7 Solutions to Fix Error Code 963 on Google Play Of Nokia C110 | Dr.fone

7 Solutions to Fix Error Code 963 on Google Play Of Nokia C110 | Dr.fone

Ariadne Lv13

7 Solutions to Fix Error Code 963 on Google Play Of Nokia C110

People are increasingly complaining about Google Play Error Codes which pop-up during downloading, installing or updating an App via Google Play Store. Amongst these, the most recent and common one being Error Code 963.

Google Play Error 963 is a typical error which shows up not only when you try to download and install an App but also during App update.

Error 963 cannot be attributed to a particular App or its update. It is a Google Play Store error and is experienced by Android users across the world.

Error Code 963, just like any other Google Play Store errors, is not something difficult to deal with. It’s a minor glitch which can be fixed easily. There is no need to worry or panic if you see Error 963 on Google Play Store preventing your favorite App from downloading or updating.

Read on to find out more about the Google Play Error 963 and best ways to fix it.


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Part 1: What is Error Code 963?

Error 963 is a common Google Play Store error which basically hinders Apps from downloading and updating. Many people get worried when Error Code 963 does not let them install new Apps or update existing ones. However, please understand that Google Play Error is not such a big deal as it may sound and can be overcome easily.

Error 963 pop-up message reads as follows: “cannot be downloaded due to an error (963)” as shown in the image below.

cannot download app

A similar message shows up even while you are trying to update an App, as shown in the screenshot below.

can't update app

Error Code 963 is basically an outcome of data crash which mostly is seen in cheaper smartphones. There might another reason for Error 963 preventing Apps from downloading and updating, which is Google Play Store Cache being corrupted. People also speculate SD Card related issues as many-a-times external memory enhancer chips do not support large Apps and their updates. Also, Error 963 is very common with HTC M8 and HTC M9 smartphones.

All these reasons and more can handle with ease and you can continue to use Google play services smoothly. In the following segment, we will discuss various fixes to cure the problem to enable to you download, install and update Apps on your device normally.

Part 2: Easiest solution to fix Error Code 963 on Android

When it comes to the most convenient solution to fix error 963, Dr.Fone - System Repair (Android) cannot be missed. It is the most productive program that covers a wide range of Android issues. It ensures full safety while performing and one can fix the Android issues in a hassle-free way.

Dr.Fone - System Repair (Android)

One click to fix Google Play error 963

  • The tool is recommended for its higher success rate.
  • Not just Google Play error 963, it can fix a large number of system issues including app crashing, black/white screen etc.
  • It’s considered as the first tool that offers one-click operation for Android repairing.
  • There’s no technical expertise needed to use this tool.

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This section will provide you the tutorial guide for how to fix error code 963.

Note: Before moving to solve the error 963, we would like to inform you that the process may result in wiping away your data. And therefore, we suggest you to make backup of your Nokia C110 prior to fixing this Google Play error 963.

Phase 1: Connecting and preparing the Nokia C110 device

Step 1 – To begin fixing error 963, run Dr.Fone after downloading and installing it on your PC. Now, pick out the ‘System Repair’ tab from the main screen. Thereupon, with the help of a USB cable, make connection between your Nokia C110 and PC

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Step 2 – On the left panel, you’re supposed to choose ‘Android Repair’ and then click the ‘Start’ button.

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select the android repair option

Step 3 – On the following screen, you need to choose the appropriate details for your device like the name, brand, model, country/region etc. Later, go for warning confirmation and hit ‘Next’.

device references selected

Phase 2: Taking Android device in Download mode for repairing

Step 1 – It is essential to get your Nokia C110 or tablet entered in Download mode. For this, following are the steps to be taken:

If the Nokia C110 device contains Home button:

  • Turn the Nokia C110 device off and then keep holding the ‘Power’, ‘Volume Down’ and ‘Home’ buttons altogether for about 10 seconds. Next, release them all and push the ‘Volume Up’ key. This way, your device will enter the Download mode.

fix google play error 963 on android with home key

If the Nokia C110 device contains no Home button:

  • Switch off your phone/tablet and press the ‘Volume Down’, ‘Bixby’ and ‘Power’ buttons for 10 seconds. Leave the buttons and then press the ‘Volume Up’ button for entering download mode.

fix google play error 963 on android without home key

Step 2 – Press the ‘Next’ button and then the program will commence the firmware downloading.

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firmware downloaded

Step 3 – Upon successful downloading and verification of the firmware, the process of Android device repairing will begin automatically.

