## Part 5. Check the Android Wi-Fi adapter
If you’re using a Wi-Fi adapter on your device to connect to the internet, you’ll need to make sure this is working. This could be an adapter on your Tecno Spark Go (2023) itself, especially if you’re using an older device, or if you’re using an adapter to boost the ranger of your router network.
You need to check both of these to make sure your connection is working properly.
If using an Android Wi-Fi adapter, make sure all the Tecno Spark Go (2023) device drivers are up to date, and if you’re using an app, make sure the app is updated, and all the settings allow an internet connection
If you’re using a router adapter, make sure it’s set up properly, and your Tecno Spark Go (2023) is connected to the adapter using the correct passwords. Try connecting another device to see if the internet connection is working on there
Whichever method you’re using, try disconnecting your Tecno Spark Go (2023) and forgetting the network, and then reconnecting and entering the right password to refresh the connection
Part 6. Check SSID and IP address on Android To make a Wi-Fi connection work, your Tecno Spark Go (2023) needs to match two codes that connect and relate to your router to establish the connection and work correctly. These are known as the SSID and the IP address.
Every wireless device will have its own codes and making sure they’re matched to the network you’re connecting to is crucial to ensuring the internet is working on your Tecno Spark Go (2023). Here’s how to check on your Tecno Spark Go (2023) to make sure everything is correct.
Tap the Settings menu option, followed by Wi-Fi on your Tecno Spark Go (2023)
Turn on your Wi-Fi network and connect it to your router
Find the router name (SSID) and make sure it’s exactly the same as the SSID written on your router
Once connected, tap the Wi-Fi network and you will see the IP address. Check both your phone and the router codes to make sure this number matches
When these numbers are matching, if your Android is still not connecting to wifi, you’ll know this wasn’t the problem.
Part 7. Fix Android system issues in one click If none of the solutions above are working, this could indicate a real problem with the firmware and operating system of your Tecno Spark Go (2023). Fortunately, a fast solution to get everything working again is to completely repair the software of your phone.
You can do this easily using powerful Android recovery software known as Dr.Fone - System Repair (Android) . This is the leading repair tool on the market and is designed to fix and repair any firmware and software problems you may be having.
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To help you have the best and the most accurate experience when using the Dr.Fone - System Repair (Android) application, here’s a complete step-by-step guide on how to use it.
Step One Make your way over to the Wondershare website and download the Dr.Fone - System Repair (Android) software. Install it onto your computer by following the on-screen instructions.
Once installed, connect your Tecno Spark Go (2023) to your computer using a USB cable, and open the software, click “System Repair”.
Step Two Click the “Android” option in the menu and then click “Start” to begin the Repair process.
Step Three On the next screen, go through the options and use the drop-down menus to make sure the information is correct for your individual device. Accept the terms and conditions of the software, and then click the “Next” button.
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Step Four Confirm you want the software to carry out the repair process by typing the ‘000000’ code into the pop-up box and pressing Confirm. Make sure you read everything displayed in this box beforehand to know what’s happening.
Step Five Now put your phone into Download Mode by following the on-screen instructions, so your device is ready for the repair process. The method for getting your phone into Download Mode will vary depending on your device, so make sure you’re following the right instructions.
Step Six Once the software has detected your device in Download Mode, it will automatically begin the repair process. You need to make sure your device stays connected throughout this time, and your computer stays on.
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The whole process is automatic, so you won’t need to do anything until it’s finished. Once completed, you can disconnect your phone and start connecting it to the internet as normal!
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Part 8. Check the Wi-Fi connectivity on another phone
When experiencing problems with your Wi-Fi network, it’s worth noting the problem might not be with your phone, but rather the Wi-Fi network itself. This is why it’s important to make sure you check the connection on another device.
