7 Solutions to Fix Error Code 963 on Google Play Of Motorola Moto G23

People are increasingly complaining about Google Play Error Codes which pop-up during downloading, installing or updating an App via Google Play Store. Amongst these, the most recent and common one being Error Code 963.

Google Play Error 963 is a typical error which shows up not only when you try to download and install an App but also during App update.

Error 963 cannot be attributed to a particular App or its update. It is a Google Play Store error and is experienced by Android users across the world.

Error Code 963, just like any other Google Play Store errors, is not something difficult to deal with. It’s a minor glitch which can be fixed easily. There is no need to worry or panic if you see Error 963 on Google Play Store preventing your favorite App from downloading or updating.

Read on to find out more about the Google Play Error 963 and best ways to fix it.

Part 1: What is Error Code 963?

Error 963 is a common Google Play Store error which basically hinders Apps from downloading and updating. Many people get worried when Error Code 963 does not let them install new Apps or update existing ones. However, please understand that Google Play Error is not such a big deal as it may sound and can be overcome easily.

Error 963 pop-up message reads as follows: “cannot be downloaded due to an error (963)” as shown in the image below.

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A similar message shows up even while you are trying to update an App, as shown in the screenshot below.

Error Code 963 is basically an outcome of data crash which mostly is seen in cheaper smartphones. There might another reason for Error 963 preventing Apps from downloading and updating, which is Google Play Store Cache being corrupted. People also speculate SD Card related issues as many-a-times external memory enhancer chips do not support large Apps and their updates. Also, Error 963 is very common with HTC M8 and HTC M9 smartphones.

All these reasons and more can handle with ease and you can continue to use Google play services smoothly. In the following segment, we will discuss various fixes to cure the problem to enable to you download, install and update Apps on your device normally.

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Part 2: Easiest solution to fix Error Code 963 on Android

When it comes to the most convenient solution to fix error 963, Dr.Fone - System Repair (Android) cannot be missed. It is the most productive program that covers a wide range of Android issues. It ensures full safety while performing and one can fix the Android issues in a hassle-free way.

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• The tool is recommended for its higher success rate.
• Not just Google Play error 963, it can fix a large number of system issues including app crashing, black/white screen etc.
• It’s considered as the first tool that offers one-click operation for Android repairing.
• There’s no technical expertise needed to use this tool.

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This section will provide you the tutorial guide for how to fix error code 963.

Note: Before moving to solve the error 963, we would like to inform you that the process may result in wiping away your data. And therefore, we suggest you to make backup of your Motorola Moto G23 prior to fixing this Google Play error 963.

Phase 1: Connecting and preparing the Motorola Moto G23 device

Step 1 – To begin fixing error 963, run Dr.Fone after downloading and installing it on your PC. Now, pick out the ‘System Repair’ tab from the main screen. Thereupon, with the help of a USB cable, make connection between your Motorola Moto G23 and PC

Step 2 – On the left panel, you’re supposed to choose ‘Android Repair’ and then click the ‘Start’ button.

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Step 3 – On the following screen, you need to choose the appropriate details for your device like the name, brand, model, country/region etc. Later, go for warning confirmation and hit ‘Next’.

Phase 2: Taking Android device in Download mode for repairing

Step 1 – It is essential to get your Motorola Moto G23 or tablet entered in Download mode. For this, following are the steps to be taken:

If the Motorola Moto G23 device contains Home button:

• Turn the Motorola Moto G23 device off and then keep holding the ‘Power’, ‘Volume Down’ and ‘Home’ buttons altogether for about 10 seconds. Next, release them all and push the ‘Volume Up’ key. This way, your device will enter the Download mode.

If the Motorola Moto G23 device contains no Home button:

• Switch off your phone/tablet and press the ‘Volume Down’, ‘Bixby’ and ‘Power’ buttons for 10 seconds. Leave the buttons and then press the ‘Volume Up’ button for entering download mode.

Step 2 – Press the ‘Next’ button and then the program will commence the firmware downloading.

Step 3 – Upon successful downloading and verification of the firmware, the process of Android device repairing will begin automatically.

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Step 4 – Within a while, the Google play error 963 will be vanished.

