7 Solutions to Fix Error Code 963 on Google Play Of Samsung Galaxy F04 | Dr.fone

7 Solutions to Fix Error Code 963 on Google Play Of Samsung Galaxy F04 | Dr.fone

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7 Solutions to Fix Error Code 963 on Google Play Of Samsung Galaxy F04

People are increasingly complaining about Google Play Error Codes which pop-up during downloading, installing or updating an App via Google Play Store. Amongst these, the most recent and common one being Error Code 963.

Google Play Error 963 is a typical error which shows up not only when you try to download and install an App but also during App update.

Error 963 cannot be attributed to a particular App or its update. It is a Google Play Store error and is experienced by Android users across the world.

Error Code 963, just like any other Google Play Store errors, is not something difficult to deal with. It’s a minor glitch which can be fixed easily. There is no need to worry or panic if you see Error 963 on Google Play Store preventing your favorite App from downloading or updating.

Read on to find out more about the Google Play Error 963 and best ways to fix it.

Part 1: What is Error Code 963?

Error 963 is a common Google Play Store error which basically hinders Apps from downloading and updating. Many people get worried when Error Code 963 does not let them install new Apps or update existing ones. However, please understand that Google Play Error is not such a big deal as it may sound and can be overcome easily.

Error 963 pop-up message reads as follows: “cannot be downloaded due to an error (963)” as shown in the image below.

cannot download app

A similar message shows up even while you are trying to update an App, as shown in the screenshot below.

can't update app

Error Code 963 is basically an outcome of data crash which mostly is seen in cheaper smartphones. There might another reason for Error 963 preventing Apps from downloading and updating, which is Google Play Store Cache being corrupted. People also speculate SD Card related issues as many-a-times external memory enhancer chips do not support large Apps and their updates. Also, Error 963 is very common with HTC M8 and HTC M9 smartphones.

All these reasons and more can handle with ease and you can continue to use Google play services smoothly. In the following segment, we will discuss various fixes to cure the problem to enable to you download, install and update Apps on your device normally.

Part 2: Easiest solution to fix Error Code 963 on Android

When it comes to the most convenient solution to fix error 963, Dr.Fone - System Repair (Android) cannot be missed. It is the most productive program that covers a wide range of Android issues. It ensures full safety while performing and one can fix the Android issues in a hassle-free way.

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One click to fix Google Play error 963

  • The tool is recommended for its higher success rate.
  • Not just Google Play error 963, it can fix a large number of system issues including app crashing, black/white screen etc.
  • It’s considered as the first tool that offers one-click operation for Android repairing.
  • There’s no technical expertise needed to use this tool.

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This section will provide you the tutorial guide for how to fix error code 963.

Note: Before moving to solve the error 963, we would like to inform you that the process may result in wiping away your data. And therefore, we suggest you to make backup of your Samsung Galaxy F04 prior to fixing this Google Play error 963.

Phase 1: Connecting and preparing the Samsung Galaxy F04 device

Step 1 – To begin fixing error 963, run Dr.Fone after downloading and installing it on your PC. Now, pick out the ‘System Repair’ tab from the main screen. Thereupon, with the help of a USB cable, make connection between your Samsung Galaxy F04 and PC

fix google play error 963 using repair tool

Step 2 – On the left panel, you’re supposed to choose ‘Android Repair’ and then click the ‘Start’ button.

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select the android repair option

Step 3 – On the following screen, you need to choose the appropriate details for your device like the name, brand, model, country/region etc. Later, go for warning confirmation and hit ‘Next’.

device references selected

Phase 2: Taking Android device in Download mode for repairing

Step 1 – It is essential to get your Samsung Galaxy F04 or tablet entered in Download mode. For this, following are the steps to be taken:

If the Samsung Galaxy F04 device contains Home button:

  • Turn the Samsung Galaxy F04 device off and then keep holding the ‘Power’, ‘Volume Down’ and ‘Home’ buttons altogether for about 10 seconds. Next, release them all and push the ‘Volume Up’ key. This way, your device will enter the Download mode.

