7 Solutions to Fix Error Code 963 on Google Play Of Oppo K11 5G

People are increasingly complaining about Google Play Error Codes which pop-up during downloading, installing or updating an App via Google Play Store. Amongst these, the most recent and common one being Error Code 963.

Google Play Error 963 is a typical error which shows up not only when you try to download and install an App but also during App update.

Error 963 cannot be attributed to a particular App or its update. It is a Google Play Store error and is experienced by Android users across the world.

Error Code 963, just like any other Google Play Store errors, is not something difficult to deal with. It’s a minor glitch which can be fixed easily. There is no need to worry or panic if you see Error 963 on Google Play Store preventing your favorite App from downloading or updating.

Read on to find out more about the Google Play Error 963 and best ways to fix it.

Part 1: What is Error Code 963?

Error 963 is a common Google Play Store error which basically hinders Apps from downloading and updating. Many people get worried when Error Code 963 does not let them install new Apps or update existing ones. However, please understand that Google Play Error is not such a big deal as it may sound and can be overcome easily.

Error 963 pop-up message reads as follows: “cannot be downloaded due to an error (963)” as shown in the image below.

A similar message shows up even while you are trying to update an App, as shown in the screenshot below.

Error Code 963 is basically an outcome of data crash which mostly is seen in cheaper smartphones. There might another reason for Error 963 preventing Apps from downloading and updating, which is Google Play Store Cache being corrupted. People also speculate SD Card related issues as many-a-times external memory enhancer chips do not support large Apps and their updates. Also, Error 963 is very common with HTC M8 and HTC M9 smartphones.

All these reasons and more can handle with ease and you can continue to use Google play services smoothly. In the following segment, we will discuss various fixes to cure the problem to enable to you download, install and update Apps on your device normally.

Part 2: Easiest solution to fix Error Code 963 on Android

When it comes to the most convenient solution to fix error 963, Dr.Fone - System Repair (Android) cannot be missed. It is the most productive program that covers a wide range of Android issues. It ensures full safety while performing and one can fix the Android issues in a hassle-free way.

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This section will provide you the tutorial guide for how to fix error code 963.

Note: Before moving to solve the error 963, we would like to inform you that the process may result in wiping away your data. And therefore, we suggest you to make backup of your Oppo K11 5G prior to fixing this Google Play error 963.

Phase 1: Connecting and preparing the Oppo K11 5G device

Step 1 – To begin fixing error 963, run Dr.Fone after downloading and installing it on your PC. Now, pick out the ‘System Repair’ tab from the main screen. Thereupon, with the help of a USB cable, make connection between your Oppo K11 5G and PC

Step 2 – On the left panel, you’re supposed to choose ‘Android Repair’ and then click the ‘Start’ button.

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Step 3 – On the following screen, you need to choose the appropriate details for your device like the name, brand, model, country/region etc. Later, go for warning confirmation and hit ‘Next’.

Phase 2: Taking Android device in Download mode for repairing

Step 1 – It is essential to get your Oppo K11 5G or tablet entered in Download mode. For this, following are the steps to be taken:

If the Oppo K11 5G device contains Home button:

Turn the Oppo K11 5G device off and then keep holding the ‘Power’, ‘Volume Down’ and ‘Home’ buttons altogether for about 10 seconds. Next, release them all and push the ‘Volume Up’ key. This way, your device will enter the Download mode.

If the Oppo K11 5G device contains no Home button:

Switch off your phone/tablet and press the ‘Volume Down’, ‘Bixby’ and ‘Power’ buttons for 10 seconds. Leave the buttons and then press the ‘Volume Up’ button for entering download mode.

Step 2 – Press the ‘Next’ button and then the program will commence the firmware downloading.

Step 3 – Upon successful downloading and verification of the firmware, the process of Android device repairing will begin automatically.

Step 4 – Within a while, the Google play error 963 will be vanished.

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Part 3: 6 Common Solutions to fix Error Code 963

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Since there is no specific reason for Error Code 963 to occur, similarly there is no one solution to the problem. You may use any one of them below or try them all to never see Error Code 963 on your device.

1. Clear Play Store Cache and Play Store Data

Clearing Google Play Store Cache and Data basically means keeping Google Play Store clean and free from trouble-making data stored in respect of it. It is advisable to carry out this process regularly to prevent Errors like Error Code 963 from occurring.

