9 Solutions to Fix Process System Isn’t Responding Error on Motorola Moto G14

The “Process system isn’t responding” is a common error that occurs in almost every kind of Android device. Even though most Android smartphone manufacturers have taken a huge leap in the last few years, the operating system still suffers from a few pitfalls. The process system isn’t responding Android is one of those errors that have been reported plenty of times. I definitely understand encountering the ‘Process System Isn’t Responding’ error on your Motorola Moto G14 can be frustrating.

However, there are several straightforward methods to resolve this issue. This article will provide a step-by-step guide on how to fix the problem and restore your device to normal functionality.

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Part 1: Reasons for process system isn’t responding error

There could be plenty of reasons for getting the process system is not responding in Android.

1. Software Glitch: Android systems may experience temporary glitches due to factors like memory management issues, conflicts between apps or services, or system updates.
2. Insufficient System Resources: Low system storage is another reason for getting the error. If you have too many apps on your phone, then it might take a toll on its memory and generate the “process system isn’t responding” prompt.
3. Third-Party Apps: Users have also complained that they receive the “Android process system is not responding” error after installing a new app. If you have installed an app from a source other than Google Play Store, then the chances are that you can get this error. Though, even after installing an app from Play Store, there is a bleak probability of facing this issue as well.
4. Outdated Software: Using outdated apps, particularly system apps or critical components, may lead to compatibility issues with the latest Android version.
5. System Updates: Most of the time, it happens whenever a device is restarted after updating its Android version. Your device could have undergone a bad update or might have had an unsupported driver. This can result in the occurrence of process system not responding issue.
6. Corrupt Cache Files: Corrupted cache files can lead to conflicts and result in error.
7. Overclocking or Modifications: Rooting or modifying the Android device, or applying overclocking settings, can lead to instability and the process system not responding error.
8. Hardware Issues: Rarely, hardware problems like failing components can interfere with the proper functioning of the system.

No matter what the cause is, there are plenty of ways to overcome this issue. We have listed a handful of them in this post.

Part 2: How to Fix Android Process Not Responding? 8 Fixes

When this error occurs, it can disrupt the normal operation of the Motorola Moto G14 device, causing apps to freeze or crash. Fortunately, there are several effective methods to address this problem.

Fix 1: Restart your device

This is one of the easiest ways to resolve the process system not responding error. If you are getting this error on your phone, then try to manually restart your device. The way to restart your phone might differ from one device to another. Mostly, it can be done by long-pressing the power button. This will provide different power options. Tap on the “Reboot” one to restart your phone.

If it won’t work, then long press the Power and Volume up buttons at the same time until the screen goes off. Afterward, use the power button again to turn it on.

Fix 2: Reset App Preferences

Sometimes the apps interfere with the Motorola Moto G14 device’s settings because they were given permission to access specific functions. It is recommended to allow the asked permission precisely because some suspicious apps can also steal your sensitive data. Here are the straightforward instructions you need to follow to reset the app preferences:

Proceed to the “Apps and Notifications” settings from the Settings app. Next, tap the “See All Apps” option and access the “Three Dots” menu. Here select the “Reset App Preferences” option and confirm the process from the confirmation pop-up.

Fix 3: Free Up Space to Make Sure Android Have Enough Internal Memory

In case the Android internal memory is completely filled, it will slow down the processing speed of the Motorola Moto G14 device. Internal memory is vital for the Motorola Moto G14 device to run all the background apps or the process required by the OS to run the Motorola Moto G14 device efficiently. You can follow these steps to free up some space on your Motorola Moto G14:

Step 1: Open the Settings app on your Motorola Moto G14 and access the “Battery and Device Care” option by scrolling down. Next, tap on the “Three Dots” from the top right corner and choose the “Storage Booster” feature.

Step 2: Following this, you can select the data you want to remove from the internal memory. Your device will show the space it will free up for you, and you can press the “Free Up” button to free up the storage.

Fix 4: Enter Safe Mode to Uninstall Suspicious Apps

This issue can also occur if you have installed an app from the Google Play Store with a very low rating or an APK. Unlike Apple App Store, anyone can easily upload their mobile apps on Play Store, so it is important to check the app’s credibility before installing it. Following are the simplified instructions to enter the safe mode and delete all suspicious applications:

Press and hold the “Power” button of your Android and press and hold the “Power Off” option to access the “Safe Mode” feature. Afterward, confirm to enter the safe mode and remove all the suspicious apps from the Motorola Moto G14 device. You can do this by holding on to the app and selecting the “Uninstall” option from the pop-up options.