fix google play error 963 on android with home key

If the Samsung Galaxy F04 device contains no Home button:

  • Switch off your phone/tablet and press the ‘Volume Down’, ‘Bixby’ and ‘Power’ buttons for 10 seconds. Leave the buttons and then press the ‘Volume Up’ button for entering download mode.

fix google play error 963 on android without home key

Step 2 – Press the ‘Next’ button and then the program will commence the firmware downloading.

firmware downloaded

Step 3 – Upon successful downloading and verification of the firmware, the process of Android device repairing will begin automatically.

start the fixing process

Step 4 – Within a while, the Google play error 963 will be vanished.

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Part 3: 6 Common Solutions to fix Error Code 963

fix Error Code 963

Since there is no specific reason for Error Code 963 to occur, similarly there is no one solution to the problem. You may use any one of them below or try them all to never see Error Code 963 on your device.

1. Clear Play Store Cache and Play Store Data

Clearing Google Play Store Cache and Data basically means keeping Google Play Store clean and free from trouble-making data stored in respect of it. It is advisable to carry out this process regularly to prevent Errors like Error Code 963 from occurring.

Follow the steps given below to fix  Error Code 963:

Visit “Settings” and select “Application Manager”.

Application Manager

Now select “All” to see all downloaded and built-in Apps on your device.

Select “Google Play Store” and from the options that appear, tap on “Clear Cache” and “Clear Data”.

Clear Data

Once you are done clearing Google Play Store Cache and Data, try to download, install or update the App facing Google Play Error 963 again.

2. Uninstall updates for Play Store

Uninstalling Google Play Store updates is an easy and quick task. This method is known to have helped many as it brings back the Play Store to its original state, free from all updates.

Visit “Settings” and select “Application Manager”.

select “Application Manager”

Now select “Google Play Store” from “All” Apps.

select “Google Play Store”

In this step, click on “Uninstall Updates” as shown below.

Uninstall Updates

3. Shift the App from SD Card to device’s memory

This method is strictly for certain Apps which cannot be updated because they are stored on an external memory card, i.e., SD Card. Such memory enhancing chips do not support large Apps and due to a shortage of space prevents them from updating. It advisable to move such Apps from the SD Card to the Samsung Galaxy F04 device’s internal memory and then try to update it.

Visit “Settings” and select “Apps”.

select “Apps”

From “All” Apps click on the App which is unable to update.

Now click on “Move to Phone” or “Move to internal storage” and try to download its update again from the Google Play Store.

“Move to internal storage”

Try updating the App now. If the Apps’s update does not download even now, DO NOT worry. There are three more ways to help you.

4. Unmount your external Memory Card

Error Code963 may also occur due to an external memory chip used in your device to enhance its storage capacity. This is very common and can be dealt with by unmounting the SD Card temporarily.

To unmount your SD Card:

Visit “Settings” and keep scrolling downwards.

Now select “Storage”.

From the options that appear, select “Unmount SD Card” as explained in the screenshot below.

select “Unmount SD Card”

Note: If the App or its update downloads successfully now, do not forget to mount the SD Card back.

5. Remove and Re-add your Google account

Deleting and re-adding your Google account in might sound a little tedious but it does not take much of your precious time. Moreover, this technique is very effective when it comes to fixing Error  Code 963.

Carefully follow the steps given below to remove and then re-add your Google account:

Visit “Settings”, under “Accounts” select “Google”.

Select your account and from the “Menu” select “Remove account” as shown below.

select “Remove account”

Once your account is removed, follow the steps given hereunder to add it back again after a few minutes:

Go back to “Accounts” and select “Add Account”.

select “Add Account”

Select “Google” as shown above.

In this step feed in your account details and your Google account will be configured once again.

6. Special technique for HTC users

This technique is specially crafted fro HTC smartphone users who frequently face Google Play Error 963.

Follow the step-by-step instructions given below to uninstall all updates for your HTC One M8 Lock Screen App:

Visit “Settings” and find “HTC Lock Screen” under “Apps”.

