7 Solutions to Fix Error Code 963 on Google Play Of OnePlus Ace 2V | Dr.fone

7 Solutions to Fix Error Code 963 on Google Play Of OnePlus Ace 2V | Dr.fone

Ariadne Lv13

7 Solutions to Fix Error Code 963 on Google Play Of OnePlus Ace 2V

People are increasingly complaining about Google Play Error Codes which pop-up during downloading, installing or updating an App via Google Play Store. Amongst these, the most recent and common one being Error Code 963.

Google Play Error 963 is a typical error which shows up not only when you try to download and install an App but also during App update.

Error 963 cannot be attributed to a particular App or its update. It is a Google Play Store error and is experienced by Android users across the world.

Error Code 963, just like any other Google Play Store errors, is not something difficult to deal with. It’s a minor glitch which can be fixed easily. There is no need to worry or panic if you see Error 963 on Google Play Store preventing your favorite App from downloading or updating.

Read on to find out more about the Google Play Error 963 and best ways to fix it.

Part 1: What is Error Code 963?

Error 963 is a common Google Play Store error which basically hinders Apps from downloading and updating. Many people get worried when Error Code 963 does not let them install new Apps or update existing ones. However, please understand that Google Play Error is not such a big deal as it may sound and can be overcome easily.

Error 963 pop-up message reads as follows: “cannot be downloaded due to an error (963)” as shown in the image below.

cannot download app

A similar message shows up even while you are trying to update an App, as shown in the screenshot below.

can't update app

Error Code 963 is basically an outcome of data crash which mostly is seen in cheaper smartphones. There might another reason for Error 963 preventing Apps from downloading and updating, which is Google Play Store Cache being corrupted. People also speculate SD Card related issues as many-a-times external memory enhancer chips do not support large Apps and their updates. Also, Error 963 is very common with HTC M8 and HTC M9 smartphones.

All these reasons and more can handle with ease and you can continue to use Google play services smoothly. In the following segment, we will discuss various fixes to cure the problem to enable to you download, install and update Apps on your device normally.

Part 2: Easiest solution to fix Error Code 963 on Android

When it comes to the most convenient solution to fix error 963, Dr.Fone - System Repair (Android) cannot be missed. It is the most productive program that covers a wide range of Android issues. It ensures full safety while performing and one can fix the Android issues in a hassle-free way.

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One click to fix Google Play error 963

  • The tool is recommended for its higher success rate.
  • Not just Google Play error 963, it can fix a large number of system issues including app crashing, black/white screen etc.
  • It’s considered as the first tool that offers one-click operation for Android repairing.
  • There’s no technical expertise needed to use this tool.

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This section will provide you the tutorial guide for how to fix error code 963.

Note: Before moving to solve the error 963, we would like to inform you that the process may result in wiping away your data. And therefore, we suggest you to make backup of your OnePlus Ace 2V prior to fixing this Google Play error 963.

Phase 1: Connecting and preparing the OnePlus Ace 2V device

Step 1 – To begin fixing error 963, run Dr.Fone after downloading and installing it on your PC. Now, pick out the ‘System Repair’ tab from the main screen. Thereupon, with the help of a USB cable, make connection between your OnePlus Ace 2V and PC

fix google play error 963 using repair tool

Step 2 – On the left panel, you’re supposed to choose ‘Android Repair’ and then click the ‘Start’ button.

select the android repair option

Step 3 – On the following screen, you need to choose the appropriate details for your device like the name, brand, model, country/region etc. Later, go for warning confirmation and hit ‘Next’.

device references selected

Phase 2: Taking Android device in Download mode for repairing

Step 1 – It is essential to get your OnePlus Ace 2V or tablet entered in Download mode. For this, following are the steps to be taken:

If the OnePlus Ace 2V device contains Home button:

  • Turn the OnePlus Ace 2V device off and then keep holding the ‘Power’, ‘Volume Down’ and ‘Home’ buttons altogether for about 10 seconds. Next, release them all and push the ‘Volume Up’ key. This way, your device will enter the Download mode.

fix google play error 963 on android with home key

If the OnePlus Ace 2V device contains no Home button:

  • Switch off your phone/tablet and press the ‘Volume Down’, ‘Bixby’ and ‘Power’ buttons for 10 seconds. Leave the buttons and then press the ‘Volume Up’ button for entering download mode.

fix google play error 963 on android without home key

Step 2 – Press the ‘Next’ button and then the program will commence the firmware downloading.

firmware downloaded

Step 3 – Upon successful downloading and verification of the firmware, the process of Android device repairing will begin automatically.

start the fixing process

Step 4 – Within a while, the Google play error 963 will be vanished.

make the fix google play error 963 disappear on android

Part 3: 6 Common Solutions to fix Error Code 963

fix Error Code 963

Since there is no specific reason for Error Code 963 to occur, similarly there is no one solution to the problem. You may use any one of them below or try them all to never see Error Code 963 on your device.

