips do not support large Apps and their updates. Also, Error 963 is very common with HTC M8 and HTC M9 smartphones.

All these reasons and more can handle with ease and you can continue to use Google play services smoothly. In the following segment, we will discuss various fixes to cure the problem to enable to you download, install and update Apps on your device normally.

Part 2: Easiest solution to fix Error Code 963 on Android

When it comes to the most convenient solution to fix error 963, Dr.Fone - System Repair (Android) cannot be missed. It is the most productive program that covers a wide range of Android issues. It ensures full safety while performing and one can fix the Android issues in a hassle-free way.

Dr.Fone - System Repair (Android)

One click to fix Google Play error 963

• The tool is recommended for its higher success rate.
• Not just Google Play error 963, it can fix a large number of system issues including app crashing, black/white screen etc.
• It’s considered as the first tool that offers one-click operation for Android repairing.
• There’s no technical expertise needed to use this tool.

4,997,014 people have downloaded it

This section will provide you the tutorial guide for how to fix error code 963.

Note: Before moving to solve the error 963, we would like to inform you that the process may result in wiping away your data. And therefore, we suggest you to make backup of your Motorola Edge 40 prior to fixing this Google Play error 963.

Phase 1: Connecting and preparing the Motorola Edge 40 device

Step 1 – To begin fixing error 963, run Dr.Fone after downloading and installing it on your PC. Now, pick out the ‘System Repair’ tab from the main screen. Thereupon, with the help of a USB cable, make connection between your Motorola Edge 40 and PC

Step 2 – On the left panel, you’re supposed to choose ‘Android Repair’ and then click the ‘Start’ button.

Step 3 – On the following screen, you need to choose the appropriate details for your device like the name, brand, model, country/region etc. Later, go for warning confirmation and hit ‘Next’.

Phase 2: Taking Android device in Download mode for repairing

Step 1 – It is essential to get your Motorola Edge 40 or tablet entered in Download mode. For this, following are the steps to be taken:

If the Motorola Edge 40 device contains Home button:

• Turn the Motorola Edge 40 device off and then keep holding the ‘Power’, ‘Volume Down’ and ‘Home’ buttons altogether for about 10 seconds. Next, release them all and push the ‘Volume Up’ key. This way, your device will enter the Download mode.

If the Motorola Edge 40 device contains no Home button:

• Switch off your phone/tablet and press the ‘Volume Down’, ‘Bixby’ and ‘Power’ buttons for 10 seconds. Leave the buttons and then press the ‘Volume Up’ button for entering download mode.

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Step 2 – Press the ‘Next’ button and then the program will commence the firmware downloading.

Step 3 – Upon successful downloading and verification of the firmware, the process of Android device repairing will begin automatically.

Step 4 – Within a while, the Google play error 963 will be vanished.

Part 3: 6 Common Solutions to fix Error Code 963

Since there is no specific reason for Error Code 963 to occur, similarly there is no one solution to the problem. You may use any one of them below or try them all to never see Error Code 963 on your device.

1. Clear Play Store Cache and Play Store Data

Clearing Google Play Store Cache and Data basically means keeping Google Play Store clean and free from trouble-making data stored in respect of it. It is advisable to carry out this process regularly to prevent Errors like Error Code 963 from occurring.

Follow the steps given below to fix  Error Code 963:

Visit “Settings” and select “Application Manager”.

Now select “All” to see all downloaded and built-in Apps on your device.

Select “Google Play Store” and from the options that appear, tap on “Clear Cache” and “Clear Data”.

Once you are done clearing Google Play Store Cache and Data, try to download, install or update the App facing Google Play Error 963 again.

2. Uninstall updates for Play Store

Uninstalling Google Play Store updates is an easy and quick task. This method is known to have helped many as it brings back the Play Store to its original state, free from all updates.

Visit “Settings” and select “Application Manager”.

Now select “Google Play Store” from “All” Apps.

In this step, click on “Uninstall Updates” as shown below.

3. Shift the App from SD Card to device’s memory

This method is strictly for certain Apps which cannot be updated because they are stored on an external memory card, i.e., SD Card. Such memory enhancing chips do not support large Apps and due to a shortage of space prevents them from updating. It advisable to move such Apps from the SD Card to the Motorola Edge 40 device’s internal memory and then try to update it.

Visit “Settings” and select “Apps”.