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Step 4 – Within a while, the Google play error 963 will be vanished.

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Part 3: 6 Common Solutions to fix Error Code 963

fix Error Code 963

Since there is no specific reason for Error Code 963 to occur, similarly there is no one solution to the problem. You may use any one of them below or try them all to never see Error Code 963 on your device.

1. Clear Play Store Cache and Play Store Data

Clearing Google Play Store Cache and Data basically means keeping Google Play Store clean and free from trouble-making data stored in respect of it. It is advisable to carry out this process regularly to prevent Errors like Error Code 963 from occurring.

Follow the steps given below to fix  Error Code 963:

Visit “Settings” and select “Application Manager”.

Application Manager

Now select “All” to see all downloaded and built-in Apps on your device.

Select “Google Play Store” and from the options that appear, tap on “Clear Cache” and “Clear Data”.

Clear Data

Once you are done clearing Google Play Store Cache and Data, try to download, install or update the App facing Google Play Error 963 again.

2. Uninstall updates for Play Store

Uninstalling Google Play Store updates is an easy and quick task. This method is known to have helped many as it brings back the Play Store to its original state, free from all updates.

Visit “Settings” and select “Application Manager”.

select “Application Manager”

Now select “Google Play Store” from “All” Apps.

select “Google Play Store”

In this step, click on “Uninstall Updates” as shown below.

Uninstall Updates

3. Shift the App from SD Card to device’s memory

This method is strictly for certain Apps which cannot be updated because they are stored on an external memory card, i.e., SD Card. Such memory enhancing chips do not support large Apps and due to a shortage of space prevents them from updating. It advisable to move such Apps from the SD Card to the Nokia C110 device’s internal memory and then try to update it.

Visit “Settings” and select “Apps”.

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select “Apps”

From “All” Apps click on the App which is unable to update.

Now click on “Move to Phone” or “Move to internal storage” and try to download its update again from the Google Play Store.

“Move to internal storage”

Try updating the App now. If the Apps’s update does not download even now, DO NOT worry. There are three more ways to help you.

4. Unmount your external Memory Card

Error Code963 may also occur due to an external memory chip used in your device to enhance its storage capacity. This is very common and can be dealt with by unmounting the SD Card temporarily.

To unmount your SD Card:

Visit “Settings” and keep scrolling downwards.

Now select “Storage”.

From the options that appear, select “Unmount SD Card” as explained in the screenshot below.

select “Unmount SD Card”

Note: If the App or its update downloads successfully now, do not forget to mount the SD Card back.

5. Remove and Re-add your Google account

Deleting and re-adding your Google account in might sound a little tedious but it does not take much of your precious time. Moreover, this technique is very effective when it comes to fixing Error  Code 963.

Carefully follow the steps given below to remove and then re-add your Google account:

Visit “Settings”, under “Accounts” select “Google”.

Select your account and from the “Menu” select “Remove account” as shown below.

select “Remove account”

Once your account is removed, follow the steps given hereunder to add it back again after a few minutes:

Go back to “Accounts” and select “Add Account”.

select “Add Account”

Select “Google” as shown above.

In this step feed in your account details and your Google account will be configured once again.

6. Special technique for HTC users

This technique is specially crafted fro HTC smartphone users who frequently face Google Play Error 963.

Follow the step-by-step instructions given below to uninstall all updates for your HTC One M8 Lock Screen App:

Visit “Settings” and find “HTC Lock Screen” under “Apps”.

Now click on “Force Stop”.

In this step, Click on “Uninstall Updates”.

This remedy is as simple as it sounds and has helped many HTC users to get rid of Error 963.

Google Play Errors are a very common phenomenon these days, especially Error Code 963 which usually occurs in the Google Play Store when we try to download, install or update an App. There is no need to worry if you see Error Code 963 pop-up on your screen as your device and its software are not to be blamed for Error 963 to suddenly surface. It is a random error and can be fixed easily by you. You do not need any technical assistance to deal with the issue. All you need to do is follow the steps introduced in this article to use Google Play Store and its services smoothly.

How to Fix Android.Process.Media Has Stopped on Nokia C110

Like any other technological system, Android is not without its fair share of problems. One of the most common issues that Android users face is the android.process.media error. If you have encountered this problem lately, you don’t need to worry, this article will clearly explain what exactly causes this error and how to fix it safely.

android process media has stopped

Part 1. Why this error pops up?