Follow the steps given below to fix Error Code 963:

Visit “Settings” and select “Application Manager”.

Now select “All” to see all downloaded and built-in Apps on your device.

Select “Google Play Store” and from the options that appear, tap on “Clear Cache” and “Clear Data”.

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Once you are done clearing Google Play Store Cache and Data, try to download, install or update the App facing Google Play Error 963 again.

2. Uninstall updates for Play Store

Uninstalling Google Play Store updates is an easy and quick task. This method is known to have helped many as it brings back the Play Store to its original state, free from all updates.

Visit “Settings” and select “Application Manager”.

Now select “Google Play Store” from “All” Apps.

In this step, click on “Uninstall Updates” as shown below.

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3. Shift the App from SD Card to device’s memory

This method is strictly for certain Apps which cannot be updated because they are stored on an external memory card, i.e., SD Card. Such memory enhancing chips do not support large Apps and due to a shortage of space prevents them from updating. It advisable to move such Apps from the SD Card to the Oppo K11 5G device’s internal memory and then try to update it.

Visit “Settings” and select “Apps”.

From “All” Apps click on the App which is unable to update.

Now click on “Move to Phone” or “Move to internal storage” and try to download its update again from the Google Play Store.

Try updating the App now. If the Apps’s update does not download even now, DO NOT worry. There are three more ways to help you.

4. Unmount your external Memory Card

Error Code963 may also occur due to an external memory chip used in your device to enhance its storage capacity. This is very common and can be dealt with by unmounting the SD Card temporarily.

To unmount your SD Card:

Visit “Settings” and keep scrolling downwards.

Now select “Storage”.

From the options that appear, select “Unmount SD Card” as explained in the screenshot below.

Note: If the App or its update downloads successfully now, do not forget to mount the SD Card back.

5. Remove and Re-add your Google account

Deleting and re-adding your Google account in might sound a little tedious but it does not take much of your precious time. Moreover, this technique is very effective when it comes to fixing Error Code 963.

Carefully follow the steps given below to remove and then re-add your Google account:

Visit “Settings”, under “Accounts” select “Google”.

Select your account and from the “Menu” select “Remove account” as shown below.

Once your account is removed, follow the steps given hereunder to add it back again after a few minutes:

Go back to “Accounts” and select “Add Account”.

Select “Google” as shown above.

In this step feed in your account details and your Google account will be configured once again.

6. Special technique for HTC users

This technique is specially crafted fro HTC smartphone users who frequently face Google Play Error 963.

Follow the step-by-step instructions given below to uninstall all updates for your HTC One M8 Lock Screen App:

Visit “Settings” and find “HTC Lock Screen” under “Apps”.

Now click on “Force Stop”.

In this step, Click on “Uninstall Updates”.

This remedy is as simple as it sounds and has helped many HTC users to get rid of Error 963.

Google Play Errors are a very common phenomenon these days, especially Error Code 963 which usually occurs in the Google Play Store when we try to download, install or update an App. There is no need to worry if you see Error Code 963 pop-up on your screen as your device and its software are not to be blamed for Error 963 to suddenly surface. It is a random error and can be fixed easily by you. You do not need any technical assistance to deal with the issue. All you need to do is follow the steps introduced in this article to use Google Play Store and its services smoothly.

What To Do When Oppo K11 5G Has Black Screen of Death?

Have you ever got the error of freezing the Android device home screen? Or the notification light keeps blinking without anything shown on display? Then you are facing Android black screen of death.

This scenario is common with many Android mobile users, and they always hunt for solutions to get rid of this Android black screen problem. Here are some more situations that can assure you that you are facing Android black screen of death.

The light of the phone is blinking but the Oppo K11 5G device is not responding.
The phone is hanging and freezing very frequently.
The mobile is rebooting and crashing more often and the battery is draining a lot faster.
Phone restarts on its own.

If you face these situations, you might be facing the Android black screen of death issue. Follow this article, and we’ll discuss how to get rid of this annoying problem at ease.

Part 1: Why Android device gets black screen of death?

