7 Solutions to Fix Error Code 963 on Google Play Of Samsung Galaxy F15 5G

People are increasingly complaining about Google Play Error Codes which pop-up during downloading, installing or updating an App via Google Play Store. Amongst these, the most recent and common one being Error Code 963.

Google Play Error 963 is a typical error which shows up not only when you try to download and install an App but also during App update.

Error 963 cannot be attributed to a particular App or its update. It is a Google Play Store error and is experienced by Android users across the world.

Error Code 963, just like any other Google Play Store errors, is not something difficult to deal with. It’s a minor glitch which can be fixed easily. There is no need to worry or panic if you see Error 963 on Google Play Store preventing your favorite App from downloading or updating.

Read on to find out more about the Google Play Error 963 and best ways to fix it.

Part 1: What is Error Code 963?

Error 963 is a common Google Play Store error which basically hinders Apps from downloading and updating. Many people get worried when Error Code 963 does not let them install new Apps or update existing ones. However, please understand that Google Play Error is not such a big deal as it may sound and can be overcome easily.

Error 963 pop-up message reads as follows: “cannot be downloaded due to an error (963)” as shown in the image below.

A similar message shows up even while you are trying to update an App, as shown in the screenshot below.

Error Code 963 is basically an outcome of data crash which mostly is seen in cheaper smartphones. There might another reason for Error 963 preventing Apps from downloading and updating, which is Google Play Store Cache being corrupted. People also speculate SD Card related issues as many-a-times external memory enhancer chips do not support large Apps and their updates. Also, Error 963 is very common with HTC M8 and HTC M9 smartphones.

All these reasons and more can handle with ease and you can continue to use Google play services smoothly. In the following segment, we will discuss various fixes to cure the problem to enable to you download, install and update Apps on your device normally.

Part 2: Easiest solution to fix Error Code 963 on Android

When it comes to the most convenient solution to fix error 963, Dr.Fone - System Repair (Android) cannot be missed. It is the most productive program that covers a wide range of Android issues. It ensures full safety while performing and one can fix the Android issues in a hassle-free way.

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This section will provide you the tutorial guide for how to fix error code 963.

Note: Before moving to solve the error 963, we would like to inform you that the process may result in wiping away your data. And therefore, we suggest you to make backup of your Samsung Galaxy F15 5G prior to fixing this Google Play error 963.

Phase 1: Connecting and preparing the Samsung Galaxy F15 5G device

Step 1 – To begin fixing error 963, run Dr.Fone after downloading and installing it on your PC. Now, pick out the ‘System Repair’ tab from the main screen. Thereupon, with the help of a USB cable, make connection between your Samsung Galaxy F15 5G and PC

Step 2 – On the left panel, you’re supposed to choose ‘Android Repair’ and then click the ‘Start’ button.

Step 3 – On the following screen, you need to choose the appropriate details for your device like the name, brand, model, country/region etc. Later, go for warning confirmation and hit ‘Next’.

Phase 2: Taking Android device in Download mode for repairing

Step 1 – It is essential to get your Samsung Galaxy F15 5G or tablet entered in Download mode. For this, following are the steps to be taken:

If the Samsung Galaxy F15 5G device contains Home button:

• Turn the Samsung Galaxy F15 5G device off and then keep holding the ‘Power’, ‘Volume Down’ and ‘Home’ buttons altogether for about 10 seconds. Next, release them all and push the ‘Volume Up’ key. This way, your device will enter the Download mode.

If the Samsung Galaxy F15 5G device contains no Home button:

• Switch off your phone/tablet and press the ‘Volume Down’, ‘Bixby’ and ‘Power’ buttons for 10 seconds. Leave the buttons and then press the ‘Volume Up’ button for entering download mode.

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Step 2 – Press the ‘Next’ button and then the program will commence the firmware downloading.

Step 3 – Upon successful downloading and verification of the firmware, the process of Android device repairing will begin automatically.