Of course, if you’re already using another phone on your Wi-Fi network, you know this isn’t the case. However, if you’re not sure, here’s what you need to do;
Get another Android or iOS phone or tablet
Open the Settings menu and connect to the Wi-Fi network you’re having problems with
Enter the password and connect to the network
Open a web browser on the phone and try loading a web page
If the page loads, you know the Wi-Fi network isn’t the problem
If the page doesn’t load, you know you’ve got a problem with your Wi-Fi network
Part 9. Change the password of the Wi-Fi
Each Wi-Fi network router will give the opportunity to choose and change the password you have to let devices connect to your network. It’s important you try changing this because you never know if someone else has accessed your network and could be blocking your device. Here’s how it works;
Log onto your computer and open your Wi-Fi settings
Depending on the brand and method of your individual router, navigate to the Wi-Fi password settings menu
Change the password to something complicated using all available digits and characters
Save the password and restart the router to disconnect all devices
Now connect your Tecno Spark Go (2023) to the router using the new password
Part 10. Reset network settings on Android
Just like the method above where you’ll be effectively resetting the network settings on your router, if this hasn’t worked, you’ll be able to reset the network settings on your Tecno Spark Go (2023), hopefully removing the bugs and allowing you to connect.
Here’s how you can do this easily on your Tecno Spark Go (2023);
From the home screen of your Tecno Spark Go (2023), open the Settings menu
Tap the Backup & Reset option
Tap the Reset Network Settings option
Tap the Reset Network option
If you need to, enter the PIN number or passcode for the Android device, and the Tecno Spark Go (2023) device will confirm the reset has taken place
Reconnect your Tecno Spark Go (2023) to your Wi-Fi network for the changes to take effect
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Part 11. Clear partition cache in recovery mode
As you continue to use your Tecno Spark Go (2023), the partition cache will fill up with data your device needs and doesn’t need. However, by clearing your device’s partition cache, you can make clear up some space which should help your device have enough memory to connect to the internet.
Turn off your Tecno Spark Go (2023)
Turn it on by holding down the power button, volume button, and home button
When your phone vibrates, let go of the Power button, but continue to hold the volume button
When a menu is displayed, use the volume buttons to navigate the menu
Select the Android System Recovery option, followed by Wipe Cache Partition
Restart your device and connect to the internet
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Part 12. Reset factory settings
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If worse comes to worst, another option you have is to factory reset your Tecno Spark Go (2023). As we’ve spoken about above, while using your phone from the day you started using it, your device will fill up with files and data which can become messy and causes bugs.
However, by factory resetting your device, you can start again from the factory default from which you first received it, ultimately clearing the bugs. Make sure you back up your device before proceeding because it will erase your personal files.
Open the Settings menu on your Tecno Spark Go (2023)
Navigate to System > Advanced > Reset Options
Tap the Reset phone option, and enter your PIN code if required
Tap Erase Everything
Wait for your phone to complete the process
Restart your device and connect to the internet
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Gmail Not Working on Tecno Spark Go (2023): 7 Common Problems & Fixes Ever since Android is introduced, it has almost eliminated the need of computers to work through Gmail. Gmail carries much importance especially when you’re a working person. A lot of work is done through mails on daily basis. But maybe today is not your lucky day. Maybe Gmail is giving you a hard time today. Is it? Is your Gmail not responding or keeps stopping you from going further? Well! There is no need to be bothered anymore. We are discussing some of the general Gmail problems along with their fixes. So, if your Gmail is not working on Android, you can go through this article and find the relevant solution.
Problem 1: Gmail App not responding or keeps crashing First and foremost, the most common situation people meet with is when there Gmail keeps crashing. Or simply, it doesn’t respond at all. When you open it, it stuck for a few seconds and then you have to close it. It seriously is an annoying issue. If your Gmail is also not responding or crashing and you aren’t able to work properly, following are the solution you can follow.
Clear Cache The first thing you can do to fix Gmail not responding issue is to clear the cache of Gmail. This has higher chance to get the issue resolved. To do this:
Go to “Settings” and look for “Apps & Notifications”. Please note that the option may vary in some Android phone like it maybe “Application” or “App Manager”. So, don’t panic and look for the option carefully.