There are several reasons why this error can occur repeatedly and it is worth noting the various reasons why this happens so that you can avoid the problem in the future. Some of the most common ones include:

  • 1. Moving from one custom ROM to another can cause this error to occur
  • 2. A failed firmware upgrade may also be to blame
  • 3. A virus attack can also result in this error among many others
  • 4. Restoring apps via a Titanium backup is also a major cause
  • 5. Failure of certain apps such as the download manager and the media storage

Part 2. Back up your Android Data First

It is always a good idea to back up your data especially before embarking on any attempt to fix any problem with your device. This way you will always have your data with you just in case something goes wrong and you lose all your data. Wondershare Dr.Fone will help you easily back up your Nokia C110. The application will allow you to back up your device with a few clicks and you can restore what you want from your backup .

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Follow the steps below to learn how to back up your phone in steps.

Step 1. Download, install, and run the program

Click the “Start Download” button above to get the software installed on your computer. Then run it. The primary window of the software looks like below.

Android. Process. Media - backup android

Step 2. Connect your device

Then connect your Nokia C110 to the computer and make sure that it can be recognized by your computer. Then click on “My Backup” on Dr.Fone.

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Android. Process. Media - recognize phone

Step 3. Begin to backup

When your device is displayed on the window of the program, click “Back Up Now “ to begin. The rest will be done by the program.

Android. Process. Media - select data types

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Part 3. How to Fix “Android. Process. Media” Error

With a full backup of your Nokia C110, you can now embark on a mission to fix the error. There are several methods to clear this error. We have outlined three of the most effective solutions here.

Method 1: Ensure app and system updates

Updates often include patches for known issues and vulnerabilities. Ensuring that both apps and the system are up to date can resolve many potential problems.

Step 1: Visit the Google Play Store to check for available app updates.

Step 2: In “Settings,” go to “System” > “Software Update” to check for system updates.

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Method 2: Reset app preferences

App preference settings might sometimes lead to conflicts or anomalies. Resetting these settings can revert apps to their default state, resolving potential issues.

Step 1: Go to “Settings” on your device.

Step 2: Access “Apps.”

Step 3: Tap the menu icon in the upper-right corner and select “Reset App Preferences.”

Method 3: Clear the cache and data on your device

Step 1: Go to Settings> Applications> Manage Applications and find the Google Services framework.

Step 2: Next, find Google Play from the same Manage Applications page.

Step 3: Tap on it and then Tap on clear cache.

clear crash

Step 4: Press the back button to go back to the Google Services framework and then choose Force stop > clear cache > OK

Step 5: Next you need to open Google Play and when presented with an error, click OK

Step 6: Turn off the Nokia C110 device and then turn it back on. Go to the Google Services framework again and turn it on to see if the issue has been resolved.

Method 4: Check Google Sync & Media Storage settings

Step 1: Go to Settings > Accounts and Personal> Google Sync and uncheck all the checkboxes to stop the Google Synchronization.

Step 2: Disable and Clear all Media Storage data by going to Settings> Apps> All Apps. Find the Media Storage> Clear Data> Disable

Step 3: Use the same method as above to clear the Download Manager data

Step 4: Turn off your device and then turn it on

This Should clear the error message for good.

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Method 5: Boot your device into safe mode

Safe mode can temporarily disable third-party apps, allowing only core system apps. This detects if a third-party app causes the “Android process media keeps stopping” error. If the problem disappears in safe mode, a third-party app might be the cause. Uninstalling it can restore normal function. If the problem persists in safe mode, a deeper system issue might exist, needing further investigation or support.


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Method 6: Fix the error by using a dedicated repair tool

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Step 1. Connect your Nokia C110

After launching Dr.Fone, click on “System Repair” from the main window.

fix android.process.media stopping by drfone

Then connect your Nokia C110 with the correct cable and choose “Android” > click “Start”.

select android repair to fix android.process.media stopping

In the Nokia C110 device information interface, remember to select the correct information. Then confirm the warning and click “Next”.

select device details

To confirm the Android repair may erase all data on your device, you need to type in “000000” to proceed.

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Step 2. Repair your Nokia C110 in Download mode.

Read and follow the guide here to boot your Nokia C110 in Download mode.

fix android.process.media stopping in download mode

Then click “Next” to start downloading the firmware.

start downloading firmware

It may take a while, so you could have a cup of coffee to wait for the repair process completed.

android.process.media stopping fixed

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Method 7: Factory Reset your device

If the above steps fail, you might need to perform a factory reset. A factory reset restores the Nokia C110 device to its initial state, which can eliminate many problems, but it will also erase all data. Ensure you back up your important data before proceeding.