Fix 5: Update All Apps on your Device

Updating the apps is crucial for any Android device to work with high efficiency and performance. Apps are developed to make the users’ daily tasks easy to execute. However, there might be some negligence in the development, which can leave some bugs in the app. These bugs are fixed with time by releasing the new version of the app. To update your Android app, proceed with the following step-by-step instructions:

Step 1: Locate the Play Store from the Android home screen and access it. Then, tap the “Profile” icon from the top right corner and proceed to the “Manage apps and devices” option. Afterward, you can check how many app updates are available from the “Updates available” option. To update the apps, you will have to go inside this option.

Step 2: You can tap on the “Update All” button if you want to update all the apps one by one. Otherwise, you can press the “Update” option adjacent to each app name to update the frequently used ones.

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Fix 6: Check the SD card

If you are still getting the process system isn’t responding to Android error, then chances are that there could be an issue with your SD card. Firstly, check if your SD card is working fine or not. If it is corrupted, then get another memory card for your phone. Also, it should have a prominent amount of free storage. You might be facing this issue if the SD card has limited free space.

Also, if you are storing apps on the SD card, then your phone might encounter the process isn’t responding issue whenever you run a respective app. Therefore, you should move apps from your SD card to the phone’s internal memory. To do this, go to your phone’s Settings > Application Manager and select any app. If the app is stored on the SD card, then you will get an option of “Move to devise storage”. Just tap on it and manually move every app to your device storage.

Fix 7: One click to fix the process system isn’t responding error

If all the above tricks don’t get your device out of the process system not responding state, then there may be some system issues on your Android. In this case, an Android repair can successfully fix issues like process system isn’t responding.

Note: Android repair may wipe out existing Android data. Back up your Android data before going on.

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Follow the easy steps below to fix process system isn’t responding error:

• 1. Download and install the Dr.Fone tool. Then select “System Repair” from the main window.

• 2. Connect your Motorola Moto G14 to the PC. After the Motorola Moto G14 device is detected, select the “Android” tab.

• 3. Select and confirm the correct device details of your Android. Then boot your Motorola Moto G14 in download mode and proceed.

• 4. Download the firmware and click “Fix Now”.

• 5. After a while, your Android will be repaired with the “process system isn’t responding” error fixed.

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Fix 8: Factory reset Android

It is always considered the most used way to factory reset your phone in order to resolve the process system not responding error. Though, this should be your last resort, as it will wipe off your device’s data entirely. Even if you are performing a factory reset, make sure that you back up your data by using a reliable tool like Wondershare Dr.Fone .

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If your phone is functioning, then you can easily factory reset it by visiting Settings > General > Backup & Restore and selecting the option of “Factory Data Reset”. Your device will display a warning regarding all the data files that would be lost or un-synced. Just tap on the “Reset” button to factory reset your device.

If your device is not functioning or locked, then you can perform the factory reset operation by putting your phone into Recovery mode. Most of the time, it can be done by pressing the Power and Volume up button simultaneously for at least 10 seconds. Though, the key combinations might change from one device to another.

After entering the Recovery mode, go to the “wipe data/factory reset” option using the Volume up and down button. Use the Power button to make a selection. If you get an additional message, then select the “yes – delete all data” option. When it is done, you can simply reboot your device.

Fix 9: Unroot the Motorola Moto G14 device

It has been further discovered that the process system isn’t responding error is more common in rooted devices. Therefore, if you also have a rooted Android device, then you can choose to unroot it in order to fix this issue. There are different ways to unroot an Android device. One of the easiest ways to do it is by using the SuperSU app.

You can always download either SuperSU or SuperSU Pro app from its website here . Simply install it on our device and launch it whenever you wish to unroot it. Visit its “Settings” tab and select the option of “Full unroot”.

This will generate a warning message regarding all the repercussions of the unrooting process. Just tap on “Continue” to initiate the process.

If you are using an older version of Android, then you might get another pop-up to restore boot images. Simply make the desired selection and start the process. After a while, your device would be restarted the usual way, and it would be unrooted. Most probably, this will resolve the process system isn’t responding error as well.

