7 Solutions to Fix Error Code 963 on Google Play Of Realme 11 Pro+ | Dr.fone
7 Solutions to Fix Error Code 963 on Google Play Of Realme 11 Pro+
People are increasingly complaining about Google Play Error Codes which pop-up during downloading, installing or updating an App via Google Play Store. Amongst these, the most recent and common one being Error Code 963.
Google Play Error 963 is a typical error which shows up not only when you try to download and install an App but also during App update.
Error 963 cannot be attributed to a particular App or its update. It is a Google Play Store error and is experienced by Android users across the world.
Error Code 963, just like any other Google Play Store errors, is not something difficult to deal with. It’s a minor glitch which can be fixed easily. There is no need to worry or panic if you see Error 963 on Google Play Store preventing your favorite App from downloading or updating.
Read on to find out more about the Google Play Error 963 and best ways to fix it.
Part 1: What is Error Code 963?
Error 963 is a common Google Play Store error which basically hinders Apps from downloading and updating. Many people get worried when Error Code 963 does not let them install new Apps or update existing ones. However, please understand that Google Play Error is not such a big deal as it may sound and can be overcome easily.
Error 963 pop-up message reads as follows: “cannot be downloaded due to an error (963)” as shown in the image below.
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A similar message shows up even while you are trying to update an App, as shown in the screenshot below.
Error Code 963 is basically an outcome of data crash which mostly is seen in cheaper smartphones. There might another reason for Error 963 preventing Apps from downloading and updating, which is Google Play Store Cache being corrupted. People also speculate SD Card related issues as many-a-times external memory enhancer chips do not support large Apps and their updates. Also, Error 963 is very common with HTC M8 and HTC M9 smartphones.
All these reasons and more can handle with ease and you can continue to use Google play services smoothly. In the following segment, we will discuss various fixes to cure the problem to enable to you download, install and update Apps on your device normally.
Part 2: Easiest solution to fix Error Code 963 on Android
When it comes to the most convenient solution to fix error 963, Dr.Fone - System Repair (Android) cannot be missed. It is the most productive program that covers a wide range of Android issues. It ensures full safety while performing and one can fix the Android issues in a hassle-free way.
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This section will provide you the tutorial guide for how to fix error code 963.
Note: Before moving to solve the error 963, we would like to inform you that the process may result in wiping away your data. And therefore, we suggest you to make backup of your Realme 11 Pro+ prior to fixing this Google Play error 963.
Phase 1: Connecting and preparing the Realme 11 Pro+ device
Step 1 – To begin fixing error 963, run Dr.Fone after downloading and installing it on your PC. Now, pick out the ‘System Repair’ tab from the main screen. Thereupon, with the help of a USB cable, make connection between your Realme 11 Pro+ and PC
Step 2 – On the left panel, you’re supposed to choose ‘Android Repair’ and then click the ‘Start’ button.
Step 3 – On the following screen, you need to choose the appropriate details for your device like the name, brand, model, country/region etc. Later, go for warning confirmation and hit ‘Next’.
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Phase 2: Taking Android device in Download mode for repairing
Step 1 – It is essential to get your Realme 11 Pro+ or tablet entered in Download mode. For this, following are the steps to be taken:
If the Realme 11 Pro+ device contains Home button:
- Turn the Realme 11 Pro+ device off and then keep holding the ‘Power’, ‘Volume Down’ and ‘Home’ buttons altogether for about 10 seconds. Next, release them all and push the ‘Volume Up’ key. This way, your device will enter the Download mode.
If the Realme 11 Pro+ device contains no Home button:
- Switch off your phone/tablet and press the ‘Volume Down’, ‘Bixby’ and ‘Power’ buttons for 10 seconds. Leave the buttons and then press the ‘Volume Up’ button for entering download mode.
Step 2 – Press the ‘Next’ button and then the program will commence the firmware downloading.
Step 3 – Upon successful downloading and verification of the firmware, the process of Android device repairing will begin automatically.
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Step 4 – Within a while, the Google play error 963 will be vanished.
Part 3: 6 Common Solutions to fix Error Code 963
Since there is no specific reason for Error Code 963 to occur, similarly there is no one solution to the problem. You may use any one of them below or try them all to never see Error Code 963 on your device.
