7 Solutions to Fix Error Code 963 on Google Play Of Motorola Moto G14

People are increasingly complaining about Google Play Error Codes which pop-up during downloading, installing or updating an App via Google Play Store. Amongst these, the most recent and common one being Error Code 963.

Google Play Error 963 is a typical error which shows up not only when you try to download and install an App but also during App update.

Error 963 cannot be attributed to a particular App or its update. It is a Google Play Store error and is experienced by Android users across the world.

Error Code 963, just like any other Google Play Store errors, is not something difficult to deal with. It’s a minor glitch which can be fixed easily. There is no need to worry or panic if you see Error 963 on Google Play Store preventing your favorite App from downloading or updating.

Read on to find out more about the Google Play Error 963 and best ways to fix it.

Part 1: What is Error Code 963?

Error 963 is a common Google Play Store error which basically hinders Apps from downloading and updating. Many people get worried when Error Code 963 does not let them install new Apps or update existing ones. However, please understand that Google Play Error is not such a big deal as it may sound and can be overcome easily.

Error 963 pop-up message reads as follows: “cannot be downloaded due to an error (963)” as shown in the image below.

A similar message shows up even while you are trying to update an App, as shown in the screenshot below.

Error Code 963 is basically an outcome of data crash which mostly is seen in cheaper smartphones. There might another reason for Error 963 preventing Apps from downloading and updating, which is Google Play Store Cache being corrupted. People also speculate SD Card related issues as many-a-times external memory enhancer chips do not support large Apps and their updates. Also, Error 963 is very common with HTC M8 and HTC M9 smartphones.

All these reasons and more can handle with ease and you can continue to use Google play services smoothly. In the following segment, we will discuss various fixes to cure the problem to enable to you download, install and update Apps on your device normally.

Part 2: Easiest solution to fix Error Code 963 on Android

When it comes to the most convenient solution to fix error 963, Dr.Fone - System Repair (Android) cannot be missed. It is the most productive program that covers a wide range of Android issues. It ensures full safety while performing and one can fix the Android issues in a hassle-free way.

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• The tool is recommended for its higher success rate.
• Not just Google Play error 963, it can fix a large number of system issues including app crashing, black/white screen etc.
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This section will provide you the tutorial guide for how to fix error code 963.

Note: Before moving to solve the error 963, we would like to inform you that the process may result in wiping away your data. And therefore, we suggest you to make backup of your Motorola Moto G14 prior to fixing this Google Play error 963.

Phase 1: Connecting and preparing the Motorola Moto G14 device

Step 1 – To begin fixing error 963, run Dr.Fone after downloading and installing it on your PC. Now, pick out the ‘System Repair’ tab from the main screen. Thereupon, with the help of a USB cable, make connection between your Motorola Moto G14 and PC

Step 2 – On the left panel, you’re supposed to choose ‘Android Repair’ and then click the ‘Start’ button.

Step 3 – On the following screen, you need to choose the appropriate details for your device like the name, brand, model, country/region etc. Later, go for warning confirmation and hit ‘Next’.

Phase 2: Taking Android device in Download mode for repairing

Step 1 – It is essential to get your Motorola Moto G14 or tablet entered in Download mode. For this, following are the steps to be taken:

If the Motorola Moto G14 device contains Home button:

• Turn the Motorola Moto G14 device off and then keep holding the ‘Power’, ‘Volume Down’ and ‘Home’ buttons altogether for about 10 seconds. Next, release them all and push the ‘Volume Up’ key. This way, your device will enter the Download mode.

If the Motorola Moto G14 device contains no Home button:

• Switch off your phone/tablet and press the ‘Volume Down’, ‘Bixby’ and ‘Power’ buttons for 10 seconds. Leave the buttons and then press the ‘Volume Up’ button for entering download mode.

Step 2 – Press the ‘Next’ button and then the program will commence the firmware downloading.

Step 3 – Upon successful downloading and verification of the firmware, the process of Android device repairing will begin automatically.

