7 Solutions to Fix Error Code 963 on Google Play Of OnePlus Ace 3

People are increasingly complaining about Google Play Error Codes which pop-up during downloading, installing or updating an App via Google Play Store. Amongst these, the most recent and common one being Error Code 963.

Google Play Error 963 is a typical error which shows up not only when you try to download and install an App but also during App update.

Error 963 cannot be attributed to a particular App or its update. It is a Google Play Store error and is experienced by Android users across the world.

Error Code 963, just like any other Google Play Store errors, is not something difficult to deal with. It’s a minor glitch which can be fixed easily. There is no need to worry or panic if you see Error 963 on Google Play Store preventing your favorite App from downloading or updating.

Read on to find out more about the Google Play Error 963 and best ways to fix it.

Part 1: What is Error Code 963?

Error 963 is a common Google Play Store error which basically hinders Apps from downloading and updating. Many people get worried when Error Code 963 does not let them install new Apps or update existing ones. However, please understand that Google Play Error is not such a big deal as it may sound and can be overcome easily.

Error 963 pop-up message reads as follows: “cannot be downloaded due to an error (963)” as shown in the image below.

A similar message shows up even while you are trying to update an App, as shown in the screenshot below.

Error Code 963 is basically an outcome of data crash which mostly is seen in cheaper smartphones. There might another reason for Error 963 preventing Apps from downloading and updating, which is Google Play Store Cache being corrupted. People also speculate SD Card related issues as many-a-times external memory enhancer chips do not support large Apps and their updates. Also, Error 963 is very common with HTC M8 and HTC M9 smartphones.

All these reasons and more can handle with ease and you can continue to use Google play services smoothly. In the following segment, we will discuss various fixes to cure the problem to enable to you download, install and update Apps on your device normally.

Part 2: Easiest solution to fix Error Code 963 on Android

When it comes to the most convenient solution to fix error 963, Dr.Fone - System Repair (Android) cannot be missed. It is the most productive program that covers a wide range of Android issues. It ensures full safety while performing and one can fix the Android issues in a hassle-free way.

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This section will provide you the tutorial guide for how to fix error code 963.

Note: Before moving to solve the error 963, we would like to inform you that the process may result in wiping away your data. And therefore, we suggest you to make backup of your OnePlus Ace 3 prior to fixing this Google Play error 963.

Phase 1: Connecting and preparing the OnePlus Ace 3 device

Step 1 – To begin fixing error 963, run Dr.Fone after downloading and installing it on your PC. Now, pick out the ‘System Repair’ tab from the main screen. Thereupon, with the help of a USB cable, make connection between your OnePlus Ace 3 and PC

Step 2 – On the left panel, you’re supposed to choose ‘Android Repair’ and then click the ‘Start’ button.

Step 3 – On the following screen, you need to choose the appropriate details for your device like the name, brand, model, country/region etc. Later, go for warning confirmation and hit ‘Next’.

Phase 2: Taking Android device in Download mode for repairing

Step 1 – It is essential to get your OnePlus Ace 3 or tablet entered in Download mode. For this, following are the steps to be taken:

If the OnePlus Ace 3 device contains Home button:

Turn the OnePlus Ace 3 device off and then keep holding the ‘Power’, ‘Volume Down’ and ‘Home’ buttons altogether for about 10 seconds. Next, release them all and push the ‘Volume Up’ key. This way, your device will enter the Download mode.

If the OnePlus Ace 3 device contains no Home button:

Switch off your phone/tablet and press the ‘Volume Down’, ‘Bixby’ and ‘Power’ buttons for 10 seconds. Leave the buttons and then press the ‘Volume Up’ button for entering download mode.

Step 2 – Press the ‘Next’ button and then the program will commence the firmware downloading.

Step 3 – Upon successful downloading and verification of the firmware, the process of Android device repairing will begin automatically.

Step 4 – Within a while, the Google play error 963 will be vanished.

Part 3: 6 Common Solutions to fix Error Code 963

Since there is no specific reason for Error Code 963 to occur, similarly there is no one solution to the problem. You may use any one of them below or try them all to never see Error Code 963 on your device.

1. Clear Play Store Cache and Play Store Data

Clearing Google Play Store Cache and Data basically means keeping Google Play Store clean and free from trouble-making data stored in respect of it. It is advisable to carry out this process regularly to prevent Errors like Error Code 963 from occurring.

