Why Is My Poco X5 Offline? Troubleshooting Guide

Ever had your Poco X5 claim it’s offline, leaving you scratching your head about where it went wrong? We get it; it’s confusing. That’s why this article is here to untangle the mystery.

In the following sections, we’re diving into the “why is My Poco X5 offline” dilemma that many Android users face. We’ll break down the possible reasons behind this common issue and guide you through simple steps on how to fix it. By the end of the article, you’ll be able to get back to smooth internet surfing on your Poco X5. Let’s get started.

Part 1: Why Does My Poco X5 Say Offline?

When you encounter the “offline” error message, it can disrupt your usual smartphone activities. Suddenly, you find yourself unable to browse the internet, send or receive emails, or stay connected through instant messages.

It’s a frustrating scenario, but let’s break down the potential reasons why your phone might be displaying this offline status:

1. Enabling Airplane mode

Why is My Poco X5 showing offline? Well, one common culprit behind the “offline” message is the accidental activation of Airplane Mode on your Poco X5. When Airplane Mode is enabled, it disconnects your phone from all wireless networks, rendering it unable to connect to the internet or cellular networks.

2. Internet connection issues

Fluctuations in your signal strength or unexpected data loss can also be the culprit behind the “Why is My Poco X5 offline?” problem. Android devices rely on stable internet connections, and disruptions, whether temporary or prolonged, can lead to this error.

3. Glitches or bugs

Sometimes, glitches or bugs in Google apps installed on your Poco X5 can mislead it into thinking it’s offline. Google Play Services or other related applications may encounter issues, causing the phone to display an “offline” message.

4. Firewall restrictions

In some cases, a firewall on your Poco X5 might be overly restrictive, preventing the Poco X5 device from establishing a connection to the internet. This security measure, intended to protect your device, can sometimes go overboard and disrupt normal online functionality.

Now, you have understood the potential causes as the first step toward resolving the issue. Next, we’ll guide you through the process of troubleshooting and getting your Poco X5 back online.

Part 2: How To Fix “Phone Offline” With Internet Connection Problem

Now that we’ve figured out why your phone says it’s offline, let’s tackle the issue head-on. If you’re facing problems like downloads that won’t start, Google Play stuck on “Loading…,” or web pages refusing to load, chances are it’s an internet connection issue causing the problem.

Here are some easy solutions to get your connection back.

Solution 1: Change connection to mobile data

Switching to mobile data can be a quick fix if your Wi-Fi is acting up. It ensures a change in your connection source and might resolve the “Phone offline” issue. Follow these easy steps to change your connection to mobile data:

• Step 1: Swipe down from the top of your screen to access the Quick Settings menu.
• Step 2: Tap the Wi-Fi icon to turn off the Wi-Fi connection.
• Step 3: Tap Mobile Data to turn it on.

Solution 2: On and off Airplane mode

Airplane Mode can sometimes cause connectivity confusion. Turning it off and on essentially resets your phone’s wireless connections, which might resolve the offline issue.

How to on and off Airplane mode on Android:

• Step 1: Swipe down from the top of your screen to access the Quick Settings menu.
• Step 2: Look for the Airplane Mode icon and tap the icon to turn on Airplane Mode.
• Step 3: Wait a few seconds, then tap it again to turn off the Airplane Mode. Now, check if your phone is now online.

Solution 3: Reset network settings

Resetting network settings can help eliminate any configuration glitches that might be causing the phone offline problem. It’s like giving your phone’s connection settings a fresh start.

To reset your network settings, the steps may differ depending on the phone model you are using. However, you can generally do so by looking for the “Network” settings.

• Step 1: Open your phone’s Settings > Connection & sharing.
• Step 2: Find and select “Reset Wi-Fi, mobile networks, and Bluetooth.”
• Step 3: Tap “Reset Settings” and confirm the action and allow your phone to reset.
• Step 4: Reconnect to your Wi-Fi and check if the issue persists.

Solution 4: Restart your Wi-Fi router

Sometimes, the problem might not be with your phone but rather with the Wi-Fi router. Restarting it can refresh the connection and potentially resolve the connectivity problem.