Step 4 – Within a while, the Google play error 963 will be vanished.

Part 3: 6 Common Solutions to fix Error Code 963

Since there is no specific reason for Error Code 963 to occur, similarly there is no one solution to the problem. You may use any one of them below or try them all to never see Error Code 963 on your device.

1. Clear Play Store Cache and Play Store Data

Clearing Google Play Store Cache and Data basically means keeping Google Play Store clean and free from trouble-making data stored in respect of it. It is advisable to carry out this process regularly to prevent Errors like Error Code 963 from occurring.

Follow the steps given below to fix  Error Code 963:

Visit “Settings” and select “Application Manager”.

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Now select “All” to see all downloaded and built-in Apps on your device.

Select “Google Play Store” and from the options that appear, tap on “Clear Cache” and “Clear Data”.

Once you are done clearing Google Play Store Cache and Data, try to download, install or update the App facing Google Play Error 963 again.

2. Uninstall updates for Play Store

Uninstalling Google Play Store updates is an easy and quick task. This method is known to have helped many as it brings back the Play Store to its original state, free from all updates.

Visit “Settings” and select “Application Manager”.

Now select “Google Play Store” from “All” Apps.

In this step, click on “Uninstall Updates” as shown below.

3. Shift the App from SD Card to device’s memory

This method is strictly for certain Apps which cannot be updated because they are stored on an external memory card, i.e., SD Card. Such memory enhancing chips do not support large Apps and due to a shortage of space prevents them from updating. It advisable to move such Apps from the SD Card to the Samsung Galaxy F15 5G device’s internal memory and then try to update it.

Visit “Settings” and select “Apps”.

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From “All” Apps click on the App which is unable to update.

Now click on “Move to Phone” or “Move to internal storage” and try to download its update again from the Google Play Store.

Try updating the App now. If the Apps’s update does not download even now, DO NOT worry. There are three more ways to help you.

4. Unmount your external Memory Card

Error Code963 may also occur due to an external memory chip used in your device to enhance its storage capacity. This is very common and can be dealt with by unmounting the SD Card temporarily.

To unmount your SD Card:

Visit “Settings” and keep scrolling downwards.

Now select “Storage”.

From the options that appear, select “Unmount SD Card” as explained in the screenshot below.

Note: If the App or its update downloads successfully now, do not forget to mount the SD Card back.

5. Remove and Re-add your Google account

Deleting and re-adding your Google account in might sound a little tedious but it does not take much of your precious time. Moreover, this technique is very effective when it comes to fixing Error  Code 963.

Carefully follow the steps given below to remove and then re-add your Google account:

Visit “Settings”, under “Accounts” select “Google”.

Select your account and from the “Menu” select “Remove account” as shown below.

Once your account is removed, follow the steps given hereunder to add it back again after a few minutes:

Go back to “Accounts” and select “Add Account”.

Select “Google” as shown above.

In this step feed in your account details and your Google account will be configured once again.

6. Special technique for HTC users

This technique is specially crafted fro HTC smartphone users who frequently face Google Play Error 963.

Follow the step-by-step instructions given below to uninstall all updates for your HTC One M8 Lock Screen App:

Visit “Settings” and find “HTC Lock Screen” under “Apps”.

Now click on “Force Stop”.

In this step, Click on “Uninstall Updates”.

This remedy is as simple as it sounds and has helped many HTC users to get rid of Error 963.

Google Play Errors are a very common phenomenon these days, especially Error Code 963 which usually occurs in the Google Play Store when we try to download, install or update an App. There is no need to worry if you see Error Code 963 pop-up on your screen as your device and its software are not to be blamed for Error 963 to suddenly surface. It is a random error and can be fixed easily by you. You do not need any technical assistance to deal with the issue. All you need to do is follow the steps introduced in this article to use Google Play Store and its services smoothly.

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How To Deal With the Samsung Galaxy F15 5G Screen Black But Still Works?