Follow the steps given below to fix Error Code 963:

Visit “Settings” and select “Application Manager”.

Now select “All” to see all downloaded and built-in Apps on your device.

Select “Google Play Store” and from the options that appear, tap on “Clear Cache” and “Clear Data”.

Once you are done clearing Google Play Store Cache and Data, try to download, install or update the App facing Google Play Error 963 again.

2. Uninstall updates for Play Store

Uninstalling Google Play Store updates is an easy and quick task. This method is known to have helped many as it brings back the Play Store to its original state, free from all updates.

Visit “Settings” and select “Application Manager”.

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Now select “Google Play Store” from “All” Apps.

In this step, click on “Uninstall Updates” as shown below.

3. Shift the App from SD Card to device’s memory

This method is strictly for certain Apps which cannot be updated because they are stored on an external memory card, i.e., SD Card. Such memory enhancing chips do not support large Apps and due to a shortage of space prevents them from updating. It advisable to move such Apps from the SD Card to the OnePlus Ace 3 device’s internal memory and then try to update it.

Visit “Settings” and select “Apps”.

From “All” Apps click on the App which is unable to update.

Now click on “Move to Phone” or “Move to internal storage” and try to download its update again from the Google Play Store.

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4. Unmount your external Memory Card

Error Code963 may also occur due to an external memory chip used in your device to enhance its storage capacity. This is very common and can be dealt with by unmounting the SD Card temporarily.

To unmount your SD Card:

Visit “Settings” and keep scrolling downwards.

Now select “Storage”.

From the options that appear, select “Unmount SD Card” as explained in the screenshot below.

Note: If the App or its update downloads successfully now, do not forget to mount the SD Card back.

5. Remove and Re-add your Google account

Deleting and re-adding your Google account in might sound a little tedious but it does not take much of your precious time. Moreover, this technique is very effective when it comes to fixing Error Code 963.

Carefully follow the steps given below to remove and then re-add your Google account:

Visit “Settings”, under “Accounts” select “Google”.

Select your account and from the “Menu” select “Remove account” as shown below.

Once your account is removed, follow the steps given hereunder to add it back again after a few minutes:

Go back to “Accounts” and select “Add Account”.

Select “Google” as shown above.

In this step feed in your account details and your Google account will be configured once again.

6. Special technique for HTC users

This technique is specially crafted fro HTC smartphone users who frequently face Google Play Error 963.

Follow the step-by-step instructions given below to uninstall all updates for your HTC One M8 Lock Screen App:

Visit “Settings” and find “HTC Lock Screen” under “Apps”.

Now click on “Force Stop”.

In this step, Click on “Uninstall Updates”.

This remedy is as simple as it sounds and has helped many HTC users to get rid of Error 963.

Google Play Errors are a very common phenomenon these days, especially Error Code 963 which usually occurs in the Google Play Store when we try to download, install or update an App. There is no need to worry if you see Error Code 963 pop-up on your screen as your device and its software are not to be blamed for Error 963 to suddenly surface. It is a random error and can be fixed easily by you. You do not need any technical assistance to deal with the issue. All you need to do is follow the steps introduced in this article to use Google Play Store and its services smoothly.

How to Fix It: OnePlus Ace 3 Won’t Turn On

Did your OnePlus Ace 3 decide to go on vacation and refuses to turn on? If your OnePlus Ace 3 won’t turn on for no apparent reason, finding why it failed to power on and the solution for it is not a fun process.

Here, we hope we are able to give you a checklist of reasons behind this issue and the possible steps you can take to rectify it.

Part 1: Common Reasons That Your OnePlus Ace 3 Won’t Turn On

If you cannot find any reason why your OnePlus Ace 3 will not switch on, here are some possible reasons:

Your Android phone is simply frozen in power-off or sleep mode. In which case, it fails to switch itself on or wake itself up when you initiate it.
Your phone’s battery may be out of charge.
The operating system or installed software is corrupted. The tell-tale sign if this is that if you manage to switch on your OnePlus Ace 3, it freezes or crash soon after.
Your device is clogged up with dust and lint causing the hardware to not work properly.
Your power button is broken , which caused it to not be able to trigger the necessary action needed to power up the Android phone. Check to also see if your connectors have no carbon build-up which will cause your phone to not be charged properly.