From “All” Apps click on the App which is unable to update.

Now click on “Move to Phone” or “Move to internal storage” and try to download its update again from the Google Play Store.

Try updating the App now. If the Apps’s update does not download even now, DO NOT worry. There are three more ways to help you.

4. Unmount your external Memory Card

Error Code963 may also occur due to an external memory chip used in your device to enhance its storage capacity. This is very common and can be dealt with by unmounting the SD Card temporarily.

To unmount your SD Card:

Visit “Settings” and keep scrolling downwards.

Now select “Storage”.

From the options that appear, select “Unmount SD Card” as explained in the screenshot below.

Note: If the App or its update downloads successfully now, do not forget to mount the SD Card back.

5. Remove and Re-add your Google account

Deleting and re-adding your Google account in might sound a little tedious but it does not take much of your precious time. Moreover, this technique is very effective when it comes to fixing Error  Code 963.

Carefully follow the steps given below to remove and then re-add your Google account:

Visit “Settings”, under “Accounts” select “Google”.

Select your account and from the “Menu” select “Remove account” as shown below.

Once your account is removed, follow the steps given hereunder to add it back again after a few minutes:

Go back to “Accounts” and select “Add Account”.

Select “Google” as shown above.

In this step feed in your account details and your Google account will be configured once again.

6. Special technique for HTC users

This technique is specially crafted fro HTC smartphone users who frequently face Google Play Error 963.

Follow the step-by-step instructions given below to uninstall all updates for your HTC One M8 Lock Screen App:

Visit “Settings” and find “HTC Lock Screen” under “Apps”.

Now click on “Force Stop”.

In this step, Click on “Uninstall Updates”.

This remedy is as simple as it sounds and has helped many HTC users to get rid of Error 963.

Google Play Errors are a very common phenomenon these days, especially Error Code 963 which usually occurs in the Google Play Store when we try to download, install or update an App. There is no need to worry if you see Error Code 963 pop-up on your screen as your device and its software are not to be blamed for Error 963 to suddenly surface. It is a random error and can be fixed easily by you. You do not need any technical assistance to deal with the issue. All you need to do is follow the steps introduced in this article to use Google Play Store and its services smoothly.

How To Fix Part of the Touch Screen Not Working on Motorola Edge 40

You probably touch the screen of your phone hundreds of times per day. It’s no surprise that smartphone touchscreens are one of the most common components to fail, given their delicate glass construction. However, a part of the touch screen not working on your Motorola Edge 40 does not necessarily mean it is a hardware issue. There could be other reasons why your Android’s touch screen stopped responding.

If your phone’s touchscreen frequently fails to respond, there are several things you can try before calling a professional. This article will reveal those proven fixes you can easily perform independently.

Part 1. Why Is Part of My Screen Not Working

There are two possible causes as to why your phone’s touch screen is not working. One is the touch screen may have been damaged, and the other is the Motorola Edge 40 device may be experiencing technical difficulties.

If you drop your phone and it becomes stuck against something, the touch screen’s connectivity may fail. Only a part of the touch screen may sometimes become damaged and unresponsive. That may also occur when there is a technical failure, such as the phone hanging. A part of the touch screen not working can occur when malware is downloaded or when phone settings are changed.

Now, the problem can affect any Android phone, and users may encounter the following error messages on their respective phone models:

• Motorola Edge 40 P40 lite half touch screen not working
• Nexus touch screen not working
• LG screen is unresponsive to touch
• Motorola Edge 40 left side of the screen is not working
• Redmi’s whole screen is unresponsive to touch

Part 2. Different Types of Touch Screen Issues and What You Should Check Before Fixing

You may experience a variety of touch screens not working on Android issues:

• A certain part of the touch screen is not working.
• Your touches do not register on the touch screen.
• The touch screen incorrectly responds to your touch.
• Half touch screen is not working.
• The touch screen becomes frozen or hangs.
• The screen flashes, flickers, or remains blank.
• Theleft side of the phone screen is not working.

Before proceeding to how to fix an unresponsive touch screen on an Android device, you should complete the following steps:

• Examine the screen of your device. Check to see if it is cracked or chipped.
• If the screen is damaged, it must be replaced.
• Remove the Motorola Edge 40 device cover and screen protector if they are not damaged.
• If there is a sticker on the Motorola Edge 40 device screen, you must remove it.
• Before continuing, make sure your screen is spotless.

