7 Solutions to Fix Error Code 963 on Google Play Of Xiaomi Redmi A2

People are increasingly complaining about Google Play Error Codes which pop-up during downloading, installing or updating an App via Google Play Store. Amongst these, the most recent and common one being Error Code 963.

Google Play Error 963 is a typical error which shows up not only when you try to download and install an App but also during App update.

Error 963 cannot be attributed to a particular App or its update. It is a Google Play Store error and is experienced by Android users across the world.

Error Code 963, just like any other Google Play Store errors, is not something difficult to deal with. It’s a minor glitch which can be fixed easily. There is no need to worry or panic if you see Error 963 on Google Play Store preventing your favorite App from downloading or updating.

Read on to find out more about the Google Play Error 963 and best ways to fix it.

Part 1: What is Error Code 963?

Error 963 is a common Google Play Store error which basically hinders Apps from downloading and updating. Many people get worried when Error Code 963 does not let them install new Apps or update existing ones. However, please understand that Google Play Error is not such a big deal as it may sound and can be overcome easily.

Error 963 pop-up message reads as follows: “cannot be downloaded due to an error (963)” as shown in the image below.

A similar message shows up even while you are trying to update an App, as shown in the screenshot below.

Error Code 963 is basically an outcome of data crash which mostly is seen in cheaper smartphones. There might another reason for Error 963 preventing Apps from downloading and updating, which is Google Play Store Cache being corrupted. People also speculate SD Card related issues as many-a-times external memory enhancer chips do not support large Apps and their updates. Also, Error 963 is very common with HTC M8 and HTC M9 smartphones.

All these reasons and more can handle with ease and you can continue to use Google play services smoothly. In the following segment, we will discuss various fixes to cure the problem to enable to you download, install and update Apps on your device normally.

Part 2: Easiest solution to fix Error Code 963 on Android

When it comes to the most convenient solution to fix error 963, Dr.Fone - System Repair (Android) cannot be missed. It is the most productive program that covers a wide range of Android issues. It ensures full safety while performing and one can fix the Android issues in a hassle-free way.

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This section will provide you the tutorial guide for how to fix error code 963.

Note: Before moving to solve the error 963, we would like to inform you that the process may result in wiping away your data. And therefore, we suggest you to make backup of your Xiaomi Redmi A2 prior to fixing this Google Play error 963.

Phase 1: Connecting and preparing the Xiaomi Redmi A2 device

Step 1 – To begin fixing error 963, run Dr.Fone after downloading and installing it on your PC. Now, pick out the ‘System Repair’ tab from the main screen. Thereupon, with the help of a USB cable, make connection between your Xiaomi Redmi A2 and PC

Step 2 – On the left panel, you’re supposed to choose ‘Android Repair’ and then click the ‘Start’ button.

Step 3 – On the following screen, you need to choose the appropriate details for your device like the name, brand, model, country/region etc. Later, go for warning confirmation and hit ‘Next’.

Phase 2: Taking Android device in Download mode for repairing

Step 1 – It is essential to get your Xiaomi Redmi A2 or tablet entered in Download mode. For this, following are the steps to be taken:

If the Xiaomi Redmi A2 device contains Home button:

• Turn the Xiaomi Redmi A2 device off and then keep holding the ‘Power’, ‘Volume Down’ and ‘Home’ buttons altogether for about 10 seconds. Next, release them all and push the ‘Volume Up’ key. This way, your device will enter the Download mode.

If the Xiaomi Redmi A2 device contains no Home button:

• Switch off your phone/tablet and press the ‘Volume Down’, ‘Bixby’ and ‘Power’ buttons for 10 seconds. Leave the buttons and then press the ‘Volume Up’ button for entering download mode.

Step 2 – Press the ‘Next’ button and then the program will commence the firmware downloading.

Step 3 – Upon successful downloading and verification of the firmware, the process of Android device repairing will begin automatically.

Step 4 – Within a while, the Google play error 963 will be vanished.

Part 3: 6 Common Solutions to fix Error Code 963

Since there is no specific reason for Error Code 963 to occur, similarly there is no one solution to the problem. You may use any one of them below or try them all to never see Error Code 963 on your device.