Now click on “Force Stop”.

In this step, Click on “Uninstall Updates”.

This remedy is as simple as it sounds and has helped many HTC users to get rid of Error 963.

Google Play Errors are a very common phenomenon these days, especially Error Code 963 which usually occurs in the Google Play Store when we try to download, install or update an App. There is no need to worry if you see Error Code 963 pop-up on your screen as your device and its software are not to be blamed for Error 963 to suddenly surface. It is a random error and can be fixed easily by you. You do not need any technical assistance to deal with the issue. All you need to do is follow the steps introduced in this article to use Google Play Store and its services smoothly.

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Simple Solutions to Fix Android SystemUI Has Stopped Error For Samsung Galaxy F04

In this article, you will learn possible causes of Android SystemUI stopping error and 4 methods to fix this issue. Get Dr.Fone - System Repair (Android) to fix Android SystemUI stopping more easily.

Android SystemUI isn’t responding or Android, unfortunately, the process com.android.systemui has stopped is a not a rare error and is observed in all Android devices these days. The error usually pops up on your device while you are using it with a message on the screen saying Android. Unfortunately, the process com.android.systemui has stopped.

The Android SystemUI isn’t responding error message may also read as “Unfortunately, SystemUI has stopped”.

Android SystemUI error can be very confusing as it leaves affected users with only one option, i.e., “OK”, as shown in the images above. If you click on “OK” you will continue to use your device smoothly, but only until the SystemUI isn’t responding error pops-up on your main screen again. You may restart your device, but the Android SystemUI has stopped the problem continues to annoy you until you find a permanent solution for it.

If you are also among the various users who see Android, unfortunately, the process com.android.systemui has stopped error, then do not worry. SystemUI isn’t responding. Error is not a serious issue and can be tackled easily by carefully examining the reasons behind the problem.

Looking for suitable solutions to fix Android SystemUI has stopped error? Then read on to find out all about Android SystemUI isn’t responding error and the most effective ways to fix it.

Part 1: Why Android SystemUI Has stopped happens?

android system ui-SystemUI Has stopped

Android device owners would agree that OS updates are very helpful as they fix the bug problem and improve the overall working of your device. However, sometimes these updates may be infected due to which they do not download and install properly. A corrupted OS update may cause Android; unfortunately, the process com.android.systemui has stopped error. All Android updates are directly designed around the Google App, and thus, the problem will persist until the Google App is also updated. Sometimes, even the Google App update may cause such a glitch if it is not successfully downloaded and installed.

Another reason for the Android SystemUI isn’t responding error to occur, maybe because of flashing a new ROM or due to improper firmware update installation. Even when you restore the backed up data from cloud or your Google Account, such Android, unfortunately, the process com.android.systemui has stopped error may show up.

It is not possible to say for sure which one of the above-mentioned reasons is causing your device to show Android SystemUI is not responding error. But what we can do is move on to fixing the Android SystemUI by following any one of the three methods given the following segments.

Part 2: How to fix “com.android.systemui has stopped” in one click

As we’ve learned that Android system UI isn’t responding issue is primarily because of the Android OS updates not installed properly or were corrupted. Hence, there comes the need for a powerful Android system repair tool that can help you rectify such annoying errors.

To serve the purpose, we would like to introduce, Dr.Fone - System Repair (Android) . It is one of its kind of applications and is highly recommended as it has a proven success rate to resolve almost all Android system issues.

It’s now time to understand how to fix Android ‘unfortunately, the process com.android.systemui has stopped’ or in simple words, Android system UI isn’t responding.

Note: Before we proceed to Android repair, please ensure to make a backup of all your data . This is because the Android repair process may wipe out all the data on your device to fix the Android OS issues.

Phase 1: Connect and prepare your Samsung Galaxy F04

Step 1 – Download the Dr.Fone toolkit over your PC. Install it and launch it over. Opt for the “System Repair” tab from the main screen and get your Samsung Galaxy F04 connected to the PC.