1. Clear Play Store Cache and Play Store Data
Clearing Google Play Store Cache and Data basically means keeping Google Play Store clean and free from trouble-making data stored in respect of it. It is advisable to carry out this process regularly to prevent Errors like Error Code 963 from occurring.
Follow the steps given below to fix Error Code 963:
Visit “Settings” and select “Application Manager”.
Now select “All” to see all downloaded and built-in Apps on your device.
Select “Google Play Store” and from the options that appear, tap on “Clear Cache” and “Clear Data”.
Once you are done clearing Google Play Store Cache and Data, try to download, install or update the App facing Google Play Error 963 again.
2. Uninstall updates for Play Store
Uninstalling Google Play Store updates is an easy and quick task. This method is known to have helped many as it brings back the Play Store to its original state, free from all updates.
Visit “Settings” and select “Application Manager”.
Now select “Google Play Store” from “All” Apps.
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In this step, click on “Uninstall Updates” as shown below.
3. Shift the App from SD Card to device’s memory
This method is strictly for certain Apps which cannot be updated because they are stored on an external memory card, i.e., SD Card. Such memory enhancing chips do not support large Apps and due to a shortage of space prevents them from updating. It advisable to move such Apps from the SD Card to the Realme 11 Pro+ device’s internal memory and then try to update it.
Visit “Settings” and select “Apps”.
From “All” Apps click on the App which is unable to update.
Now click on “Move to Phone” or “Move to internal storage” and try to download its update again from the Google Play Store.
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Try updating the App now. If the Apps’s update does not download even now, DO NOT worry. There are three more ways to help you.
4. Unmount your external Memory Card
Error Code963 may also occur due to an external memory chip used in your device to enhance its storage capacity. This is very common and can be dealt with by unmounting the SD Card temporarily.
To unmount your SD Card:
Visit “Settings” and keep scrolling downwards.
Now select “Storage”.
From the options that appear, select “Unmount SD Card” as explained in the screenshot below.
Note: If the App or its update downloads successfully now, do not forget to mount the SD Card back.
5. Remove and Re-add your Google account
Deleting and re-adding your Google account in might sound a little tedious but it does not take much of your precious time. Moreover, this technique is very effective when it comes to fixing Error Code 963.
Carefully follow the steps given below to remove and then re-add your Google account:
Visit “Settings”, under “Accounts” select “Google”.
Select your account and from the “Menu” select “Remove account” as shown below.
Once your account is removed, follow the steps given hereunder to add it back again after a few minutes:
Go back to “Accounts” and select “Add Account”.
Select “Google” as shown above.
In this step feed in your account details and your Google account will be configured once again.
6. Special technique for HTC users
This technique is specially crafted fro HTC smartphone users who frequently face Google Play Error 963.
Follow the step-by-step instructions given below to uninstall all updates for your HTC One M8 Lock Screen App:
Visit “Settings” and find “HTC Lock Screen” under “Apps”.
Now click on “Force Stop”.
In this step, Click on “Uninstall Updates”.
This remedy is as simple as it sounds and has helped many HTC users to get rid of Error 963.
Google Play Errors are a very common phenomenon these days, especially Error Code 963 which usually occurs in the Google Play Store when we try to download, install or update an App. There is no need to worry if you see Error Code 963 pop-up on your screen as your device and its software are not to be blamed for Error 963 to suddenly surface. It is a random error and can be fixed easily by you. You do not need any technical assistance to deal with the issue. All you need to do is follow the steps introduced in this article to use Google Play Store and its services smoothly.
How to Fix Unfortunately, Contacts Has Stopped Error on Realme 11 Pro+
Have you recently noticed a message stating “Contacts has stopped”? This is enough to take away all your peace. As, our native contacts app stashes all our useful contacts which are time and again needed by a user. It’s malfunctioning is enough to give us chills. But, why the Realme 11 Pro+ or any other Android device incurs such problems?
It can occur while you launch the app or while you’re in the app already finding the required contact or when any other application is trying to gain access to it. So, to rage a battle with this issue, you need to seek help of some powerful methods in killing down the issue of contacts app crashes. And, the best part is that you’ve secured yourself by reaching the right place. We will be taking an in-depth discussion on several methods that may prove to be helpful. Let’s read them up here now.