Part 2: Rescue Data on Android Phone That Will Not Turn On

If you need some help rescuing data from an Android phone that will not turn on, the Dr.Fone - Data Recovery (Android) will be your best friend in your data recovery attempt. With the help of this data recovery solution, you will be able to intuitively recover lost, deleted or corrupted data on any Android devices. Its flexibility and efficiency in rescuing data make it one of the best software out there.

Note: For now, the tool can rescue data from broken Android only if your phone is earlier than Android 8.0, or rooted.

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If your OnePlus Ace 3 won’t turn on, here is how you can use the software to recover data:

Step 1: Launch Wondershare Dr.Fone

On your desktop computer or laptop, open Wondershare Dr.Fone. Click on Data Recovery on the left column. Connect your OnePlus Ace 3 to the computer using a USB cable.

Step 2: Decide which file types to recover

On the next window, you will need to check the boxes corresponding to the type of files you can recover from a list. You can get back Contacts, Messages, Call History, WhatsApp messages & attachments, Photos, Audio and more.

Step 3: Select the problem with your phone

Opt for “Touch screen not responsive or cannot access the phone” or “Black/broken screen”. Click Next to continue.

Look up for your device – pick the OnePlus Ace 3 device Name and Device Model. Advance by clicking on the Next button.

Step 4: Go into your OnePlus Ace 3’s Download Mode.

The data recovery tool will guide you on how you can go into your OnePlus Ace 3’s Download Mode. You should be getting a step-by-step guide on your computer.

Step 5: Scan the Android Phone.

Using the provided USB cable, attach your OnePlus Ace 3 to your computer – the data recovery tool should be able to discover your device automatically and scan it for recoverable data.

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Step 6: Review and Retrieve the Data from Broken Android Phone.

Wait for the program to finish scanning the phone – once completed, you will be able to get a list of recoverable files. You can have a preview of the file by highlighting them. Tick the box next to the file name and click on Recover to start retrieving the files and save them in the destination of your choosing.

Part 3: Android Phone Won’t Turn On: One Click Fix

After repeated attempts, when your Android mobile/tablet stops buzzing, what options do you have to revive it?

Well, we would recommend picking Dr.Fone - System Repair (Android) to fix an Android phone will not switch problem. This one-click Android system repair tool resolves every Android system issue without any fuss including Android Phone won’t turn on issue.

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Prior to fixing the Android phone will not switch and getting things back in action. You need to make sure that you have backed up the Android device . It is recommended that rescuing data from an Android phone by backing up is better than recovering it post the process.

Phase 1: Get the OnePlus Ace 3 device ready and connect it

Step 1: Run Dr.Fone on your computer once the installation is complete and tap the ‘Repair’ option form the interface. Now, connect your Android mobile with the computer.

Step 2: You will find a range of options, tap on the ‘Android Repair’ one. Hit the ‘Start’ button so that you can proceed to fix Android Phone won’t turn on hassle.

Step 3: Now, over the OnePlus Ace 3 device information window, ensure to feed your exact device details. Press the ‘Next’ button then on.

Phase 2: Enter ‘Download’ mode for fixing your OnePlus Ace 3

Step 1: You need to put your OnePlus Ace 3 in Download mode for resolving the Android phone will not switch on.

For the OnePlus Ace 3 device having ‘Home’ button, you got to switch it off and press ‘Volume Down’, ‘Home’, and ‘Power’ keys for 5-10 seconds at once. Let them go and click on the ‘Volume Up’ button to put your phone in ‘Download’ mode.

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For ‘Home’ button-less device, turn the phone/tablet down first. For 5 – 10 seconds, hold down the ‘Volume Down’, ‘Bixby’, and ‘Power’ buttons. Tap on the ‘Volume Up’ button to get into the ‘Download’ mode, after releasing the 3 buttons.

Step 2: Hitting the ‘Next’ key will allow you to download firmware and proceed with the next step.

Step 3: Dr.Fone - System Repair (Android) would verify your firmware download and then take a while to rectify and resolve Android Phone won’t turn on issue.