![fix Android system UI stopping](https://images.wondershare.com/drfone/guide/drfone-home.png)

Step 2 – You need to select “Android Repair” from the left panel and then hit the ‘Start’ button.

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option to fix Android system UI not responding

Step 3 – Next, you need to select the correct information about your device (i.e., brand, name, model, country/region, and carrier details). Check the warning down below and hit “Next”.

select android model info

Phase 2: Boot Android in ‘Download’ mode to perform the repair.

Step 1 –You’re now required to boot your Android in Download mode. Here’s what you need to do to put your Android in DFU mode.

If your Android has a Home button:

  • Turn off your device. Hold down “Volume Down + Home + Power” buttons altogether for about 10seconds. Let go of the buttons afterward and hit the Volume Up to boot in download mode.

fix Android system UI stopping with home key

In case your Android has no Home button:

  • Turn off your device. Hold down “Volume Down + Bixby + Power” buttons altogether for about 10seconds. Let go of the buttons afterward and hit the Volume Up to boot in download mode.


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Step 2 – Once done, hit “Next” to initiate the downloading of the firmware.

firmware downloading

Step 3 – As soon as the download completes, the Android repair will automatically be started by the program.

repair firmware to fix Android system UI stopping

Step 4 – In a just a matter of a few minutes, your Android system UI isn’t responding issue will be resolved.

com.android.systemui stopping fixed

Part 3: Uninstall Google updates to fix Android SystemUI issue

All Android SystemUI isn’t responding errors are circled the Google App as the Android platform is heavily dependent on it. If you have recently updated your Google App and the Android, unfortunately, the process com.android.systemui has stopped error keeps popping up at regular intervals, make sure you uninstall Google App updates as soon as possible.

Follow the steps given below to fix the Android SystemUI has stopped issue by rolling back the Google App updates:

  • Visit “Settings” and select “Apps” or “Application Manager”.
  • Now swipe to view “All” Apps.
  • From the list of Apps, select “Google App”.
  • Finally, tap on “Uninstall Updates” as shown hereunder.

android system ui-tap on “Uninstall Updates”

Note: To prevent the Android SystemUI isn’t responding error to occur in the future, do not forget to change your Google Play Store settings to “Do Not Auto-Update Apps”.

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android system ui-“Do Not Auto-Update Apps”

Part 4: Wipe Cache partition to fix Android SystemUI error

Android, unfortunately, the process com.android.systemui has stopped error can also be fixed by clearing your cache partitions. These partitions are nothing but storage locations for your modem, kernels, system files, drivers, and built-in Apps data.

It is advisable to clear Cache portions regularly to keep your UI clean and free of glitches.

Android SystemUI isn’t responding error can be overcome by clearing the cache in recovery mode.

Different Android devices have different ways to put it in recovery mode. Refer to your device’s manual to enter the recovery mode screen on your device and then follow the steps given below to fix Android; unfortunately, the process com.android.systemui has stopped error by clearing the cache partition:

  • Once you are the recovery mode screen, you will see several options as shown in the screenshot.

android system ui-wipe data reset

  • Use the volume down key to scroll down and select ”Wipe cache partition” as shown below.

android system ui-”Wipe cache partition”

  • After the process is completed, select “Reboot System” which is the first option in the recovery mode screen.

This method will help you de-clutter your device and erase all the clogged up unwanted files. You may lose App related data too, but that is a small price to pay to fix the Android SystemUI isn’t responding error.

If the Android SystemUI has stopped the problem persists, there is only one way out. Read on to find out about it.

Part 5: Fix Android SystemUI error by factory reset

Factory Resetting your device to fix Android; unfortunately, the process com.android.systemui has stopped error is a desperate measure and should be the last thing to do on your list. Take this step only when the above mentored two techniques fail to work.

Also, make sure you take a back-up of all your data and contents stored in your Samsung Galaxy F04 on the cloud, Google Account or an external memory device because once you perform a factory reset on your device, all media, contents, data and other files are wiped out, including your device settings.

Follow the steps given below to factory reset your device to solve the Android SystemUI isn’t responding problem:

  • Visit “Settings” by clicking the settings icon as shown below.