Now, from the apps list, search “Gmail” and tap on it.
![gmail not working android - search gmail](https://images.wondershare.com/drfone/article/2019/04/clear-cache-gmail-2.jpg)
Go to “Storage” followed by “Clear Cache”.
Restart the Tecno Spark Go (2023) device Restarting the Tecno Spark Go (2023) device in the first place simply resolves many problems and so in the instance when Gmail keeps stopping. Simply long press the power button of your device and restart the Tecno Spark Go (2023) device. See of the problem gets vanished or not.
Factory Reset the Tecno Spark Go (2023) device The next option that you can try is resetting your device. This will lead to data loss so we suggest you to take backup firstly and then proceed with this method.
Hit on “Settings” and search for “Backup & Reset” option.
Tap on “Reset” or “Erase all data” (the option name again may vary).
If unfortunately the above solutions don’t work, there is a requirement to flash the stock Android ROM again. Before you wonder how, there is a professional one-click tool that can surely be of assistance. It is Dr.Fone - System Repair (Android) . The tool takes special care of the Android phones and fixes almost every system issues with ease. It takes no special technical skills and performs efficiently.
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Problem 2: Gmail won’t sync between all ends The next most common problem where people get stuck with is when there Gmail won’t sync. Here are the solutions to this particular problem.
Make Space in the Phone When Gmail stops syncing, one of the things that can save you is clearing the storage. It is the space that maybe the culprit and therefore the syncing don’t work at all. We would like to suggest you removing the unwanted apps to clear the storage or deleting the downloaded files. You can also transfer the important files to your computer and make the space vacant.
Check Gmail Sync Settings When still the Gmail not working issue persists and you can’t sync, make sure to check the Gmal sync settings. For this, follow the steps below:
Launch the Gmail app and tap on the menu icon (three horizontal lines).
Tap “Settings” and choose your account.
![Gmail crashing on Android - find settings](https://images.wondershare.com/drfone/article/2019/04/gmail-sync-settings-1.jpg)
Check the box next to “Sync Gmail” if it’s not checked.
Restart the Tecno Spark Go (2023) device Again, restarting can also be helpful in this situation. When you boot the Tecno Spark Go (2023) device again, check if your Gmail can sync or not.
Problem 3: Gmail won’t load In case you are using the Gmail over your web browser and it has tested your patience in loading, here are the solutions that could prove to be fruitful for you. Please check these out.
Ensure to Use Gmail Supported Browser First of all, you need to make sure that the browser you are using works with Gmail or not. Gmail can smoothly perform in Google Chrome, Firefox, Safari, Internet Explorer and Microsoft Edge. However, the browsers should be updated. So, please make sure that these browsers are running on the latest versions. Moreover, in case you use Chromebook, don’t forget to update the operating system in order to let it support Gmail.
Clear Cache of web browser If you tried the above method but to no avail, try to clear the cache and cookies of the web browser. But by doing so, the browser history will be removed. As well as, the records of the websites you previously enjoyed will also be lost.
Check browser extensions or add-ons If not the above one, try this tip. It encourages you to check your browser extensions. Perhaps these are interfering with the Gmail and due to this conflict, Gmail won’t load. You can either turn off these extensions and plug-ins temporarily or make use of the incognito mode of the browser where there are no such things like extensions and plug-ins.
Problem 4: Gmail can’t send or receive Gmail also gives you problem in sending or receive mails and messages. And to troubleshoot such issue, following are the solutions mentioned.
Check the Latest Version of Gmail This issue is likely to emerge when you are using an outdated version of Gmail. And therefore, the first solution says you to check if the Gmail update is available. You can go to the Play Store and from the “My apps & games” option, you can see if Gmail needs to be updated or not.