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We’re always in search of a method that provides handy solution in a quite speedy and hassle-free manner. There are hundreds of tips and tricks for the same. You never know the possibility of firmware being the major drawback. No amount of manual methods can beat the performance of Dr.Fone - System Repair (Android).It is capable of providing 100% solution to any kind of issues, your phone gets troubled with. It is designed with the technology of combating the problem of black screen of death, app crashes and several other issues. In just a single-click, ward off the issue and free your device with errors
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In this tutorial, we will learn the methodology of addressing the contacts keep stopping problem and gain triumph over it.
Step 1: Load program and draw connection of device
Download Dr.Fone - System Repair (Android) on PC. While program installs, use USB cable to connect device with system. From interface, tap on “System Repair” main window.
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Step 2: Opt for Android Repair option
You’ll be directed to the “System Repair” screen where you have to opt for “Android Repair” options appearing over the left panel of the program. After that, do not forget to press “Start”.
Step 3: Key in device information
From following screen, fill the fields of “Brand”, “Name”, “Model”, “Country” and several other parameters. Then, tap on “Next” option to proceed further.
Step 4: Download Firmware package
Just follow the on-screen steps for booting your Realme 11 Pro+ into download mode. Then, hit the “Next” button to proceed with downloading the most suitable firmware package for your Realme 11 Pro+.
Step 5: Repair Android phone
Once the software downloads, the program will automatically repair any issues irking over your phone. Now, your phone is all free from contacts error.
Part 2: 9 Common ways to fix “Unfortunately, Contacts Has Stopped”
2.1 Restart Android system
Our response to any minuscule issue is straightaway restarting phone. This helps in clearing out any problem that might have disrupt the functioning of phone. So, to fix the problem of “Contacts app won’t open”, you too can try out your hand in this method.
- Get hold of your Android system and long press the power button.
- This will fadeout the main screen and showcase several options from where you’ve to tap on “Reboot/Restart” mode.
Now, your device will quickly reboot the Realme 11 Pro+ device. Once, the Realme 11 Pro+ device regains its normal state, check whether the issue is coming again or not.
2.2 Clear cache and data of Contacts app
The cache memory basically stashes the copies of the concerned application. It is indeed a streak of copies of the desired app storing information and incurring additional space on the storage. This might be the reason why the contact app crashes rapidly on your Realme 11 Pro+. Hence, it can prove to be a good remedy for this problem. Just follow down the steps mentioned below-
- First of all, go to “Settings” application from the app drawer or from the notification panel.
- Now, surf and select for “Applications” or “Apps & notifications”.
- Here, you need to browse for “Contacts” app and open it.
- On “Contacts” app, just tap on “CLEAR CACHE” and “CLEAR DATA” button. This will prompt the cache memory to be cleared.
2.3 Wipe cache partition
As we know the cache memories are the temporary files build by the firmware. These are of little importance as they are bound to become a bit more corrupted in nature. And sometimes, may indirectly become a hurdle for the working of contacts app. It is good if the Realme 11 Pro+ device is cleared off from the caches. Instead of manually wiping down the cache memory, we will understand how to clear off the cache partition in the following steps.
- From device, just power off your device. Then, press the “Volume Down + Power” button with “Home” combinations together.
- In a moment’s time, lose fingers from the “Power” button but do not release fingers from “Volume Down” and “Home” buttons.
- Once you view the “Android System Recovery” screen, just lose the “Volume Down” and “Home” buttons.
- Over the options available, just opt for “wipe cache partition” by tapping the “Volume down” button until the desired option is highlighted.
- Finally, push the “Power” key to give consent to the selection.
- After, the process is through there will be an option for “Reboot System Now”. Tap on it and restart the Realme 11 Pro+ device.
2.4 Disable Google+ app
The root cause for detecting any problem is not very easy. You never know the overloading of Google + application might have directly impacted contacts app crashes. To resolve it, disabling it may prove to be a helpful solution. Here is the quick reference for disabling Google+ application.
- First of all, visit “Settings” from your Realme 11 Pro+.
