7 Solutions to Fix Error Code 963 on Google Play Of Oppo K11x

People are increasingly complaining about Google Play Error Codes which pop-up during downloading, installing or updating an App via Google Play Store. Amongst these, the most recent and common one being Error Code 963.

Google Play Error 963 is a typical error which shows up not only when you try to download and install an App but also during App update.

Error 963 cannot be attributed to a particular App or its update. It is a Google Play Store error and is experienced by Android users across the world.

Error Code 963, just like any other Google Play Store errors, is not something difficult to deal with. It’s a minor glitch which can be fixed easily. There is no need to worry or panic if you see Error 963 on Google Play Store preventing your favorite App from downloading or updating.

Read on to find out more about the Google Play Error 963 and best ways to fix it.

Part 1: What is Error Code 963?

Error 963 is a common Google Play Store error which basically hinders Apps from downloading and updating. Many people get worried when Error Code 963 does not let them install new Apps or update existing ones. However, please understand that Google Play Error is not such a big deal as it may sound and can be overcome easily.

Error 963 pop-up message reads as follows: “cannot be downloaded due to an error (963)” as shown in the image below.

A similar message shows up even while you are trying to update an App, as shown in the screenshot below.

Error Code 963 is basically an outcome of data crash which mostly is seen in cheaper smartphones. There might another reason for Error 963 preventing Apps from downloading and updating, which is Google Play Store Cache being corrupted. People also speculate SD Card related issues as many-a-times external memory enhancer chips do not support large Apps and their updates. Also, Error 963 is very common with HTC M8 and HTC M9 smartphones.

All these reasons and more can handle with ease and you can continue to use Google play services smoothly. In the following segment, we will discuss various fixes to cure the problem to enable to you download, install and update Apps on your device normally.

Part 2: Easiest solution to fix Error Code 963 on Android

When it comes to the most convenient solution to fix error 963, Dr.Fone - System Repair (Android) cannot be missed. It is the most productive program that covers a wide range of Android issues. It ensures full safety while performing and one can fix the Android issues in a hassle-free way.

Dr.Fone - System Repair (Android)

One click to fix Google Play error 963

• The tool is recommended for its higher success rate.
• Not just Google Play error 963, it can fix a large number of system issues including app crashing, black/white screen etc.
• It’s considered as the first tool that offers one-click operation for Android repairing.
• There’s no technical expertise needed to use this tool.

4,997,014 people have downloaded it

This section will provide you the tutorial guide for how to fix error code 963.

Note: Before moving to solve the error 963, we would like to inform you that the process may result in wiping away your data. And therefore, we suggest you to make backup of your Oppo K11x prior to fixing this Google Play error 963.

Phase 1: Connecting and preparing the Oppo K11x device

Step 1 – To begin fixing error 963, run Dr.Fone after downloading and installing it on your PC. Now, pick out the ‘System Repair’ tab from the main screen. Thereupon, with the help of a USB cable, make connection between your Oppo K11x and PC

WonderFox DVD Ripper Pro

Step 2 – On the left panel, you’re supposed to choose ‘Android Repair’ and then click the ‘Start’ button.

Step 3 – On the following screen, you need to choose the appropriate details for your device like the name, brand, model, country/region etc. Later, go for warning confirmation and hit ‘Next’.

Phase 2: Taking Android device in Download mode for repairing

Step 1 – It is essential to get your Oppo K11x or tablet entered in Download mode. For this, following are the steps to be taken:

If the Oppo K11x device contains Home button:

• Turn the Oppo K11x device off and then keep holding the ‘Power’, ‘Volume Down’ and ‘Home’ buttons altogether for about 10 seconds. Next, release them all and push the ‘Volume Up’ key. This way, your device will enter the Download mode.

If the Oppo K11x device contains no Home button:

• Switch off your phone/tablet and press the ‘Volume Down’, ‘Bixby’ and ‘Power’ buttons for 10 seconds. Leave the buttons and then press the ‘Volume Up’ button for entering download mode.

Step 2 – Press the ‘Next’ button and then the program will commence the firmware downloading.

Click here


Step 3 – Upon successful downloading and verification of the firmware, the process of Android device repairing will begin automatically.

Step 4 – Within a while, the Google play error 963 will be vanished.

Part 3: 6 Common Solutions to fix Error Code 963

Since there is no specific reason for Error Code 963 to occur, similarly there is no one solution to the problem. You may use any one of them below or try them all to never see Error Code 963 on your device.