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Verify Internet Connection Another thing that carries weight while you can send or receive mails is the internet connection. As we all know that Gmail won’t respond if the Tecno Spark Go (2023) device is not connected to the internet. Therefore, you are advised to turn off Wi-Fi and then enable it again. Also, please ensure to switch to Wi-Fi if you are using the cellular data. This may hamper the process and stop you from receiving or sending mails.
Remove you Account and Add Again If still Gmail keeps stopping you to go ahead, make sure to once sign out from it. To do this:
Open your Gmail app and go to “Manage accounts on this device”.
![Gmail crashing on Android - open gmail](https://images.wondershare.com/drfone/article/2019/04/remove-account-1.jpg)
Now, tap on the account you are working with. Tap on “REMOVE ACCOUNT” thereafter. After this, you can again sign in and then check if the problem is gone or not.
Problem 5: Stuck in sending Now, here is another annoying problem that doesn’t let Gmail working on Android properly. This problem addresses the situation where users send a mail but it gets stuck on sending. If this is the problem that you are going through, the following solutions will help you.
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Try Alternative Gmail Address First of all, if Gmail is not working due to stuck in sending issue, we advise you to make use of some other Gmail address to send the mail. If the problem still occurs, jump to the next solution.
Check Network Connection As already mentioned, be sure of an active internet connection while working with Gmail. When you are not using a stable connection, it may lead to stuck on sending, Gmail crashing and many other issues. You can fix the issue by doing these three things:
Most importantly, use only Wi-Fi rather than cellular data if you want a smoother process.
Turn off Wi-Fi and then turn it on again after nearly 5 seconds. Do the same with the router. Plug it out and the plug in.
Lastly, turn on Airplane mode and after a few seconds, turn it off again.
Now try to send the mail and see if things are still the same or not.
Check Attachments Large attachments can also be the reason for this issue. We would here like to suggest you to check the attachments you are sending. If these are not so important, you can remove them and send the mail. Or if it is not possible to send the mail without attachments, compressing the files can be a solution.
Problem 6: “Account not synced” issue Many times, the users get the error that says “Account not synced” while they try to work with Gmail. And this is the 6th problem we are introducing. The ways mentioned below will assist to get out of the trouble.
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Make Space in the Phone When Gmail stops to further the process by prompting “Accounts not synced” issue, be sure that your Tecno Spark Go (2023) has some storage in it. If not, create it straight away. As we also mentioned in one of the above solutions, you can either delete the unnecessary files or transfer the important files to the PC to make the space in the phone. Go along with this tip and see if it works.
Check Gmail Sync Settings As another solution, check Gmail sync settings to get the issue fixed.
Simply open Gmail and hit the menu icon which is three horizontal lines on the top.
Go to “Settings” and choose your account.
![Gmail not responding - go to settings](https://images.wondershare.com/drfone/article/2019/04/gmail-sync-settings-1.jpg)
See the tiny box beside “Sync Gmail” and check it if it is not.
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Restart the Tecno Spark Go (2023) device If the above method went futile, simply restart your device. Take help of the Power button on your device. Long press it and from the options, restart it. This will hopefully work for you.
Problem 7: Gmail app running slow The last problem that you may face is the slow-going Gmail app. In simple words, you may experience that Gmail app is operating extremely slowly. To fix this, following solutions will help you.
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Restart the Phone It is a universal method to fix minor Android system issues. And here too, we would like you to restart your Tecno Spark Go (2023) in the first place when you find that Gmail is not responding due to the sluggish behavior.
Clear Storage of Device Usually all the apps start running slow when the Tecno Spark Go (2023) device is not having sufficient space. As the apps need space to function quickly and appropriately, having the Tecno Spark Go (2023) device on low storage can prove to be a bad luck for Gmail. So, make sure you wipe out the items you no longer needed on your device and create some room so that the Gmail responds nicely and won’t be running slow anymore.
Update Gmail App As the last tip that will indeed help you is to update the Gmail app. Until you update the app when required, Gmail keeps stopping you from working and you will definitely get frustrated. Therefore, go to Play Store and look for the Gmail update. If it is available, welcome it with smile and bid farewell to the problem of slow running Gmail.
