7 Solutions to Fix Error Code 963 on Google Play Of Motorola G24 Power | Dr.fone

7 Solutions to Fix Error Code 963 on Google Play Of Motorola G24 Power | Dr.fone

Ariadne Lv13

7 Solutions to Fix Error Code 963 on Google Play Of Motorola G24 Power

People are increasingly complaining about Google Play Error Codes which pop-up during downloading, installing or updating an App via Google Play Store. Amongst these, the most recent and common one being Error Code 963.

Google Play Error 963 is a typical error which shows up not only when you try to download and install an App but also during App update.

Error 963 cannot be attributed to a particular App or its update. It is a Google Play Store error and is experienced by Android users across the world.

Error Code 963, just like any other Google Play Store errors, is not something difficult to deal with. It’s a minor glitch which can be fixed easily. There is no need to worry or panic if you see Error 963 on Google Play Store preventing your favorite App from downloading or updating.

Read on to find out more about the Google Play Error 963 and best ways to fix it.

Part 1: What is Error Code 963?

Error 963 is a common Google Play Store error which basically hinders Apps from downloading and updating. Many people get worried when Error Code 963 does not let them install new Apps or update existing ones. However, please understand that Google Play Error is not such a big deal as it may sound and can be overcome easily.

Error 963 pop-up message reads as follows: “cannot be downloaded due to an error (963)” as shown in the image below.

cannot download app

A similar message shows up even while you are trying to update an App, as shown in the screenshot below.

can't update app

Error Code 963 is basically an outcome of data crash which mostly is seen in cheaper smartphones. There might another reason for Error 963 preventing Apps from downloading and updating, which is Google Play Store Cache being corrupted. People also speculate SD Card related issues as many-a-times external memory enhancer chips do not support large Apps and their updates. Also, Error 963 is very common with HTC M8 and HTC M9 smartphones.

All these reasons and more can handle with ease and you can continue to use Google play services smoothly. In the following segment, we will discuss various fixes to cure the problem to enable to you download, install and update Apps on your device normally.

Part 2: Easiest solution to fix Error Code 963 on Android

When it comes to the most convenient solution to fix error 963, Dr.Fone - System Repair (Android) cannot be missed. It is the most productive program that covers a wide range of Android issues. It ensures full safety while performing and one can fix the Android issues in a hassle-free way.

Dr.Fone - System Repair (Android)

One click to fix Google Play error 963

  • The tool is recommended for its higher success rate.
  • Not just Google Play error 963, it can fix a large number of system issues including app crashing, black/white screen etc.
  • It’s considered as the first tool that offers one-click operation for Android repairing.
  • There’s no technical expertise needed to use this tool.

4,997,014 people have downloaded it

This section will provide you the tutorial guide for how to fix error code 963.

Note: Before moving to solve the error 963, we would like to inform you that the process may result in wiping away your data. And therefore, we suggest you to make backup of your Motorola G24 Power prior to fixing this Google Play error 963.

Phase 1: Connecting and preparing the Motorola G24 Power device

Step 1 – To begin fixing error 963, run Dr.Fone after downloading and installing it on your PC. Now, pick out the ‘System Repair’ tab from the main screen. Thereupon, with the help of a USB cable, make connection between your Motorola G24 Power and PC

fix google play error 963 using repair tool

Step 2 – On the left panel, you’re supposed to choose ‘Android Repair’ and then click the ‘Start’ button.

select the android repair option

Step 3 – On the following screen, you need to choose the appropriate details for your device like the name, brand, model, country/region etc. Later, go for warning confirmation and hit ‘Next’.

device references selected

Phase 2: Taking Android device in Download mode for repairing

Step 1 – It is essential to get your Motorola G24 Power or tablet entered in Download mode. For this, following are the steps to be taken:

If the Motorola G24 Power device contains Home button:

  • Turn the Motorola G24 Power device off and then keep holding the ‘Power’, ‘Volume Down’ and ‘Home’ buttons altogether for about 10 seconds. Next, release them all and push the ‘Volume Up’ key. This way, your device will enter the Download mode.