Part 4: Android Phone Won’t Turn On: Common Fix

To try fixing an Android Phone that won’t turn on, follow these steps:

For any Android devices, remove the battery (considering the battery of your OnePlus Ace 3 can be removed) and leave it out for at least 30 minutes. Put back the battery in and try to turn it on.
Press and hold down the Power and Volume Down buttons at the same time for 15-30 minutes to reboot the OnePlus Ace 3 device.
Should the first two steps do not work, charge your OnePlus Ace 3 to get it out of the start-up loop. You can also opt to use a different battery, just in case your current battery is the source of the problem.
If there are any connected hardware e.g. SD card, remove them from the OnePlus Ace 3 device.
Start your OnePlus Ace 3 in Safe Mode by pressing and holding down the Menu or Volume Down button on your device.
Should the first five steps do not work for you, perform a hard reset. Do take note that each device will have a different way to do so and that data that is stored locally on the phone will be deleted.
Send your OnePlus Ace 3 to the repair shop should none of these steps work.

Part 5: Useful Tips to Protect Your OnePlus Ace 3

There are several reasons as to why your OnePlus Ace 3 won’t turn on. The problem could be a hardware or software issue which could be prevented. Here are some useful tips to protect your OnePlus Ace 3.

I. Hardware

Remember that the components that make your OnePlus Ace 3 is sensitive. To protect these components from being damaged, use a good guard casing.
Take apart your OnePlus Ace 3 and clean it routinely to avoid dust and lint from clogging the phone and overheating it.

II. Software

It is recommended to download apps from Google Play Store. This way, you can be sure that your app comes from a trusted source.
Read the app’s permission to see which part of the operating system and your personal information that you are giving access to.
Install reliable anti-virus and anti-malware software to safeguard your OnePlus Ace 3 from malicious attacks.
Make sure you update your operating system, software and apps to make sure you have the latest version – the developer may have fixed the bugs that have caused problems on Android phones.

It is important to note that your phone contains some important data. Therefore, when your OnePlus Ace 3 won’t turn on do not just give up - there are plenty of tools at your disposal to recover back your files and phone.

## Best Methods for OnePlus Ace 3 Won’t Turn On

The OnePlus Ace 3 3 boasts numerous impressive features, making it a desirable phone. However, occasional malfunctions can result in the OnePlus Ace 3 3 won’t turn on issue. This issue can be incredibly frustrating. Don’t panic if you encounter this issue! There exist solutions to rectify it. This comprehensive guide aims to assist you in diagnosing and resolving the problem.

It will offer both basic steps and advanced techniques. With clear instructions and insightful tips, we’ll help troubleshoot your OnePlus Ace 3 3. Should you encounter this setback, follow this guide diligently to revive your OnePlus Ace 3 3 and have it up and running again.

Scenario 1. Phone Not Charged

A OnePlus Ace 3 4 not turning on might simply be a victim of a drained battery due to lack of charging. Several factors could lead to this, including a damaged charging cable or adapter. Moreover, issues with the power source or a malfunctioning charging port can be the issue.

Reason 1. Damaged Charging Cable or Adapter

Solution: Replace the charging cable or adapter with a known working one. Try using a different USB-C cable and adapter to ensure it’s not a faulty connection.

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Reason 2. Faulty Power Source

Solution: Verify the power source by trying different outlets or USB ports. Ensure the power source is functional by testing it with another device.

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Reason 3. Charging Port Issues

Solution: Check the charging port thoroughly to identify any dirt, debris, or signs of damage. Gently clean the port using compressed air or a small brush. If there’s visible damage, consider professional repair services.

Scenario 2. Check for Damages

Sometimes, a OnePlus Ace 3 3 might not turn on due to physical damage incurred by the OnePlus Ace 3 device. Instances such as accidental drops, exposure to water or moisture, or even hardware malfunctions can be the reason. These can cause visible or invisible damage, leading to OnePlus Ace 3 4 won’t turn on.

Reason 1. Physical Impact or Dropping

Solution: If the OnePlus Ace 3 3 has experienced a significant impact or drop, inspect the exterior for any visible damage. A cracked screen or internal hardware issue might prevent the OnePlus Ace 3 device from turning on. Consider professional repair services if necessary.