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android system ui-Visit “Settings”

  • Now select “Backup and Reset”.

android system ui-select “Backup and Reset”

  • In this step, select “Factory data reset” and then “Reset Device”.
  • Finally, tap on “ERASE EVERYTHING” as shown below to Factory Reset your device.

android system ui-tap on “ERASE EVERYTHING”

After the factory reset process is completed, your device will automatically restart, and you will have to set it up once again.

The whole process of factory resetting your Samsung Galaxy F04 might sound tedious, risky, and cumbersome, but it helps to fix the Android SystemUI has stopped error 9 out of 10 times. So, think carefully before using this remedy.

Android SystemUI isn’t responding or Android, unfortunately, the process com.android.systemui has stopped error is commonly seen by users on their devices. It is not a random error and is linked to either the software, Google App, cache partition, or data stored in the Samsung Galaxy F04 device. It is fairly simple to deal with this issue as all you need to do is install or roll back your Android OS update, uninstall Google App updates, clear cache partition, or factory reset your device to clear all data, files, and settings stored in it. The methods listed and explained above are the best ways to fight the problem and to prevent it from troubling you in the future. These methods have been adopted by affected users all over the world who recommend them because they are safe and involve minimum risks as compared to other tools to solve the Android SystemUI has stopped error. So go ahead and try them now!

7 Fixes for “Unfortunately, Phone Has Stopped” on Samsung Galaxy F04

Encountering issues with the Phone app is never welcoming. Being one of the useful apps, seeing it crashing and unresponsive gives sheer despondency. If talked about the triggering points, they are numerous. But the central point is what to do when the Phone app keeps crashing. In this article, we have discussed this issue in detail. To know this and more about why the “Unfortunately, Phone has stopped” error crops up, read this article and get the problem sorted on your own.

Part 1: When can the “Unfortunately, Phone has stopped” error come?

First things first! You need to stay updated on why the Phone app keeps stopping or crashing before jumping to any solution. Following are the points when this error comes up to annoy you.

  • When you install a custom ROM, the issue might occur.
  • The upgrading of the software or incomplete updates can lead to crashing the Phone app.
  • Data crashes can be another reason why this error shows up.
  • Infection through malware and virus on your phone is also included when the Phone app might crash.

Part 2: 7 Fixes for the “Unfortunately, Phone Has Stopped” error

2.1 Open the Phone app in Safe Mode

First and foremost, the thing that can let you get rid of this trouble is Safe Mode. It is a feature that will end any excessive background functioning of the Samsung Galaxy F04 device. For instance, your device will be able to run sans any third-party apps when in Safe mode. Since the important functions and the naïve apps will be running on the Samsung Galaxy F04 device, you will get to know if it’s really a software glitch or not by running the Phone app in Safe mode. And this is the first solution we would recommend you make use of when the Phone app has stopped. Here is how to enable Safe Mode.

  1. Switch off the Samsung Galaxy F04 phone first.
  2. Now keep pressing the “Power” button until you see the Samsung Galaxy F04 logo on the screen.
  3. Release the button and immediately press and hold the “Volume Down” key.
  4. Leave the key once the Samsung Galaxy F04 device is in Safe mode. Now, the third-party apps will be disabled and you can check if the Phone app is still not responding or everything is fine.

2.2 Clear the cache of the Phone app

The cache should be cleaned timely if you want any app to work properly. Due to the constant usage, the temporary files get collected and may corrupt if not cleared. Hence, the next solution you should try when the Phone app keeps stopping is to clear the cache. Here are the steps to be performed.

  1. Open “Settings” on your device and go to “Application” or “Apps”.
  2. Now from the list of all applications, go to “Phone” and tap on it.
  3. Now, click on “Storage” and choose “Clear Cache”.

Phone app crashing - clear cache

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2.3 Update Google Play services

Since Android is created by Google, there must be some Google Play services that are crucial to run several system functions. And if attempting the previous methods isn’t of any use, try updating Google Play services when you find the Phone app stopped. For doing this, you need to make sure that automatic updates are turned on in Google settings. If not, enable it and get the apps including Google Play services updated for smoother functions.