Now that you know different ways to fix the process system not responding error, you can easily overcome this issue and make the most out of your device. Simply start with the easy fixes, and if they don’t work, then take extreme measures like unrooting your device or restoring it to factory setting. Also, make sure to back up your data before taking any extreme measures.

4 Solutions to Fix Unfortunately Your App Has Stopped Error on Motorola Moto G14

We often find people complaining, “Unfortunately Youtube has stopped”, “Unfortunately the internet has stopped” or “Unfortunately Netalpha has stopped”. An error that causes Apps to randomly stop working is experienced by users daily. This is a strange error as it occurs while you are using an App, and it suddenly stops working or crashes. You are brought back from the App screen to the Home Screen of your device with an error message saying: “Unfortunately, it has stopped working.”

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Apps not working or stopped while working, such as unfortunately Netalpha has stopped or unfortunately the internet has stopped, is a very confusing error because one moment your App is running smoothly and the next moment it shuts down automatically with an error message. Unfortunately, Youtube has stopped working, Netalpha has stopped. Unfortunately, the internet has stopped, and many more such examples of Apps stopping while working normally are witnessed by users all over the world, and they are constantly on a lookout for solutions to fix such an error.

Read on to find out why exactly your App stops working suddenly and 3 of the best and most effective ways to tackle the problem.

Part 1: Why your App stops working suddenly?

Unfortunately, Youtube has stopped; unfortunately, Netalpha has stopped working, etc. are error messages that pop-up now and then while using Apps on Android mobile devices. It is important to understand that such errors are not App/Apps specific and may occur to any App/Apps. There is no one specific App or genre of Apps that face this problem.

The reason behind unfortunately internet has stopped or any other App which experiences such a glitch in data crash. A data crash is not a serious problem and only means a situation wherein an App, OS, or software stops working normally and exits abruptly. This may happen due to various reasons such as unstable internet connection, both cellular and WiFi. Another reason for Apps to stop working could be corrupted Cache files, which have not been cleared in a long time.

Many users also feel that incomplete or improper installation may cause the App to crash and stop working suddenly.

There may be many more reasons for them; unfortunately, App has stopped error to show up, but no one reason can be blamed for it.

Therefore it is important for us to carefully examine the problem and choose from the solutions given below to fix Unfortunately, Youtube has stopped; unfortunately, Netalpha has stopped; unfortunately, the internet has stopped and many other similar unfortunately App has stopped working errors.

Part 2: A One-Click Fix to ‘Unfortunately App has Stopped’

Fortunately, while this is an annoying problem that stops you from doing what you’re doing, the best way to eliminate this error is simply to repair the data glitch, thus preventing it from happening.

The easiest solution is to use a software application known as Dr.Fone - System Repair , a specialist piece of programming designed to help you fix your devices as quickly as possible.

If this sounds like the option you need to alleviate your, unfortunately, YouTube has stopped errors; this is how to use it.

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Note: Please note that using this solution may rewrite and repair all data on your phone, meaning there is the potential to lose data during the process. Make sure you back up your device before continuing.

Step #1 - Acquire the Software

Head over to the Dr.Fone - System Repair website and download the software to your Mac or Windows computer.

Step #2 - Connect Your Android Device

Launch Dr.Fone and click the System Repair option from the main menu. Now connect your Motorola Moto G14 using the official cable.

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From the next menu, select the ‘Android Repair’ option and press ‘Start’.

Step #3 - Input Information & Repair

Tap in your phone information. This is to make sure your device is repaired correctly while minimizing the risk of bricking your device.

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Follow the on-screen instructions on how to then boot your Motorola Moto G14 in Download mode.

Once booted, the software will verify your firmware and start repairing your device. Make sure your phone stays connected throughout the process, and you’ll be ready to go and your ‘unfortunately the internet [or another app] has stopped’ error should be erased!

This could take some time, depending on your internet connection and speeds, so be mindful that everything stays connected.

Part 3: Fix your App has unfortunately stopped by clearing App Cache

Herein we bring to you 3 of the most effective remedies to combat the; unfortunately, App has stopped error, which has helped many users facing similar problems.

First among these is to clear the App’s cache. Clearing App Cache to fix Unfortunately Youtube has stopped, and such errors are very popular as it cleans your App/Apps by wiping off data that has been stored due to constant App usage, and it makes the App/Apps as good as new. It is advised to all users to clear the App cache regularly for Apps to function better.