With the advance of technology over the years, many of us rely on smartphones to communicate, work, and play. As such, it can be pretty concerning when your device begins to act strange like your phone screen suddenly went blank.

Whether you’re using an iPhone or an Android device, you’ll eventually encounter a problematic symptom like this. Therefore, this article will explore what to do when your phone screen goes black. After exploring below, you’ll learn the common causes of why your phone screen went black and how to fix it. Read on below to learn more.

Part 1: Why Did My Samsung Galaxy F15 5G Screen Go Black but Still Works? Common Causes

Experiencing a cell phone blank screen is not exclusive to Android or iOS users. A phone screen not turning on happens all the time due to several factors that may or may not be out of your control. While they can be frustrating, here are some common causes you should know as to why your phone screen went black but still works.

A Drained Battery

The first thing that comes to mind when your phone screen suddenly goes black is you have a drained battery. Even though this is obvious, it’s still important to mention, as this is usually what most people encounter. To fix this problem, plug your smartphone into a charger and wait for your device to turn on again. If it works, then you just prevented a rather annoying experience.

App Troubles

If your phone is working, but the screen is black, there’s also a high probability that you are having an isolated issue with a particular application. An app could be loading something, which often happens for streaming apps such as YouTube, Netflix, Prime, and more, especially if you have slow internet connectivity.

Software Issues

A potential reason why your phone screen went black but still works could be because of your smartphone’s software. This problem suggests that your Samsung Galaxy F15 5G is crashing, potentially freezing your device if not addressed immediately. If this is the cause, then your device is likely experiencing a critical system error, and you should directly try to reboot your phone.

Hardware Problem

If you dropped your phone, there’s a high chance the LCD connectors went loose due to the physical impact. If this happened to you, the phone might be working, but the screen is black due to the LCD cable dislodging. Another issue could be your phone got exposed to extreme temperatures. This can also cause a black screen but your phone is still on.

Part 2: How To Fix Black Screen on Your Phone

Here are four valuable methods you should know on what to do when your phone screen goes black on your iPhone or Android smartphone to get them working again.

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Method 1: Force Restart your Android/iOS Smartphone

If your phone screen is black but still works, force restarting it is the easiest way to fix it. The following are the detailed steps for both Android and iOS devices.

How to Force Restart your Android Device

Here is how you force restart an Android device when your phone screen doesn’t turn on.

Step 1: Press and hold the Power and Volume Down buttons simultaneously.

Step 2: Hold the same buttons until your device restarts, and display the phone’s logo.

How to Force Restart your iOS Device

If you own the latest iPhone models, here are the method of restarting it from iPhone 8 up to 14.

Step 1: Press and immediately release Volume Up. Next, press and immediately release Volume Down.

Step 2: Press and hold Sleep/Wake until you see the Apple logo.

Note

If you own an iPhone 7, press and hold the Side button and Volume Down simultaneously until you see the apple logo.

Method 2: Uninstall or Update Outdated Applications

In some cases, your phone screen is black but still works because of installing incompatible apps on your iOS/Android device. If the installed app is frequently crashing, it may be the source of a blank cell phone screen. Uninstall the problem app to see if the black screen disappears or not.

Method 3: Inspect the LCD Connectors

If your phone screen goes black but still works, you should inspect the logic board to the LCD screen to see if it has become disconnected. It is common for smartphones that often get dropped a few times. It’s best to plug the connectors back to regain your screen’s functionality.

However, this requires technical know-how. It’s better to seek help from a professional as you could risk causing more damage to your device if you don’t know what you’re doing.

Method 4: Perform a Factory Reset

If all the methods above did not solve your problem, the last resort you can take is to perform a Factory Reset. This method works on Android and iOS smartphones and erases all your data. It is the quickest way to try to fix why your phone screen went black. Here are the steps.

For Android Users

If you’re on Android, tap Settings > Backup and Reset. Tap on Factory data reset > Delete all to initiate the factory reset.