1. Clear Play Store Cache and Play Store Data

Clearing Google Play Store Cache and Data basically means keeping Google Play Store clean and free from trouble-making data stored in respect of it. It is advisable to carry out this process regularly to prevent Errors like Error Code 963 from occurring.

Follow the steps given below to fix  Error Code 963:

Visit “Settings” and select “Application Manager”.

Application Manager

Now select “All” to see all downloaded and built-in Apps on your device.

Select “Google Play Store” and from the options that appear, tap on “Clear Cache” and “Clear Data”.

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Clear Data

Once you are done clearing Google Play Store Cache and Data, try to download, install or update the App facing Google Play Error 963 again.

2. Uninstall updates for Play Store

Uninstalling Google Play Store updates is an easy and quick task. This method is known to have helped many as it brings back the Play Store to its original state, free from all updates.

Visit “Settings” and select “Application Manager”.

select “Application Manager”

Now select “Google Play Store” from “All” Apps.

select “Google Play Store”

In this step, click on “Uninstall Updates” as shown below.

Uninstall Updates

3. Shift the App from SD Card to device’s memory

This method is strictly for certain Apps which cannot be updated because they are stored on an external memory card, i.e., SD Card. Such memory enhancing chips do not support large Apps and due to a shortage of space prevents them from updating. It advisable to move such Apps from the SD Card to the OnePlus Ace 2V device’s internal memory and then try to update it.

Visit “Settings” and select “Apps”.

select “Apps”

From “All” Apps click on the App which is unable to update.

Now click on “Move to Phone” or “Move to internal storage” and try to download its update again from the Google Play Store.

“Move to internal storage”

Try updating the App now. If the Apps’s update does not download even now, DO NOT worry. There are three more ways to help you.

4. Unmount your external Memory Card

Error Code963 may also occur due to an external memory chip used in your device to enhance its storage capacity. This is very common and can be dealt with by unmounting the SD Card temporarily.

To unmount your SD Card:

Visit “Settings” and keep scrolling downwards.

Now select “Storage”.

From the options that appear, select “Unmount SD Card” as explained in the screenshot below.

select “Unmount SD Card”

Note: If the App or its update downloads successfully now, do not forget to mount the SD Card back.

5. Remove and Re-add your Google account

Deleting and re-adding your Google account in might sound a little tedious but it does not take much of your precious time. Moreover, this technique is very effective when it comes to fixing Error  Code 963.

Carefully follow the steps given below to remove and then re-add your Google account:

Visit “Settings”, under “Accounts” select “Google”.

Select your account and from the “Menu” select “Remove account” as shown below.

select “Remove account”

Once your account is removed, follow the steps given hereunder to add it back again after a few minutes:

Go back to “Accounts” and select “Add Account”.

select “Add Account”

Select “Google” as shown above.

In this step feed in your account details and your Google account will be configured once again.

6. Special technique for HTC users

This technique is specially crafted fro HTC smartphone users who frequently face Google Play Error 963.

Follow the step-by-step instructions given below to uninstall all updates for your HTC One M8 Lock Screen App:

Visit “Settings” and find “HTC Lock Screen” under “Apps”.

Now click on “Force Stop”.

In this step, Click on “Uninstall Updates”.

This remedy is as simple as it sounds and has helped many HTC users to get rid of Error 963.

Google Play Errors are a very common phenomenon these days, especially Error Code 963 which usually occurs in the Google Play Store when we try to download, install or update an App. There is no need to worry if you see Error Code 963 pop-up on your screen as your device and its software are not to be blamed for Error 963 to suddenly surface. It is a random error and can be fixed easily by you. You do not need any technical assistance to deal with the issue. All you need to do is follow the steps introduced in this article to use Google Play Store and its services smoothly.