Follow the steps given below to learn how to clear App cache:

• Visit “Settings”  to find an option named “Apps”.

• Tap on “Apps” and look for the App which has suddenly stopped.

• Click the App name, say, for example, “Youtube” by scrolling down in “All” Apps.

• From the options that appear, tap on “Storage” and then on “Clear cache” as shown below.

Clearing App cache is always a good idea as it prevents any errors which may be caused due to the cache being corrupt or too full. This method is likely to help you, but if the problem persists, read on to find out about 2 more solutions.

Part 4: Fix your App has unfortunately stopped by the fresh installation

Sometimes, unfortunately, Youtube has stopped; unfortunately, the internet has stopped, and such errors are caused due to improper or inappropriate App installation. It is mandatory to completely download the App from the Google Play Store and use it after it is successfully installed on your device.

Firstly, to uninstall all an existing App from your device, follow the instructions given hereunder:

• Visit “Settings” and search for “Application Manager” or “Apps”.

• Select the App you wish to uninstall, say, for example, “Messenger”.

• From the options that appear before you, click on “Uninstall” to delete the App from your device.

You may also uninstall an app directly from the Home Screen (only possible in certain devices) or the Play Store.

To re-install the App, visit Google Play Store, search for the App name and click on “Install”. You will also find the deleted App in “My Apps and games” on your Play store.

This method has helped many and will be useful to you too. So don’t hesitate to try it. It may sound tedious and time-consuming, but it hardly takes 5 minutes of your time.

Part 5: Fix your App has unfortunately stopped by factory reset

Factory Reset must be used only when nothing else works. Please remember to take a back-up of all your data and contents on the cloud or an external memory device, such as a pen drive before adopting this method because the one you perform a factory reset on your device, all media, contents, data and other files are wiped out, including device settings. Do remember to back up the data on an Android device before performing a factory reset.

Follow the step-by-step explanation given below to factory reset your device to fix Unfortunately Youtube has stopped; unfortunately, the internet has stopped working and similar errors:

• Visit “Settings” by clicking the settings icon, as shown below.

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• Now select “Backup and Reset” and move on.

• In this step, select “Factory data reset” and then “Reset Device”.

• Finally, tap on “ERASE EVERYTHING” as shown below to Factory Reset your device.

Note: Once the factory reset process is complete, your device will automatically restart and you will have to set it up once again.

Errors such as unfortunately, Youtube has stopped, unfortunately, Netalpha has stopped, unfortunately, the internet has stopped working and so on are very common these days. They disrupt the normal functioning of an App/Apps and prevent you from using the App/Apps smoothly. Unfortunately, App has stopped error is not a serious problem and does not mean there is a problem with the App, your Android OS version, or your handset. It is a random error which occurs due to various reasons in a given situation. If you experience such an error while sign in your favorite App/Apps, DO NOT panic as unfortunately, App has stopped error can be fixed easily. All you need to do is be patient with the App’s software and not try to launch it again and again once it crashes, and an error message pops-up. Just follow the methods listed and explained in detail in the previous segments to solve the problem of unfortunately App has stopped.

Motorola Moto G14 Not Connecting to Wi-Fi? 12 Quick Ways to Fix

Nowadays, it’s pretty much essential to have your Motorola Moto G14 or smartphone connected to the internet. Whether you’re watching videos, looking something up, or using any kind of app, you need the internet for these applications to function correctly.

This is why it can so annoying when it gets to a point where the internet connection isn’t working. However, the problem of a web page not loading correctly is just the tip of the iceberg.

There are plenty of problems you could experience, whether it’s the Wi-Fi network keeps disconnecting on its own without any warning, perhaps a security issue where the passcode or IP address isn’t being registered properly, or even if the connection is just being super slow, even if there’s no reason too.

Luckily, despite there being so many problems out there, there are also many solutions. Today, we’re going to share with you the complete definitive guide to help you get your Motorola Moto G14 connected and free from problems and issues.

Part 1: Restart your Motorola Moto G14

Begin by powering off your Motorola Moto G14 and unplugging your router. Wait for about a minute before plugging in the router and turning on your device. This simple reset can often restore stable connections and fix Android wifi not working.

Part 2: Turn on Airplane mode and turn off

Turn on Airplane Mode for a few seconds, then turn it off. This maneuver refreshes your device’s network connections and might rectify the Android not connecting to wifi issue.