1. Clear Play Store Cache and Play Store Data

Clearing Google Play Store Cache and Data basically means keeping Google Play Store clean and free from trouble-making data stored in respect of it. It is advisable to carry out this process regularly to prevent Errors like Error Code 963 from occurring.

Follow the steps given below to fix  Error Code 963:

Visit “Settings” and select “Application Manager”.

Now select “All” to see all downloaded and built-in Apps on your device.

Select “Google Play Store” and from the options that appear, tap on “Clear Cache” and “Clear Data”.

Once you are done clearing Google Play Store Cache and Data, try to download, install or update the App facing Google Play Error 963 again.

2. Uninstall updates for Play Store

Uninstalling Google Play Store updates is an easy and quick task. This method is known to have helped many as it brings back the Play Store to its original state, free from all updates.

Visit “Settings” and select “Application Manager”.

Now select “Google Play Store” from “All” Apps.

In this step, click on “Uninstall Updates” as shown below.

3. Shift the App from SD Card to device’s memory

This method is strictly for certain Apps which cannot be updated because they are stored on an external memory card, i.e., SD Card. Such memory enhancing chips do not support large Apps and due to a shortage of space prevents them from updating. It advisable to move such Apps from the SD Card to the Oppo K11x device’s internal memory and then try to update it.

Visit “Settings” and select “Apps”.

From “All” Apps click on the App which is unable to update.

Now click on “Move to Phone” or “Move to internal storage” and try to download its update again from the Google Play Store.

Try updating the App now. If the Apps’s update does not download even now, DO NOT worry. There are three more ways to help you.

4. Unmount your external Memory Card

Error Code963 may also occur due to an external memory chip used in your device to enhance its storage capacity. This is very common and can be dealt with by unmounting the SD Card temporarily.

To unmount your SD Card:

Visit “Settings” and keep scrolling downwards.

Now select “Storage”.

From the options that appear, select “Unmount SD Card” as explained in the screenshot below.

Note: If the App or its update downloads successfully now, do not forget to mount the SD Card back.

5. Remove and Re-add your Google account

Deleting and re-adding your Google account in might sound a little tedious but it does not take much of your precious time. Moreover, this technique is very effective when it comes to fixing Error  Code 963.

Carefully follow the steps given below to remove and then re-add your Google account:

Visit “Settings”, under “Accounts” select “Google”.

Select your account and from the “Menu” select “Remove account” as shown below.

Click here


Once your account is removed, follow the steps given hereunder to add it back again after a few minutes:

Go back to “Accounts” and select “Add Account”.

Select “Google” as shown above.

In this step feed in your account details and your Google account will be configured once again.

6. Special technique for HTC users

This technique is specially crafted fro HTC smartphone users who frequently face Google Play Error 963.

Follow the step-by-step instructions given below to uninstall all updates for your HTC One M8 Lock Screen App:

Visit “Settings” and find “HTC Lock Screen” under “Apps”.

Now click on “Force Stop”.

In this step, Click on “Uninstall Updates”.

This remedy is as simple as it sounds and has helped many HTC users to get rid of Error 963.

Google Play Errors are a very common phenomenon these days, especially Error Code 963 which usually occurs in the Google Play Store when we try to download, install or update an App. There is no need to worry if you see Error Code 963 pop-up on your screen as your device and its software are not to be blamed for Error 963 to suddenly surface. It is a random error and can be fixed easily by you. You do not need any technical assistance to deal with the issue. All you need to do is follow the steps introduced in this article to use Google Play Store and its services smoothly.

Kanto Player Professional

How to Fix It: Oppo K11x Won’t Turn On

Did your Oppo K11x decide to go on vacation and refuses to turn on? If your Oppo K11x won’t turn on for no apparent reason, finding why it failed to power on and the solution for it is not a fun process.

Here, we hope we are able to give you a checklist of reasons behind this issue and the possible steps you can take to rectify it.

Part 1: Common Reasons That Your Oppo K11x Won’t Turn On

If you cannot find any reason why your Oppo K11x will not switch on, here are some possible reasons:

1. Your Android phone is simply frozen in power-off or sleep mode. In which case, it fails to switch itself on or wake itself up when you initiate it.
2. Your phone’s battery may be out of charge.
3. The operating system or installed software is corrupted. The tell-tale sign if this is that if you manage to switch on your Oppo K11x, it freezes or crash soon after.
4. Your device is clogged up with dust and lint causing the hardware to not work properly.
5. Your power button is broken , which caused it to not be able to trigger the necessary action needed to power up the Android phone. Check to also see if your connectors have no carbon build-up which will cause your phone to not be charged properly.