What if your problem still doesn’t get resolved after following these 3 tips? Well! If that is the case, we will again recommend you to make use of an expert one-click tool to flash the stock Android ROM.
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Full Guide: How To Fix Connection Is Not Private on Tecno Spark Go (2023) Are you encountering the “your connection is not private” issue on your phone? We found many Android users have increasingly expressed their frustrations with this recurring problem while browsing on the internet.
Usually, you can just reload the page to fix the error. But in case it doesn’t help, you may need to look for more advanced solutions. In the following discussion, we will delve into why this “your connection is not private” on Android happens and explore solutions that work for you.
Part 1: Addressing Your Connection Is Not Private on Android First of all, what does “your connection is not private” on Android mean? To answer this question, it’s essential to understand that this error is often associated with Secure Socket Layer (SSL) protocol issues.
SSL is a cryptographic protocol created to establish a secure communication channel over the internet. Its primary purpose is to ensure the confidentiality and integrity of data exchanged between a user’s device and a website’s server.
The error message appears when there’s a problem with the SSL/TLS (Transport Layer Security) certificate of the website you are trying to access. This certificate is a digital document that authenticates the website and encrypts the data transmitted between the user’s device and the server.
Some common factors that could trigger the “your connection is not private” on Chrome Android error :
Expired or invalid SSL certificate of the website;
Certificates are issued for a specific period, and if the website owner fails to renew it in time, your browser will detect it as not secure.
There is a mismatch between the domain on the certificate and the actual domain you are trying to visit;
This discrepancy might occur due to a misconfiguration on the website or, in some cases, due to a man-in-the-middle attack where a third party intercepts the communication between your device and the server.
No HTTPS enforcement;
Another reason for the issue is if the installed SSL certificate doesn’t turn on the “force HTTPS” option. This means visitors might be using the non-secure HTTP version of the site instead of the safe URL.
So, the error serves as a warning to users, indicating that the connection may not be secure and sensitive information could be at risk.
Browsers, including those on Android devices, prioritize user safety and privacy. They will block access to potentially compromised websites to prevent data theft or unauthorized access. That’s why when you get the “your connection is not private” message on Android, you can’t access the website.
Part 2: What The Error Codes in “Your Connection Is Not Private” Mean When “your connection is not private” on Chrome Android error shows up, it often comes along with specific error codes that can indicate the root cause of the issue. Understanding these error codes is crucial for troubleshooting and resolving the problem effectively.
ERR_CERT_SYMANTEC_LEGACY: Unsupported Symantec-issued certificate
This error code indicates that the website you are attempting to access is equipped with an unsupported Symantec-issued certificate. Symantec, a prominent Certificate Authority, had faced concerns about the security of its certificate issuance processes.
As a result, major browsers, including Google Chrome, no longer support certificates issued by Symantec. If you encounter this error, it implies that the website’s SSL certificate is outdated and needs to be updated with a certificate from a trusted Certificate Authority.
NET::ERR_CERT_AUTHORITY_INVALID: Unauthenticated SSL certificate
The presence of this error code suggests that the SSL certificate of the website cannot be authenticated by your browser. This could occur if the certificate is self-signed or issued by an unrecognized Certificate Authority.
NET::ERR_CERT_DATE_INVALID: Date and time mismatch
This error code points to a discrepancy between your Tecno Spark Go (2023)’s date and time settings and the information on the website’s SSL certificate, as they have expiration dates. If the date and time settings on your device are incorrect, it may prevent the certificate from being validated. Correcting your device’s date and time settings should resolve this issue.
SSL certificate error: Generic or unspecified problem
This is a more generic error message that indicates a problem with the website’s SSL certificate without specifying the exact nature of the issue. It could indicate various issues, such as an expired certificate, a misconfiguration in the certificate chain, or other SSL-related problems.