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Since there is no specific reason for Error Code 963 to occur, similarly there is no one solution to the problem. You may use any one of them below or try them all to never see Error Code 963 on your device.

1. Clear Play Store Cache and Play Store Data

Clearing Google Play Store Cache and Data basically means keeping Google Play Store clean and free from trouble-making data stored in respect of it. It is advisable to carry out this process regularly to prevent Errors like Error Code 963 from occurring.

Follow the steps given below to fix  Error Code 963:

Visit “Settings” and select “Application Manager”.

Now select “All” to see all downloaded and built-in Apps on your device.

Select “Google Play Store” and from the options that appear, tap on “Clear Cache” and “Clear Data”.

Once you are done clearing Google Play Store Cache and Data, try to download, install or update the App facing Google Play Error 963 again.

2. Uninstall updates for Play Store

Uninstalling Google Play Store updates is an easy and quick task. This method is known to have helped many as it brings back the Play Store to its original state, free from all updates.

Visit “Settings” and select “Application Manager”.

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Now select “Google Play Store” from “All” Apps.

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In this step, click on “Uninstall Updates” as shown below.

3. Shift the App from SD Card to device’s memory

This method is strictly for certain Apps which cannot be updated because they are stored on an external memory card, i.e., SD Card. Such memory enhancing chips do not support large Apps and due to a shortage of space prevents them from updating. It advisable to move such Apps from the SD Card to the Motorola Moto G23 device’s internal memory and then try to update it.

Visit “Settings” and select “Apps”.

From “All” Apps click on the App which is unable to update.

Now click on “Move to Phone” or “Move to internal storage” and try to download its update again from the Google Play Store.

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4. Unmount your external Memory Card

Error Code963 may also occur due to an external memory chip used in your device to enhance its storage capacity. This is very common and can be dealt with by unmounting the SD Card temporarily.

To unmount your SD Card:

Visit “Settings” and keep scrolling downwards.

Now select “Storage”.

From the options that appear, select “Unmount SD Card” as explained in the screenshot below.

Note: If the App or its update downloads successfully now, do not forget to mount the SD Card back.

5. Remove and Re-add your Google account

Deleting and re-adding your Google account in might sound a little tedious but it does not take much of your precious time. Moreover, this technique is very effective when it comes to fixing Error  Code 963.

Carefully follow the steps given below to remove and then re-add your Google account:

Visit “Settings”, under “Accounts” select “Google”.

Select your account and from the “Menu” select “Remove account” as shown below.

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Once your account is removed, follow the steps given hereunder to add it back again after a few minutes:

Go back to “Accounts” and select “Add Account”.

Select “Google” as shown above.

In this step feed in your account details and your Google account will be configured once again.

6. Special technique for HTC users

This technique is specially crafted fro HTC smartphone users who frequently face Google Play Error 963.

Follow the step-by-step instructions given below to uninstall all updates for your HTC One M8 Lock Screen App:

Visit “Settings” and find “HTC Lock Screen” under “Apps”.

Now click on “Force Stop”.

In this step, Click on “Uninstall Updates”.

This remedy is as simple as it sounds and has helped many HTC users to get rid of Error 963.

Google Play Errors are a very common phenomenon these days, especially Error Code 963 which usually occurs in the Google Play Store when we try to download, install or update an App. There is no need to worry if you see Error Code 963 pop-up on your screen as your device and its software are not to be blamed for Error 963 to suddenly surface. It is a random error and can be fixed easily by you. You do not need any technical assistance to deal with the issue. All you need to do is follow the steps introduced in this article to use Google Play Store and its services smoothly.

Why Is My Motorola Moto G23 Offline? Troubleshooting Guide

Ever had your Motorola Moto G23 claim it’s offline, leaving you scratching your head about where it went wrong? We get it; it’s confusing. That’s why this article is here to untangle the mystery.

In the following sections, we’re diving into the “why is My Motorola Moto G23 offline” dilemma that many Android users face. We’ll break down the possible reasons behind this common issue and guide you through simple steps on how to fix it. By the end of the article, you’ll be able to get back to smooth internet surfing on your Motorola Moto G23. Let’s get started.