What to Do if Google Play Services Keeps Stopping on OnePlus Ace 2V

google play services app keeps stopping

Is the annoying Google Play Services error constantly popping up on your phone? Is it happening while reading, gaming, or browsing social media?

The error constantly plagues thousands of Android users, and it can be incredibly frustrating when you’re using the phone for something important or doing something entirely unrelated to the Google Play app.

Oddly enough, the “Unfortunately, Google Play Services has stopped.” error isn’t severe – you can fix it with a few general and easy-to-do fixes, a factory reset, or a system repair. Below, you’ll find info about why it’s happening and a list of ten possible solutions.

Why Am I Getting the Message “Google Play Services Keeps Stopping?”

Computers and phones often speak in error codes and apps that stop working. Even minor connectivity issues can cause these problems, leaving you wondering what’s wrong with your device or displaying the “Unfortunately, Google Play Services has stopped working.” error message.

Software errors are another set of problems that can also cause this issue. Namely, an average phone user has at least 40 installed apps, and sometimes these apps don’t play well together. They generate problems or steal resources from each other, such as RAM, causing crashes and errors.

There’s also the issue of wrong app versions. Although each Android phone uses the Android operating system, these systems can be vastly different, and the apps built for them can be made to be phone-specific and only run on a specific phone model.

That’s also the case with Google Play Store and Google Play Services.

Why Google Play Services Keeps Stopping

The Google Play Services keeps stopping error is an infamous one, and it can appear for various reasons and even on brand new phones. However, these causes can be categorized into three groups, which are:

  1. Network Issues
  2. Software Errors
  3. Wrong Play Services Version

Regardless of what’s causing the issue on your phone, we’ve compiled a list of ten possible solutions, and you can find those below.

Solutions to Try When Google Play Services Keeps Stopping

There are many solutions for the issue of Google Play Services that keeps stopping. We’ve listed the most famous and effective ones, and you’ll find them below in no particular order. Try them out and see whether they fix the issue.


1. Do a Factory Reset

A factory reset on any smartphone removes all your data on the phone’s internal storage and can even wipe your SD card clean if you select the option. Before you reset your phone to factory settings, ensure you’ve backed up all your essential apps and files. When you’re ready, you can do a factory reset by following these steps:

  • Step 1: Go into Settingsand search for “reset.”
  • Step 2: Choose Factory reset.
  • Step 3: Tap the Erase all dataor Reset device at the bottom, whichever button is there.

![android factory reset](https://images.wondershare.com/drfone/article/2023/06/fix-google-play-services-keeps-stopping-2.jpeg)
  • Step 4: Input your password and confirm the action.

Your phone will now restart and start the reset process. Once the factory reset completes, your phone will look brand new, and you’ll need to install all your apps again. Moreover, your Google Play Services app will likely get fixed by this, too.


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2. Update Your System

As keeping your phone’s system and apps updated to the latest possible version is essential and recommended for the best performance and highest efficiency, you can try updating it to see whether it fixes your Google Play Services error. Here’s how:

  • Step 1: Open the Settings
  • Step 2: Head into System> System update.
  • Step 3: If there’s an update available, click it and go through the process of updating your phone’s system.

Restarting your phone after an update, even if it doesn’t restart itself, is highly advisable, ensuring that the new updates apply without issues.

3. Revert to the Previous Version

As we’ve discussed the wrong Play Services versions above, it’s worth noting that sometimes even the developers can make mistakes and roll out the wrong version for your phone. So, if you notice that the phone is getting the error after you’ve updated Google Services or the Play Store, you can quickly revert to the previous version, and here’s how:

  • Step 1: Head into Settings> Apps > Google Play Services.
  • Step 2: Press the Disablebutton at the bottom of the screen.
  • Step 3: Restart the phone, repeat the process by clicking Enablethis time, and restart the phone again.

As these are system apps, you can’t remove them from the phone, and disabling them will only remove the updates, leaving you with a base version that came with your phone out of the box.

4. Uninstall the App’s Updates and Reinstall

Like reverting to the previous version, you can also try reinstalling updates to fix the Google Play Services has stopped working error. The process is similar to the one above, but we’ve still included the steps. Here’s how you can do that:

  • Step 1: Go into Settings> Apps and find Google Play Services.
  • Step 2: Tap it and press Uninstall Updatesat the bottom.