Similar to the “Blue Screen of Death “ (BSOD) on computers, the Android Black Screen of Death indicates a severe system crash or malfunction. When this issue occurs, the Oppo K11 5G device’s display remains blank, and you are unable to interact with the Oppo K11 5G device, access apps, or perform any actions. The cause of the Android black screen of death can vary, but some common factors include:

Install incompatible apps or apps with bugs and viruses.
Have bugs or errors in the Android operating system.
Keep the mobile charged for long after it’s fully charged.
Use a non-compatible charger.
Use an old battery.
Incorrectly install or incomplete system updates.
Excessive heat due to heavy usage or environmental factors.

If you face the situations mentioned above, this is clearly a case of the Android screen black. But don’t worry about that. You can follow the article below to get rid of this situation on your own.

Part 2: How to rescue data when Android gets black screen of death?

This annoying Android black screen of death is making it impossible to access your internal data. So, the possibility is that you might lose all the data. We have a solution for all of your data recovery problems from a damaged Android device.

The solution for recovery data is the Dr.Fone - Data Recovery (Android) toolkit by Wondershare. This tool is highly appreciated worldwide and very popular for its feature-rich user interface. This tool can perform a lot of functions that can successfully recover the data from a damaged device.

Use this revolutionary toolkit to get the data back from the black tablet screen of death. Connect the Oppo K11 5G device with the PC after installing this tool and follow the on-screen instruction, and all of your data will be transferred to your PC. Unfortunately, the tool is supported on selected Oppo K11 5G Android devices as of now.

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Part 3: 9 Solutions to fix the black screen of death of Android

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3.1 One click to fix the black screen of death

Facing an Android device with a black screen of death, I believe, is one of the gloomiest moments of one’s life, especially for those who know little about the technical part of Android. But here is the truth we have to admit: most cases of the black screen of death arise due to system glitches in Android.

What to do? Shall we find someone who is tech-savvy to seek help? Come on, this is the 21st century, and there are always one-click solutions to deal with technical issues for laymen like you and me.

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Here are the easy steps to get your Oppo K11 5G out of the black screen of death:

Download and install the Dr.Fone tool. After launching it, you can see the following screen pop up.
Select “System Repair” from the home page, and then click on the “Android “.
Click “Start” to commence the Android system repair. In the next screen, select and confirm your Android model details like name, model, country, etc. and go on.
Boot your Android into Download mode by following the on-screen demonstrations.
Then the tool will download the Android firmware and flash the new firmware to your Oppo K11 5G.

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![fixing android black screen of death](https://images.wondershare.com/drfone/guide/android-system-repair-8.png)

A moment later, your Oppo K11 5G will be repaired completely, and the black screen of death will be fixed.

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Video guide: How to fix the Android black screen of death step by step

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3.2 Force restart your Oppo K11 5G

Because it is the quickest and most painless solution, most people do this when their Android phone screen goes black too fast. The majority of phone issues can be resolved by performing a hard reboot. Here are the necessary measures if you haven’t tried this method before.

To reboot your Oppo K11 5G, you may need to press a specific key combination, depending on the model you have, but most Android devices can be force restarted by doing the following steps:

Step 1: Press and hold the power button for about 10-15 seconds. Keep holding it until the Oppo K11 5G device restarts.

Step 1: For Oppo K11 5G devices, press and hold down the Power and Volume Down buttons for about 7 seconds.

3.3 Check and clean your phone

This method might not be popular with Android users, but this can do wonders when dealing with an Android black screen of death issue. To do this, follow the steps provided below:

Step 1: Ensure your phone’s buttons and ports are not stuck before anything else.

Step 2: See if dirt prevents you from turning the Oppo K11 5G device on. Then, quickly press and release the button a few times.

Step 3: If the phone isn’t charging normally, ensure the charging port isn’t clogged with dust and debris by checking and cleaning it. You can gently blow out any debris in the charging port or use a wooden toothpick to pry it open.

Step 4: After you’re done with the cleaning, it’s best to charge the phone for at least 10 minutes. Just give it a quick charge and then try to restart it.

3.4 Remove the battery

If your phone’s battery is removable, you can try taking it out and trying again if restarting and cleaning it doesn’t fix the problem.

Step 1: To get started, take the phone apart by starting at the back.

Step 2: After 20 to 30 seconds, take out the battery and put it back in.

Note: When replacing the battery, ensure the metal contacts correctly connect to the phone.