How to restart your Wi-Fi router:

• Step 1: Locate your Wi-Fi router.
• Step 2: Turn off the router using the power button or unplug it.
• Step 3: Wait for about 10–15 seconds before plugging the router back in or turning it on.
• Step 4: Allow the router to restart and establish a connection. Then, check if your phone still shows the “Phone Offline” message.

These solutions should cover the most common connectivity issues. If the problem persists, we’ll explore further steps in the following sections.

Part 3: How To Fix “Phone Offline” Despite Having an Internet Connection

Ever found it odd to receive the frustrating offline error message when you’re sure your internet connection is up and running? If you’ve double-checked your internet connection and your phone still says it’s offline, the issue may lie within your browser, apps, or device settings.

In this part, we’ll answer the question “**Why does My Poco X5 say offline android?**” despite a seemingly functional internet connection. Then, let’s see other solutions on how to get your device back to its online, fully functional self.

Solution 1: Clear Google Chrome’s cache and data

Sometimes, the answer to “Why is my Android phone offline” can be attributed to a buildup of corrupted or outdated data in your browser’s cache. Clearing the cache and data for Google Chrome can resolve this issue, allowing for a fresh start and potentially eliminating the offline status.

How to clear your browser’s cache and data on Android:

• Step 1: Open the Settings > Apps > Manage Apps.
• Step 2: Locate and tap “Google Chrome” or your preferred browser in the list of installed apps.
• Step 3: Tap “Storage” and select “Clear Cache” to remove temporary files.
• Step 4: Choose “Clear Data” to delete app data. Confirm the action if prompted.

Now, restart Google Chrome and check if the offline error persists.

Solution 2: Re-install Google Chrome

If clearing the cache and data didn’t solve the offline issue, reinstalling Google Chrome can be the next step. A fresh installation can eliminate any underlying glitches or corrupted files that might be causing the persistent offline status.

How to re-install Google Chrome:

• Step 1: Visit the Google Play Store and search for Google Chrome.
• Step 2: Tap “Uninstall” to remove the app from your device.
• Step 3: Wait until it has finished uninstalling your app. Then, tap “Install” to start reinstalling the app.
• Step 4: Once the installation is complete, open Google Chrome and check if the offline error persists while browsing.

Solution 3: Repair the system to fix the phone showing offline

When persistent offline issues seem deeply rooted in your device’s system, a comprehensive system repair may be the solution. Wondershare Dr. Fone’s system repair tool is designed to address a range of system problems, providing a reliable way to fix any problem you have with your phone.

With Dr. Fone’s system repair tool, you can diagnose and resolve “Why is My Poco X5 offline on Android,” ensuring a smooth and functional Android experience.

Key Features:

• Comprehensive system repair for any devices
• User-friendly interface
• Efficient problem diagnosis

How to use Dr. Fone’s system repair tool:

• Step 1: Open Dr.Fone’s system repair tool

Start by launching Wondershare Dr.Fone on your computer. Go to the Toolbox section and connect your Poco X5. Choose System Repair and pick Android as your device type.

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• Step 2: Start the repair

Click Start on the new screen to kick off the repair. Since you’re dealing with an offline connection issue on Android, select System Damage.

• Step 3: Confirm your device details

The platform will detect your Poco X5’s brand. Confirm the Name, Model, Country, and Carrier. If your device is unlocked, choose OPEN in the Carrier section. Agree to the warning, click Next, and proceed with the repair.

• Step 4: Download firmware.

Follow the instructions to put your Poco X5 into Download Mode. Once in Download Mode, you will start downloading the firmware.

• Step 5: Confirm Installation

Remember, the repair may erase data. It’s advisable to back up your data first before starting the repair. Enter “000000” to confirm the repair process, shown by a progress bar. Click Done once it is completed and see if your Android is back online.

Conclusion

Dealing with the “Phone Offline” hiccup on your Poco X5 can be a real headache. But fear not – we’ve covered a range of solutions to get you back online smoothly. From troubleshooting internet connection problems to addressing browser and app-related glitches, the solutions provided in this guide are designed to cater to a variety of scenarios. If you find it troublesome to try solutions one by one, then we recommend using Dr.Fone directly which is a full toolkit for your phone and can help resolve most device glitches one-off.