1. Clear Play Store Cache and Play Store Data

Clearing Google Play Store Cache and Data basically means keeping Google Play Store clean and free from trouble-making data stored in respect of it. It is advisable to carry out this process regularly to prevent Errors like Error Code 963 from occurring.

Follow the steps given below to fix  Error Code 963:

Visit “Settings” and select “Application Manager”.

Now select “All” to see all downloaded and built-in Apps on your device.

Select “Google Play Store” and from the options that appear, tap on “Clear Cache” and “Clear Data”.

Once you are done clearing Google Play Store Cache and Data, try to download, install or update the App facing Google Play Error 963 again.

2. Uninstall updates for Play Store

Uninstalling Google Play Store updates is an easy and quick task. This method is known to have helped many as it brings back the Play Store to its original state, free from all updates.

Visit “Settings” and select “Application Manager”.

Now select “Google Play Store” from “All” Apps.

In this step, click on “Uninstall Updates” as shown below.

3. Shift the App from SD Card to device’s memory

This method is strictly for certain Apps which cannot be updated because they are stored on an external memory card, i.e., SD Card. Such memory enhancing chips do not support large Apps and due to a shortage of space prevents them from updating. It advisable to move such Apps from the SD Card to the Xiaomi Redmi A2 device’s internal memory and then try to update it.

Visit “Settings” and select “Apps”.

From “All” Apps click on the App which is unable to update.

Now click on “Move to Phone” or “Move to internal storage” and try to download its update again from the Google Play Store.

Try updating the App now. If the Apps’s update does not download even now, DO NOT worry. There are three more ways to help you.

4. Unmount your external Memory Card

Error Code963 may also occur due to an external memory chip used in your device to enhance its storage capacity. This is very common and can be dealt with by unmounting the SD Card temporarily.

To unmount your SD Card:

Visit “Settings” and keep scrolling downwards.

Now select “Storage”.

From the options that appear, select “Unmount SD Card” as explained in the screenshot below.

Note: If the App or its update downloads successfully now, do not forget to mount the SD Card back.

5. Remove and Re-add your Google account

Deleting and re-adding your Google account in might sound a little tedious but it does not take much of your precious time. Moreover, this technique is very effective when it comes to fixing Error  Code 963.

Carefully follow the steps given below to remove and then re-add your Google account:

Visit “Settings”, under “Accounts” select “Google”.

Select your account and from the “Menu” select “Remove account” as shown below.

Once your account is removed, follow the steps given hereunder to add it back again after a few minutes:

Go back to “Accounts” and select “Add Account”.

Select “Google” as shown above.

In this step feed in your account details and your Google account will be configured once again.

6. Special technique for HTC users

This technique is specially crafted fro HTC smartphone users who frequently face Google Play Error 963.

Follow the step-by-step instructions given below to uninstall all updates for your HTC One M8 Lock Screen App:

Visit “Settings” and find “HTC Lock Screen” under “Apps”.

Now click on “Force Stop”.

In this step, Click on “Uninstall Updates”.

This remedy is as simple as it sounds and has helped many HTC users to get rid of Error 963.

Google Play Errors are a very common phenomenon these days, especially Error Code 963 which usually occurs in the Google Play Store when we try to download, install or update an App. There is no need to worry if you see Error Code 963 pop-up on your screen as your device and its software are not to be blamed for Error 963 to suddenly surface. It is a random error and can be fixed easily by you. You do not need any technical assistance to deal with the issue. All you need to do is follow the steps introduced in this article to use Google Play Store and its services smoothly.

8 Ultimate Fixes for Google Play Your Xiaomi Redmi A2 Isn’t Compatible

Nowadays, keeping yourself informed about the newest apps and features is essential. Have you encountered the error message “Google Play your device isn’t compatible with this version?” When attempting to download or update an application, this problem can pose a significant obstacle. The good news is that you can now alleviate those concerns.

In this article, we delve into how to resolve the “your device isn’t compatible with this version Google Play” error. It will discuss the top 8 ultimate fixes for this vexing issue that many Android users face. From practical tips to advanced solutions, this article aims to empower you with the knowledge to overcome this challenge.