This easy and straightforward method should help you fix your Android screen black issue, but if it doesn’t, continue reading, as this article got more techniques you can try.

3.5 Recharge the Oppo K11 5G device

If your Oppo K11 5G screen suddenly goes black, let the battery die completely. Then once the battery is completely dead, you should plug it in to charge and turn it on by pressing the Power button. Try to check if you still encounter the issue after doing so.

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3.6 Wipe cache partition to fix black screen of death

If your Oppo K11 5G turns on, but the screen remains black, clearing the cache partition should solve the problem. After all, keeping caches on your phone would cause it to run more slowly and cause other problems. Therefore, the issue can be resolved by clearing the cache partition. Check the following steps on how to do this below:

Step 1: Turn off your Oppo K11 5G.

Step 2: Boot the Oppo K11 5G device into Recovery Mode.

Note: The steps necessary to enter recovery mode will vary depending on your specific Android phone model. To ensure you’re doing the correct steps for your device, consult the user manual or look it up online. The following instructions work for Oppo K11 5G devices:

For older Oppo K11 5G devices with the home button: Press and hold the Volume Up button, the Power button, and the Home buttons simultaneously.
For newer Oppo K11 5G devices without the home button: Press and hold the Volume Up button and the Power button together.
If the Oppo K11 5G device logo appears, release your grip, and the phone will restart.

Step 3: Find the Wipe cache partition option using the volume controls after entering Recovery Mode.

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Step 4: Select Wipe cache partition by pressing the Power button.

Step 5: On the next screen, use the Volume Down button to highlight “Yes” and then press the Power button to confirm the cache wipe.

Step 6: The cache partition will be wiped, and you will see the “Cache wipe complete” message on the screen.

Step 7: Use the Volume Down button to navigate to the “Reboot system now” option and press the Power button to reboot your Oppo K11 5G device.

After rebooting, you can see that you have successfully got rid of the annoying Android black screen of death. For most of the cases, this method solves the problem. If not, you have to move to the next method.

3.7 Uninstall incompatible apps

Android screen black can be a result of installing a bug or incompatible apps. If you have recently installed an app that crashes frequently, that may be the reason for the issue. Uninstalling the app from the Oppo K11 5G device may solve the problem with ease. For doing this, you need to boot your device in Safe mode. Follow the below steps.

Step 1: Power down your device by pressing and holding the Power button until a menu appears.

Step 2: Navigate to Safe Mode by pressing and holding the Power Off button.

Step 3: Tap the “Safe mode” icon to enter Safe mode. You should now see Safe Mode at the Oppo K11 5G device’s bottom.

Step 4: After selecting Settings, head to the Apps section.

Step 5: Select the app by clicking on it; the App Info window should appear. To uninstall the app, tap the Uninstall option from the menu below the screen.

Step 6: Now restart the Oppo K11 5G device by pressing the power button and let it boot up in normal mode.

If the app is the reason for Android black screen of death, then after uninstalling, you can get rid of this issue. If not, now you have to factory reset your device to solve the problem.

3.8 Reboot to safe mode

Even after multiple attempts to launch them, certain applications act suspiciously and cause the Oppo K11 5G device to crash. When an Android phone suddenly goes black, you can often isolate the problem to a specific app by booting into Safe mode.

Step 1: Begin by restarting your phone. To do that, press the Power button until a menu appears.

Step 2: Press the Power Off button to enter Safe mode.

Step 3: Activate Safe mode by clicking the “Safe Mode” icon.

Step 4: To return to Normal mode, turn off your device and then turn it back on.

3.9 Factory reset to fix Android black screen of death

The factory reset is the option that enables the factory state of your device by erasing all data, settings, bugs, and apps. Your device will be fresh like factory condition after this reset. Worth mentioning here, you’ll lose all the internal data and installed apps after this reset. So, to overcome the Android tablet black screen of death, you must perform this action as the last option. Follow the below steps carefully.

Step 1: Turn off the Oppo K11 5G device. Then press the Volume Up + Power button + home button (or press Volume Up + Power buttonS) altogether and let the mobile boot into recovery mode.

Step 2: After booting up in recovery mode, you can find the “Factory data reset” option. Navigate to that option with the volume up and down arrow and select it with the power button.