Step 4 – Within a while, the Google play error 963 will be vanished.

Part 3: 6 Common Solutions to fix Error Code 963

Since there is no specific reason for Error Code 963 to occur, similarly there is no one solution to the problem. You may use any one of them below or try them all to never see Error Code 963 on your device.

1. Clear Play Store Cache and Play Store Data

Clearing Google Play Store Cache and Data basically means keeping Google Play Store clean and free from trouble-making data stored in respect of it. It is advisable to carry out this process regularly to prevent Errors like Error Code 963 from occurring.

Follow the steps given below to fix  Error Code 963:

Visit “Settings” and select “Application Manager”.

Now select “All” to see all downloaded and built-in Apps on your device.

Select “Google Play Store” and from the options that appear, tap on “Clear Cache” and “Clear Data”.

Once you are done clearing Google Play Store Cache and Data, try to download, install or update the App facing Google Play Error 963 again.

2. Uninstall updates for Play Store

Uninstalling Google Play Store updates is an easy and quick task. This method is known to have helped many as it brings back the Play Store to its original state, free from all updates.

Visit “Settings” and select “Application Manager”.

Now select “Google Play Store” from “All” Apps.

In this step, click on “Uninstall Updates” as shown below.

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3. Shift the App from SD Card to device’s memory

This method is strictly for certain Apps which cannot be updated because they are stored on an external memory card, i.e., SD Card. Such memory enhancing chips do not support large Apps and due to a shortage of space prevents them from updating. It advisable to move such Apps from the SD Card to the Motorola Moto G14 device’s internal memory and then try to update it.

Visit “Settings” and select “Apps”.

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From “All” Apps click on the App which is unable to update.

Now click on “Move to Phone” or “Move to internal storage” and try to download its update again from the Google Play Store.

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4. Unmount your external Memory Card

Error Code963 may also occur due to an external memory chip used in your device to enhance its storage capacity. This is very common and can be dealt with by unmounting the SD Card temporarily.

To unmount your SD Card:

Visit “Settings” and keep scrolling downwards.

Now select “Storage”.

From the options that appear, select “Unmount SD Card” as explained in the screenshot below.

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Note: If the App or its update downloads successfully now, do not forget to mount the SD Card back.

5. Remove and Re-add your Google account

Deleting and re-adding your Google account in might sound a little tedious but it does not take much of your precious time. Moreover, this technique is very effective when it comes to fixing Error  Code 963.

Carefully follow the steps given below to remove and then re-add your Google account:

Visit “Settings”, under “Accounts” select “Google”.

Select your account and from the “Menu” select “Remove account” as shown below.

Once your account is removed, follow the steps given hereunder to add it back again after a few minutes:

Go back to “Accounts” and select “Add Account”.

Select “Google” as shown above.

In this step feed in your account details and your Google account will be configured once again.

6. Special technique for HTC users

This technique is specially crafted fro HTC smartphone users who frequently face Google Play Error 963.

Follow the step-by-step instructions given below to uninstall all updates for your HTC One M8 Lock Screen App:

Visit “Settings” and find “HTC Lock Screen” under “Apps”.

Now click on “Force Stop”.

In this step, Click on “Uninstall Updates”.

This remedy is as simple as it sounds and has helped many HTC users to get rid of Error 963.

Google Play Errors are a very common phenomenon these days, especially Error Code 963 which usually occurs in the Google Play Store when we try to download, install or update an App. There is no need to worry if you see Error Code 963 pop-up on your screen as your device and its software are not to be blamed for Error 963 to suddenly surface. It is a random error and can be fixed easily by you. You do not need any technical assistance to deal with the issue. All you need to do is follow the steps introduced in this article to use Google Play Store and its services smoothly.

My Videos Aren’t Playing on Motorola Moto G14 – What Can I Do?

There’s a reason Android holds over two-thirds of the mobile operating system market share. It’s a powerful OS that gives you the utmost freedom and flexibility, allowing you to customize your phone to suit your needs.