fix google play error 963 on android with home key

If the Motorola G24 Power device contains no Home button:

  • Switch off your phone/tablet and press the ‘Volume Down’, ‘Bixby’ and ‘Power’ buttons for 10 seconds. Leave the buttons and then press the ‘Volume Up’ button for entering download mode.

fix google play error 963 on android without home key

Step 2 – Press the ‘Next’ button and then the program will commence the firmware downloading.

firmware downloaded

Step 3 – Upon successful downloading and verification of the firmware, the process of Android device repairing will begin automatically.

start the fixing process

Step 4 – Within a while, the Google play error 963 will be vanished.

make the fix google play error 963 disappear on android

Part 3: 6 Common Solutions to fix Error Code 963

fix Error Code 963

Since there is no specific reason for Error Code 963 to occur, similarly there is no one solution to the problem. You may use any one of them below or try them all to never see Error Code 963 on your device.

1. Clear Play Store Cache and Play Store Data

Clearing Google Play Store Cache and Data basically means keeping Google Play Store clean and free from trouble-making data stored in respect of it. It is advisable to carry out this process regularly to prevent Errors like Error Code 963 from occurring.

Follow the steps given below to fix  Error Code 963:

Visit “Settings” and select “Application Manager”.

Application Manager

Now select “All” to see all downloaded and built-in Apps on your device.

Select “Google Play Store” and from the options that appear, tap on “Clear Cache” and “Clear Data”.

Clear Data

Once you are done clearing Google Play Store Cache and Data, try to download, install or update the App facing Google Play Error 963 again.

2. Uninstall updates for Play Store

Uninstalling Google Play Store updates is an easy and quick task. This method is known to have helped many as it brings back the Play Store to its original state, free from all updates.

Visit “Settings” and select “Application Manager”.

select “Application Manager”

Now select “Google Play Store” from “All” Apps.

select “Google Play Store”

In this step, click on “Uninstall Updates” as shown below.

Uninstall Updates

3. Shift the App from SD Card to device’s memory

This method is strictly for certain Apps which cannot be updated because they are stored on an external memory card, i.e., SD Card. Such memory enhancing chips do not support large Apps and due to a shortage of space prevents them from updating. It advisable to move such Apps from the SD Card to the Motorola G24 Power device’s internal memory and then try to update it.

Visit “Settings” and select “Apps”.

select “Apps”

From “All” Apps click on the App which is unable to update.

Now click on “Move to Phone” or “Move to internal storage” and try to download its update again from the Google Play Store.

“Move to internal storage”

Try updating the App now. If the Apps’s update does not download even now, DO NOT worry. There are three more ways to help you.

4. Unmount your external Memory Card

Error Code963 may also occur due to an external memory chip used in your device to enhance its storage capacity. This is very common and can be dealt with by unmounting the SD Card temporarily.

To unmount your SD Card:

Visit “Settings” and keep scrolling downwards.

Now select “Storage”.

From the options that appear, select “Unmount SD Card” as explained in the screenshot below.

select “Unmount SD Card”

Note: If the App or its update downloads successfully now, do not forget to mount the SD Card back.

5. Remove and Re-add your Google account

Deleting and re-adding your Google account in might sound a little tedious but it does not take much of your precious time. Moreover, this technique is very effective when it comes to fixing Error  Code 963.

Carefully follow the steps given below to remove and then re-add your Google account:

Visit “Settings”, under “Accounts” select “Google”.

Select your account and from the “Menu” select “Remove account” as shown below.

select “Remove account”

Once your account is removed, follow the steps given hereunder to add it back again after a few minutes:

Go back to “Accounts” and select “Add Account”.

select “Add Account”

Select “Google” as shown above.

In this step feed in your account details and your Google account will be configured once again.

6. Special technique for HTC users

This technique is specially crafted fro HTC smartphone users who frequently face Google Play Error 963.

Follow the step-by-step instructions given below to uninstall all updates for your HTC One M8 Lock Screen App:

Visit “Settings” and find “HTC Lock Screen” under “Apps”.

Now click on “Force Stop”.

In this step, Click on “Uninstall Updates”.

