Android Screen Stuck: General Tecno Spark 20C Partly Screen Unresponsive

Over time, both stuck and dead pixels on phone screens can make it challenging to enjoy your device features, especially if they are in a critical area. In addition to making your phone look less appealing, they can make it hard to use for big tasks like texting, surfing, or taking pictures.

Fortunately, there are ways to overcome this, and one of the best is Dr.Fone. In this article, you will discover more about these broken pixels on phones, which of the different methods works for you, and why it is worth considering. By the end of this article, you will have the knowledge and tools you need to get your phone working like new again.

Part 1: Understanding Stuck and Dead Tecno Spark 20Cs on Phone Screens

While dead and stuck pixels on the phone may seem similar, there are important distinctions between the two. Read on to discover the differences and what causes them.

Stuck Tecno Spark 20Cs on Phone

A stuck pixel phone is always on, so it shows up on a touchscreen as a bright, persistent dot of red, green, blue, or white. Combinations are also possible, and although it is usually stationary, this dot occasionally flickers.

Dead Tecno Spark 20Cs on Smartphones

In contrast to the stuck pixel, the dead pixel subpixels are all left unpowered, turning them off. A dead pixel on the phone is a tiny, persistent rectangle of black or white color on the part of the phone screen not working.

Some Differences Between Stuck and Dead Tecno Spark 20Cs on Phone

Stuck pixels may have less effect on the user experience than dead pixels on the phone screen since they still display color. But dead pixels may be more disturbing because they are either black or white.

It is easy to mistake stuck and dead pixels on the phone for one other, but they are unique issues with different causes and effects. Read on to understand the differences and how they affect your phone’s display.

• Power. The stuck pixel on your device always receives energy, causing it to display a specific color while the dead pixel is permanently off, resulting in a black spot on your phone screen.
• Possibility of repair. You can quickly fix ****stuck pixels on the phone,****while some may even disappear on their own. However, dead pixels are more challenging to repair.
• Occurrence. The stuck pixel is a common issue that often affects older or less-used displays, while dead pixels rarely appear on digital cameras and sensors.

Factors That Contribute to Stuck and Dead Tecno Spark 20Cs on Mobile Devices

Stuck and dead pixels on phone screens can happen for various reasons, including manufacturing defects, physical damage, and age-related wear and tear. These broken pixels on the phone can hurt the user experience, and it is essential to know the root causes to prevent them from occurring in the first place.

• Manufacturing defects. During manufacturing, some pixels may not work due to poor quality control, resulting in stuck or dead pixels on the phone In other words, if the power transfer issue isn’t completely fixed, you might see more dead pixels.
• Physical damage. Accidents such as dropping the phone or exposure to extreme heat or cold can damage the screen and cause stuck or dead pixels. For instance, the upper part of the touch screen not workingmay also occur due to pressure on the display when the phone is placed in a pocket with other sharp objects.

• Age-related wear and tear. Over time, the display on your phone may start to wear out, resulting in the appearance of dead or stuck pixels on the phone. It is more common in older devices and those with high usage rates. Factors such as exposure to sunlight or excessive phone use can also contribute to the issue.

Part 2: How To Fix Dead Tecno Spark 20Cs on Phone Screens on Android Devices

It is essential to have the right tools and knowledge to fix dead pixels on your phone screen. Fortunately, you can use several effective techniques to address the issue. In this section, you will discover step-by-step instructions on how to fix dead pixels on phone screens on Android devices.

Option 1: Check Phone Screen Appearance

Before attempting to fix a dead pixel on a smartphone screen, it is necessary to check its appearance and ensure there is no physical damage.

Step 1: Check for chips, cracks, or any other signs of damage on the screen if your phone touch screen is not working in some areas. If you find any damage, you may need to take your phone to a professional repair shop or consider getting a replacement.

Step 2: If you have a screen protector or case, remove them because they can interfere with the process. This step will allow you to get a clear view of the screen and accurately assess the dead pixel on the phone.

Step 3: Remove any gloves you may be wearing and any stickers placed over the screen or sensors. Gloves and stickers can interfere with the touchscreen and affect the accuracy of fixing the broken pixels on the phone.