- In “Settings”, visit the “Application Manager” or “Applications” menu and browse for “Google +” app.
- From the application main page, you can choose to do either of the methods:
- Either, completely disable the application to work by pressing on “Force stop” or “Disable” feature.
- Or, brush away the unnecessary cache piled up on your storage by using “Clear Cache” functionality.
There will be a prompt stating that the application may misbehave. However, you must disable the feature and check whether it worked out for you or not.
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2.5 Update your device software
Many a times, we skip updating our device software thinking it is of less importance. In fact, one must not miss out the updates that occurs in phone. As, without the updates, the scope of some applications are affected to some extent. For its better functioning and avoiding issues like “contacts keep stopping”, here is how you should update device software.
- First and foremost, head on to “Settings” menu. Over there, click on “About Device”.
- There, you need to tap over “Software Update”.
The device will now check whether there are any updates available for your device. If yes, then update application right away.
2.6 Reset App Preferences
As stated, the malfunctioning of contacts can be due to be any unexpected reason. Hence, users can opt for resetting app preferences. This may prove to be helpful in brushing away the issue of “Contacts app won’t open”.
- Launch “Settings” app and surf for “Apps” or “Applications” option on your Realme 11 Pro+.
- Just, tap over the three dots appearing at the upper right section and then tap on “Reset app preferences”.
- At last, just select “Reset default apps”.
2.7 Delete voicemail
Do you happen to exchange voicemails quite often? It can trigger to be the reason for contact app crashes. If your device happens to have a bulk of voicemails, you must get rid of them sooner or later. As, these might standout to be the prime reason for contacts stopping on Realme 11 Pro+. If you’re unaware about the procedure of removing all kinds of voicemails, you can proceed to make use of the following steps.
- Start with, launching the “Google Voice” app.
- From there, duly opt for “Voicemail”.
- Just click on the press menu option and at last select “Delete” option.
2.8 Uninstall the downloaded apps
Some applications contain some unwanted advertisements and some elements of malware. This can be enough for disrupting the functionality of the built-in contact app won’t open. It is crucial for your phone to be detoxed from such elements. You need to manually scrap off such applications. Do, ensure to download the application from the genuine source for future use.
- On your Realme 11 Pro+, just go to “Home” screen and tap on “Apps” icon.
- Then, tap on “Settings” icon followed by going to “Applications” or “Apps & Preferences” menu.
- After that, tap on “Menu icon” which will showcase the apps installed on device.
- Simply, open the app and hit the “Uninstall” button to brush away that app. Repeat the same with other application(s).
Now, check whether you’ve fought the battle with the problem or not.
2.9 Reset to Factory Settings
Last but not least, if all the methods falls flat to resolve the issue of contacts app won’t open. Then, it might be your device has some internal problem. This can be any software crash which might not be fixing with the aforementioned steps. That is where reset to factory settings may prove to be a good option. With this method, your phone will be cleared of all the components, settings and everything present in it. Here are is the comprehensive tutorial for biding bye to the problem of contacts app won’t open.
Note: Do ensure to take a backup of all the data available in your device. As, we don’t want you to regret afterwards.
- Just go to “Settings” and surf and select “Backup & Reset” option.
- You need to toggle on the option for performing the backup on your Google account.
- Then, tap on “Reset” button and then tick mark the option for resetting your phone.
Why Does My Realme 11 Pro+ Keep Turning Off By Itself? 6 Fixes Are Here
Android users are usually very happy with their smartphones; however, sometimes they do complain about their phones switching off abruptly. This is a weird situation to be in because one moment you are using your phone, and the next moment it suddenly turns itself off, and when you happen to turn it back on, it functions smoothly, but only for a while.
Phones shutting off problem not only disrupts your work but also tests your patience if you are in the middle of executing an important task, playing your favorite game, typing an e-mail/message, or attending a business call, etc.
We often hear Android users ask for solutions for this problem at different forums. If you are one of them and clueless about why My Realme 11 Pro+ keeps shutting off, here are ways that can help you.
So the next time you ask, “Why does My Realme 11 Pro+ keep shutting off?”, refer to this article and follow the techniques given hereunder.