This remedy is as simple as it sounds and has helped many HTC users to get rid of Error 963.

Google Play Errors are a very common phenomenon these days, especially Error Code 963 which usually occurs in the Google Play Store when we try to download, install or update an App. There is no need to worry if you see Error Code 963 pop-up on your screen as your device and its software are not to be blamed for Error 963 to suddenly surface. It is a random error and can be fixed easily by you. You do not need any technical assistance to deal with the issue. All you need to do is follow the steps introduced in this article to use Google Play Store and its services smoothly.

Ways to Unbrick Your Android Device: Various Ways for Recovery

When your Motorola G24 Power becomes unresponsive or frozen after mistakenly flashing a ROM or rooting, you are informed that the phone has been bricked. The most terrifying aspect will not just be gadget loss, but also data erasure. However, what exactly is a bricked phone, and, more importantly, how do you fix a bricked Android phone?

This article will explain what a bricked android phone is, why an Android phone becomes bricked, how to unbrick an Android phone without losing data and a third-party application you can use.

Part 1. Causes of Bricked Phones

In everyday settings, our mobile devices have become our greatest friends, therefore breaking your phone is the last thing you want to do. There are different reasons why devices brick, and we must be familiar with them in order to comprehend the various techniques to repair bricked devices.

Here are some common reasons why your Motorola G24 Power is bricked:

  • **Flashing Stock/Custom ROM:**It is possible that you installed an incompatible ROM in the Android phone, that the phone shuts off during the process, or that you have performed other errors that cause your phone to restart indefinitely or to become stuck at the starting screen.
  • **Rooting an Android device:**You are unable to effectively root the Motorola G24 Power device.
  • **Android firmware is being updated:**If the phone is interrupted when updating the Android firmware, it will be bricked.
  • **Installing harmful applications:**You installed harmful programs on your Motorola G24 Power, or the phone was infected with a virus.

Part 2. How to Fix a Bricked Phone

The first step is to establish how badly your device is bricked. In most cases, you will be working with soft bricks that are pretty simple to repair. If your phone is stuck in a boot loop or enters recovery mode every time you turn it on, you may have a soft brick.

To repair bricked Android phones and tablets, you must first thoroughly examine the Motorola G24 Power device’s state. Before you begin troubleshooting, determine the sort of bricking that your phone is experiencing. However, there is no specific software to unbrick your Motorola G24 Power; you may need to learn the complexities of this issue or hire a professional to do it for you.

Recover Now

safe Downloadsafe & secure

Here are some simple methods for repairing bricked Android devices:

Method 1. Reboot the Phone in Safe Mode

Trying to reboot your android device in safe mode is the first and easiest thing you should try if your phone is bricked. Here’s how to do it:

  • Step 1: Turn off your smartphone and press the Volume Up + Power button to enter recovery mode. Then, using the volume controls, navigate the menu and select Reboot system now.

android safe mode

  • Step 2: Select the highlighted option by pressing the Power button. After that, wait for your device to reset normally.
  • Note: The steps for booting into recovery mode may change based on the manufacturer of your device. For further information, go to the user manual for your phone or tablet.

Method 2. Wipe the Cache Partition

This is the first indication that a user’s phone has gone bricked. The phone turned on automatically, however it became stuck or frozen on the logo screen. The issue might be caused by the undeleting of data and cache, which prevents the phone from displaying the home screen.

This issue, however, may be resolved by wiping the data and cache partitions in recovery mode. You must do the following to do this:

  • Step 1: Turn off your smartphone and enter recovery mode by pressing the Power and Volume Down buttons simultaneously. Different devices have various approaches for entering recovery mode, so you may perform better.
  • Step 2: After entering recovery mode, you should see the screen below. Remember to pick Advanced and then “Wipe Dalvik Cache” if your device is under Clockwork Mod recovery. Return to the main screen and select “Wipe Cache Partition” once more.

wipe cache partition

  • Step 3: Finally, on your smartphone, choose the Reboot system immediately.