Reason 2. Water or Moisture Exposure

Solution: If the OnePlus Ace 3 3 has been exposed to water or moisture, immediately turn it off. Moreover, do not attempt to power it on. Place the OnePlus Ace 3 device in a bowl of uncooked rice or silica gel packets to help absorb moisture. Alternatively, use a vacuum or hairdryer in a cool setting to draw out moisture. It’s crucial to let the OnePlus Ace 3 device dry completely before attempting to power it on.

Reason 3. Hardware Malfunction

Solution: Check for any hardware malfunction symptoms such as overheating , unusual sounds, or a burnt smell. If any such signs are evident, refrain from attempting to turn on the OnePlus Ace 3 device. You should seek professional assistance from authorized service centers.

Scenario 3. Buggy Android Smartphone

An Android smartphone, including the OnePlus Ace 3 3 XL, can encounter situations where the OS becomes extremely buggy. It leads to various issues, such as the OnePlus Ace 3 3 XL won’t turn on or getting stuck in a boot loop . Software glitches, corrupted system files, or incompatible apps can contribute to such problems.

Reason 1. Device Stuck in the Boot Loop

Solution: Try initiating a force restart to help fix this issue. You can do that by pressing and holding the “Power” and “Volume Up” keys at the same time for 10 seconds.

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Reason 2. Software Glitches or System Crash

Solution: If encountering issues with the OnePlus Ace 3 device not powering on because of software glitches or a system crash, try initiating Safe Mode by simultaneously pressing and holding the ‘Power’ button along with a Volume key. This action will cause the Power menu to be displayed. Here, tap and hold the “Power off” for a while and tap “OK” once the Safe Mode prompt appears.

Scenario 4. System Glitches? Try Wondershare Dr.Fone as a Prioritized Solution

If you have attempted the solutions mentioned above without success, it is essential to explore a more robust option. This is important if the issue seems to be a major software problem that cannot be resolved using basic troubleshooting methods. In such cases, Wondershare Dr.Fone – System Repair emerges as a viable solution. Besides, It is a perfect fit to address the “OnePlus Ace 3 4 Not Turning On“ issue effectively.

Dr.Fone is designed to tackle various repairing problems that occur in Android devices. With its comprehensive setup, it can effectively address errors related to the OnePlus Ace 3. These measures are aligned to meet the specific requirements of your device. This is helpful in minimizing the time needed for troubleshooting.

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This tool is compatible with all the mainstream OnePlus Ace 3 models, including the latest ones.

Steps Required To Resolve System Glitches via Wondershare Dr.Fone – System Repair

Now, we’ll provide you with a guide to resolve the Not Turning On issue of your OnePlus Ace 3. Go through the steps mentioned below to use Dr.Fone for the repair process.

Step 1: Open Dr.Fone and Access System Repair Tool

Starting with, you will have to activate Dr.Fone on your computer and head to the “Toolbar” panel on the left of the window. From there, navigate to the “System Repair” tool and continue with the “Android” device to proceed with the repair process.

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Step 2: Start Android System Repair

In the next step, choose the “Start” button that appears, by which your device will be recognized. You have to put in the “Name, Model, Country, and Carrier” details of the OnePlus Ace 3 device and hit the “Next” option. Then, you need to put your OnePlus Ace 3 on Download Mode following the on-screen instructions.

Step 3: Utilize the Firmware

Afterward, the firmware will start to download automatically once the OnePlus Ace 3 device enters a Download Mode. You need to select the “Fix Now” button and continue typing in a “000000” code. Then, proceed with the “Confirm” option to install the firmware on your device.

Step 4: End the System Repair of Android

Lastly, the repair process will get started and can be viewed in a progress bar. Once it ends, hit the “Done” button to conclude the activity, and check your device to see if it starts properly.

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Scenario 5. Need for a Power Cycle

At times, an Android device, including the OnePlus Ace 3 3/4, might benefit from a power cycle procedure. This process involves completely refreshing the OnePlus Ace 3 device’s system. It potentially my OnePlus Ace 3 3 won’t turn on issues, temporary bugs, or system hang-ups. These issues prevent the OnePlus Ace 3 device from turning on or functioning properly.

Reason 1. System Freeze or Unresponsive Device

Solution: If the OnePlus Ace 3 3/4 is unresponsive or frozen, perform a forced restart by holding down the “Power” and “Volume Up” for about 10 seconds. This action should force the OnePlus Ace 3 device to shut down and reboot, potentially resolving the issue.