Part 3. How To Fix Part of the Touch Screen Not Working (No Physical Damage)

If you have already tried running the Motorola Edge 40 device in diagnostic mode and verified that it is not physically damaged, then the problem is most likely technical. If your Motorola Edge 40’s screen is not responding to touches for technical reasons, follow the methods below to resolve the issue.

Restart Your Device

When your touch screen stops working, the first thing you should do is restart your device. The operation is known as soft resetting. You cannot turn your device off from the option on the screen because the touch screen is not responding. Here are the steps to take.

Step 1: Hold the “Power” button until the Motorola Edge 40 device turns off.

Tip: If you hold down the power button for a few seconds, you will see the “Power Off” and “Restart” options on the screen. You can’t use it because the entire screen isn’t responding. Hence, you should press and hold the “Power” button for as long as necessary.

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Step 2: When the Motorola Edge 40 device turns off, wait a few seconds.

Step 3: Press and hold the “Power” button to restart the Motorola Edge 40 device.

Check to see if the Android auto touch screen is not working problem has been resolved. Otherwise, proceed with the following methods.

Turn On Safe Mode

You should switch to Safe mode whenever an application or piece of software causes a problem on your device. Only the most fundamental system components are loaded and used when operating in Safe mode.

If your touch screen is functional in safe mode, the issue is most likely internal. You can quickly fix the Android touchscreen issue by following the prompts given below to activate the safe mode:

Step 1: To force a restart, press and hold the Motorola Edge 40 device’s “Power” button for an extended period.

Step 2: Maintain pressure on the “Power” button. Take your finger off it once you see the manufacturer’s logo.

Step 3: When you let go of the “Power” button, press and hold the “Volume Down” button. After that, a “Safe Mode” label will appear in your screen’s lower-left corner.

Turn Off Developer Options

Every smartphone is bound to have limitations. However, smartphone makers include a “Developer Options” menu for advanced users. Here, restrictions are removed, and user preferences can be customized.

If you enable Developer Options on some Android devices, they may stop working properly. If you have recently activated Developer Options and your touchscreen is no longer responding as expected, you should disable it. To do so, follow the instructions below:

Step 1: Launch the Settings app on your device.

Step 2: Select the System menu item, which usually locates at the bottom of the screen.

Step 3: Tap the Advanced options menu, then select Developer Options.

Step 4: You will then find the switch to turn it on or off. Disable itby toggling the button off.

Step 5: Restart your device to check if the part of the touch screen not working issue has been resolved.

Reset Device to Factory Settings

Resetting your device to its factory settings will return it to its state when you first unboxed it. All your phone’s data and installed apps will be erased, including any malware on your device that may be causing the issue to occur. Here’s how to restore your device to factory settings:

Step 1: Since your touch screen is not working, you can factory reset it using Google’s Find My Device web service.

Step 2: Go to Find My Device from any device and sign in to the Google account associated with the damaged screen device.

Step 3: After successfully logging in, you will see your device’s name. Select the Erase Device option.

Step 4: Confirm by pressing the Erase Device button.

Tip: Since all your data will be removed, it’s recommended to back up your data first before resetting your device to factory settings.

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Part 4. Fix Using a Third-Party App – Wondershare Dr.Fone

If you’ve exhausted all other options and still can’t fix your Android’s part of the touch screen not working issue, it’s time to resort to Dr.Fone – System Repair! It allows you to repair Android system issues with a single click.

Many users have reported exceptions on their Android devices, such as touch screen failure, black screen of death, system UI failure, app crashing, etc. And in this case, people should seek an Android repair tool.

Dr.Fone – System Repair has made it easier than ever for Android users experiencing technical issues with their device, including an unresponsive touch screen, among other system issues. The best part is that no data will be lost while repairing Android system issues.

Follow the steps given below on how to use Wondershare Dr.Fone System Repair for Android:

Step 1: Select the System Repair option from the main window after starting Dr. Fone.

Step 2: Connect your Motorola Edge 40 or tablet to the computer using the appropriate cable. Choose Android Repair from the three options shown on the left side of the screen.

Step 3: The device information screen will appear in the next window. There, input your device’s unified brand, name, model, country/region, and carrier information. Then click Next after you confirm the warning.

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The Android repair procedure may wipe out all data on your device. To confirm and proceed, enter “000000”.