Glary Utilities PRO - Premium all-in-one utility to clean, speed up, maintain and protect your PC

Part 2: Rescue Data on Android Phone That Will Not Turn On

If you need some help rescuing data from an Android phone that will not turn on, the Dr.Fone - Data Recovery (Android) will be your best friend in your data recovery attempt. With the help of this data recovery solution, you will be able to intuitively recover lost, deleted or corrupted data on any Android devices. Its flexibility and efficiency in rescuing data make it one of the best software out there.

Note: For now, the tool can rescue data from broken Android only if your phone is earlier than Android 8.0, or rooted.

Dr.Fone - Data Recovery (Android)

World’s 1st data retrieval software for broken Android devices.

• It can also be used to recover data from broken devices or devices that are damaged in any other way such as those stuck in a reboot loop.
• Highest retrieval rate in the industry.
• Recover photos, videos, contacts, messages, call logs, and more.
• Compatible with Oppo K11x devices.

3981454 people have downloaded it

If your Oppo K11x won’t turn on, here is how you can use the software to recover data:

Step 1: Launch Wondershare Dr.Fone

On your desktop computer or laptop, open Wondershare Dr.Fone. Click on Data Recovery on the left column. Connect your Oppo K11x to the computer using a USB cable.

Step 2: Decide which file types to recover

On the next window, you will need to check the boxes corresponding to the type of files you can recover from a list. You can get back Contacts, Messages, Call History, WhatsApp messages & attachments, Photos, Audio and more.

Step 3: Select the problem with your phone

Opt for “Touch screen not responsive or cannot access the phone” or “Black/broken screen”. Click Next to continue.

Look up for your device – pick the Oppo K11x device Name and Device Model. Advance by clicking on the Next button.

Step 4: Go into your Oppo K11x’s Download Mode.

The data recovery tool will guide you on how you can go into your Oppo K11x’s Download Mode. You should be getting a step-by-step guide on your computer.

Step 5: Scan the Android Phone.

Using the provided USB cable, attach your Oppo K11x to your computer – the data recovery tool should be able to discover your device automatically and scan it for recoverable data.

Step 6: Review and Retrieve the Data from Broken Android Phone.

Wait for the program to finish scanning the phone – once completed, you will be able to get a list of recoverable files. You can have a preview of the file by highlighting them. Tick the box next to the file name and click on Recover to start retrieving the files and save them in the destination of your choosing.

Part 3: Android Phone Won’t Turn On: One Click Fix

After repeated attempts, when your Android mobile/tablet stops buzzing, what options do you have to revive it?

Well, we would recommend picking Dr.Fone - System Repair (Android) to fix an Android phone will not switch problem. This one-click Android system repair tool resolves every Android system issue without any fuss including Android Phone won’t turn on issue.

Dr.Fone - System Repair (Android)

The real fix to issues like “Android phone will not switch on”

• This tool is aptly effective for all the latest Oppo K11x devices.
• With a high success rate for fixing Android devices, Dr.Fone - System Repair (Android) ranks at the top.
• This is a single click application to fix all Android system issues effortlessly.
• It is the first tool to repair all Android system issues in the industry.
• It is intuitive and requires no tech expertise to work with.

3981454 people have downloaded it

Prior to fixing the Android phone will not switch and getting things back in action. You need to make sure that you have backed up the Android device . It is recommended that rescuing data from an Android phone by backing up is better than recovering it post the process.

Phase 1: Get the Oppo K11x device ready and connect it

Step 1: Run Dr.Fone on your computer once the installation is complete and tap the ‘Repair’ option form the interface. Now, connect your Android mobile with the computer.

Step 2: You will find a range of options, tap on the ‘Android Repair’ one. Hit the ‘Start’ button so that you can proceed to fix Android Phone won’t turn on hassle.

Step 3: Now, over the Oppo K11x device information window, ensure to feed your exact device details. Press the ‘Next’ button then on.

Phase 2: Enter ‘Download’ mode for fixing your Oppo K11x

Step 1: You need to put your Oppo K11x in Download mode for resolving the Android phone will not switch on.

• For the Oppo K11x device having ‘Home’ button, you got to switch it off and press ‘Volume Down’, ‘Home’, and ‘Power’ keys for 5-10 seconds at once. Let them go and click on the ‘Volume Up’ button to put your phone in ‘Download’ mode.