Part 1: Reasons Behind Your Device Isn’t Compatible With This Version Play Store

Encountering the frustrating “your device isn’t compatible with this version Google Play“ error can be disruptive. That’s why it is essential to go through the underlying reasons causing this compatibility issue:

1. Outdated Operating System Firmware

One of the primary culprits behind the compatibility error is outdated OS firmware. App developers release updates to keep up with the latest features and security patches. That’s why an obsolete OS version on your device may render it incompatible with the newer app versions available on the Google Play Store.

2. Insufficient Hardware Requirements

Each application has specific hardware prerequisites that your device needs to fulfill. In case your smartphone does not meet the required specifications, you won’t be able to utilize the app. Thus, Google Play Store may restrict access to certain applications, citing compatibility issues.

3. Corrupted Cache Files

Cache files are designed to enhance the speed and efficiency of app loading. Yet, they can sometimes become corrupt. When this occurs, it disrupts the app’s normal operation. Clearing these corrupted cache files is often a crucial step.

4. Geographic Restrictions

In certain cases, app developers or Google Play itself may impose geographic restrictions. This could lead to compatibility issues if your device is located in an area where the app is restricted. Understanding the geographical availability of an app is vital in finding the root cause.

4. Beta Versions and Unstable Releases

Engaging with beta versions or unstable releases of an app can result in compatibility issues. These versions are typically in the testing phase. That’s why their compatibility with a wide range of devices may not be guaranteed. If you find yourself facing compatibility errors, it’s worth checking if you are in a beta program.

Part 2: 8 Reliable Fixes for Google Play Your Device Isn’t Compatible With This Version

Facing the “Play Store your device isn’t compatible with this version” error is an all-too-familiar setback. However, fear not, as this article will be your guide in resolving this issue. Summarized below are the top 8 solutions to fix this error with ease:

Fix 1: Force Quit Google Play Store

Force quitting the Google Play Store is a simple yet effective first step in resolving compatibility issues. Occasionally, the app may encounter glitches or background errors. These can hinder its proper functioning. Force quitting the Google Play Store and restarting it can often rectify these issues. You can use the following steps to force quit Google Play Store:

• Step 1. On your Xiaomi Redmi A2, find the Google Play Store and long-press its icon. Press “App info” from the pop-up menu to access the app information screen.

• Step 2. Here, tap the “Force Stop” option to force close the Google Play Store. After a while, relaunch the app to see if the issue is resolved.

Fix 2: Clear Google Play Store Cache

Clearing the cache of the Google Play Store is a targeted solution. It addresses potential compatibility issues arising from corrupted or outdated temporary files. The cache stores data that helps the app load faster. Yet, when these files become corrupted, it can lead to performance issues. Follow these steps to clear the Google Play Store cache and the “device not compatible Google Play” issue:

• Step 1. After finding the Google Play Store on your device, press and hold the icon until a pop-up menu appears. Here, touch the “App info” option to reach the screen displaying information about the app.

• Step 2. Here, press “Storage and Cache,” and on the following screen, tap “Clear cache.” Confirm your action to wipe the cache data. Afterward, access the targeted app again to check if the issue is resolved.

Fix 3: Remove the Google Services Framework’s Cache and Data

The Google Services Framework plays a crucial role in your Xiaomi Redmi A2. It is essential in the functioning of various Google services, including the Google Play Store. Clearing its cache and data can be an effective method to tackle compatibility issues. Here’s a step-by-step guide on how to remove the Google Services Framework’s cache and data:

• Step 1. Open your device’s Settings and scroll down to tap “Apps.” There, press the “All Apps” options, and on the following screen, choose “Show System” from the top right corner.

• Step 2. Now, find and tap the “Google Services Framework” app and go on to press “Storage and Cache.” Here, use “Clear Cache” and “Clear Storage” to clear its cache and data.

Fix 4: Update the Android OS Version

An outdated operating system is a common factor behind compatibility issues. This case is often used with Google Play Store and other important apps. Maintaining your Xiaomi Redmi A2’s compatibility with the latest app releases is essential. To ensure your Android operating system is up-to-date, please proceed with the following steps:

Instructions. You will need to start by accessing the Xiaomi Redmi A2 device’s “Settings.” Scroll down to find and press the “System” option. On the following screen, tap “Software Update” to check if an update is available. If there is one, follow the on-screen prompts to update your device’s OS.