If you cannot do this, here’s how to perform a factory reset manually using Recovery Mode.

Note

The process of booting into Recovery Mode is not the same across all Android devices and depends on the manufacturer and model of your phone. Refer to your owners manual to see which method is the right one for your Samsung Galaxy F15 5G.

Step 1A: Press and hold the Power button and Volume Down buttons simultaneously and continue holding until the screen starts.

Step 1B: For Android devices with a Home button, press and hold the Home button and the Power button and continue holding until the screen starts.

Step 1C: Press and hold the Power button as well as the Volume Up and Volume Down buttons simultaneously and continue holding until the screen starts.

Step 2: Use the Volume buttons to navigate the choices and select Wipe data/factory reset and confirm your choice with the Power button.

Step 3: Simply wait for the process to complete and wait for your Samsung Galaxy F15 5G to restart automatically.

F****or iOS Users

Step 1: For iOS users, meanwhile, tap Settings > General > Transfer or Reset iPhone.

Step 2: Next, choose Erase All Content and Settings. Check the list of items you want to remove.

Step 3: Tap Continue and enter your iPhone passcode. A message warns you that the process will delete all media and data and reset all settings.

Step 4: Tap Erase iPhone to confirm. You’ll be asked to type in your Apple ID and password if Find My is active. Enter your password and tap Erase.

Part 3: How To Fix Black Screen Phone With an Alternative

If your phone screen went black but still works and doing the methods above did not solve the issue, you can use Wondershare Dr.Fone for iOS and Android as a last resort. It’s one of the most popular smartphone repair tools today, enabling you to fix all kinds of annoying scenarios. These include black screen, boot loop, white screen of death, bricked iOS or Android device, and more.

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Key Features

Dr.Fone – System Repair for iOS and Android has fantastic features you can immediately take advantage of. Here are its key features below.

• Fix all Android and iOS Problems in Minutes

Dr.Fone – System Repair can fix all kinds of issues on your Android/iOS, such as a black screen, white screen of death, screen freeze, boot loop, or recovery mode. All of this can be done within less than 10 minutes to save you precious time.

• Supports up to 1000+ Android Smartphones and the latest iOS

All iOS versions, including the latest iOS 16 and iOS 16 beta, are fully supported by Dr.Fone – System Repair. The app handles all your smartphone issues without data loss to secure your info. On the other hand, if you own an Android, the app supports up to 1000+ Android smartphones, making it highly versatile for Android owners.

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Tech Specs

Dr.Fone – System Repair (Android)’s minimum system requirements for your computer are listed below.

Computer OS	Android
Windows 11, 10, 8.1, 8, 7	Android 2.1 and up to the latest

Meanwhile, here are the system requirements for Dr.Fone – System Repair (iOS).

Computer OS	iOS
Windows 11, 10, 8.1, 8, 7	Supports all iOS versions, including the latest iOS 16 and iOS 16 beta
macOS 12, 11, 10.15, 10.14, 10.13, 10.12, 10.11, 10.10, 10.9, 10.8

Pros and Cons

If you’re still undecided about Dr.Fone – System Repair, here are its pros and cons.

Pros

• Fone – System Repair for iOS and Android has a clutter-free and beginner-friendly user interface. It’s easy to understand and use, so you can start immediately.
• Both the iOS and Android versions finish the repair tasks within less than 10 minutes to save you time.

Cons

• Each version for each OS is sold separately.
• The free version works up to your device’s compatibility. Once you start the repair process, the app will ask you for a valid license key.

How to Fix Black Phone Screen With Dr.Fone – System Repair

Here’s how to fix your phone screen with Dr.Fone – System Repair on iOS/Android.

Step 1: Download and install Dr.Fone – System Repair for iOS or Android. Next, open the program and connect your smartphone.

Step 2A (For iOS): Choose the correct model of your iPhone for the program to be able to download the appropriate firmware package.