![uninstall google play services updates](https://images.wondershare.com/drfone/article/2023/06/fix-google-play-services-keeps-stopping-3.jpeg)
  • Step 3: Exit the Settingsapp and restart the phone.
  • Step 4: Open the Play Storeapp and head into the app’s settings by clicking your profile icon. Then scroll to the bottom, and tap Settings.
  • Step 5: Find and tap the Play Store versionto update your Google Play Services.

As you’re already there, you might as well update all other apps after you tap Manage apps & device. That will ensure that older and not-up-to-date apps aren’t causing the issue.

5. Check Storage

Believe it or not, one of the leading causes of the Google Play Services issue is a phone overfilled with apps. Namely, if you have insufficient storage, the Google Play Store app will likely crash and display errors such as “Unfortunately, Google Play Services has stopped working.”

Head into your phone’s Settings and select Storage to see how your phone’s doing storage-wise. Deleting a few apps you don’t use and transferring your photo and video library to a PC is highly advisable if your phone’s storage space lacks gigabytes.

6. Do a System Repair

Although the other solutions here are general fixes that might help, a system repair might take a bit longer but will undoubtedly fix your issue. You can use the Wondershare Dr.Fone app to repair the system and eliminate the annoying “Unfortunately, Google Play Services has stopped working” error.

Moreover, Dr. Fone works on Android and iOS devices and can fix various phone issues, including boot loops, a white screen of death, a stuck phone, etc. That’s why we’ve included a guide on using it for an Android phone issue. Here’s how:

  • Step 1: Launch the Wondershare Dr.Fone app on your PC and head into Toolkit> System Repair > Android.

    start the wondershare dr.fone app

  • Step 2: Select the type of issue you want to fix > Start.

    start the android system repair

  • Step 3: Select the make and model of your phone so that Dr.Fone can find the appropriate Android software.

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![choose the phone model](https://images.wondershare.com/drfone/guide/android-system-repair-2.png)
  • Step 4: Connect the phone to the PC via a USB cable and follow the on-screen instructions to put the phone into Download Mode. The instructions are available for both phones with and without the home button.

![put the phone into download mode](https://images.wondershare.com/drfone/guide/android-system-repair-4.png)
  • Step 5: Select the appropriate Android firmware, download it, and hit Fix Nowafter it downloads.

    download android firmware before repair

  • Step 6: Enter the code and hit Confirmto continue the system repair process. When it’s done, click the Done

    confirm android system repair

That’s all it takes to do a system repair with Wondershare Dr.Fone. Give the software a few minutes to complete, during which your phone might restart a few times. Once it’s done, your Google Play Services app will undoubtedly work.

7. Clear Cache

The easiest and the most obvious fix for many Android apps is clearing the app’s cache. Here’s how you can do that for Google Play Services and Google Play Store:

  • Step 1: Go into Settings> Apps and find the Google Play Store
  • Step 2: Tap Storageand hit the Clear cache

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![clear app cache](https://images.wondershare.com/drfone/article/2023/06/fix-google-play-services-keeps-stopping-10.jpg)
  • Step 3: Repeat the process for the Google Play Services

If this doesn’t work, move on to another possible fix.

8. Check Date and Time Settings

Oddly enough, the Google Play Services app is prone to failure because of an incorrectly set time or date. That’s because Google’s servers constantly check these settings before issuing updates to the OnePlus Ace 2V devices, so you’ll need to ensure they’re correct beforehand. Here’s how:

  • Step 1: Head into Settings> System > Date & Time.
  • Step 2: Ensure that both “**Use network–provided time” and “Use network-provided time zone**” are toggled on.

![check date and time settings](https://images.wondershare.com/drfone/article/2023/06/fix-google-play-services-keeps-stopping-11.jpg)
  • Step 3: If this doesn’t work, you can try repeating the process and manually setting the time and the time zone.

Once you check or change these settings, try using the Google Play Store app and check whether the issue is fixed. Restarting the phone after changing the settings is also highly advisable.

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9. Troubleshoot Your Internet Connection

Another regularly overlooked troublemaker is a poor internet connection. That’s because most apps nowadays are meant to work in online mode only, and losing connection or using a bad one interferes with the app’s functionality.