Method 8: Seek Manufacturer Support

If the problem persists after trying the above steps, it could be related to specific device or software issues. It’s advisable to contact your device manufacturer’s support team for more detailed guidance and assistance.

It is our hope that when faced with this fairly common error, you will not panic. This is a fairly mild issue that can easily be fixed as we have seen above.

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9 Quick Fixes to Unfortunately TouchWiz has stopped Of Nokia C110

“Unfortunately TouchWiz home has stopped” is the talk of the town due to annoying TouchWiz UI, a front-end user interface developed by Nokia C110. Not to mention, the Nokia C110 has borne a whole lot of heat from its agitated users over the years and the reason is pretty much obvious due to the pre-installed bloatware apps and the theme launch “TouchWiz home”. That not just brutally annoys users and eats up a heck of internal storage space but lags up too often due to low speed and stability. As a result users end up with “Unfortunately TouchWiz home has stopped” and “Unfortunately, TouchWiz has stopped”. Apparently, there are several flaws in the design and functioning of this launcher and hence, Touchwiz keeps stopping or becomes unresponsive.

Part 1: Common scenarios when TouchWiz keeps stopping

Here in this section, we will introduce some scenarios that can be blamed for why TouchWiz is not working. Check out the following points:

  • More often than not, the TouchWiz keeps stopping after an Android update. When we update our Nokia C110 device, the old data and cache usually conflicts with TouchWIz thereby cropping up this mess.
  • When you disable some built-in apps, you might get in trouble with TouchWiz. Doing this sometimes can hamper the TouchWiz operation and raise the “**unfortunately TouchWiz home has stopped**” error message.
  • Many times installing some third-party apps and widgets can cause this problem. The apps like launchers can be conflicting with TouchWiz home launcher and therefore cease it to work. Also, a glitched widget is responsible for the same i.e. forces stop the TouchWiz.

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Part 2: 9 Fixes to “Unfortunately TouchWiz has stopped”

Fix “TouchWiz keeps stopping” by repairing Android system

When your TouchWiz keeps stopping and you aren’t able to proceed further, the best way to handle the situation is to repair the Android system. And the best that can help you to serve the purpose is Dr.Fone - System Repair (Android). It has the ability to fix any sort of Android system issue without any complications. To fix this issue, the tool only takes few minutes of yours and performs smoothly. Moreover, you don’t have to worry if you aren’t tech pro. This tool requires no special technical know-how. Here are the advantages you get with this tool.

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One click tool to fix “Unfortunately TouchWiz has stopped”

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Step 1: Download the Program

The one-click repairing process begins with downloading Dr.Fone from its official website. When it is downloaded, follow the installation steps. Upon successful installation, launch the tool on your PC.

Step 2: Connect your Nokia C110 Device

After you open the software, hit on the “System Repair” button from the main interface. With the help of a genuine USB cable, get your Nokia C110 phone and connect it with the computer.

fix touchwiz home stopping

Step 3: Choose the Tab

Now, from the next screen, you are supposed to choose “Android Repair” tab. It is given on the left panel.

repair android to fix touchwiz home stopping

Step 4: Enter Right Information

Please keep your mobile details handy as you will need them in the next window. You will need to enter the correct brand, model, and country name etc. for better detection of your device.

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enter device info

Step 5: Confirm Actions

This process may result in removing your data hence we strongly recommend you to keep a backup of your data.

Tip: You can use Dr.Fone – Phone Backup (Android) to backup your Nokia C110 device in case you’re wondering how.

Step 6: Take your Device in Download mode

You will get some instructions on your screen to keep your device in Download mode. Follow them according to the Nokia C110 device you own and hit “Next”. When you do this, the program will detect your device and let you download the latest firmware.

download mode to fix touchwiz home stopping

download mode to fix touchwiz home stopping

Step 7: Repair Device

Now, when the firmware is downloaded, the program will itself begin to repair your device. Wait and keep the Nokia C110 device connected until you get the notification for process completion.