Step 2B (For Android): Click Start. On the next window, choose the Brand, Name, Model, Country, and Carrier of your smartphone, then click Next.

Step 3: Follow the on-screen instructions provided on the main program window and wait for the repair process to complete.

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Conclusion

Our increasing reliance on smartphones has led to amazing advancements in new technologies. However, lingering issues such as your phone screen not turning on or your phone screen being black but still working are ongoing problems to many. That’s why learning how to prevent these events is essential to take care of your smartphone.

Doing all the recommended methods above usually solves the case. If the different fixes don’t work for you, Dr.Fone – System Repair for iOS and Android can help resolve all your problems within less than 10 minutes. You can download it for free on Windows and Mac to test it yourself.

Reasons for Samsung Galaxy F15 5G Stuck on Boot Screen and Ways To Fix Them

One of the main reasons why people own a phone is for convenience. It will be ironic if that device, supposed to grant convenience, provides problems instead. Some people face this when their Android phone is stuck on the logo page and unable to do anything. As expected, this is common in Android phones and is why people are unhappy with Android phones.

This article will share the possible reasons why your Android phone is stuck on the boot screen. This article will share three possible reasons for this problem and five valuable tips to help fix this issue. If all else fails, we have an application to share and recommend that is guaranteed to solve your problem in no time. Keep on reading to find out more!

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## Part 1. Why Is Your Samsung Galaxy F15 5G Stuck on the Boot Screen?

There are countless reasons why a problem happens, just like why your Android phone is stuck on the logo page. This section sieved out the top 3 reasons why your Android boot screen happens and some tips to overcome it.

1. Changes to the Software

Android is a flexible operating system. It allows users to customize it in any way they desire, which is Android’s beauty. The customizable nature of the operating system allows users to unlock, root, flash, and tinker. However, this flexibility in customization might be a double edge sword. Accidental tampering with the Android system might result in software problems, such as being stuck on the Android boot screen.

Fortunately, this is not a complicated fix. Android accepts different fixes and allows the system to return to how it once was. Even with software issues, the system does not get completely inoperable. The best way to fix changes to the software is to start from the beginning of the process. This might offer the best chance for you to restore your phone to normal.

Although it is fun to customize and change the software, following trusted sources ensures you do not damage your phone. Having an Android phone stuck on the logo page is one of the many examples of the problems that might happen if changes to the software go out of hand.

2. Android Software Updates

Updates are a common cause of Android phones stuck on the logo. It happened when the update did not complete as it should have been. Several reasons for incomplete updates, such as poor internet connection, the connection between computer and phone being lost, a power cut, the phone freezing, and the list go on. When an update is uncompleted, issues such as being stuck at the Android boot screen and many others might occur.

Before an update starts, your mobile device will notify you of the duration of the update. As a tip, set aside an additional 10-15 minutes on top of the update duration to ensure your update is completed successfully. It will be ideal for activating the software update only when there is sufficient power in your phone or keep it charging during the update.

When an update is disrupted or stopped before it completes, the existing Android version will become corrupted while the new software to be updated is incomplete. This means that your Samsung Galaxy F15 5G has no system to run on. Always complete your software updates, and you will not have the problem of your Android phone getting stuck on the logo.

3. Malfunctioning Applications

If you noticed that your Android phone is stuck on the logo page only after installing certain apps, there is a high chance that the app is not compatible with the existing apps in your phone or with the Android version. When an app conflicts with the Android system or other apps, this will run into problems with your phone.

This problem typically happens when an app is downloaded from a third-party source, not the official Google Play Store. This app from a third-party source might be malicious or contain a virus. This can cause problems such as being stuck at the Android boot screen.

To overcome this, locate the app that has been giving you issues and remove the app from your phone. Restart your device, and you should be able to have your Samsung Galaxy F15 5G functioning properly.

Part 2. 5 Helpful Ways To Fix Android Phones Stuck on Boot Screen

After understanding the common problems on why your Android phone is stuck on the logo page, here are five easy solutions you can try solving at home.