However, regardless of the capabilities of Android phones and the features that come with their OS, just like any other smartphone, they’re prone to glitches and annoying issues – especially with their video files.

You may encounter videos not playing on your Motorola Moto G14 more frequently than you like. Whether it’s video files you’ve recorded using your phone or files you’ve downloaded, this glitch can get pretty annoying pretty fast. Fortunately, there are several solutions you could try to fix it.

See what you can do if videos won’t play on your Android.

Why Are My Videos Not Playing On Android?

Considering how most smartphone manufacturers tend to emphasize the unbelievable quality of their cameras, perfect night modes, seamless slow-motion recordings, superb resolution, and more, you’d expect all images and videos to function flawlessly on your Android. Unfortunately, that’s not always the case.

Occasionally, you could find that the videos you access from your gallery won’t play, sending you the message that “video cannot be played” or “can’t play video.” Other times, you might find that YouTube videos won’t load correctly or your downloaded videos won’t open in your media player.

There could be a wide variety of reasons that is happening, including:

• Corrupted video
• Corrupted SD card
• Outdated media player
• Outdated OS
• Incomplete download from the source
• Low storage
• Video downloaded from a suspicious source

An array of hardware and software issues could lead to you being unable to play videos on your Android. However, that doesn’t mean you should immediately send your device for repairs or delete the videos that won’t play. There might be a few better solutions you could try.

What You Can Do if Your Videos Aren’t Playing On Android Phone

Since there are many reasons for having problems with videos not playing on your Android, you could also try many solutions.

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1. Do a Factory Reset

While a factory reset shouldn’t always be the first solution you go to, it can usually prove to be the most effective one.

A factory reset, aka a master reset or a hard reset, returns all your software configurations to the original state when the phone was first manufactured. In the process, all your data is lost – any photos and videos you have on your phone and the apps you’ve installed will be deleted. You’ll be logged out of all your accounts and won’t have access to your message history, contacts, and more.

While it seems like an extreme step, it can help fix any video issues you might encounter due to software bugs.

Though there could be slight variations between different phones, you can usually perform a factory reset by going to Settings > General Management > Reset > Factory data reset > Reset.

2. Restart Your Motorola Moto G14

While a factory reset is all but guaranteed to fix the issues you’re encountering with your videos, sometimes a simple restart might do the trick just fine. A restart works by clearing your RAM (Random Access Memory).

In a nutshell, RAM stores short-term data that helps your processor complete tasks quickly. This data is always easily accessible, and it’s what helps your phone quickly open webpages and apps you’ve recently used.

Over time, however, your RAM can get filled with unnecessary data and data fragments, which, in turn, can confuse your processor.

Restarting your phone will clear your RAM and potentially eliminate any data fragments causing your videos to be unplayable.

3. Check the Video Format

As a general rule of thumb, the videos you capture should be in a format your device supports. However, the videos you’ve downloaded might not be. That’s why checking the files’ video format before trying other possible fixes is in your best interest.

If the format isn’t supported, installing the right video player with the necessary compatibility is the most straightforward fix. Some of the most popular video players for Android include VLC for Android, GOM Player, MX Player, Bsplayer, and RealPlayer. You can easily find all of them in the Google Play Store.

4. Check the Internet Connection

If you’re having problems playing downloaded or online videos, check your internet connection to see if there’s an issue there. If your internet’s down, any downloaded videos might not have downloaded correctly, and any online videos that haven’t been loaded will not play.

Make sure that you turn the Airplane mode off and your Wi-Fi on. Check the connection and test your internet speed to see if everything works properly.

You might need a network reset if your phone can’t connect to a Wi-Fi network. The path might differ between Android devices, but you should be able to find the option for a network reset at the exact location of your factory reset. Go to Settings > General Management > Reset > Reset Network settings > Reset settings.

5. Clear the Cache

The cache stores a copy of your most commonly used data, helping decrease loading time and improve your phone’s performance. However, too much cache data can take up too much space and cause data corruption, preventing you from accessing some of your apps.