Fix 5: Uninstall the Google Play Store Updates

In certain cases, issues with the Google Play Store itself may be contributing to compatibility errors. Uninstalling recent updates can revert the app to its default state. It can potentially resolve the problem. Follow these steps to uninstall updates for the Google Play Store and resolve “device not compatible Play Store” issues:

• Step 1. Using your Xiaomi Redmi A2’s Settings, access the Google Play Store app in the “Apps” tab. Once on its info page, tap the three dots icon from the top right corner.

• Step 2. From the available options, choose “Uninstall updates.” Then confirm your decision when prompted to delete the Google Play Store updates.

Fix 6: Sideload the Incompatible Android App

If all else fails and the compatibility issue persists, sideloading the app can be a workaround. It means installing the app manually without using the Google Play Store. This approach proves especially valuable for users with a strong determination to access a specific application. Below is a comprehensive, step-by-step tutorial on how to sideload an app:

• Step 1. Long-press the Google Chrome icon to open the app info menu. Navigate to the “Install unknown apps” section. Here, toggle the switch to enable “Allow from this source.”

• Step 2. Afterward, access a reliable, trusted website where the APK for the targeted app is available. Download and install the app to resolve the compatibility issues.

Fix 7: Install a Custom ROM

Have you exhausted other options and are still grappling with compatibility issues? Installing a custom ROM could be a more advanced but effective solution. Custom ROMs are modified versions of Android operating systems developed by the Android community. Engaging in this procedure entails large modifications to your device’s software. It is crucial to comprehend the potential consequences and proceed with caution.

Installing a custom ROM may void your device’s warranty. Moreover, it’s crucial to choose a ROM compatible with your device model. Installing a custom ROM is an advanced solution that should be approached with caution. It has the capability to address compatibility issues. Nevertheless, it demands a certain level of technical expertise and may not be suitable for all users.

Fix 8: Try Using a Third-Party App Store

The final solution to avoid compatibility issues on the Google Play Store is to use a different app store. Exploring alternative app stores can be a pragmatic workaround. Several third-party app stores offer a diverse range of applications. They might provide the desired app without encountering compatibility errors and help avoid the “device not compatible Google Play” error.

You can explore reputable third-party app stores such as Aptoide, Amazon Appstore, GetJar, or SlideME. Ensure the chosen app store is reputable and widely used, minimizing potential security risks. Exercise caution and ensure the legitimacy of the app store to avoid security risks.

Part 3: Is Your Play Store Not Working Properly? Fix It Now With Wondershare Dr.Fone

If you are unable to download any application on your Xiaomi Redmi A2, it might be because of your Play Store issue. Play Store is the crucial element in your device, providing your facility with many features and functions. Get it fixed by trying Wondershare Dr.Fone – System Repair (Android) tool within a few clicks.

The System Repair tool in Dr.Fone helps you to resolve this issue in your Android Phone with powerful mechanisms and efficient working. It provides a user-friendly interface to fix Play Store Not Working with much ease.

Key Features of Wondershare Dr.Fone

1. Fone – System Repair (Android) allows you to repair your Xiaomi Redmi A2 easily in just a few clicks.
2. This tool is also used to resolve the Black Screen of Death issue and Bricked Android devices problem.
3. Users can fix their Android devices of any model or brand within minutes.
4. With its easy-to-follow guide and steps, no technical expertise is required to use Dr.Fone’s software.

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Steps Involved To Fix Play Store Not Working Properly via Wondershare Dr.Fone

Now, we will be discussing the guide to resolve your “Google Play your device isn’t compatible with this version” errors. Here is how to fix the Play Store not working properly with Wondershare Dr.Fone – System Repair (Android):

• Step 1: Access Wondershare Dr.Fone on Computer

The first thing you need to do is to launch Wondershare Dr.Fone on your PC and access the “Toolbox” panel, followed by the “System Repair” section. Then, select the “Android” device and hit the “Start” button to proceed with the repair process.

• Step 2: Put Device Details and Download the Firmware

After that, you need to enter the Xiaomi Redmi A2 device details like the “Name, Model, Brand, etc.” and put your phone on a Download Mode. Following this step, the firmware will download on its own, and you need to click the “Fix Now” button to install it on your Xiaomi Redmi A2.