To test the internet connection on your OnePlus Ace 2V, you should open a browser and head to a random internet page to see if it’s opening and whether there are any delays. If it’s working fine, your internet connection isn’t the problem.

10. Adjust Google Play Services Permissions

Although permissions rarely change, they can cause issues if you change them accidentally. These settings can be found in the same place where you would uninstall updates or clear the app’s cache, so you can use some of the steps mentioned above to check them.

Once inside Permission Settings, check whether the Google Play Services and Play Store apps have sufficient permission to do their jobs and whether any required permissions were recently removed. If so, grant these two apps their permissions back.

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Conclusion

Although it’s an incredibly frustrating error, the “Unfortunately, Google Play Services has stopped” message is more annoying than serious. We’ve explained why it happens, but we’ve also given you a list of solutions to fix it.

Our list includes various fixes, from simple ones, like deleting the app’s cache and ensuring your network works fine, to more serious ones, like doing a factory reset. Alternatively, you can do a system repair with the help of Wondershare Dr.Fone, which will certainly fix the problem, but it might be a bit more complicated than cache deletion.

How to Fix Android App Not Installed Error on OnePlus Ace 2V Quickly?

App not installed on Android is no more an unknown Error Code during Application installation as many people experience it on a day-to-day basis. An “Application not installed” error message usually pops up when you are trying to download and install an App with a .apk file extension from somewhere other than the Google Play Store. The error is very confusing at first but makes sense when you realize that this unknown Error Code during Application installation is neither a software issue nor a hardware problem. It is a direct outcome of what you do with your device. Yes, you heard that right. Your faulty actions can cause Android App not installed error.

app not install on android

What to do when trying to install the Android APK it says “app not installed”? It is terrible that you can’t install App on your device. But in this article, you will know more about the causes behind this error and the best ways to fix it, read on, here is all you need to know.

Part 1: Common reasons for the “Android App not installed” error

You may ask: Why can’t I download apps on my OnePlus Ace 2V? Understanding the underlying causes of the “Android App Not Installed” error is crucial for resolving the issue effectively. So, what are the reasons for Android App not installed error? Given below are a few reasons:

1. Insufficient storage

Android software and if data such as photos, videos, music, messages, apps, contacts, emails, etc are stored in the internal memory there is not adequate storage left for another App, leading to Android App not installed error.

2. Corrupted/Contaminated App file

When you do not download Apps from the Play Store and choose another platform to do so, App files are usually corrupted and hence cannot be installed on your device smoothly. You should be doubly sure of the source from where you download an App, check its extension name, and make an effort not to install contained files.

3. SD Card not mounted in the OnePlus Ace 2V device

At times your phone could be connected to your PC or another electronic device that can access the SD Card from your device. In such situations when you install an App and choose to save it to your SD Card, you will see Android App not installed error because the App cannot find the SD card as it is not mounted in your device.

4. Storage location

You must be aware that certain Apps work their best when stored in the OnePlus Ace 2V device’s internal memory, whereas others need to be located on an SD Card. If you do not save the App in an appropriate location, you will find that the App isn’t installed because of an unknown Error Code.

5. Corrupt storage

Corrupted storage, especially a corrupted SD Card, is known to cause the Android App isn’t installed error. Even the internal storage can get clogged due to unnecessary and unwanted data, some of which might contain an element that disturbs the storage location. Take this issue seriously as a corrupted SD Card and even clogged up internal memory can put your device in danger.

6. Application Permission

Software operations running in the background and App Permission are not new concepts. Such errors can also cause the Unknown Error Code during App installation.

7. Incorrect file

If you already have an App installed but download another variant of it having a distinct signed or unsigned certificate can also make the Android App not installed error pop-up. This sounds technical, but this and all the other reasons listed above can be tackled by you.

The Unknown Error Code during Application installation can occur due to any one or more of the reasons stated above. So read them carefully and understand them well to avoid such glitches in the future.

application not installed

Part 2: One-click to fix App not installed on Android error

So App not installed on your OnePlus Ace 2V or tablet? The most horrible part is that this issue may come out of the corruption in the system files. In this situation, Android apps won’t be installed no matter what measures you take. Android system repair is the only effective solution to deal with this issue.