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Part 3. Check Wi-Fi Router settings

The third step you’ll want to take is making sure the internet router in your house is working properly and is actually sending internet data to your Motorola Moto G14. Of course, if you have other internet-enabled devices connected to the same router and they’re working fine, you know this isn’t the problem.

However, if you’ve got a problem with Wi-Fi not working on your Android and other devices in your home or office, you know you’ve got a router problem. Here’s how to solve it.

1. Go to your internet router and check the indicator lights
2. While this depends on your device, a green or blue light will mean the connection is good, whereas a red light indicates a problem
3. Press the Restart button on your router and wait ten minutes before reconnecting your device and connecting again
4. Call up your internet provider to see if there’s an internet connection issue in your area
5. Open your web browser and log into your router settings to ensure your Motorola Moto G14 is connected to the Wi-Fi network and is allowed to send and receive data

Part 4. Boot your Android in safe mode

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If you’re unable to connect to the internet, but other devices have no issues, you may find the issues is coming from within your Motorola Moto G14 itself. Fortunately, there are ways you can see whether this is the problem.

The best way to do this is to boot your device in Safe Mode. The process for doing this will depend on the make and model of your Motorola Moto G14, but the basic process goes as follows;

1. Turn off your Motorola Moto G14 by holding down the Power button and tapping Power Off. Wait a few minutes to ensure the Motorola Moto G14 device is completely off
2. Press and hold the Power button to turn your phone on, but the press and hold both the volume up and volume down buttons at the same time
3. You will see the words ‘Safe Mode’ appear on your screen as the Motorola Moto G14 device loads
4. Now you will be booted in Safe Mode. Try connecting to the internet again to see if it works

If your device connects to the internet while in Safe Mode, you’ll know you have a problem with an app or service that’s running on your device. If this is the case, you’ll need to go through your apps and delete them and then reinstall them one at a time until you find the app or service that is causing your internet problems.

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Part 5. Check the Android Wi-Fi adapter

If you’re using a Wi-Fi adapter on your device to connect to the internet, you’ll need to make sure this is working. This could be an adapter on your Motorola Moto G14 itself, especially if you’re using an older device, or if you’re using an adapter to boost the ranger of your router network.

You need to check both of these to make sure your connection is working properly.

1. If using an Android Wi-Fi adapter, make sure all the Motorola Moto G14 device drivers are up to date, and if you’re using an app, make sure the app is updated, and all the settings allow an internet connection
2. If you’re using a router adapter, make sure it’s set up properly, and your Motorola Moto G14 is connected to the adapter using the correct passwords. Try connecting another device to see if the internet connection is working on there
3. Whichever method you’re using, try disconnecting your Motorola Moto G14 and forgetting the network, and then reconnecting and entering the right password to refresh the connection

Part 6. Check SSID and IP address on Android

To make a Wi-Fi connection work, your Motorola Moto G14 needs to match two codes that connect and relate to your router to establish the connection and work correctly. These are known as the SSID and the IP address.

Every wireless device will have its own codes and making sure they’re matched to the network you’re connecting to is crucial to ensuring the internet is working on your Motorola Moto G14. Here’s how to check on your Motorola Moto G14 to make sure everything is correct.

1. Tap the Settings menu option, followed by Wi-Fi on your Motorola Moto G14
2. Turn on your Wi-Fi network and connect it to your router
3. Find the router name (SSID) and make sure it’s exactly the same as the SSID written on your router
4. Once connected, tap the Wi-Fi network and you will see the IP address. Check both your phone and the router codes to make sure this number matches

When these numbers are matching, if your Android is still not connecting to wifi, you’ll know this wasn’t the problem.

Part 7. Fix Android system issues in one click

If none of the solutions above are working, this could indicate a real problem with the firmware and operating system of your Motorola Moto G14. Fortunately, a fast solution to get everything working again is to completely repair the software of your phone.

You can do this easily using powerful Android recovery software known as Dr.Fone - System Repair (Android) . This is the leading repair tool on the market and is designed to fix and repair any firmware and software problems you may be having.

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To help you have the best and the most accurate experience when using the Dr.Fone - System Repair (Android) application, here’s a complete step-by-step guide on how to use it.

Step One Make your way over to the Wondershare website and download the Dr.Fone - System Repair (Android) software. Install it onto your computer by following the on-screen instructions.