Step 4: Finally, ensure that your screen is clean and free from any smudges or dirt that could affect the accuracy of fixing dead pixels on the phone. You can use a microfiber cloth to clean your screen gently, making sure not to apply too much pressure or use any harsh chemicals that could damage the screen.

Option 2: Restart Your Tecno Spark 20C

This method may seem simple, but it can be the most effective solution to your problem. Here is how you restart most smartphones available in the market.

Step 1: Press and hold down the power key on your Tecno Spark 20C until the power menu appears.

Step 2: Select Restart on your phone’s screen. It will initiate a reboot of your device.

Tip:

If your Tecno Spark 20C is unresponsive to the usual restart method because a part of the phone screen is not working, try a forced restart by holding the power button for at least 10 seconds.

Option 3: Check If Stuck Tecno Spark 20C Phone Only Appears in Specific Mobile Apps

If the previous method did not work, check if the stuck pixels on the phone only appear in specific mobile apps. Sometimes, stuck pixels may only show up when using particular apps, so identifying which app is causing the issue can help pinpoint the problem.

Step 1: Put your smartphone in Safe Mode.

Note:

Visit the help page for your device’s manufacturer to learn how to activate and deactivate safe mode. Safe mode disables all downloaded programs momentarily.

Step 2: Try touching the screen while your phone is in safe mode. If the display functions as intended, a specific app is likely causing the issue with the stuck pixel phone display. Next, turn off Safe Mode.

Step 3: To resolve issues related to a problematic app on your phone, remove the most recent downloads one at a time, and restart your phone after each uninstallation. Check if uninstalling the app resolves the issue. Once you know the problematic app, you may install the other applications you deleted again.

Option 4: Perform Factory Data Reset

Consider a factory data reset if the previous options did not resolve your issue with stuck or dead pixels on the phone screen. This process will erase all data from your device, so remember to back up any important information before proceeding.

Step 1: Open the Settings application.

Step 2: Choose System > Reset > Erase all data (factory reset) > Erase all data.

Note:

It is crucial to wait for the system to finish deleting all data during the factory data reset. For instructions tailored to your device, see your manufacturer’s help page.

Option 5: Use Wondershare Dr.Fone  – Complete Mobile Solution

Dealing with the stuck pixels on the phone can be a challenging issue to tackle. Although Dr.Fone may not be able to fix this issue directly, it can still provide support with other problems you might face during the process. This includes content backup and recovery, as well as system repair for other system issues such as a black screen, being stuck in a boot loop, forced termination, and more. In this section, you’ll learn how to use Dr.Fone’s System Repair feature.

Step 1: Install and launch Dr.Fone, then click System Repair.

Step 2: Choose either Android or iPhone, depending on the type of device you have.

Note:

Wondershare Dr.Fone provides support for Tecno Spark 20C S22 as well as other popular Tecno Spark 20C models.

Step 3: Select the type of Android issues your phone has then click Start.

Step 4: Choose the corresponding Brand, Name, Model, Country, and Carrier from each drop-down menu and click Next.

Step 5: Connect your device to your computer and follow the in-app instructions to enter the Download mode, then click Next.

Step 6: Your device will need to have the new Android firmware flashed onto it, which Wondershare Dr.Fone will take care of. Simply wait while the process completes.

Part 3: Benefits of Using Dr.Fone on Phones With Dead Tecno Spark 20Cs

If your phone’s screen is malfunctioning or some features are inaccessible due to stuck or dead pixels, following the steps to fix dead pixels on the phone may be challenging. Resetting your phone and backing up data can also be a hassle.

The good thing is Dr.Fone can help you with these issues, making the process easier and more efficient. This app offers a variety of benefits and features that can help you find a quick and effective fix for your smartphone.

• Backup and recovery of data. Dr.Fone offers a straightforward way to back up your vital data from iOS and Android smartphones and selectively restore specific files when needed. This feature is essential for those who have lost important files due to a phone’s damage, malfunction, or accidental deletion. It allows you to recover data and avoid potential data loss.

• Ease of use. The software is user-friendly and easy to navigate, making it accessible to anyone without advanced technical knowledge.

• Safety. The software is safe and secure, ensuring that your data is not compromised during the process. This feature is for users concerned about the confidentiality of their data and wants to ensure that their personal information is not shared or stored on the internet.