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Reason 2. Battery Optimization and Refreshment

Solution: Sometimes, a power cycle helps optimize the OnePlus Ace 3 device’s battery performance and refreshes the system. Allow the OnePlus Ace 3 3/4 to completely power down, charge it for at least 30 minutes, then attempt to turn it on.

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Reason 3. Software Hang-Up or Temporary Glitch

Solution. To shut down your OnePlus Ace 3 3/4, press and hold the power button, then choose ‘Power Off’ from the menu that appears. After the OnePlus Ace 3 device powers down, wait for about 30 seconds to 1 minute to ensure it has fully shut down before moving forward. Subsequently, press and hold the power button until the Google logo displays to restart your device.

Scenario 6. Software Damaged? Restore Immediately

When an Android device experiences severe software damage, it can lead to major issues like the OnePlus Ace 3 3 won’t turn on. This can hinder the functionality of the OnePlus Ace 3 device. It also includes the inability to turn on or persistent system malfunctions. In such cases, performing a complete phone restore becomes a necessary solution:

Reason 1. Corrupted System Files or Firmware Issues

Solution. In cases of severe software damage or corruption of system files, performing a settings reset becomes imperative. It is to restore the OnePlus Ace 3 device to its default settings and resolve underlying issues.

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Reason 2. Factory Reset as a Solution

Performing a factory reset serves as the ultimate solution. This is true when facing critical software damage that leads to a non-responsive OnePlus Ace 3 3/4. This process erases all user data, apps, settings, and files stored on the OnePlus Ace 3 device, reverting it to its original factory state.

Steps To Perform a Factory Reset on OnePlus Ace 3 3/4

Step 1. Access the “Settings” application on your OnePlus Ace 3 3/4. Then, navigate through the menu until you locate the “System” category located further down the list. Within the “System” settings, tap the last option named “Reset Options.”

Step 2. On the following screen, press the “Erase All Data (Factory Reset)” option. Afterward, follow the on-screen instructions to complete the process.

Scenario 7. Phone Hangs on Installed App

There are scenarios where a phone, like the OnePlus Ace 3 3, hangs or gets stuck on a specific installed app. It happens during the startup process, and it can prevent the OnePlus Ace 3 device from turning on properly. This issue often arises due to a malfunctioning or poorly coded app. This app disrupts the OnePlus Ace 3 device’s startup routine, causing OnePlus Ace 3 4 won’t turn on.

Reason 1. Third-Party Apps Interference

Solution: Start by booting the OnePlus Ace 3 3 into Safe Mode. This mode disables third-party apps, allowing you to access the OnePlus Ace 3 device without interference from downloaded applications.

Reason 2. Problematic App

Solution: While in Safe Mode, observe if the OnePlus Ace 3 device boots up properly. If it successfully boots, it suggests that a third-party application is causing the problem. To pinpoint the problematic app, uninstall recently added apps individually and restart the OnePlus Ace 3 device after each removal. This process helps pinpoint the problematic app causing the hang during startup.

Reason 3. Stacked Up App Cache and Data

Solution: If the problematic app is identified, try clearing its cache and data. Go to Settings and then access “Apps.” Within “Apps,” find the Problematic App and tap “Storage & cache.” On the subsequent display, select “Clear cache “ and “Clear storage” to restore the application to its original settings. After restarting the OnePlus Ace 3 device, verify whether the problem persists.

Reason 4. Outdated Application

Solution: If the application is essential, ensure to seek updates within the Google Play Store. Updating the app to its latest version could potentially resolve any compatibility issues. Alternatively, if updates are not available or don’t resolve the problem, consider uninstalling and reinstalling the app.

Conclusion

In conclusion, this article has aimed to address the perplexing issue of a OnePlus Ace 3 3 won’t turn on. It offered a range of solutions depending on different underlying reasons. The guide included basic methods like checking for charging issues and examining hardware damage. Moreover, it included advanced techniques like software repair tools such as Wondershare Dr.Fone.

Users are encouraged to follow the step-by-step instructions outlined here. These solutions can serve as effective remedies for resolving the problem. For more in-depth and advanced solutions, considering Dr.Fone stands as a significant option. It offers a robust system repair feature for resolving intricate software-related issues.

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7 Solutions to Fix Error Code 963 on Google Play Of OnePlus Ace 3 | Dr.fone