• Step 3: Confirm the Installation and End the Process

In the last step, you will have to put in the code and proceed with the “Confirm” button to initiate the repair process. This may delete all your data in the Xiaomi Redmi A2 device, and once it has ended, select the “Done” button to conclude the process.

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Conclusion

To conclude, encountering compatibility issues like “Google Play your device isn’t compatible with this version,” can be a frustrating roadblock. However, this article has armed you with the knowledge through exploring various fixes. You now possess a toolkit of solutions to overcome the notorious issue. From forced quitting the Google Play Store to exploring the realm of custom ROMs, each fix has been crafted to cater to different user preferences.

For users seeking a comprehensive solution, Wondershare Dr.Fone emerges as a versatile and powerful tool. It goes beyond conventional troubleshooting methods. Its “Android Repair” feature is tailored to address various Android system issues, including those affecting the Google Play Store.

Full Guide: How To Fix Connection Is Not Private on Xiaomi Redmi A2

Are you encountering the “your connection is not private” issue on your phone? We found many Android users have increasingly expressed their frustrations with this recurring problem while browsing on the internet.

Usually, you can just reload the page to fix the error. But in case it doesn’t help, you may need to look for more advanced solutions. In the following discussion, we will delve into why this “your connection is not private” on Android happens and explore solutions that work for you.

Part 1: Addressing Your Connection Is Not Private on Android

First of all, what does “your connection is not private” on Android mean? To answer this question, it’s essential to understand that this error is often associated with Secure Socket Layer (SSL) protocol issues.

SSL is a cryptographic protocol created to establish a secure communication channel over the internet. Its primary purpose is to ensure the confidentiality and integrity of data exchanged between a user’s device and a website’s server.

The error message appears when there’s a problem with the SSL/TLS (Transport Layer Security) certificate of the website you are trying to access. This certificate is a digital document that authenticates the website and encrypts the data transmitted between the user’s device and the server.

Some common factors that could trigger the “your connection is not private” on Chrome Android error:

1. Expired or invalid SSL certificate of the website;

Certificates are issued for a specific period, and if the website owner fails to renew it in time, your browser will detect it as not secure.

2. There is a mismatch between the domain on the certificate and the actual domain you are trying to visit;

This discrepancy might occur due to a misconfiguration on the website or, in some cases, due to a man-in-the-middle attack where a third party intercepts the communication between your device and the server.

3. No HTTPS enforcement;

Another reason for the issue is if the installed SSL certificate doesn’t turn on the “force HTTPS” option. This means visitors might be using the non-secure HTTP version of the site instead of the safe URL.

So, the error serves as a warning to users, indicating that the connection may not be secure and sensitive information could be at risk.

Browsers, including those on Android devices, prioritize user safety and privacy. They will block access to potentially compromised websites to prevent data theft or unauthorized access. That’s why when you get the “your connection is not private” message on Android, you can’t access the website.

Part 2: What The Error Codes in “Your Connection Is Not Private” Mean

When “your connection is not private” on Chrome Android error shows up, it often comes along with specific error codes that can indicate the root cause of the issue. Understanding these error codes is crucial for troubleshooting and resolving the problem effectively.

1. ERR_CERT_SYMANTEC_LEGACY: Unsupported Symantec-issued certificate

This error code indicates that the website you are attempting to access is equipped with an unsupported Symantec-issued certificate. Symantec, a prominent Certificate Authority, had faced concerns about the security of its certificate issuance processes.

As a result, major browsers, including Google Chrome, no longer support certificates issued by Symantec. If you encounter this error, it implies that the website’s SSL certificate is outdated and needs to be updated with a certificate from a trusted Certificate Authority.

2. NET::ERR_CERT_AUTHORITY_INVALID: Unauthenticated SSL certificate

The presence of this error code suggests that the SSL certificate of the website cannot be authenticated by your browser. This could occur if the certificate is self-signed or issued by an unrecognized Certificate Authority.

3. NET::ERR_CERT_DATE_INVALID: Date and time mismatch

This error code points to a discrepancy between your Xiaomi Redmi A2’s date and time settings and the information on the website’s SSL certificate, as they have expiration dates. If the date and time settings on your device are incorrect, it may prevent the certificate from being validated. Correcting your device’s date and time settings should resolve this issue.