1. Force Reboot

When encountering problems with your Samsung Galaxy F15 5G, such as being stuck at the Android boot screen, you should first try a forced reboot. This simple yet effective solution could be what you need to solve all your Android problems. It is essential to leave your device turned off for at least a minute or two before turning it back on.

2. Pull Out Battery

Another way to restart your Samsung Galaxy F15 5G when it is frozen is to try taking the battery out. Android devices are designed with a removable battery, and sometimes you can resolve the issue easily by removing the battery and replacing it after a couple of seconds. Then, turn on your device again and test to see if your Android phone is stuck on the logo page.

If it works, then the problem is solved. However, some Android devices come with a built-in battery. For these kinds of devices, a stimulated battery pull should be attempted. A simulated battery pull is a set of instructions telling your Samsung Galaxy F15 5G to switch off and on again. If your device does not offer the simulated battery pull option, omit this troubleshooting option.

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3. Charge Your Device

If your Android phone is stuck on the logo page and not getting past it, no matter how many times you have tried, it may be due to a low battery! As simple as it sounds, plug your device into a power outlet and try restarting your phone. You might be surprised that this simple fix is all it takes to solve your Android problem.

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4. Wipe Cache Data

Cache refers to a software or hardware component of an Android device that stores your program and data for reference. This data might result from the daily usage of your device or duplicate data from a different source on the Samsung Galaxy F15 5G device. Similar to a computer, if the cache occupies too much space on your device, it might cause your Samsung Galaxy F15 5G to become slower and eventually get stuck at the Android boot screen.

Wiping out the cache data from your Samsung Galaxy F15 5G could free up more space, allow your device to function faster, and avoid problems such as being stuck at the Android boot screen. Do not worry; wiping the cache data is entirely safe and will not lead to any loss of important data or programs on your phone.

5. Factory Reset

If all the methods above fail, performing a factory rest might be your last option. However, it is important to note that performing a factory reset will erase everything on your phone, including apps, contacts, photos, etc. As a tip, back up all your data from your device before performing a factory reset. That way, you can still retrieve all your precious information after the reset.

Follow the steps below to perform a factory rest on your Samsung Galaxy F15 5G:

Step 1: Turn off your phone and press the Power button and Volume Down button at the same time

Step 2: Use the Volume button to scroll the options and highlight Wipe data/factory reset. Press the Power button to begin the factory reset.

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Part 3. Bonus Tip: Best App To Solve Android Phone Stuck On Boot Screen

If all the solutions above do not work and you do not want to perform a factory reset on your phone, one option is to use an app called Dr.Fone. It is one of the most effective phone recovery solutions and can help to bring your Samsung Galaxy F15 5G back to a state like it was brand new. Being stuck on the Android boot screen will be a problem of the past.

Refer to the tutorial below to solve your Android phone is stuck on the logo page issue.

Step 1: Download and install Dr.Fone – System Repair (Android) on your computer. Open the application and connect your Samsung Galaxy F15 5G to the computer.

Step 2: Select the issue you face on the next page. If you use a Samsung Galaxy F15 5G phone, select Stuck at Samsung Galaxy F15 5G Logo. Alternatively, you can click on Black Screen or Stuck in Boot Loop.

Step 3: Input the Brand, Name, Model, Country, and Carrier of your phone and click on Next.

Step 4: Follow the instructions provided on the page and wait for the system repair to finish. After which, click on Done to complete the process.

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Conclusion

This article summarizes some possible reasons your Android phone is stuck on the logo page. Five useful strategies were shared to easily overcome your Samsung Galaxy F15 5G being stuck in the boot. However, if all the above methods do not work, we recommend trying the Dr.Fone-System Repair.

Dr.Fone-System Repair repairs the operating system issues and fixes the problem with your Samsung Galaxy F15 5G. Once you power on your Samsung Galaxy F15 5G again, you can rest assured that it will be like new.