Android system repair used to require high technical skills. But most of the users know little about technical things. Well, worry not! Dr.Fone - System Repair (Android) allows you to repair Android easily, that is, complete the fix with just one click.

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  • One-click to fix Android App not installed. No technical skills are required.
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Note: Getting your Android system repaired may erase the existing device data. It is recommended that you should back up your Android data before starting the Android repair.

The following steps illustrate how to fix the “Android App not installed” error in one click:

  1. Install Dr.Fone on your Windows. After that, launch it, and click “System Repair”. Connect your Android to the computer.

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  1. Select the “Android” option and click “Start”.

fix Android App not installed error - select Android Repair

  1. Select device information, such as brand, name, model, country, etc., from each field, and type “Next”.

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  1. Follow the on-screen instructions to boot your Android in download mode, and allow the tool to download the firmware to your device.

fix Android App not installed error in download mode

  1. After the firmware is downloaded, the tool will start to repair your Android, hereby fixing the “Android App not installed” error.

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Part 3: How to fix App not installed error on Android

We understand that it can be a tricky situation to be in when Android App not installed error pops up, but what if we tell you can get rid of it in easy and simple steps? Yes, there is!

#1. Delete unnecessary files/Apps

Insufficient storage can prevent the app from being installed. Make some storage space on your device by cleaning unwanted data and deleting extra media and other files. You can also get rid of heavy Apps by:

Visiting “Settings” on your device. Then select “Manage apps”, “Application Manager” or “Apps” (varies based on device model or version) from the list of options before you.

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application manager

Now select the App you wish to uninstall and wait for the App Info screen to open, then click on “Uninstall” as shown in the screenshot.

uninstall app

You can also uninstall the unnecessary application on the home screen, just long-press the app you want to uninstall until you see the “uninstall” icon. Click “Uninstall”, then, you need to click “OK” to confirm the uninstall process.

uninstall app

#2. Use only Google Play Store

As you are all aware, the Play Store is specially designed for Android software and contains only trusted and safe Apps. It is often known as the “Android Market” because it is loaded with different types of Apps to stiffly all your needs so that you don’t have to rely on other third-party sources to purchase/install Apps.

play store

#3. Mount your SD Card

Another remedy for Android App not installed error is to make sure that the SD card inserted in your device is not inaccessible.

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mount sd card

To check the same:

First, disconnect your OnePlus Ace 2V from your PC and then visit “Settings” on your Android and select “Storage” from the options that appear. Finally, click on “Mount SD Card” at the Storage Info screen.

You can now restart your device and try to install the app now, it should work!

#4. Choose App location wisely

It is advisable to not tamper with the App’s location and let the software decide where it needs to be placed. As far as possible, let the Apps be in your device’s internal memory.

#5. Format SD Card

The chances of your SD Card being corrupted are very high. You can format it either while it is in your device or externally.

Now to Clean up your SD Card, simply visit “Settings” and select “Storage” and tap on “Format SD Card” and mount it once again to use it smoothly.

format sd card

#6. App Permissions

You can reset App permissions to combat the Android App not installed error by Visiting “Settings” and then selecting “Apps”. Now access the Apps menu and hit “Reset App Preferences” or “Reset application permissions”. This will allow third-party apps to get installed on your device.

#7. Choose the correct App file

Make sure to always download an App file only from a trusted and safe source to avoid any errors during installation.

#8. Reboot your device

Finally, if nothing else works, restart your device to end all operations which could be causing the said error. To reboot, just press the power button till you see a pop-up. Select “Restart” and wait for your device to reboot.

restart device

Conclusion

Encountering the “App Not Installed” error on Android can be frustrating, but by understanding the causes and implementing the appropriate solutions, you can overcome this issue. We saw that Android App not installed error can be fixed quickly if you keep in mind the tips given in this article. However, please ensure that you follow each instruction carefully to avoid any further goof up.

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  • Title: 7 Solutions to Fix Error Code 963 on Google Play Of OnePlus Ace 2V | Dr.fone
  • Author: Ariadne
  • Created at : 2024-07-30 08:08:11
  • Updated at : 2024-07-31 08:08:11
  • Link: https://howto.techidaily.com/7-solutions-to-fix-error-code-963-on-google-play-of-oneplus-ace-2v-drfone-by-drfone-fix-android-problems-fix-android-problems/
  • License: This work is licensed under CC BY-NC-SA 4.0.