4. SSL certificate error: Generic or unspecified problem

This is a more generic error message that indicates a problem with the website’s SSL certificate without specifying the exact nature of the issue. It could indicate various issues, such as an expired certificate, a misconfiguration in the certificate chain, or other SSL-related problems.

Part 3: How To Fix Your Connection Is Not Private on Android

Encountering the “your connection is not private” error on Android can be a frustrating experience. Fortunately, there are various methods to address and fix this issue, depending on its underlying cause.

In this section, we will explore some effective solutions to help you regain a secure and private connection.

Method 1: Clear your cache

When you use the internet, web browsers store information about your online activities in cached data and cookies to speed things up. However, having too much of this data can cause problems instead. It might even stop your browser from connecting securely.

So, clearing your browser cache and data can be a quick and simple “your connection is not private” Android fix. Follow the steps here:

• Step 1: Open and launch Chrome.
• Step 2: Access the Menu (the three dots button) to open the Settings. Select Privacy and Security > Clear Browsing Data.
• Step 3: Opt for the “All Time” option and click “Clear Data” to erase your cache.

After successfully clearing your browser cache and data, revisit the website to check if the problem persists.

Method 2: Repair the Android system

Addressing the “your connection is not private” to fix on Android involves examining both the Xiaomi Redmi A2 device and the website. If clearing browser data doesn’t help, there might be an issue with your Android system. One solution is to use the Wondershare Dr.Fone system repair tool to fix the issues safely.

How to perform system repair with Dr.Fone:

• Step 1. Open the Repair Tool

Start by launching Wondershare Dr.Fone on your computer. Go to the Toolbox section and connect your Xiaomi Redmi A2. Choose System Repair and pick Android as your device type.

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• Step 2. Begin Repair

Click Start on the new screen to kick off the repair. Since you’re dealing with a connection private issue on Android, select System Damage.

• Step 3. Fill in the Xiaomi Redmi A2 device Details

The platform will detect your Xiaomi Redmi A2’s brand. Confirm the Name, Model, Country, and Carrier. If your device is unlocked, choose OPEN in the Carrier section. Agree to the warning, click Next, and proceed with the repair.

• Step 4. Activate Download Mode

Follow the instructions to put your Xiaomi Redmi A2 into Download Mode. Once in Download Mode, you will start downloading the firmware.

• Step 5. Confirm Installation

Remember, the repair may erase data. It’s advisable to back up your data first before starting the repair. Enter “000000” to confirm the repair process, shown by a progress bar.

When done, click Done if your Android starts properly. If not, click Try Again to repeat the process.

Method 3: Check and fix the date and time on your Android

Since the error code “NET::ERR_CERT_DATE_INVALID” indicates a mismatch between the date and time on your device and your browser, you need to adjust the date and time settings on your Android to fix it.

The specific steps can vary based on your Android model, but the general approach involves locating the “date and time” settings on your phone. How to fix the date and time on Android to bypass “your connection is not private” on Chrome Android:

• Step 1: Go to your Xiaomi Redmi A2’s Settings > Date & Time.
• Step 2: Switch on the “Automatic Date & Time” to sync with the network-provided time.

Method 4: Perform factory reset

If nothing else works, there might be malware on your phone causing trouble. It’s crucial to eliminate this threat before further damage occurs. The recommended action is to perform a factory reset on your phone.

However, keep in mind that this process can result in data loss, so it’s essential to back up your data beforehand. Follow the steps to perform a factory reset on Android:

• Step 1: Go to your Android Settings.
• Step 2: Select Backup and Reset > Factory data reset. Then, opt to erase all data.

Most of the time, you won’t need to go to the extreme of a factory reset. The simpler solutions mentioned earlier should take care of the Security Certificate Error on your Android.

Conclusion

By now, you should have a good grasp of the “Your Connection Is Not Private” problem on Android. This issue typically arises from complications with the SSL certificate of the website, designed to ensure a secure connection.

When you see the error message, it often comes with specific codes that indicate the underlying problem. Several methods can be employed to fix the “Your Connection Is Not Private” on Android. Clearing the browser cache, repairing the Android system using tools like Dr.Fone, checking and fixing date and time settings, and performing a factory reset as a last resort are among the solutions.

By prioritizing user safety and following the step-by-step approach in this guide, you can navigate and resolve this common internet browsing challenge on your Xiaomi Redmi A2s.

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