Part 4: Frequently Asked Questions

Aside from the methods and tools discussed for fixing dead pixels on phone screens and stuck pixels on the phone, you may still have some questions regarding the issues. Whether you are dealing with a single stuck pixel or a cluster of dead pixels, this section aims to provide you with helpful insights.

1. Can Dead Tecno Spark 20Cs Fix Themselves?

No, a dead pixel on the phone is permanent. There is a much lower chance that dead pixels will self-correct over time. They are often impossible to fix using any of the widely used techniques. Unlike stuck pixels, they rarely have a chance of recovery. Before giving up, verify if the pixel is dead, as stuck pixels may be fixable.

2. Can Dead Tecno Spark 20Cs Worsen?

Dead pixels cannot spread because each pixel functions independently of the others. Thus, a dead pixel on the phone does not affect surrounding pixels. However, it can be a nuisance for users, especially if it appears in prominent parts of the screen. Call an expert if you see that it is spreading so they can diagnose the issue and assess whether a repair is possible.

3. Why Are Dead Tecno Spark 20Cs Spreading on My Tecno Spark 20C?

It simply signifies that this specific area of your screen had poor manufacturing quality or is physically damaged if you have a patch of closely spaced dead pixels on your phone. When a group of dead pixels is close together, it indicates localized damage or defect to that specific area. So, the pixels in that region no longer produce light or color.

4. How Many Stuck Tecno Spark 20Cs Are Acceptable?

It frequently happens throughout the LCD manufacturing process when one or more subpixels enter an unchanging state, leading to a bright or lifeless pixel. Generally speaking, an acceptable display has 1 to 5 fixed subpixels.

In addition, the essential factor in comparing dead pixel policies is whether or not the policy permits the Tecno Spark 20C devices to be returned, swapped, or repaired when this frequent issue arises.

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Conclusion

You have learned the difference between a stuck and dead pixel on the phone. With this knowledge, you can apply the different tools and techniques for removing stuck pixels on phone screens and how to work around dead pixels on the phone screen. Whether using software like Dr.Fone or employing manual methods such as rebooting or cleaning your device, there are various options you can try.

Remember to back up your data before attempting any fixes and to seek professional help if necessary. If you are still experiencing issues with dead pixels on your phone screen, don’t hesitate to contact your device manufacturer for further assistance.

Tecno Spark 20C Not Connecting to Wi-Fi? 12 Quick Ways to Fix

Nowadays, it’s pretty much essential to have your Tecno Spark 20C or smartphone connected to the internet. Whether you’re watching videos, looking something up, or using any kind of app, you need the internet for these applications to function correctly.

This is why it can so annoying when it gets to a point where the internet connection isn’t working. However, the problem of a web page not loading correctly is just the tip of the iceberg.

There are plenty of problems you could experience, whether it’s the Wi-Fi network keeps disconnecting on its own without any warning, perhaps a security issue where the passcode or IP address isn’t being registered properly, or even if the connection is just being super slow, even if there’s no reason too.

Luckily, despite there being so many problems out there, there are also many solutions. Today, we’re going to share with you the complete definitive guide to help you get your Tecno Spark 20C connected and free from problems and issues.

Part 1: Restart your Tecno Spark 20C

Begin by powering off your Tecno Spark 20C and unplugging your router. Wait for about a minute before plugging in the router and turning on your device. This simple reset can often restore stable connections and fix Android wifi not working.

Part 2: Turn on Airplane mode and turn off

Turn on Airplane Mode for a few seconds, then turn it off. This maneuver refreshes your device’s network connections and might rectify the Android not connecting to wifi issue.

Part 3. Check Wi-Fi Router settings

The third step you’ll want to take is making sure the internet router in your house is working properly and is actually sending internet data to your Tecno Spark 20C. Of course, if you have other internet-enabled devices connected to the same router and they’re working fine, you know this isn’t the problem.

However, if you’ve got a problem with Wi-Fi not working on your Android and other devices in your home or office, you know you’ve got a router problem. Here’s how to solve it.