Part 1: Possible reasons for phone turning off by itself
We understand your trouble when you ask, “Why does My Realme 11 Pro+ keep turning off?” thus, here we have four of the possible reasons that might be causing the glitch and help you understand the problem better.
The first one is related to updating the phone’s software or any of the Apps if the download process is interrupted and not duly completed, the phone can act abnormally causing it to switch off at frequent intervals.
Then there are certain Applications that are not supported by the Android software. While using such Apps, the phone may turn off abruptly. This usually happens when you install Apps from unknown sources which are not compatible with Android.
Also, if your battery is low or has become too old, your phone may shut off and not work as smoothly.
Lastly, you can also check if you use a protective cover for your phone. Sometimes, the cover is so tight that it presses the power button continuously turning the phone off.
Now, once you have analyzed the problem, it is easier to move on to the solutions.
Part 2: Check the battery status on Android
If your phone turns off now and then while you are using it and even refuses to start when you press the power button, we suspect that there is a problem with your phone’s battery. Well, Luckily for Android users, there is a test that can be run on the phone to check the battery’s operations and health. Not many users are aware of it, and thus, we have compiled what you need to do the next time you wonder why does My Realme 11 Pro+ keeps shutting off itself.
First, open the dialer on your Realme 11 Pro+ shown in the screenshot below.
Now dial *#*#4636#*#* just like dialing a usual phone number and wait for the “Battery Info” screen to pop up.
Note: Sometimes, the above-mentioned code may not work. In such cases, try dialing *#*#INFO#*#*. The following screen will appear now.
If the battery looks good as you can see in the screenshot above and everything else seems normal, it means that your battery is healthy and need not be replaced. You may now move on to the next step to cure your device.
Part 3: One-click to fix Android phone keeps turning off
We understand how annoying it is to find your Realme 11 Pro+ turning off randomly on its own. So, when the age-old remedies to fix the phone keeps turning off turns futile, you need to go for a reliable tool like Dr.Fone - System Repair (Android) .
Apart from tackling the Android phone keeps turning off the issue, it can also resolve all Android problems. The issues include system update fail, device stuck on logo, unresponsive, or bricked device with a blue screen of death.
Your trouble with ‘why does My Realme 11 Pro+ keep shutting off?’ can be resolved easily using Dr.Fone - System Repair (Android). But, before that, you need to ensure that the Android device has been backed up properly to eliminate the risk of data erasing.
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Below are the steps that help easily fix Android device keeps turning off on its own:
Phase 1: Preparing your Realme 11 Pro+ and connecting it
Step 1: On your computer, install and launch Dr.Fone. Now, click the ‘System Repair’ button over Dr.Fone window and connect the Android device to your computer.
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Step 2: Here, you need to press the ‘Start’ button right after hitting the ‘Android’.
Step 3: Pick your Realme 11 Pro+ details over the Realme 11 Pro+ device information interface. Click the ‘Next’ button afterward.
Phase 2: Enter ‘Download’ mode to repair and resolve ‘why does My Realme 11 Pro+ keep turning off’
Step 1: On your Realme 11 Pro+, go to ‘Download’ mode following the instructions.
For a device with the ‘Home’ button – Turn off the mobile and then hold down the ‘Home’, ’Volume Down’, and ’Power’ buttons together nearly for 10 seconds. Leave them all and then click the ‘Volume Up’ button to get into the ‘Download’ mode.
For a device lacking ‘Home’ button – After switching off the Android mobile, hold down ‘Bixby’, ‘Power’, ‘Volume Down’ key still 10 seconds. Now, un-hold them and tap the ‘Volume Up’ button to enter the ‘Download’ mode.
Step 2: Hitting the ‘Next’ button will start the Android firmware download.
Step 3: Now, Dr.Fone - System Repair (Android) will verify the firmware once downloaded. Within some time the Android system gets repaired.
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Part 4: Update software to the latest version to fix Android phone keeps turning off
Software glitches or outdated operating systems can trigger automatic shutdowns on Android phones. Updating your Realme 11 Pro+’s software version can be an effective solution to fix the issue of the phone repeatedly turning off. Regular software updates provided by the phone manufacturer often include bug fixes, performance improvements, and security patches. These updates can address underlying problems that may be causing the random shutdowns, ensuring a more stable and reliable phone performance.