Step 3: In this step, you need to confirm your action by tapping on the “Yes” option. After this, your device will start erasing. This may take a while to complete the whole process.

Now, your device will reboot automatically and you can see the Android black screen of death problem is solved.

Part 4: How to avoid Android black screen of death?

These are the general methods to overcome the situation of Android screen black. But to avoid this situation, here are a few tips to follow –

Install apps from trusted suppliers only.
Use security or antivirus software on your device.
Take a backup at regular intervals.
Always keep Android OS updated.
Don’t keep your mobile charged for a long duration after a full charge.
If your battery gets old, replace it soon.
Keep your device’s storage well-maintained. Regularly delete unnecessary data.
Close unused apps running in the background to conserve system resources.
Prevent phone overheating by avoiding excessive usage, and not exposing it to direct sunlight for extended periods.

By following these steps, you should avoid the most unpleasant situations, such as the Android screen black. We all know that “Prevention is always better than cure”.

The Bottom Line

There could be a lot of reasons why an Android black screen issue occurs, but the important thing is knowing the correct ways how to fix it. And this article has covered nine proven methods to help you fix an Android phone screen black problem.

But among the methods discussed above, Dr.Fone – System Repair just stood out as this program does not only help you with a black screen of death problem, but it covers many other Android system issues too. It’s also a highly intuitive program that requires no skills to operate.

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App Won’t Open on Your Oppo K11 5G? Here Are All Fixes

It is not a very rare phenomenon where an App won’t open, crash abruptly or face trouble while launching on an Android device. Many Android phone users also add to the fact that whenever they try to launch an App, it keeps loading but does not run smoothly, as it should in normal circumstances.

In such a scenario it is obvious for Android Smartphone users to look for possible solutions for such a random error so that their App/Apps load and work normally.

Many people are also interested in knowing about the causes behind why an App won’t open or why multiple/all Apps won’t open. This article will answer your query about why won’t my App open on an Android phone by listing a few probable causes for the problem.

Here are all the fixes you need if an App won’t open on your Oppo K11 5G. Read on to find out all about why Apps won’t open on your Oppo K11 5G and solutions to overcome such a problem.

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Part 1: Possible reasons for Apps won’t open

If you are an Android phone user and face a problem while trying to open an App on your device, you will ask yourself “Why won’t my App open?”. To answer your question and explain to you why an App won’t open on your phone, here are some probable and simple reasons to make you understand the real problem.

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Another possible reason for Apps to crash or why an App won’t open is a possible data crash. This may occur due to an unstable internet connection or various other background software interruptions.

The causes for the problem to occur are many and no specific reason can be established as the only reason why Apps won’t open on your Oppo K11 5G. There are a lot of speculations about why such a problem occurs and persists, but it is more important to focus on how to fix if a particular App won’t open or if all Apps won’t open on Android.

Part 2: Quickest solution to fix apps won’t open on Android

You have already understood ‘why won’t your app open?’ at the start of this article. But, you are not happy with the traditional solutions to fix the app won’t open issue.

Well, in such a case Dr.Fone - System Repair (Android) can prove to be your savior. It resolves failed Android system update issues, crashing apps, and black screen of death. It can also get an unresponsive or bricked Android device or boot loop stuck device fixed with one click.

### [Dr.Fone - System Repair (Android)](https://tools.techidaily.com/wondershare/drfone/android-repair/)

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Here comes the detailed guide to fix apps won’t open problem using Dr.Fone - System Repair (Android)

Note: When you are up to fixing apps won’t open issues, make sure to back up your Oppo K11 5G beforehand. These processes might lead to data erasing and you don’t want to suffer data loss this way.

Phase 1: Preparation and connection of Android device

Step 1: Post-installation and launch of Dr.Fone on your computer, you got to press the ‘System Repair’ tab. Connect the Android device later.

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Step 2: Hit the ‘Android Repair’ located on the left panel followed by tapping the ‘Start’ button.

Step 3: Feed your Oppo K11 5G details under the Oppo K11 5G device information screen. Please check the warning and press the ‘Next’ button right after that.