Note: It is strongly advised that you back up your Android data before attempting Android repair.

Step 4: Before repairing your Motorola Edge 40, you must boot it into Download mode. To boot your Motorola Edge 40 or tablet into DFU mode, follow the steps below:

For a device that has a Home button:

1. Turn off your phone or tablet.
2. Hold the Volume Down, Home, and Power buttons for 5 to 10 seconds.
3. To enter Download mode, release all the buttons and press the Volume Up button.

For a device that lacks a Home button:

1. Turn off the Motorola Edge 40 device.
2. Hold the Volume Down, Bixby, and Power buttons for 5 to 10 seconds.
3. To enter Download mode, release all the buttons and press the Volume Up button.

Step 5: Then press the Next button. The program will then download the firmware. After downloading and verifying the firmware, the program will automatically repair your Motorola Edge 40. And in a while, your Motorola Edge 40’s system issues will be resolved.

Supported OS

Check Dr.Fone’s supported operating systems below before using the application to fix your mobile technical issues.

Platform	Supported OS
Windows	Windows 11/10/8.1/8/7/Vista/XP
Mac	Mac 14/13/12/11/10.15/10.14/X/10.13/10.12/10.11/10.10/10.9/10.8

Key Features

Dr.Fone – System Repair is a data management and recovery tool that contains several toolkits in one program, each designed to repair a specific phone problem. Check out its key features below:

• One-click Android Repair Tool
• Troubleshoots and repairs a wide range of Android system problems, including black screen of death, Play Store not working, apps crashing, phone stuck in a boot loop, and bricked Android issues
• A high success rate for fixing Android system issues
• Fixes Android system back to normal

Pros

Here are the advantages of using Dr.Fone – System Repair:

• Highly intuitive UI/UX/. No need for any skill to operate it
• Provides a comprehensive set of toolkits, including advanced data recovery and system repair
• Data management is simple and seamless for both Android and iOS devices
• Data backup with Dr. Fone is simple and quick.

Cons

Check below to know Dr.Fone – System Repair’s limitations:

• Depending on the toolkit required, the program can be costly.

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Conclusion

Fixing an Android part of the touch screen not working issue can be quickly done with just a few fixes you can do on your own. However, there may be times when the solutions provided above may not work, and the worst part is factory resetting your phone erases all your data.

That’s why Dr.Fone – System Repair might be your best solution. It has all the tools you need to keep your Motorola Edge 40 100%. Not only that, but with Dr.Fone, you can repair your Android system issues without dealing with any data loss.

Stuck at Android System Recovery Of Motorola Edge 40 ? Fix It Easily

In this article, you will learn what is Android system recovery, and how to fix Android stuck at system recovery step by step. To get out of Android system recovery more easily, you need this Android repair tool.

You know your Motorola Edge 40 is stuck in recovery mode when you cannot turn on the Motorola Edge 40 device. If you try to turn it on, it shows a message that says, “Android System Recover.” This situation can be quite debilitating for most Android users. Most of the time, you don’t know whether you have lost all of your important Android data. It is even more worrying because of the fact that you cannot turn on your device at all, especially when you don’t know how to fix it.

## Part 1. What is Android System Recovery?

Despite all the worry that surrounds an unwanted Android system recovery screen, it is actually a feature that can be quite helpful to your Motorola Edge 40 when it’s needed. It can be useful when you want to hard reset the Android device without having to access the settings. This can be very useful if your device is not working very well or if your touch screen is experiencing problems. It can also be very helpful when you are having a problem accessing the settings on your device.

For these reasons, it is actually a good thing, although when it does happen unexpectedly, you may want to know how to fix it.

Part 2. How to get to Android System recovery

Now that you know how useful the Android System can be, you may want to know how to utilize this feature to get out of some of the problems we mentioned above. Here’s how you can safely get to the Android recovery system on your Motorola Edge 40.

Step 1: Hold down the power key and then select “Power Off” from the options on the screen. If, however, your screen is unresponsive, keep holding the power key for several seconds until the Motorola Edge 40 device is completely turned off.

Step 2: Next, you need to hold down the Power and the Volume Key. You should able to see the Android image and a bunch of information about your device. There should also be a “Start” at the top right corner of the screen.

Step 3: Press the Volume up and Volume down keys and use the Power key to select menu options. Press the Volume down key twice to see “Recovery Mode” in red at the top of the screen. Press the Power key to select it.