Method 3. Perform a Factory Reset

A factory reset can undo the alterations made to your device that resulted in the brick phone, but you will lose everything you have downloaded and installed in the process. Here’s how to restore a bricked Android phone to factory settings:

  • Step 1: Boot your device into recovery mode (turn off your device, then press power button + volume up button).
  • Step 2: Select “Wipe Data/“Factory Reset” then confirm the action. When the process is done, you’ll be returned to the recovery mode menu.
  • Step 3: Select “Reboot System Now” to restart your device.

reboot system now

Method 4. Flash a Custom ROM

If you boot your phone directly into recovery mode, there’s a problem with the ROM you loaded. Then simply flash the following custom ROM on your phone:

  • Step 1: Save the required ROM (in ZIP format) to an SD card. The SD card should then be inserted into your Motorola G24 Power.
  • Step 2: Click the “Install zip from sdcard” button. Then, select the ZIP file that contains the ROM. Finally, click the “reboot system now” button.

install zip from sdcard

Method 5. Using Wondershare Dr.Fone to Fix bricked Android Devices

Wondershare Dr.Fone - Data Recovery is the first data recovery solution for any damaged Android smartphone in the globe. It offers one of the greatest recovery rates and can recover a variety of information like images, videos, contacts, messages, and call logs. The program is most effective with Motorola G24 Power smartphones.

While it is not an Android unbrick tool, it is a useful tool for retrieving data when your Motorola G24 Power becomes bricked. It is quite easy to use:

  • Step 1: Launch Wondershare Dr.Fone and select “Data Recovery” > “Recover Android Data” from the menu. Then, select “****Recover from Broken Phone”.

data recovery

  • Step 2: Choose the file types you wish to recover. Click “Next” and then select the type of damage your phone is experiencing. Select “Touch screen not responsive, or cannot access the phone” or “Black/broken screen”.

select symptom of your phone

  • Step 3: Use the recovery wizard to enter your Android smartphone into Download Mode. Connect your Android handset to the computer after following the instructions to begin automatically analyzing your device.

follow instructions

  • Step 4: The program will provide a list of all recoverable files, organized by file type. To preview the file, highlight it. Choose the files you wish to recover and then click “Recover” to save all the data you want to restore.

recover files

Safe downloadsafe & secure

Part 3. How to Prevent Bricking Your Phone

How to prevent a device from “bricking” itself and how to repair it if it does The delay is set by the MCU, but it should be long enough to allow the debug adapter to connect to the Motorola G24 Power device and halt it before the Motorola G24 Power device disables itself.

Here are some things to remember to prevent your device from bricking:

  • Avoiding unofficial firmware updates: Installing unapproved OS firmware on your phone will most certainly violate any manufacturer’s warranty you have on it. Read the installation instructions for your unique phone model thoroughly and then carefully follow them, taking time and patience.
  • **Being cautious when rooting or jail breaking:**Rooting and Jail breaking disables parts of the operating system’s built-in security mechanisms, which are part of what makes the operating system safe, and your data protected from exposure or damage.
  • **Install an antivirus application on your device:**Mobile devices increase the danger of data leaks and breaches. As a result, antiviral software is beneficial on mobile phones. Mobile Device Management is an excellent choice for virus protection on your mobile device.
  • Backup your phone data regularly: Backing up your phone safeguards your data in the event that you lose it, it is stolen, or it no longer works. When it comes time to replace your phone, having a backup makes it simple to restore your data to the new device. Furthermore, backing up your phone allows you to organize your data so that it is easier to access.
  • Avoid installing apps from untrusted sources: Apps installed from unauthorized sources make your device and personal data more exposed to dangers such as Ransomware. So you should be wary of where you download applications.

Conclusion

It is certainly upsetting when your gadget bricks, but you may attempt the solutions listed above to resolve the issue. Meanwhile, if you want to solve the problem quickly and easily, you can try Wondershare Dr.Fone. It can not only help you repair your Android smartphone, but it can also help you extract data from a bricked device, recover data, and many more Android device solutions!

Safe downloadsafe & secure

Strategies for Apps That Won’t Download From Play Store On Motorola G24 Power

The frustration of apps not downloading in the Google Play Store can annoy users. A seamless download experience is crucial for user satisfaction and app success. When you encounter such issues, they disrupt the interaction expected from your device.