1. Go to your internet router and check the indicator lights
2. While this depends on your device, a green or blue light will mean the connection is good, whereas a red light indicates a problem
3. Press the Restart button on your router and wait ten minutes before reconnecting your device and connecting again
4. Call up your internet provider to see if there’s an internet connection issue in your area
5. Open your web browser and log into your router settings to ensure your Tecno Spark 20C is connected to the Wi-Fi network and is allowed to send and receive data

Part 4. Boot your Android in safe mode

If you’re unable to connect to the internet, but other devices have no issues, you may find the issues is coming from within your Tecno Spark 20C itself. Fortunately, there are ways you can see whether this is the problem.

The best way to do this is to boot your device in Safe Mode. The process for doing this will depend on the make and model of your Tecno Spark 20C, but the basic process goes as follows;

1. Turn off your Tecno Spark 20C by holding down the Power button and tapping Power Off. Wait a few minutes to ensure the Tecno Spark 20C device is completely off
2. Press and hold the Power button to turn your phone on, but the press and hold both the volume up and volume down buttons at the same time
3. You will see the words ‘Safe Mode’ appear on your screen as the Tecno Spark 20C device loads
4. Now you will be booted in Safe Mode. Try connecting to the internet again to see if it works

If your device connects to the internet while in Safe Mode, you’ll know you have a problem with an app or service that’s running on your device. If this is the case, you’ll need to go through your apps and delete them and then reinstall them one at a time until you find the app or service that is causing your internet problems.

Part 5. Check the Android Wi-Fi adapter

If you’re using a Wi-Fi adapter on your device to connect to the internet, you’ll need to make sure this is working. This could be an adapter on your Tecno Spark 20C itself, especially if you’re using an older device, or if you’re using an adapter to boost the ranger of your router network.

You need to check both of these to make sure your connection is working properly.

1. If using an Android Wi-Fi adapter, make sure all the Tecno Spark 20C device drivers are up to date, and if you’re using an app, make sure the app is updated, and all the settings allow an internet connection
2. If you’re using a router adapter, make sure it’s set up properly, and your Tecno Spark 20C is connected to the adapter using the correct passwords. Try connecting another device to see if the internet connection is working on there
3. Whichever method you’re using, try disconnecting your Tecno Spark 20C and forgetting the network, and then reconnecting and entering the right password to refresh the connection

Part 6. Check SSID and IP address on Android

To make a Wi-Fi connection work, your Tecno Spark 20C needs to match two codes that connect and relate to your router to establish the connection and work correctly. These are known as the SSID and the IP address.

Every wireless device will have its own codes and making sure they’re matched to the network you’re connecting to is crucial to ensuring the internet is working on your Tecno Spark 20C. Here’s how to check on your Tecno Spark 20C to make sure everything is correct.

1. Tap the Settings menu option, followed by Wi-Fi on your Tecno Spark 20C
2. Turn on your Wi-Fi network and connect it to your router
3. Find the router name (SSID) and make sure it’s exactly the same as the SSID written on your router
4. Once connected, tap the Wi-Fi network and you will see the IP address. Check both your phone and the router codes to make sure this number matches

When these numbers are matching, if your Android is still not connecting to wifi, you’ll know this wasn’t the problem.

Part 7. Fix Android system issues in one click

If none of the solutions above are working, this could indicate a real problem with the firmware and operating system of your Tecno Spark 20C. Fortunately, a fast solution to get everything working again is to completely repair the software of your phone.

You can do this easily using powerful Android recovery software known as Dr.Fone - System Repair (Android) . This is the leading repair tool on the market and is designed to fix and repair any firmware and software problems you may be having.

Dr.Fone - System Repair (Android)

A one-click tool to fix Wi-Fi not working on Android

• Can repair Android from any problem including the black screen of death
• A trusted software application used by 50+ million people around the world
• The most user-friendly mobile repair application available right now
• Supports over 1,000+ Android models and devices
• A world-class customer support team to help you whenever you need them

3,483,527 people have downloaded it

To help you have the best and the most accurate experience when using the Dr.Fone - System Repair (Android) application, here’s a complete step-by-step guide on how to use it.

Step One Make your way over to the Wondershare website and download the Dr.Fone - System Repair (Android) software. Install it onto your computer by following the on-screen instructions.

Once installed, connect your Tecno Spark 20C to your computer using a USB cable, and open the software, click “System Repair”.