Once installed, connect your Motorola Moto G14 to your computer using a USB cable, and open the software, click “System Repair”.

Step Two Click the “Android” option in the menu and then click “Start” to begin the Repair process.

Step Three On the next screen, go through the options and use the drop-down menus to make sure the information is correct for your individual device. Accept the terms and conditions of the software, and then click the “Next” button.

Step Four Confirm you want the software to carry out the repair process by typing the ‘000000’ code into the pop-up box and pressing Confirm. Make sure you read everything displayed in this box beforehand to know what’s happening.

Step Five Now put your phone into Download Mode by following the on-screen instructions, so your device is ready for the repair process. The method for getting your phone into Download Mode will vary depending on your device, so make sure you’re following the right instructions.

Step Six Once the software has detected your device in Download Mode, it will automatically begin the repair process. You need to make sure your device stays connected throughout this time, and your computer stays on.

The whole process is automatic, so you won’t need to do anything until it’s finished. Once completed, you can disconnect your phone and start connecting it to the internet as normal!

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Part 8. Check the Wi-Fi connectivity on another phone

When experiencing problems with your Wi-Fi network, it’s worth noting the problem might not be with your phone, but rather the Wi-Fi network itself. This is why it’s important to make sure you check the connection on another device.

Of course, if you’re already using another phone on your Wi-Fi network, you know this isn’t the case. However, if you’re not sure, here’s what you need to do;

1. Get another Android or iOS phone or tablet
2. Open the Settings menu and connect to the Wi-Fi network you’re having problems with
3. Enter the password and connect to the network
4. Open a web browser on the phone and try loading a web page
5. If the page loads, you know the Wi-Fi network isn’t the problem
6. If the page doesn’t load, you know you’ve got a problem with your Wi-Fi network

Part 9. Change the password of the Wi-Fi

Each Wi-Fi network router will give the opportunity to choose and change the password you have to let devices connect to your network. It’s important you try changing this because you never know if someone else has accessed your network and could be blocking your device. Here’s how it works;

1. Log onto your computer and open your Wi-Fi settings
2. Depending on the brand and method of your individual router, navigate to the Wi-Fi password settings menu
3. Change the password to something complicated using all available digits and characters
4. Save the password and restart the router to disconnect all devices
5. Now connect your Motorola Moto G14 to the router using the new password

Part 10. Reset network settings on Android

Just like the method above where you’ll be effectively resetting the network settings on your router, if this hasn’t worked, you’ll be able to reset the network settings on your Motorola Moto G14, hopefully removing the bugs and allowing you to connect.

Here’s how you can do this easily on your Motorola Moto G14;

1. From the home screen of your Motorola Moto G14, open the Settings menu
2. Tap the Backup & Reset option
3. Tap the Reset Network Settings option
4. Tap the Reset Network option
5. If you need to, enter the PIN number or passcode for the Android device, and the Motorola Moto G14 device will confirm the reset has taken place
6. Reconnect your Motorola Moto G14 to your Wi-Fi network for the changes to take effect

Part 11. Clear partition cache in recovery mode

As you continue to use your Motorola Moto G14, the partition cache will fill up with data your device needs and doesn’t need. However, by clearing your device’s partition cache, you can make clear up some space which should help your device have enough memory to connect to the internet.

1. Turn off your Motorola Moto G14
2. Turn it on by holding down the power button, volume button, and home button
3. When your phone vibrates, let go of the Power button, but continue to hold the volume button
4. When a menu is displayed, use the volume buttons to navigate the menu
5. Select the Android System Recovery option, followed by Wipe Cache Partition
6. Restart your device and connect to the internet

Part 12. Reset factory settings

If worse comes to worst, another option you have is to factory reset your Motorola Moto G14. As we’ve spoken about above, while using your phone from the day you started using it, your device will fill up with files and data which can become messy and causes bugs.

However, by factory resetting your device, you can start again from the factory default from which you first received it, ultimately clearing the bugs. Make sure you back up your device before proceeding because it will erase your personal files.

1. Open the Settings menu on your Motorola Moto G14
2. Navigate to System > Advanced > Reset Options
3. Tap the Reset phone option, and enter your PIN code if required
4. Tap Erase Everything
5. Wait for your phone to complete the process
6. Restart your device and connect to the internet

safe & secure