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Clear the cache data the TouchWiz

Maximum Android devices are designed to deleted cache data upon getting updated to the newest Android system. However, Nokia C110 stands as an exception in such case. And therefore, many times TouchWiz starts stopping right after upgrading. Thus, due to the collection of cache data, TouchWiz can display error. This calls for removing the cache from TouchWiz and run things smoothly. Here is how to do this:

  • Tap on “Apps” from the Home screen firstly.
  • Launch “Settings” afterwards
  • Look for “Applications” and tap on it followed by “Application Manager”.
  • When Application Manager gets opened, swipe towards right to get into the “All” screen.
  • Now, choose “TouchWiz” and tap “Clear Cache”.
  • Now, tap “Clear Data” followed by “OK”.
  • Now restart your device.

clear cache to fix touchwiz home stopping

Please note that this will delete all your Home screens post this method.

Disable Motion & gesture settings

The functions regarding Motions and Gestures can be responsible for why TouchWiz home has stopped in your device. Usually the Nokia C110 devices running on Android version less than Marshmallow are prone to encountering this issue. Or the Nokia C110 devices having modest specs often fall prey to the issue. When you disable these settings, you might get out of the problem.

Change the Animation Scale

When you use TouchWiz, it may consume higher memory usage for high amount of graphic maintenance. As a result, the “**unfortunately TouchWiz home has stopped**” error might crop up. Taking this into consideration, you should try reconfiguring the animation scale and get rid of the error. Here’s how:

Clear Cache Partition

In case the above steps didn’t figure out the problem, here is the next tip. This method can be counted as one of the most effective one. Because it is able to fix minor issues in Android devices, we recommend you for “**TouchWiz home has stopped**” issue too. Let us know how you can do it:

  • Turn off your Nokia C110 device.
  • Start pressing and holding “Volume Up” and “Power” buttons simultaneously.
  • Keep doing this until you see the Android screen. This will take your device into recovery mode.
  • You will observe some options on the screen. Take help of Volume buttons, scroll down to choose “Wipe Cache Partition”. Press Power button to confirm and the Nokia C110 device will be rebooted.

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clear cache partition

Check now if the error is eliminated. If unfortunately not, please try the following solution.

Enable the easy mode

For some users, enabling Easy Mode has been of great assistance. This feature aims to make the user experience more efficient by simply eliminating complex features. The Easy Mode removes those features that confuse the users by messing up the screen. Hence, we suggest you to switch to this mode in order to remove “**TouchWiz not working**” problem. The steps are:

  • Open “Settings” and go to “Personalization”.
  • Hit on “Easy Mode” now.

easy mode to fix TouchWiz stopping

Hope the TouchWiz won’t keep stopping error does not pop up anymore!

Boot your phone to safe mode

Here is the next solution to be followed when TouchWiz keeps stopping. As we already said, third-party apps can cause this issue, booting your device in the Safe mode will disable those apps temporarily. Hence you need to boot your Nokia C110 device to Safe mode and check if the reason is any third-party app.

  • Switch off your device to initiate.
  • Press “Power” button and keep doing this until device’s logo appears on the screen.
  • When you see logo appearing, instantly release the button and start holding “Volume Down” button.
  • Keep holding until rebooting finishes.
  • You will now witness “Safe mode” on the bottom screen. You can now release the button.

safe mode

Reset Factory settings

If the above method went futile and you’re still at the same place, then factory reset is the next logical step to be taken. We suggest this method because it will take your device to its factory state. As a result, TouchWiz will probably get normal and work perfectly.

Along with this, we would also suggest you go take backup of your data so that you won’t lose any of the personal information from your device after performing factory reset. For your convenience, we have stated the backup steps too in the following guide. Have a look:

  • Run “Settings’ in your device and go to “Backup & Reset”.
  • Notice if “Back up my data” is enabled or not. If not, turn it on and create backup.
  • Now, scroll for “Factory Data reset” option and confirm it by clicking “Reset Phone”.

reset factory settings

  • Wait a few minutes and your device will reboot.

Install a new launcher to replace TouchWiz

We believe that you will find the above methods helpful. However, if still in case your TouchWiz is not working, we advice you that you should install a new theme launcher in your device. It will be a wise option to ditch TouchWiz in such scenario rather than tolerating the problem. Hope this advice will help you.


  • Title: 7 Solutions to Fix Error Code 963 on Google Play Of Nokia C110 | Dr.fone
  • Author: Ariadne
  • Created at : 2024-07-30 08:07:40
  • Updated at : 2024-07-31 08:07:40
  • Link: https://howto.techidaily.com/7-solutions-to-fix-error-code-963-on-google-play-of-nokia-c110-drfone-by-drfone-fix-android-problems-fix-android-problems/
  • License: This work is licensed under CC BY-NC-SA 4.0.