Step Two Click the “Android” option in the menu and then click “Start” to begin the Repair process.

Step Three On the next screen, go through the options and use the drop-down menus to make sure the information is correct for your individual device. Accept the terms and conditions of the software, and then click the “Next” button.

Step Four Confirm you want the software to carry out the repair process by typing the ‘000000’ code into the pop-up box and pressing Confirm. Make sure you read everything displayed in this box beforehand to know what’s happening.

Step Five Now put your phone into Download Mode by following the on-screen instructions, so your device is ready for the repair process. The method for getting your phone into Download Mode will vary depending on your device, so make sure you’re following the right instructions.

Step Six Once the software has detected your device in Download Mode, it will automatically begin the repair process. You need to make sure your device stays connected throughout this time, and your computer stays on.

The whole process is automatic, so you won’t need to do anything until it’s finished. Once completed, you can disconnect your phone and start connecting it to the internet as normal!

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Part 8. Check the Wi-Fi connectivity on another phone

When experiencing problems with your Wi-Fi network, it’s worth noting the problem might not be with your phone, but rather the Wi-Fi network itself. This is why it’s important to make sure you check the connection on another device.

Of course, if you’re already using another phone on your Wi-Fi network, you know this isn’t the case. However, if you’re not sure, here’s what you need to do;

1. Get another Android or iOS phone or tablet
2. Open the Settings menu and connect to the Wi-Fi network you’re having problems with
3. Enter the password and connect to the network
4. Open a web browser on the phone and try loading a web page
5. If the page loads, you know the Wi-Fi network isn’t the problem
6. If the page doesn’t load, you know you’ve got a problem with your Wi-Fi network

Part 9. Change the password of the Wi-Fi

Each Wi-Fi network router will give the opportunity to choose and change the password you have to let devices connect to your network. It’s important you try changing this because you never know if someone else has accessed your network and could be blocking your device. Here’s how it works;

1. Log onto your computer and open your Wi-Fi settings
2. Depending on the brand and method of your individual router, navigate to the Wi-Fi password settings menu
3. Change the password to something complicated using all available digits and characters
4. Save the password and restart the router to disconnect all devices
5. Now connect your Tecno Spark 20C to the router using the new password

Part 10. Reset network settings on Android

Just like the method above where you’ll be effectively resetting the network settings on your router, if this hasn’t worked, you’ll be able to reset the network settings on your Tecno Spark 20C, hopefully removing the bugs and allowing you to connect.

Here’s how you can do this easily on your Tecno Spark 20C;

1. From the home screen of your Tecno Spark 20C, open the Settings menu
2. Tap the Backup & Reset option
3. Tap the Reset Network Settings option
4. Tap the Reset Network option
5. If you need to, enter the PIN number or passcode for the Android device, and the Tecno Spark 20C device will confirm the reset has taken place
6. Reconnect your Tecno Spark 20C to your Wi-Fi network for the changes to take effect

Part 11. Clear partition cache in recovery mode

As you continue to use your Tecno Spark 20C, the partition cache will fill up with data your device needs and doesn’t need. However, by clearing your device’s partition cache, you can make clear up some space which should help your device have enough memory to connect to the internet.

1. Turn off your Tecno Spark 20C
2. Turn it on by holding down the power button, volume button, and home button
3. When your phone vibrates, let go of the Power button, but continue to hold the volume button
4. When a menu is displayed, use the volume buttons to navigate the menu
5. Select the Android System Recovery option, followed by Wipe Cache Partition
6. Restart your device and connect to the internet

Part 12. Reset factory settings

If worse comes to worst, another option you have is to factory reset your Tecno Spark 20C. As we’ve spoken about above, while using your phone from the day you started using it, your device will fill up with files and data which can become messy and causes bugs.

However, by factory resetting your device, you can start again from the factory default from which you first received it, ultimately clearing the bugs. Make sure you back up your device before proceeding because it will erase your personal files.

1. Open the Settings menu on your Tecno Spark 20C
2. Navigate to System > Advanced > Reset Options
3. Tap the Reset phone option, and enter your PIN code if required
4. Tap Erase Everything
5. Wait for your phone to complete the process
6. Restart your device and connect to the internet

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My Videos Aren’t Playing on Tecno Spark 20C – What Can I Do?