Forex Robotron Basic Package

• For ‘Home’ button-less device, turn the phone/tablet down first. For 5 – 10 seconds, hold down the ‘Volume Down’, ‘Bixby’, and ‘Power’ buttons. Tap on the ‘Volume Up’ button to get into the ‘Download’ mode, after releasing the 3 buttons.

Step 2: Hitting the ‘Next’ key will allow you to download firmware and proceed with the next step.

Step 3: Dr.Fone - System Repair (Android) would verify your firmware download and then take a while to rectify and resolve Android Phone won’t turn on issue.

Part 4: Android Phone Won’t Turn On: Common Fix

To try fixing an Android Phone that won’t turn on, follow these steps:

1. For any Android devices, remove the battery (considering the battery of your Oppo K11x can be removed) and leave it out for at least 30 minutes. Put back the battery in and try to turn it on.
2. Press and hold down the Power and Volume Down buttons at the same time for 15-30 minutes to reboot the Oppo K11x device.
3. Should the first two steps do not work, charge your Oppo K11x to get it out of the start-up loop. You can also opt to use a different battery, just in case your current battery is the source of the problem.
4. If there are any connected hardware e.g. SD card, remove them from the Oppo K11x device.
5. Start your Oppo K11x in Safe Mode by pressing and holding down the Menu or Volume Down button on your device.
6. Should the first five steps do not work for you, perform a hard reset. Do take note that each device will have a different way to do so and that data that is stored locally on the phone will be deleted.
7. Send your Oppo K11x to the repair shop should none of these steps work.

Part 5: Useful Tips to Protect Your Oppo K11x

There are several reasons as to why your Oppo K11x won’t turn on. The problem could be a hardware or software issue which could be prevented. Here are some useful tips to protect your Oppo K11x.

I. Hardware

• Remember that the components that make your Oppo K11x is sensitive. To protect these components from being damaged, use a good guard casing.
• Take apart your Oppo K11x and clean it routinely to avoid dust and lint from clogging the phone and overheating it.

II. Software

• It is recommended to download apps from Google Play Store. This way, you can be sure that your app comes from a trusted source.
• Read the app’s permission to see which part of the operating system and your personal information that you are giving access to.
• Install reliable anti-virus and anti-malware software to safeguard your Oppo K11x from malicious attacks.
• Make sure you update your operating system, software and apps to make sure you have the latest version – the developer may have fixed the bugs that have caused problems on Android phones.

It is important to note that your phone contains some important data. Therefore, when your Oppo K11x won’t turn on do not just give up - there are plenty of tools at your disposal to recover back your files and phone.

Play Store Stuck on Downloading Of Oppo K11x? 7 Ways to Resolve

Part 1: Symptoms when “Play Store Stuck on Downloading”

Just as any problem gives some indication of anything wrong is going to befall. Similarly, a user does feel some unexpected turns of events resulting in Play Store to stick at downloading. If one happens to see that the progress bar has suddenly frozen to a certain scope and taking ages to march any further, it is treated as the first signs for Play store not working properly. Another, such scenario is where your apps are not able to download easily. Rather, the Play store reflects a message downloads are yet in the pending queue. If one happens to witness such problems, these can be in fact be giving you the warning signal of the Play store problem

Part 2: Causes of why “Play Store Stuck on Downloading”

With technology, uncertainties are bound to happen. It becomes quite tricky to analyze the real problem and craft a solution. As, there can be several causes that might be disturbing the smooth functionality of Play store. Here are some collated issues that we’ve gathered that are indicative of the cause.

1. The time is not rightly setup: Sometimes, the unexpected root cause of play store failing to work is due to the date and time not set up rightly. If the system time is not according to the standard timing, then the application can misbehave.
2. Fluctuations in internet connection: If internet speed is running too low or has weaker connection, Play Store download stuck at 99 problem may arise out. Always, use a good speed of internet.
3. Get rid of Cache: Extras of cache can pose to be problematic in the working of applications. Users must timely clean their devices so as to brush away any kind of cache memory.
4. Outdated version of Play store app: Users generally do not feel the urge for updating the play store app. It is important to use only the updated version so as the functioning of Google Play app is not affected.

Part 3: 7 fixes for Play Store stuck on downloading

3.1 Check SD card and phone storage space

All the applications, data of one’s device is generally loads directly in phone’s storage or the SD card (if plugged). Hence, it is crucial to check whether your phone storage or SD is not fully occupied. As it can indirectly be the reason why the issue of “**Play Store download stuck at 99%**” might occur. Ensure to get rid of any application that you are no longer using. Or, consider deleting any picture, videos or documents that aren’t required by you.