Phase 2: Repairing your Oppo K11 5G under ‘Download’ mode

Step 1: You got to boot the Android device under Download mode, as it’s important. The steps for that are as follows –

Android devise with a ‘Home’ button – Press together ‘Volume Down’, ‘Home’, and ‘Power’ buttons together for 5 to 10 seconds after turning off the Oppo K11 5G device. Release them afterward and click the ‘Volume Up’ button to get into the ‘Download’ mode.

When there is no ‘Home’ button – Turn off the Oppo K11 5G device and then for 5 to 10 seconds, keep the ‘Volume Down’, ‘Bixby’, and ‘Power’ buttons pressed. Tap the ‘Volume Up’ button after releasing all the buttons to enter the ‘Download’ mode.

Step 2: Hitting the ‘Next’ button starts downloading the Android firmware.

Step 3: Once Dr.Fone - System Repair (Android) verifies the downloaded firmware, it begins fixing the app won’t open the issue asap.

Part 3: 3 Common fixes if a particular App won’t open

In this segment, we will discuss the three best ways to help you fix the problem if only a particular App won’t open/launch/ run and takes an indefinite time to load.

1. Update the App

It is always advisable to keep your Android software as well as your Apps up-to-date and you must constantly check for any updates which may be available in the Google Play Store.

Follow the steps given below to update the app which won’t open on your phone:

• Visit Google Play Store on your Oppo K11 5G.

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• Now select “My Apps & Games” from the main menu.

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• In this step, you may click on “Update All” to update all Apps for which an update is available or manually select the Apps which you wish to Update.

Once the App is updated, close all Apps and tabs running in the background. Now try to launch the app once again. If it opens, your problem is solved. If not, DO NOT worry as there are more ways to help you.

2. Force Stop the App

Closing the App completely which won’t open on your phone is a good idea. To make sure that no operations are running in the background related to the App, you must “Force Stop” it. Doing this is extremely simple and all you need to do is follow the steps given herein under:

• Visit “Settings” on your phone.

• Click on “Apps” to see a list of all the Apps on your Oppo K11 5G.

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• Select the App which won’t open.

• Now click on “Force Stop” as shown below.

3. Clear App Cache and Data

This method resolves the issue to a great extent by wiping off unnecessary App content from your device.

Carefully follow the step-by-step instructions given below to clear all App cache and data:

• Visit “Settings” and select “Apps”.

• From the list of Apps that appears, select the App that won’t open.

• Now tap on “Clear Cache” and “Clear data” directly or under “Storage”.

Part 4: 3 Common fix if all Apps won’t open on Android

In this segment, we will discuss solutions to the problem if all your Apps won’t open. They are simple and easy to follow and solve the error in no time.

1. Android updates

Firstly, it is very important to keep your Android software updated at all times as an old Android version might not support new Apps or updated Apps.

To update your software:

• Visit “Settings” and keep going downwards.

• Now select “About Phone”.

• From the options available on the screen, tap on “System Updates”

• In this step, if you are prompted for an update, follow the instruction given and do so.

Updating your Android software solves most of your problems. This method might sound weird but works wonders when it comes to App related issues.

2. Restart the phone

Restarting your Oppo K11 5G to fix an error might sound old school but it gives good results when your Apps won’t open. Restarting your phone is fairly simple. All you need to do is:

• Long press the power button.

• Now click on “Restart”.

Your phone will automatically restart and once it does, you can try to launch the App. You may also restart your Oppo K11 5G by pressing the power button for about 15-20 seconds.

3. Reset Factory Settings

This method is a little tedious and must be last on your list. Also, make sure you take a backup of all your data and contents stored on your Oppo K11 5G and this solution will completely wipe off your phone making as good as a new smartphone.

To Factory Reset your Oppo K11 5G, carefully follow the guidelines given below:

• Visit “Settings” to find the “Backup and reset” option as shown in the screenshot below.

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• Now click on “Factory Data Reset”>“Reset Device”>“Erase Everything”

Your phone will now reboot and will be required to set up from scratch.

“Why Won’t my App open” is a question asked by many Android phone users who fear that the problem occurs due to a virus attack or a system failure. However, this is not the case. The reason for the error to the surface is quite minor and can be fixed by you, sitting at home, without resorting to any kind of technical or external assistance. The solutions listed above are easy to understand and not very time-consuming.

So go ahead and try them out now!

HowTo

7 Solutions to Fix Error Code 963 on Google Play Of Oppo K11 5G | Dr.fone