On average, you should clear your phone’s cache every few months to ensure that everything runs smoothly. If you encounter issues with your videos not playing on Android, clearing the cache could be just the fix you need.

To clear the cache from your apps, you’ll want to go to Settings > Apps. From there, select the app you want to remove the cache from, scroll down to Storage, then choose Clear Cache.

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6. Update Android OS

An outdated Android OS is usually the culprit behind many bugs and glitches you may encounter on your phone. It can prevent you from playing video files, accessing apps, taking photos, and more. It can lead to data corruption and loss, expose you to malware and cyberattacks, and compromise phone performance.

Regularly updating your OS to its latest version is always in your best interest. It can solve the problem of your videos not playing and protect you and your sensitive data.

7. Repair Your Android OS

You might already have the latest version of Android OS, but that still doesn’t mean your OS is functioning as it should. Maybe your phone was interrupted while downloading or installing the new OS version. Maybe your phone had underlying OS issues, or you accidentally downloaded files you shouldn’t have. Whatever the case is, if your videos don’t play due to an OS problem, you’ll need to repair your OS.

The best way to do it is with a reliable Android OS repair solution like Wondershare Dr.Fone.

Fast, efficient, and powerful, Wondershare Dr.Fone can repair your Motorola Moto G14 in several simple steps:

• Step 1: Download and launch Wondershare Dr.Fone on your PC.
• Step 2: Go to Toolbox, then use a cable to connect your Motorola Moto G14 to your PC.

• Step 3: Select System Repair > Android.
• Step 4: In the new window, select Start.

• Step 5: Fill in information about your phone’s Brand, Name, Model, Country, and Carrier.
• Step 6: Agree with the warning and select Next.

• Step 7: Follow the on-screen instructions to put your device in Download Mode.
• Step 8: Wondershare Dr.Fone will automatically start downloading the necessary firmware, so wait for the process to finish.

• Step 9: When the download is complete, select Fix Now to install it.
• Step 10: Type 000000, then select Confirmto continue fixing your device.

• Step 11: Wait for the Repairing Nowprocess to finish.
• Step 12: Once the process is complete, click Done.

If the reason your videos wouldn’t play on your Motorola Moto G14 was a fault in the OS, everything should be functioning well after repairing your phone with Wondershare Dr.Fone.

Remember that repairing your device with Wondershare Dr.Fone might result in data loss. Back up all your essential data before fixing your OS using this software to stay safe.

8. Update the Video App

Sometimes, it’s not the outdated OS version causing issues but rather the out-of-date video app. Like OS updates, app and other software updates often contain fixes for common problems and security patches. Not every update is there simply to introduce new features.

To check whether you’re using the latest version of your video player, go to Settings > Apps. Find your video player app, tap it, and scroll down to the bottom of the page to see the version installed on your phone.

9. Clear Cookies and Browsing Data

If online videos are causing problems, not your recorded or downloaded ones, you might be due for a quick cookie and browsing data clearing.

Cookies are usually there to improve the user experience, allowing you to load websites faster and enjoy improved performance. However, if your cookies and browsing data occupy too much space, they could pose problems.

You’ll first need to launch your mobile browser to clear cookies and browsing data. If you’re using Google Chrome, the process is simple and streamlined. Tap the three dots in the upper right corner and go to Settings. From there, go to Privacy and security > Clear browsing data > Clear data.

10. Reinstall Video Apps

If you still have issues with videos not playing on your Motorola Moto G14, you could try deleting and reinstalling your video apps. Sometimes, simply updating the video app might still retain the glitch causing problems. However, if you delete it in its entirety and then install it again, the issue should be gone.

To uninstall the video app on your Android, go to Settings > Apps. Locate the app you want to delete, then tap Uninstall at the bottom of your screen.

To reinstall it again, go to the Google Play Store, search for the video app you want to have, then click Install.

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Conclusion

Like other smartphones, Android devices occasionally encounter glitches when playing video files. In most instances, the solution can be as simple as restarting your device. In others, you might have to perform a full factory reset or use software like Wondershare Dr.Fone to repair your Android OS.