3.2 Check Wi-Fi or cellular data connection

Sometimes, it’s not your phone that is going all faulty, the root cause might be the internet connection. If the internet is running low or does not seem to be stable, then the play store download problem may occur. Users must ensure that the Oppo K11x device they are working should have a stable network connection so as to combat the problem. Then, they can try downloading the application and check if the problem is prevalent or not.

3.3 One click to fix corrupted Play Store components

The world of internet and its intricacies are beyond a novice’s realm. Chances of malfunctioning of Google Play Store may be due to the components relating to Play Store may have gone corrupted. To resolve such issue, the need of a good software that is courageous enough to tackle all kinds of issues is need. For that, the only perfect solution is Dr.Fone - System Repair (Android), an impeccable software useful in providing speedy recovery of your phone. With it you can ward away the issues like boot problem, black screen of death, phone stuck etc.

Dr.Fone - System Repair (Android)

Android repair tool to fix Play Store stuck on downloading

• Can easily deal with all kinds of problems disrupting the activities of Android phone including app crashes, system crash, black screen of death, Play Store stuck on downloading。
• 1-click technology helpful in repairing rare kinds of issues like phone stuck in boot loop, recovery mode, Oppo K11x logo or Android devices getting bricked.
• Supports compatibility with several kinds of Android phones, including the all Oppo K11x models even the Oppo K11x S9.
• The easy to use interface is crafted with underlying features and functionalities in a right manner.
• Provides 24 hours customer assistance to users for resolving queries or problems.

3,224,929 people have downloaded it

Step by Step Tutorial

Here is the complete guide which will help users in understanding how Dr.Fone - System Repair (Android) can vanish Play store download problem completely.

Step 1: Launch Dr.Fone - System Repair (Android) and connect device

First of all, load the program on PC. In the interim, draw connection of device with phone using a genuine cable. Over the interface, tap on “System Repair” mode.

Step 2: Select Android Repair mode

Over the following screen, select “Android Repair” placed at the left panel to resolve play store stuck issue and press “Start” button too!

Step 3: Fill in the information

It is important to add in all the necessary information for successful execution of program. Make sure to give details of “Brand”, “Name”, “Country”, “Model” and all other fields.

Step 4: Ensure to Download Firmware

Now, follow the on the on-screen prompts to boot Android phone into the download mode. Once done, you’re ready to download the suitable firmware package by hitting the “Next”.

Fret not, the program will automatically detect the most suitable firmware for your device.

Step 5: Repair Android phone

After the package downloads, program will repair all kinds of problems surfacing over your phone automatically. This way, the Play store stuck on downloading will get resolved fully.

3.4 Clear data and cache of Play Store and download again

Did you know the piling up of cache memory can certainly pull off a great deal for Play Store getting stuck? Cache data may generally stash the data so that you can access it even in future course. But, this do east up a good chunk of space and result in the misbehavior of Play Store app. You can opt to brush away Play store stuck on downloading by using the following steps.

1. Get your Oppo K11x and visit “Settings”.
2. Then, surf for “Application manager” option and launch “Google Play store” option.
3. From there, click on “Cached Data” and select the “Clear Cache” option.
4. Optionally, make use of “Force Stop” feature to halt the functioning of the app.
5. At last, reboot/restart your smartphone.

3.5 Update Play Store to the latest version

When was the last time you cared to update your Play store app? Generally, users overlook the need of updating the application. As, they think that it may not be of any greater importance. But, in reality working in an outdated version can directly impact Play Store and cause download problem. Follow the below steps to update Play Store to latest version.

1. From phone, just launch Google Play Store app from app drawer.
2. Press the 3 horizontal lines icon over the top and locate “Settings” from the left menu.
3. In Settings, browse for “Play Store Version” located under “About” section.
4. Tap on it, if it shows that Play Store app is not updated then proceed with the on-screen prompts to update it to the latest version.

3.6 Try another Google account

If you’re unable to see a streak of hope and wondering why my Play Store is still showing download pending. Well, some unexpected issue might be there with your Google account. As, there are times where your existing Google account can be the hurdle. Therefore, trying your hand in some other Google account might assist to work things out.

3.7 Avoid downloading large apps

Last but certainly not the least, users must avoid downloading large applications. Especially those games that eats a whopping number of 300+MB of your space. You must always watch out on size of the application is and only then craft the decision to load it on your device. This may help out in keeping the Play store stuck on downloading problem at bay.