The inconvenience can impact user trust and the overall perception of an app’s reliability. Addressing these challenges is crucial to maintaining a satisfied user experience and ensuring the success of apps on the platform. Explore the article below to learn what to do when apps not downloading from the Play Store issue appears.

downloading status on phone vector

Part I. 7 Usual Reasons Behind Apps Not Downloading in Google Play Store

The reasons below collectively contribute to the frustration users experience when apps are unable to download from the Play Store:

confused about apps not downloading

Connectivity Issues

Slow or unstable internet connections can interfere with the download process. It often leads to failed or delayed app installations. You will experience frustration when faced with connectivity issues, impacting your ability to access desired apps.

Insufficient Storage

Limited available storage on the Motorola G24 Power device prevents the installation of new apps. Users may find it challenging to manage their storage effectively. It can hinder the expansion of your app library and impact the overall device functionality.

Outdated Play Store Version

Running an outdated version of the Play Store can cause compatibility issues with the newest versions of apps. You’ll miss out on new features and improvements, affecting the overall user experience and the efficiency of the Play Store.

Google Account Authentication Problems

Issues with verifying Google accounts can restrict access to the Play Store. It prevents you from downloading or updating apps. Authentication problems pose a significant barrier, impacting your ability to stay current with app versions.

App Download Restrictions

Device settings or parental controls may impose restrictions on certain app downloads. You may encounter limitations in accessing specific apps. It can affect the Motorola G24 Power device’s versatility.

Incorrect Date and Time Settings

Inaccurate date and time settings on the Motorola G24 Power device can disrupt the Play Store’s functionality. You’ll face obstacles in downloading apps due to authentication errors or syncing issues. It can have a negative impact on the overall user experience.

Play Store Bugs and Glitches

Technical issues within the Play Store, such as bugs or glitches, can lead to failed downloads. You may encounter unexpected errors, causing uncertainty and potential distrust in the reliability of the app platform.

If you encounter any of these issues, having a reliable tool to fix them is essential. Wondershare Dr.Fone - System Repair offers a solution if you cannot download from the Play Store. The platform ensures you can download apps again with a high success rate in minutes.

Part II. Having a Third-Party Tool Is Essential To Safeguard Your Apps

Dr.Fone - System Repair is a dependable alternative offering a comprehensive solution to various Android-related problems. Its key features set it apart, making it an essential asset for users facing app download challenges.

dr.fone main window interface

safe Downloadsafe & secure

4,307,222 people have downloaded it

Key Features

The summarized points show why Dr.Fone is a flexible and powerful tool for Android users with various phone models.

Supports up to 1000+ Android Models

Dr.Fone System Repair boasts compatibility with a vast range of Android models. It provides a universal solution for users regardless of their device. The extensive support ensures that users with diverse Android devices can rely on the tool for effective issue resolution.

Fixes All Kinds of Android Problems in Minutes

The tool is designed to address a wide array of Android problems. Whether it’s connectivity issues, authentication problems, or glitches within the Play Store, Dr.Fone - System Repair solves these issues within minutes. Its efficiency in tackling diverse problems makes it a valuable asset for users seeking a quick and reliable solution.

High Success Rate Without Data Loss

One of the standout features of Dr.Fone - System Repair is its high success rate in problem resolution without causing data loss. You can have confidence that your apps and important data remain intact throughout the repair process. It ensures a smooth solution and maintains the integrity of the user’s device and data.

When grappling with persistent issues hindering app downloads on the Google Play Store, having a reliable third-party tool becomes essential to safeguard your apps and ensure a seamless user experience. The next section will show you how to use the platform to fix the apps not downloading in the Google Play Store problem.