Part 1: Why Does My Motorola Moto G23 Say Offline?

When you encounter the “offline” error message, it can disrupt your usual smartphone activities. Suddenly, you find yourself unable to browse the internet, send or receive emails, or stay connected through instant messages.

It’s a frustrating scenario, but let’s break down the potential reasons why your phone might be displaying this offline status:

1. Enabling Airplane mode

Why is My Motorola Moto G23 showing offline? Well, one common culprit behind the “offline” message is the accidental activation of Airplane Mode on your Motorola Moto G23. When Airplane Mode is enabled, it disconnects your phone from all wireless networks, rendering it unable to connect to the internet or cellular networks.

2. Internet connection issues

Fluctuations in your signal strength or unexpected data loss can also be the culprit behind the “Why is My Motorola Moto G23 offline?” problem. Android devices rely on stable internet connections, and disruptions, whether temporary or prolonged, can lead to this error.

3. Glitches or bugs

Sometimes, glitches or bugs in Google apps installed on your Motorola Moto G23 can mislead it into thinking it’s offline. Google Play Services or other related applications may encounter issues, causing the phone to display an “offline” message.

4. Firewall restrictions

In some cases, a firewall on your Motorola Moto G23 might be overly restrictive, preventing the Motorola Moto G23 device from establishing a connection to the internet. This security measure, intended to protect your device, can sometimes go overboard and disrupt normal online functionality.

Now, you have understood the potential causes as the first step toward resolving the issue. Next, we’ll guide you through the process of troubleshooting and getting your Motorola Moto G23 back online.

Part 2: How To Fix “Phone Offline” With Internet Connection Problem

Now that we’ve figured out why your phone says it’s offline, let’s tackle the issue head-on. If you’re facing problems like downloads that won’t start, Google Play stuck on “Loading…,” or web pages refusing to load, chances are it’s an internet connection issue causing the problem.

Here are some easy solutions to get your connection back.

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Solution 1: Change connection to mobile data

Switching to mobile data can be a quick fix if your Wi-Fi is acting up. It ensures a change in your connection source and might resolve the “Phone offline” issue. Follow these easy steps to change your connection to mobile data:

• Step 1: Swipe down from the top of your screen to access the Quick Settings menu.
• Step 2: Tap the Wi-Fi icon to turn off the Wi-Fi connection.
• Step 3: Tap Mobile Data to turn it on.

Solution 2: On and off Airplane mode

Airplane Mode can sometimes cause connectivity confusion. Turning it off and on essentially resets your phone’s wireless connections, which might resolve the offline issue.

How to on and off Airplane mode on Android:

• Step 1: Swipe down from the top of your screen to access the Quick Settings menu.
• Step 2: Look for the Airplane Mode icon and tap the icon to turn on Airplane Mode.
• Step 3: Wait a few seconds, then tap it again to turn off the Airplane Mode. Now, check if your phone is now online.

Solution 3: Reset network settings

Resetting network settings can help eliminate any configuration glitches that might be causing the phone offline problem. It’s like giving your phone’s connection settings a fresh start.

To reset your network settings, the steps may differ depending on the phone model you are using. However, you can generally do so by looking for the “Network” settings.

• Step 1: Open your phone’s Settings > Connection & sharing.
• Step 2: Find and select “Reset Wi-Fi, mobile networks, and Bluetooth.”
• Step 3: Tap “Reset Settings” and confirm the action and allow your phone to reset.
• Step 4: Reconnect to your Wi-Fi and check if the issue persists.

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Solution 4: Restart your Wi-Fi router

Sometimes, the problem might not be with your phone but rather with the Wi-Fi router. Restarting it can refresh the connection and potentially resolve the connectivity problem.

How to restart your Wi-Fi router:

• Step 1: Locate your Wi-Fi router.
• Step 2: Turn off the router using the power button or unplug it.
• Step 3: Wait for about 10–15 seconds before plugging the router back in or turning it on.
• Step 4: Allow the router to restart and establish a connection. Then, check if your phone still shows the “Phone Offline” message.

These solutions should cover the most common connectivity issues. If the problem persists, we’ll explore further steps in the following sections.