Whatever the case is, don’t despair. There’s usually a solution that can fix the problem and ensure your device works as expected.

Quick Fixes for Why Is My Motorola Moto G14 Black and White

Why is My Motorola Moto G14 in black and white? This sudden shift in display colors can be perplexing and impact user experience. This issue affects various devices, including Motorola Moto G14 and other Android models. The abrupt shift to monochrome can impact your daily use. It can make apps and content appear dull.

If you’re asking why is my Android phone in black and white, then you’re in luck. Dive into the article below to unravel the causes behind your phone’s black-and-white display. Discover insights on addressing this unexpected issue, enhancing your overall mobile experience.

Part 1. Phone Screen in Black and White? Easy Fixes for Android Devices

Discovering your Motorola Moto G14 going monochrome can be annoying. The section below answers the question: why did my Motorola Moto G14 phone go black and white? It involves a combination of software adjustments and careful troubleshooting. Follow the practical solutions below to restore vibrant colors to your device.

Accessibility Settings

Accidental activation of accessibility settings may turn your display monochromatic. The “Grayscale“ or “Color Inversion“ option in the Accessibility or Vision section of your phone’s settings might be enabled. It can cause a black-and-white display. Here’s the solution:

• Step 1: Open your phone’s settings. Navigate to the Accessibility or Vision section.

• Step 2: Disable the Grayscale or Color Inversion option.

App Conflicts

Certain third-party apps can cause conflicts, leading to a black-and-white display . Newly installed apps might be the culprit, affecting your device’s color settings. Some apps also have grayscale modes that can impact the overall display. Here’s how to fix it:

• Step 1: Identify and uninstall recently installed apps.
• Step 2: Check individual app settings for grayscale modes.

System Glitches

System glitches or software bugs can trigger display issues. It can result in a black-and-white screen. Outdated software versions may contain bugs affecting color output as well. Regularly checking for software updates can prevent or resolve such glitches. Here’s how.

• Step 1: Go to your phone’s settings. Check for software updates in the Software update or System update section.

• Step 2: Update your device if there is a software update available. Ensure your device is running the latest software version.

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Battery Saving Modes

Battery-saving modes can also alter display settings to conserve energy. It can sometimes result in a black-and-white screen. These modes limit power consumption by reducing color output. Reviewing and adjusting these settings can restore the normal color display. Follow the steps below.

• Step 1: Open your Motorola Moto G14’s Settings. Navigate to the Battery or Battery & Performance section.

• Step 2: Check and adjust battery-saving settings, including toggling power-saving modes on or off.

Hardware Issues

In rare cases, hardware issues may cause a black-and-white display. Physical damage, loose connectors, or problems with the display hardware can impact color reproduction. Identifying and addressing these hardware issues may be crucial for resolving the problem. Here’s what you should do.

• Step 1: Check for physical damage, loose connectors, or display hardware issues.

• Step 2: Seek professional assistance or contact the Motorola Moto G14 device manufacturer if hardware problems are suspected.

Consider a reliable third-party tool if your phone persists in black and white despite troubleshooting attempts. Tools such as Dr.Fone System Repair Android offer advanced solutions for complex system issues. They ensure your phone regains its vibrant display without a hitch.

Part 2. Using a Dedicated Tool: Dr.Fone for Fixing Black and White Display Problems

Dr.Fone is a reliable solution for addressing black-and-white display issues on Android devices. For a stress-free repair experience, follow these simple steps using Dr.Fone - System Repair (Android).

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• Step 1: Download and install Dr.Fone. Launch the program and click on System Repair on the main window. Connect your Motorola Moto G14 to the computer using the correct cable. Choose Android among the options.

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• Step 2: Provide accurate device information, including brand, name, model, country/region, and carrier details. Confirm the warning and click Next.

• Step 3: Follow the on-screen instructions and wait for the program to download the firmware. Once downloaded and verified, Dr.Fone automatically initiates the repair process on your Motorola Moto G14.