2.4 Update the Samsung Galaxy F04 firmware

When the firmware is not updated, it may conflict with some apps and maybe that’s why your Phone app falls prey. Therefore, updating Samsung Galaxy F04 firmware will be a sane step that should be taken when the Phone app has stopped. Follow the below-mentioned steps and then check if the Phone app is opening or not.

  1. Open “Settings” and go to “About Device”.
  2. Now tap on “Software Updates” and check for the availability of the new update.

Phone app crashing - update firmware

  1. Download and install it and then try to use the Phone app.

2.5 Clear partition cache

Here is another resolution for the “Unfortunately Phone has stopped” error. Clearing the partition cache will remove the whole cache of the Samsung Galaxy F04 device and make it work like before.

  1. Switch off your device to begin with and enter the recovery mode by pressing the “Home”, “Power” and “Volume Up” buttons.
  2. The recovery mode screen will appear now.
  3. From the menu, you need to choose “Wipe Cache Partition”. For this, you can use the Volume keys to scroll up and down.
  4. To select, press the “Power” button.
  5. The process will begin and the Samsung Galaxy F04 device will restart post it. Check if the problem still persists or it is finished. If unfortunately not, get to the next and the most productive solution.

Phone app crashing - cache partition clearance

2.6 Get the Samsung Galaxy F04 system repaired in one click

If still, the Phone app keeps stopping after trying everything, here is the most effective method that can surely help you. Dr.Fone - System Repair (Android) is a one-click tool that promises to repair Android devices hassle-free. Be it apps crashing, the black screen, or any other issue, the tool has no problem fixing any sort of issue. Here are the benefits of Dr.Fone - System Repair (Android).

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Android repair tool to fix “Unfortunately, Phone Has Stopped” on Samsung Galaxy F04 devices.

  • It takes no special skills to operate it and fairly works to bring the Android system to normalcy.
  • It shows great compatibility with all Samsung Galaxy F04 devices and other Android phones supporting over 1000 Android brands.
  • Fixes any kind of Android issue without any complication.
  • Easy to use and trusted by millions of users and therefore has a higher success rate.
  • Can be downloaded freely and friendly user interface.

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How to fix crashing Phone app using Dr.Fone - System Repair (Android)

Step 1: Get the Software Installed

Click the “Start Download” button to download the tool on your computer, and then open the program to begin the repair, click on “System Repair”.

Phone app crashing - fix using a tool

Step 2: Plug the Phone with PC

Take your original USB cord and then connect your Samsung Galaxy F04 to the computer. When the Samsung Galaxy F04 device is connected, click on “Android” from the two tabs > click “Start”

Phone app crashing - connect phone to pc

Step 3: Enter the Details

As the next step, enter some important details on the next screen. Be sure to enter the right name, brand, and model of the Samsung Galaxy F04 device. When done everything, verify once and click on “Next”.

Phone app crashing - enter details

Step 4: Downloading Firmware

Downloading firmware will be the next step. Prior to this, you have to go through the instructions given onscreen to enter the DFU mode. Please click on “Next” and the program will bring the suitable firmware version and start downloading it.

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Phone app crashing - enter download mode

Step 5: Get the Samsung Galaxy F04 device Repaired

When you see the firmware has been downloaded, the issue will begin to get resolved. Hang on and wait until you get notified for the repair of the Samsung Galaxy F04 device.

Phone app crashing - device repaired

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2.7 Factory reset

If none of the above methods worked for you, the last resort you are left with is a factory reset. This method will wipe everything from your device and make it function like normal. We also suggest you make a backup of your data if it is important so as to prevent the loss. Here is how to do this to fix the crashing Phone app.

  1. Open “Settings” and go to the “Backup and Reset” option.
  2. Look for “Factory data reset” and then tap on “Reset phone”.
  3. Within a while, your device will go through resetting and boot up to normalcy.

Phone app crashing - factory reset


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