There’s a reason Android holds over two-thirds of the mobile operating system market share. It’s a powerful OS that gives you the utmost freedom and flexibility, allowing you to customize your phone to suit your needs.

However, regardless of the capabilities of Android phones and the features that come with their OS, just like any other smartphone, they’re prone to glitches and annoying issues – especially with their video files.

You may encounter videos not playing on your Tecno Spark 20C more frequently than you like. Whether it’s video files you’ve recorded using your phone or files you’ve downloaded, this glitch can get pretty annoying pretty fast. Fortunately, there are several solutions you could try to fix it.

See what you can do if videos won’t play on your Android.

Why Are My Videos Not Playing On Android?

Considering how most smartphone manufacturers tend to emphasize the unbelievable quality of their cameras, perfect night modes, seamless slow-motion recordings, superb resolution, and more, you’d expect all images and videos to function flawlessly on your Android. Unfortunately, that’s not always the case.

Occasionally, you could find that the videos you access from your gallery won’t play, sending you the message that “video cannot be played” or “can’t play video.” Other times, you might find that YouTube videos won’t load correctly or your downloaded videos won’t open in your media player.

There could be a wide variety of reasons that is happening, including:

• Corrupted video
• Corrupted SD card
• Outdated media player
• Outdated OS
• Incomplete download from the source
• Low storage
• Video downloaded from a suspicious source

An array of hardware and software issues could lead to you being unable to play videos on your Android. However, that doesn’t mean you should immediately send your device for repairs or delete the videos that won’t play. There might be a few better solutions you could try.

What You Can Do if Your Videos Aren’t Playing On Android Phone

Since there are many reasons for having problems with videos not playing on your Android, you could also try many solutions.

1. Do a Factory Reset

While a factory reset shouldn’t always be the first solution you go to, it can usually prove to be the most effective one.

A factory reset, aka a master reset or a hard reset, returns all your software configurations to the original state when the phone was first manufactured. In the process, all your data is lost – any photos and videos you have on your phone and the apps you’ve installed will be deleted. You’ll be logged out of all your accounts and won’t have access to your message history, contacts, and more.

While it seems like an extreme step, it can help fix any video issues you might encounter due to software bugs.

Though there could be slight variations between different phones, you can usually perform a factory reset by going to Settings > General Management > Reset > Factory data reset > Reset.

2. Restart Your Tecno Spark 20C

While a factory reset is all but guaranteed to fix the issues you’re encountering with your videos, sometimes a simple restart might do the trick just fine. A restart works by clearing your RAM (Random Access Memory).

In a nutshell, RAM stores short-term data that helps your processor complete tasks quickly. This data is always easily accessible, and it’s what helps your phone quickly open webpages and apps you’ve recently used.

Over time, however, your RAM can get filled with unnecessary data and data fragments, which, in turn, can confuse your processor.

Restarting your phone will clear your RAM and potentially eliminate any data fragments causing your videos to be unplayable.

3. Check the Video Format

As a general rule of thumb, the videos you capture should be in a format your device supports. However, the videos you’ve downloaded might not be. That’s why checking the files’ video format before trying other possible fixes is in your best interest.

If the format isn’t supported, installing the right video player with the necessary compatibility is the most straightforward fix. Some of the most popular video players for Android include VLC for Android, GOM Player, MX Player, Bsplayer, and RealPlayer. You can easily find all of them in the Google Play Store.

4. Check the Internet Connection

If you’re having problems playing downloaded or online videos, check your internet connection to see if there’s an issue there. If your internet’s down, any downloaded videos might not have downloaded correctly, and any online videos that haven’t been loaded will not play.

Make sure that you turn the Airplane mode off and your Wi-Fi on. Check the connection and test your internet speed to see if everything works properly.

You might need a network reset if your phone can’t connect to a Wi-Fi network. The path might differ between Android devices, but you should be able to find the option for a network reset at the exact location of your factory reset. Go to Settings > General Management > Reset > Reset Network settings > Reset settings.

5. Clear the Cache

The cache stores a copy of your most commonly used data, helping decrease loading time and improve your phone’s performance. However, too much cache data can take up too much space and cause data corruption, preventing you from accessing some of your apps.