Part III. First Choice: Use Dr.Fone - System Repair for App Downloading Issues

Using Dr.Fone - System Repair to resolve app downloading issues is straightforward. Here are three simple steps to effectively address app-related challenges:

**Note:**It is highly recommended that you back up your Android data before using Dr.Fone for Android repair.

  • Step 1: Download and install Dr.Fone - System Repair on your computer. Launch the program and select System Repair from the available options.

safe Downloadsafe & secure

3,143,540 people have downloaded it

  • Step 2: Connect your Motorola G24 Power to the computer using a USB cable. Dr.Fone will detect your device, and you’ll be prompted to choose your device’s type. Select Android Repair.

dr.fone choosing a device type

  • Step 3: Follow the on-screen instructions until the app downloads the correct firmware for your device. As it downloads, Dr.Fone will verify it and put your device details on display. You can install the firmware on your Motorola G24 Power by choosing Fix Now.

dr.fone firmware download successfully

  • Step 4: Initiating the system repair process will be accompanied by a progress bar visible on the screen. Upon completion, a prompt window will emerge, presenting a completion message.

  • If you can download apps successfully, click Doneto close the tool.

  • If the problem persists, select TryAgain to rerun the process.

dr.fone completion message window

If you can’t download Dr.Fone for some reason, you can try these common fixes to try to resolve your app download issues on your device

Part IV. 8 Other Methods of Resolving Common App Downloading Issues

Here are 8 other methods to troubleshoot and resolve common app downloading problems:

Check Internet Connection

A stable internet connection is essential for downloading apps. Do an Internet signal check to ensure you are connected to a reliable Wi-Fi network or have a strong mobile data signal. If the connection is weak, consider switching to a more robust network.

Free Up Storage Space

Insufficient storage on your device can hinder app installations. Navigate to the Motorola G24 Power device settings, access the Storage section, and clear unnecessary files or apps. Creating more space ensures a smoother download experience.

android internal storage menu

Update the Play Store

An outdated Play Store version may lead to compatibility issues. Open the Google Play Store, go to Settings, and tap the Play Store version. If an update is available, install it to ensure compatibility with the latest apps.

updating play store version menu

Clear Play Store Cache and Data

Cached data in the Play Store can sometimes cause download problems. Head to the Motorola G24 Power device settings and open Apps or Application Manager. Locate Google Play Store, and tap Storage. Clear both the cache and data to refresh the app.

clearing device cache and date

Verify Google Account

Authentication issues with your Google account can prevent app downloads. Confirm that your Google account is properly verified. Go to the Motorola G24 Power device settings, select Accounts, and ensure your Google account is active and synced.

syncing google account on device

Check Date and Time Settings

Incorrect date and time settings may disrupt the authentication process. Verify that your device’s date and time are set correctly. Enable automatic date and time settings to ensure accuracy.

android date and time settings

Review Download Restrictions

Device settings or parental controls might impose restrictions on certain app downloads. Examine the download restrictions in the Motorola G24 Power device settings and adjust them accordingly to allow for the installation of desired apps.

download restrictions on android

Restart the Motorola G24 Power device

Sometimes, a simple restart can resolve various issues. Power off your device, wait a few seconds and then power it back on. This can help refresh system processes and eliminate temporary glitches.

Conclusion

Ensuring a smooth app download experience demands attention to various factors. From connectivity to storage management, each step contributes to resolving download challenges. The careful review of date/time settings and download restrictions further enhances the process when you cannot download from the Play Store.

For persistent issues, consider Dr.Fone - System Repair. The app is a viable option, providing a comprehensive approach. Embracing these measures ensures you can easily fix apps that won’t download from the Play Store. Having a reliable tool beside you also fosters an uninterrupted and enjoyable downloading journey from the Play Store.


Also read:

  • Title: 7 Solutions to Fix Error Code 963 on Google Play Of Motorola G24 Power | Dr.fone
  • Author: Ariadne
  • Created at : 2024-05-20 09:03:27
  • Updated at : 2024-05-21 09:03:27
  • Link: https://howto.techidaily.com/7-solutions-to-fix-error-code-963-on-google-play-of-motorola-g24-power-drfone-by-drfone-fix-android-problems-fix-android-problems/
  • License: This work is licensed under CC BY-NC-SA 4.0.
On this page
7 Solutions to Fix Error Code 963 on Google Play Of Motorola G24 Power | Dr.fone