Part 3: How To Fix “Phone Offline” Despite Having an Internet Connection

Ever found it odd to receive the frustrating offline error message when you’re sure your internet connection is up and running? If you’ve double-checked your internet connection and your phone still says it’s offline, the issue may lie within your browser, apps, or device settings.

In this part, we’ll answer the question “**Why does My Motorola Moto G23 say offline android?**” despite a seemingly functional internet connection. Then, let’s see other solutions on how to get your device back to its online, fully functional self.

Solution 1: Clear Google Chrome’s cache and data

Sometimes, the answer to “Why is my Android phone offline” can be attributed to a buildup of corrupted or outdated data in your browser’s cache. Clearing the cache and data for Google Chrome can resolve this issue, allowing for a fresh start and potentially eliminating the offline status.

How to clear your browser’s cache and data on Android:

• Step 1: Open the Settings > Apps > Manage Apps.
• Step 2: Locate and tap “Google Chrome” or your preferred browser in the list of installed apps.
• Step 3: Tap “Storage” and select “Clear Cache” to remove temporary files.
• Step 4: Choose “Clear Data” to delete app data. Confirm the action if prompted.

Now, restart Google Chrome and check if the offline error persists.

Solution 2: Re-install Google Chrome

If clearing the cache and data didn’t solve the offline issue, reinstalling Google Chrome can be the next step. A fresh installation can eliminate any underlying glitches or corrupted files that might be causing the persistent offline status.

How to re-install Google Chrome:

• Step 1: Visit the Google Play Store and search for Google Chrome.
• Step 2: Tap “Uninstall” to remove the app from your device.
• Step 3: Wait until it has finished uninstalling your app. Then, tap “Install” to start reinstalling the app.
• Step 4: Once the installation is complete, open Google Chrome and check if the offline error persists while browsing.

Solution 3: Repair the system to fix the phone showing offline

When persistent offline issues seem deeply rooted in your device’s system, a comprehensive system repair may be the solution. Wondershare Dr. Fone’s system repair tool is designed to address a range of system problems, providing a reliable way to fix any problem you have with your phone.

With Dr. Fone’s system repair tool, you can diagnose and resolve “Why is My Motorola Moto G23 offline on Android,” ensuring a smooth and functional Android experience.

Key Features:

• Comprehensive system repair for any devices
• User-friendly interface
• Efficient problem diagnosis

How to use Dr. Fone’s system repair tool:

• Step 1: Open Dr.Fone’s system repair tool

Start by launching Wondershare Dr.Fone on your computer. Go to the Toolbox section and connect your Motorola Moto G23. Choose System Repair and pick Android as your device type.

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• Step 2: Start the repair

Click Start on the new screen to kick off the repair. Since you’re dealing with an offline connection issue on Android, select System Damage.

• Step 3: Confirm your device details

The platform will detect your Motorola Moto G23’s brand. Confirm the Name, Model, Country, and Carrier. If your device is unlocked, choose OPEN in the Carrier section. Agree to the warning, click Next, and proceed with the repair.

• Step 4: Download firmware.

Follow the instructions to put your Motorola Moto G23 into Download Mode. Once in Download Mode, you will start downloading the firmware.

• Step 5: Confirm Installation

Remember, the repair may erase data. It’s advisable to back up your data first before starting the repair. Enter “000000” to confirm the repair process, shown by a progress bar. Click Done once it is completed and see if your Android is back online.

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Conclusion

Dealing with the “Phone Offline” hiccup on your Motorola Moto G23 can be a real headache. But fear not – we’ve covered a range of solutions to get you back online smoothly. From troubleshooting internet connection problems to addressing browser and app-related glitches, the solutions provided in this guide are designed to cater to a variety of scenarios. If you find it troublesome to try solutions one by one, then we recommend using Dr.Fone directly which is a full toolkit for your phone and can help resolve most device glitches one-off.

Remember, technology can sometimes be tricky. But with patience and the right guidance, you can overcome these challenges.

Fix Can’t Take Screenshot Due to Security Policy on Motorola Moto G23

“Can’t take screenshots due to security policy” is a screenshot restriction on your Android smartphone. You’ve probably seen this error message before, especially when taking screenshots of banking or video streaming apps. But why do apps and websites block screenshots? It’s actually for your good.