• Step 4: After a while, your Motorola Moto G14 will have all system issues fixed. Click Done to complete the process or choose Try again if the problem persists, allowing you to repeat the steps.

Note

It’s highly recommended to back up your Android data before using Dr.Fone for repair.

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How Dr.Fone Can Help You Beyond Display Issues

Beyond resolving black-and-white display problems, Dr.Fone serves as a comprehensive tool for all Android issues. The platform can enhance your device functionality.

Key Features

Here are key features that make Dr.Fone an invaluable resource:

• Fix All Kinds of Android Problems

Dr.Fone is designed to address a wide range of Android issues. These include black screens, malfunctioning Play Store, app crashes, boot loops , and bricked Android devices . Its versatility makes it a go-to solution for diverse system challenges.

• Wide Device Compatibility

With support for over 1000 Android models, Dr.Fone ensures compatibility with a vast array of devices. The platform is versatile and a widely applicable tool for Android users.

• High Success Rate

Dr.Fone boasts a high success rate in resolving Android issues. It provides users with confidence in its effectiveness and reliability.

Additional Functionalities

Below are additional functionalities of Dr.Fone that support your device to keep it in top shape.

• **Phone Manager.**Fone acts as a comprehensive phone manager. It allows you to transfer contacts, SMS, photos, videos, and more between your Motorola Moto G14 and computer. The feature simplifies data management and ensures seamless organization.
• Phone Backup. The tool enables selective backup of Android data on a computer. It provides you with the flexibility to safeguard essential information. The selective backup feature ensures efficient use of storage and allows for easy restoration when needed.
• **Screen Unlock Without Losing Data.**Fone offers a secure way to unlock the screen of Android devices without losing data. You can regain access to your devices without compromising valuable data, whether due to forgotten passwords, pattern locks, or PINs.

Part 3. Tips for Maintaining Your Phone Display Brilliance

Maintaining a vibrant phone display enhances user experience and ensures optimal visual clarity. Follow these tips to keep your phone’s display at its best:

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Adjust Brightness Mindfully

Optimize brightness settings based on ambient lighting. Avoid excessively high brightness levels, which can strain your eyes and impact battery life.

• Update Regularly

Keep your phone’s software up-to-date to benefit from performance enhancements, bug fixes, and display optimizations provided by system updates.

• Be Mindful of Background Apps

Close unused background apps to free up system resources and prevent unnecessary strain on your phone’s display and overall performance.

• Use Static Wallpapers

Dynamic wallpapers and live backgrounds consume more power. Opt for static wallpapers to reduce battery drain and maintain consistent display performance.

• Avoid Extreme Temperatures

Exposure to extreme hot and cold temperatures can affect your phone’s display and overall performance. Store your device in a moderate environment.

• Implement Screen Timeout

Set a screen timeout to turn off the display when not in use automatically. This conserves battery life and prevents unnecessary wear on the screen.

• Clean Your Screen Regularly

Fingerprints, dust, and smudges can affect display clarity. Clean your screen regularly with a microfiber cloth to ensure a crisp and vibrant view.

• Secure Your Phone

Implement security measures to prevent unauthorized access. This protects your data and ensures the display remains secure and untouched.

• Enable Night Mode

Many phones offer a night mode that reduces blue light emission. It promotes better sleep and reduces eye strain, especially during nighttime use.

• Implement App-Specific Settings

Some apps have specific display settings. Explore and adjust these settings within individual apps to enhance your visual experience and reduce strain.

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Conclusion

The guide highlights the “Why is My Motorola Moto G14 black and white“ query. It offers practical solutions for Android and Motorola Moto G14 users. By addressing common issues such as accessibility settings, app conflicts, and system glitches, you can restore their vibrant displays. Maintaining your phone display involves mindful practices, from adjusting brightness to regular updates.

The guide provided solutions for display issues and showcased the versatility of Dr.Fone System Repair Android. It’s a holistic solution for users seeking a seamless and reliable Android experience, addressing diverse concerns with precision and efficiency.