On average, you should clear your phone’s cache every few months to ensure that everything runs smoothly. If you encounter issues with your videos not playing on Android, clearing the cache could be just the fix you need.

To clear the cache from your apps, you’ll want to go to Settings > Apps. From there, select the app you want to remove the cache from, scroll down to Storage, then choose Clear Cache.

6. Update Android OS

An outdated Android OS is usually the culprit behind many bugs and glitches you may encounter on your phone. It can prevent you from playing video files, accessing apps, taking photos, and more. It can lead to data corruption and loss, expose you to malware and cyberattacks, and compromise phone performance.

Regularly updating your OS to its latest version is always in your best interest. It can solve the problem of your videos not playing and protect you and your sensitive data.

7. Repair Your Android OS

You might already have the latest version of Android OS, but that still doesn’t mean your OS is functioning as it should. Maybe your phone was interrupted while downloading or installing the new OS version. Maybe your phone had underlying OS issues, or you accidentally downloaded files you shouldn’t have. Whatever the case is, if your videos don’t play due to an OS problem, you’ll need to repair your OS.

The best way to do it is with a reliable Android OS repair solution like Wondershare Dr.Fone.

Fast, efficient, and powerful, Wondershare Dr.Fone can repair your Tecno Spark 20C in several simple steps:

• Step 1: Download and launch Wondershare Dr.Fone on your PC.
• Step 2: Go to Toolbox, then use a cable to connect your Tecno Spark 20C to your PC.

• Step 3: Select System Repair > Android.
• Step 4: In the new window, select Start.

• Step 5: Fill in information about your phone’s Brand, Name, Model, Country, and Carrier.
• Step 6: Agree with the warning and select Next.

• Step 7: Follow the on-screen instructions to put your device in Download Mode.
• Step 8: Wondershare Dr.Fone will automatically start downloading the necessary firmware, so wait for the process to finish.

• Step 9: When the download is complete, select Fix Now to install it.
• Step 10: Type 000000, then select Confirmto continue fixing your device.

• Step 11: Wait for the Repairing Nowprocess to finish.
• Step 12: Once the process is complete, click Done.

If the reason your videos wouldn’t play on your Tecno Spark 20C was a fault in the OS, everything should be functioning well after repairing your phone with Wondershare Dr.Fone.

Remember that repairing your device with Wondershare Dr.Fone might result in data loss. Back up all your essential data before fixing your OS using this software to stay safe.

8. Update the Video App

Sometimes, it’s not the outdated OS version causing issues but rather the out-of-date video app. Like OS updates, app and other software updates often contain fixes for common problems and security patches. Not every update is there simply to introduce new features.

To check whether you’re using the latest version of your video player, go to Settings > Apps. Find your video player app, tap it, and scroll down to the bottom of the page to see the version installed on your phone.

9. Clear Cookies and Browsing Data

If online videos are causing problems, not your recorded or downloaded ones, you might be due for a quick cookie and browsing data clearing.

Cookies are usually there to improve the user experience, allowing you to load websites faster and enjoy improved performance. However, if your cookies and browsing data occupy too much space, they could pose problems.

You’ll first need to launch your mobile browser to clear cookies and browsing data. If you’re using Google Chrome, the process is simple and streamlined. Tap the three dots in the upper right corner and go to Settings. From there, go to Privacy and security > Clear browsing data > Clear data.

10. Reinstall Video Apps

If you still have issues with videos not playing on your Tecno Spark 20C, you could try deleting and reinstalling your video apps. Sometimes, simply updating the video app might still retain the glitch causing problems. However, if you delete it in its entirety and then install it again, the issue should be gone.

To uninstall the video app on your Android, go to Settings > Apps. Locate the app you want to delete, then tap Uninstall at the bottom of your screen.

To reinstall it again, go to the Google Play Store, search for the video app you want to have, then click Install.

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Conclusion

Like other smartphones, Android devices occasionally encounter glitches when playing video files. In most instances, the solution can be as simple as restarting your device. In others, you might have to perform a full factory reset or use software like Wondershare Dr.Fone to repair your Android OS.

Whatever the case is, don’t despair. There’s usually a solution that can fix the problem and ensure your device works as expected.