Screenshots can be misused to steal money or pirate copyrighted content. By prohibiting screenshots, apps and websites can help to protect your data and privacy. If you want to learn more, keep reading. This article will explain why apps and websites prevent screenshot capture and why it’s important for security. We’ll also give you tips on how to take photos of apps and websites that don’t let you take screenshots.

Part 1. Can’t Take Screenshots Due to Security Policy on Android? Here’s Why

Why can’t you take a screenshot of something on your phone and get the error message that says, “Can’t take screenshot due to security policy”? Apps and websites turn off or remove the screenshot feature for a variety of reasons, including:

Device Restrictions

Lots of workplaces and schools have rules against taking screenshots on devices used for work or school. Organizations do this to protect sensitive information and prevent data breaches.

Protect Sensitive Information

Say you’re trying to take a screenshot on your Motorola Moto G23 device, and you get the notification “Can’t take screenshot due to security policy.” Motorola Moto G23 smartphones are not necessarily the problem.

Some apps and websites, such as banking apps, store private data like financial and credit card details. Blocking capturing screenshots is a way to prevent unauthorized access to confidential information.

Follow Regulations

Some industries and organizations have regulations that need them to protect sensitive data. Financial institutions must protect their customers’ financial information, for example. Disabling screenshots is one way to follow these regulations.

DRM-Protected Content

Android can’t take screenshots due to security policy, especially to prevent piracy. Piracy is the distribution of copyrighted material without permission. It can harm businesses that depend on copyright protection.

To prevent this, you can use DRM (digital rights management) to protect copyrighted content. DRM-protected content cannot be screenshotted or copied.

Prevent Fraud

Scammers and other criminals often use screenshots to commit fraud. For instance, people might send fake screenshots to trick others into sharing personal details or money. Disabling screenshots can help to prevent this type of fraud.

Protect Intellectual Property

Many businesses and organizations have valuable information they want to keep safe, such as trade secrets. Disabling screenshots can be helpful to prevent the theft of this intellectual property.

Protect User Privacy

Some apps and websites allow users to share private information. Some apps, like messaging apps, let users share private info. But there are limits.

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Companies design secure folders to protect your most sensitive data from unauthorized access, so screenshots are not allowed within them.

Part 2. 8 Ways To Take Screenshots When You Can’t Due to Security Policy

If you’re trying to take a screenshot of an app or website with a security policy in place, there’s usually no way to circumvent it. However, there are a few things you can do to take pictures of these apps and website content.

Enable Screen Capture on Android

Sudden “can’t take screenshot due to security policy” notifications, failing to take a screenshot, and a Motorola Moto G23 user?

If you are using this Android device, you can enable the screen capture feature in the Settings app.

• Step 1: Go to Settings > Apps, then tap the More options icon in the upper right corner.

• Step 2: Choose Special access > All files access.

• Step 3: Enable Motorola Moto G23 capture.

Once you have enabled screen capture, you can check if you can take screenshots of any app or website.

Enable Screenshots in Incognito Mode

Apps and websites may prohibit screenshots in incognito mode to protect your privacy. However, you can enable the Incognito Screenshot experimental flag in Chrome to bypass this restriction.

• Step 1: Open Chrome on your Motorola Moto G23 and type “chrome://flags” in the address bar.

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• Step 2: Search for Incognito Screenshot and choose Enabled from the drop-down menu.

• Step 3: Tap Relaunch on the lower right corner of the screen.

Once Chrome has relaunched, you should be able to take screenshots in incognito mode by pressing the power and volume-down buttons at the same time.

Use Google Assistant

With Google Assistant, taking screenshots on your Motorola Moto G23 is now easier than ever. Just say, “Hey, Google, take a screenshot,” Google Assistant will capture the screen and save it to your gallery.

Use a Third-Party App To Take Screenshots

You can download several applications on Google Play Store if you still can’t take a screenshot due to security policy. Some popular third-party screenshot apps include:

• Screenshot Easy
• Screenshot Tile
• Screen Master: Screenshot Markup

Third-party screenshot apps often use different methods to capture the screen. These might bypass the security measures that prevent you from taking screenshots with the built-in screenshot function.