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Part 3: How To Fix Your Connection Is Not Private on Android Encountering the “your connection is not private” error on Android can be a frustrating experience. Fortunately, there are various methods to address and fix this issue, depending on its underlying cause.
In this section, we will explore some effective solutions to help you regain a secure and private connection.
Method 1: Clear your cache When you use the internet, web browsers store information about your online activities in cached data and cookies to speed things up. However, having too much of this data can cause problems instead. It might even stop your browser from connecting securely.
So, clearing your browser cache and data can be a quick and simple “your connection is not private” Android fix. Follow the steps here:
Step 1: Open and launch Chrome.
Step 2: Access the Menu (the three dots button) to open the Settings. Select Privacy and Security > Clear Browsing Data.
Step 3: Opt for the “All Time” option and click “Clear Data” to erase your cache.
After successfully clearing your browser cache and data, revisit the website to check if the problem persists.
Method 2: Repair the Android system Addressing the “your connection is not private” to fix on Android involves examining both the Tecno Spark Go (2023) device and the website. If clearing browser data doesn’t help, there might be an issue with your Android system. One solution is to use the Wondershare Dr.Fone system repair tool to fix the issues safely.
How to perform system repair with Dr.Fone:
Step 1. Open the Repair Tool
Start by launching Wondershare Dr.Fone on your computer. Go to the Toolbox section and connect your Tecno Spark Go (2023). Choose System Repair and pick Android as your device type.
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Click Start on the new screen to kick off the repair. Since you’re dealing with a connection private issue on Android, select System Damage.
Step 3. Fill in the Tecno Spark Go (2023) device Details
The platform will detect your Tecno Spark Go (2023)’s brand. Confirm the Name, Model, Country, and Carrier. If your device is unlocked, choose OPEN in the Carrier section. Agree to the warning, click Next, and proceed with the repair.
Step 4. Activate Download Mode
Follow the instructions to put your Tecno Spark Go (2023) into Download Mode. Once in Download Mode, you will start downloading the firmware .
Step 5. Confirm Installation
Remember, the repair may erase data. It’s advisable to back up your data first before starting the repair. Enter “000000” to confirm the repair process, shown by a progress bar.
When done, click Done if your Android starts properly. If not, click Try Again to repeat the process.
Method 3: Check and fix the date and time on your Android Since the error code “NET::ERR_CERT_DATE_INVALID” indicates a mismatch between the date and time on your device and your browser, you need to adjust the date and time settings on your Android to fix it.
The specific steps can vary based on your Android model, but the general approach involves locating the “date and time” settings on your phone. How to fix the date and time on Android to bypass “your connection is not private” on Chrome Android :
Step 1: Go to your Tecno Spark Go (2023)’s Settings > Date & Time.
Step 2: Switch on the “Automatic Date & Time” to sync with the network-provided time.
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If nothing else works, there might be malware on your phone causing trouble. It’s crucial to eliminate this threat before further damage occurs. The recommended action is to perform a factory reset on your phone.
However, keep in mind that this process can result in data loss, so it’s essential to back up your data beforehand. Follow the steps to perform a factory reset on Android:
Step 1: Go to your Android Settings.
Step 2: Select Backup and Reset > Factory data reset. Then, opt to erase all data.
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Most of the time, you won’t need to go to the extreme of a factory reset. The simpler solutions mentioned earlier should take care of the Security Certificate Error on your Android.
Conclusion By now, you should have a good grasp of the “Your Connection Is Not Private” problem on Android. This issue typically arises from complications with the SSL certificate of the website, designed to ensure a secure connection.
When you see the error message, it often comes with specific codes that indicate the underlying problem. Several methods can be employed to fix the “Your Connection Is Not Private” on Android . Clearing the browser cache, repairing the Android system using tools like Dr.Fone, checking and fixing date and time settings, and performing a factory reset as a last resort are among the solutions.
By prioritizing user safety and following the step-by-step approach in this guide, you can navigate and resolve this common internet browsing challenge on your Tecno Spark Go (2023)s.