Step 4: The white Google logo will appear immediately followed by the Android logo again as well as the words “No Command” at the bottom of the screen.

Step 5: Finally, press and hold both the Power and the Volume up Key for around 3 seconds and then let go of the Volume up Key but keep holding the Power Key. You should see the Android system recovery options at the top of the screen. Use the Volume keys to highlight and the Power key to select the one you want.

Part 3. Android Stuck at System Recovery? How to fix in one click?

Sometimes during the System Recovery process, the process can glitch, and you’ll lose data on your device, rendering it unusable. However, another solution to fix this is to repair your device using the Dr.Fone - System Repair tool.

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One-stop solution to fix Android stuck at System recovery

• It’s the #1 software for PC-based Android repair
• It’s easy to use with no technical experience required
• Supports all latest Motorola Edge 40 devices
• Easy, one-click fix Android stuck at system recovery

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Here’s a step by step guide on how to use it yourself;

Note: Be aware that this process can erase all your personal files on your device, so ensure you’ve backed up your Motorola Edge 40 before continuing.

Step #1 Head over to the Dr.Fone website and download the software for your Windows computer.

Once installed on your computer, open onto the main menu and connect your Motorola Edge 40 using the official USB cable. Select the System Repair option.

Step #2 Select the ‘Android Repair’ option from the next screen.

Insert your device information, including the brand, carrier details, model and country and region you’re in to ensure you’re downloading the correct firmware.

Step #3 Follow the onscreen instructions on how to put your device in Download Mode.

Your device should already be in this mode but follow the instructions to make sure. There are methods available for devices, both with and without home buttons.

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Step #4 The firmware will now start downloading. You’ll be able to track this process in the window.

Ensure your device, and your computer stays connected the entire time, and make sure your internet connection remains stable.

After downloading, the software will automatically start to repair your device by installing the firmware. Again, you can track the progress of this on the screen, and you’ll need to ensure your device remains connected throughout.

You’ll be notified when the operation is complete and when you’re able to disconnect your phone and use it as normal, free from it being stuck on the Android system recovery screen!

Part 4. Android Stuck at System Recovery? How to fix in a common way?

If, however, your device is stuck on system recovery mode, here’s how you can easily get it out of system recovery. The process is slightly different for different Android devices, so you should check your device’s manual before attempting this process.

Step 1: Power off the Motorola Edge 40 device, and just to be sure, take out the battery to ensure that the Motorola Edge 40 device is fully turned off. Then reinsert the battery.

Step 2: Press and hold down the Home button, Power Button, and the Volume up Key simultaneously until the Motorola Edge 40 device vibrates.

Step 3: Once you feel the vibration, release the power button but continue to hold down the Home and Volume up Key. The Android recovery screen will display. Release the Volume up and Home buttons.

Step 4: Press the Volume down key to select the “Wipe Data/ Factory Reset option and then press the Power button to select it.

Step 5: Next, you need to press the Volume down button to highlight “Delete All User Data” and then press the Power button to select it. The device will reset and present the “Reboot System Now” option.

Step 6: Finally, press the Power button to reboot the phone in normal mode.

Part 5. Backup and Restore Android System

Losing data on your Motorola Edge 40 is a common occurrence, and since Android devices don’t really have an automatic full backup solution, it is important to know how to backup and restore your device system. Here’s how to easily do that.

Step 1: Enter the recovery mode on your Motorola Edge 40, as described in Part 2 above. Use the Volume and Power keys to select the “Backup & Restore” option on the screen.

Step 2: Tap on the backup option or use the Volume and Power keys if your screen is unresponsive. This will begin backing up your system to the SD card.

Step 3: After the process is complete, choose “Reboot” to restart the Motorola Edge 40 device.

Step 4: You can then simply check Recovery > backup directory on your SD card. You can rename it to easily find it later during the restore process.

To restore the system from the backup created, follow these simple steps.

Step 1: Once again, enter recovery mode as described in part 2 above and then choose Backup & Restore from the menu list.

Step 2: Press “Restore” to begin the recovery process from the Backup file we created

Step 3: You will be notified when the system restore is complete.

Android system recovery mode can be quite useful, especially when your system is unresponsive. As we have also seen, it is important to know how to get into and out of System Recovery mode if you are going to backup and restore your Android system. It is also quite easy to do both of these things.