To update the software on your Realme 11 Pro+, follow these steps:
Go to “Settings” on your Realme 11 Pro+ and navigate to the “System” or “Software Update” section (the exact wording may vary depending on your device model and Android version). Look for the option to “Check for updates” to see if any new software updates are available.
Part 5: Cool down your phone to avoid your phone keeps turning off
When a phone overheats, it can trigger an automatic shutdown as a protective mechanism to prevent damage to the Realme 11 Pro+ device’s internal components. Overheating occurs when the phone’s internal temperature rises significantly, typically due to excessive heat generated by the processor and other hardware components during intensive tasks or prolonged usage.
To prevent the phone from turning off due to overheating, you can take various measures, such as limiting intensive usage, avoiding direct sunlight and hot environments, and using the phone on hard surfaces to aid heat dissipation.
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Part 6: Narrow down the randomly turning off issue in Safe Mode
Starting your phone in Safe Mode is a good way to narrow down whether or not the problem is occurring because of some heavy and incompatible Apps as Safe Mode allows only built-in Apps to function. If you can use your phone in Safe Mode, consider deleting the unnecessary Apps which may be burdening the phone’s processor.
To boot into Safe Mode:
Long press the power button to see the following options on the screen.
Now tap on “Power Off” for about 10 seconds and click “OK” on the message that pops-up as shown below.
Once done, the phone will reboot and you will see “Safe Mode” on the main screen.
That’s all. Well, booting to Safe Mode is easy and it also helps you to identify the real problem.
Part 7: Back up your data and perform a factory reset
Note: You must take a back-up of all your data because once you perform a factory reset on your device, all media, contents, data, and other files are wiped out, including your device settings.
Wondershare Dr.Fone is a great way to back up all your data to prevent it from getting lost after resetting the phone. It works brilliantly as it backs up all data and allows users to retrieve it fully or selectively. You can backup all files from your Android to PC in just a click and restore them later. Try this software for free before purchasing it to understand it’s working better. It does not tamper with your data and only requires you to follow the simple steps given below to backup your Android data:
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To start with, download and run the backup software on the PC.
Once you have the main screen of the software with multiple options that will appear before you, choose the “My Backup” option.
Now connect the Android phone to the PC and make sure that USB debugging is turned on. Then hit “Back Up Now” and wait for the next screen to open.
You will see the file types that will be backed up. Wait for the backup process to complete.
There you go, you have successfully backed up data.
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Now moving on to factory reset your phone:
Simply visit “Settings” on your Realme 11 Pro+ by clicking the settings icon as shown below.
And then select the “Backup and Reset” option.
Once selected, tap on “Factory data reset” and then “reset device” as shown in the picture below.
Finally, tap on “ERASE EVERYTHING” as shown below to Factory Reset your device.
Note: Once the factory reset process is complete, your device will automatically restart and you will have to set it up once again. You can restore the backup data on your Realme 11 Pro+ once you factory reset it, again using the Dr.Fone toolkit.
Now for all those of you who are wondering why does My Realme 11 Pro+ keeps turning off by itself, please understand that the reasons behind the problem are simple, and so are its fixes. All you need to do is examine the problem carefully and move on to the fixes given in this article. Dr.Fone toolkit Android Data Backup & Restore feature provides an excellent platform for you to store all your data safely on your PC and retrieve it whenever you like so that you can go ahead to solve the error yourself without stressing about data loss.“Why does My Realme 11 Pro+ keep shutting off?” might be common questions but can be dealt with ease if you follow the methods explained above.
So, do not hold back, go ahead, and try these tricks. They have helped many and will be useful for you too.
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- Title: 7 Solutions to Fix Error Code 963 on Google Play Of Realme 11 Pro+ | Dr.fone
- Author: Ariadne
- Created at : 2024-07-30 08:09:19
- Updated at : 2024-07-31 08:09:19
- Link: https://howto.techidaily.com/7-solutions-to-fix-error-code-963-on-google-play-of-realme-11-proplus-drfone-by-drfone-fix-android-problems-fix-android-problems/
- License: This work is licensed under CC BY-NC-SA 4.0.