Capture Your Phone Display With Another Device

If you own another smartphone, you can use it to take a photo of the screen of the Motorola Moto G23 device you’re trying to take a screenshot of. This is a simple workaround for any security policies that may be in place. To do this, open the camera app on your other smartphone and point it at the screen of the first device.

Check the Banking App Settings for Screenshot Permissions

Some banking apps may turn off screenshots by default, but some may allow them in the settings. To check this, open the banking app and select the settings menu. Look for a setting that allows taking in-app photos. If you find it, enable it to allow screenshots to be taken in the app.

Screen Mirroring

Smart View allows you to display your Motorola Moto G23 device’s screen on your smart TV, where you can then take a screenshot of the TV to capture the app or website you need.

• Step 1: Swipe down the top of the screen to access the Quick Settings panel.
• Step 2: Tap the Smart View icon.
• Step 3: Select your TV from the list of available devices and tap Start Now.

Alternatively, if you don’t have a smart TV, you can still mirror your phone screen display to your desktop or tablet using the Motorola Moto G23 Flow app and take a screenshot of your phone’s screen instead.

Use Disable Flag Secure Magisk Module

Still experiencing the error message, “Can’t take screenshot due to security policy?” Bypass Android phone error like this using a module.

The module patches the Android framework to remove the FLAG_SECURE flag from apps. It is a relatively simple process but requires root access and Magisk. This module will turn off the security flag to take screenshots in Incognito mode and other apps.

Authors Verdict

There are a few ways to bypass screenshot restrictions on Android apps and websites, but some methods are more complicated than others. All methods should work, but if you think your device has been compromised, it is important to check if it is a system issue.

You can use a third-party tool like Wondershare Dr.Fone without rooting your device. It is easy to use and supports many Android smartphones. You can try Dr.Fone for free to test if it supports your device and can fix the underlying system issues.

Part 3. Dr.Fone: A Comprehensive Solution for Fixing Android System Issues

Dr.Fone’s System Repair tool for Android cannot bypass the security apps of banking apps and video streaming apps like Netflix. This is because these apps use sophisticated security measures to protect their users’ data.

However, Dr.Fone System Repair tool for Android can fix a wide range of other Android system issues that might happen from installing third-party apps on your smartphone, such as:

• Black screen
• Apps keep crashing
• Bricked Android devices

Follow this step-by-step guide and learn how to use Dr.Fone to scan your Android smartphone for system issues and repair them.

• Step 1: Once you have downloaded Dr.Fone, install it and launch it on your desktop. Then, connect your Motorola Moto G23 to your desktop using a USB cable.

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• Step 2: From the Toolbox homepage, select System Repair > Android.

• Step 3: Click Start on the new window.

• Step 4: Select an option from the Name, Model, Country, and Carrier in the drop-down lists. Next, select the checkbox to agree with the warning, then click Next in the bottom right corner.

• Step 5: Follow the in-app instructions to put your Motorola Moto G23 on Download mode, then click Next.

• Step 6: Wait while the firmware automatically downloads.

• Step 7: Review the details on the screen and click Fix Now to install the firmware on your smartphone.

• Step 8: Read the dialogue box note, enter the code in the input box, and click Confirm.

• Step 9: Keep your smartphone connected and avoid using it while Dr.Fone is repairing it.

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Conclusion

You can fix the “Can’t take screenshot due to security policy” error on Android in different ways. But it depends on the cause of the error. If an app is causing the error, you can try two things. First, remove the app’s screenshot restriction. Second, download a different screenshot app or a different device to take screenshots.

Although there are ways to bypass the “Can’t take screenshot due to security policy” error message, it’s crucial to know why screenshots are not allowed. Many apps and websites do not permit it to protect sensitive information, prevent piracy, and follow regulations. They also do it to prevent fraud, protect user privacy, and safeguard intellectual property.

If you think the issue is with your Android system, or your device becomes bricked after trying other methods, experiencing app crashes, or otherwise malfunctioning, try using the Dr.Fone System Repair tool. It is worth trying and can fix most Android system issues in a few minutes.