Remember, technology can sometimes be tricky. But with patience and the right guidance, you can overcome these challenges.

Poco X5 Bootloop Problem, How to Fix it Without Data Loss

Have you, like many other users, faced the bootloop Android problem and wondered what exactly is Android boot loop. Well, Android boot loop is nothing but an error that makes your phone switch on itself every time you manually turn it off. To be precise, when your Poco X5 does not remain switched off or powered off and starts to boot up automatically after a few seconds, it might be stuck in the boot loop Android.

An Android boot loop is a very common problem and is one of the first symptoms of a soft-bricked device. Also, when your device is experiencing Android boot loop issue, it does not start normally to reach the Home or Locked Screen and remains frozen at the Poco X5 device’s logo, Recovery Mode or a lit-up screen. Many people fear losing their data and other files due to this error and thus, it is a very confusing situation to be in.

We understand the inconvenience caused, therefore, here are ways to tell you how to fix the bootloop problem in Android devices without losing any important data.

However, before moving on, let us learn a little about the causes for the Android boot loop error.

Part 1: What might cause the bootloop issue on Android?

Android boot loop error might seem weird and unexplainable but it occurs because of some specific reasons.

Firstly, please understand that it is a misnomer that boot loop error occurs only in a rooted device. Boot loop Android error can also occur in a stock device with the original software, ROM, and firmware.

In a rooted device, changes made, such as flashing a new ROM or customized firmware which are not compatible with the Poco X5 device’s hardware or existing software, can be blamed for the boot loop problem.

Moving on, when your device’s software is unable to communicate with the system files during the start-up process, Android boot loop problem may arise. Such a glitch is caused if you have recently updated the Android version.

Also, corrupt App update files may also cause the bootloop Android issue. Apps and programs downloaded from unknown sources bring in a particular type of virus that prevents you from using your device smoothly.

All-in-all, Android boot loop error is a direct outcome of when you try to tamper with your device’s internal settings.

Hence, if you are looking for ways to guide you about how to fix boot loop issue, you will have to revamp the Poco X5 device internally by either resetting it or adopting a recovery method.

Read on to know more about how to fix the bootloop error without any data loss when your device suffers from the bootloop Android problem.

Part 2: One click to Fix Android Bootloop without factory reset

If you are trying to figure out how to fix boot loop, the first option you have is the one-click fix to Android Bootloop which involves using the Dr.Fone - System Repair software.

This is designed to repair any data corruption on your device and restores your firmware to its usual working condition.

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To help you get started, here’s a step-by-step guide on how to use Dr.Fone - System Repair.

Note: This method can erase data on your device, including your personal files, so make sure you’ve backed up your device before proceeding.

Step #1 Download the Dr.Fone - System Repair software from the website and install it onto your computer.

Open the software and select the System Repair option from the main menu to fix the Android bootloop error.

Step #2 Connect your Poco X5 to your computer using the official cable and select the “Android” option from the three menu items. Click “Start” to confirm.

You’ll then need to input the Poco X5 device information, such as your carrier info, device name, model, and country/region in order to ensure you’re downloading and repairing the correct firmware to your phone.

Step #3 Now you’ll need to put your phone into Download Mode to remove the Android bootloop.

For this, you can simply follow the onscreen instructions for both phones with and without home buttons.

Click “Next”, and the software will begin downloading the firmware repair files.

Step #4 Now you can sit back and watch the magic happen!

Make sure your computer stays connected to the internet, and your device stays connected to your computer throughout the entire process. Once the firmware has been downloaded, it will be automatically installed onto your mobile device, removing the boot loop Android error.

You’ll be notified when the process is done and when you can remove your device and start using free from the boot loop Android error!

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Part 3: Soft reset to fix Android bootloop issue

When your device is stuck in Android boot loop, it does not necessarily mean that it is bricked. Boot loop might be occurring due to a simpler problem which can be fixed by turning off your device. This sounds like a home remedy for a serious problem but it works and resolves the problem most of the time.

Follow the steps given below to soft reset your device:

Turn the Poco X5 device off and take out its battery.

If you cannot take the battery out, let the phone be off for about 3 to 5 minutes, and then turn it back on.

Simply performing a soft reset on your device can help you if you are looking for solutions for how to fix the bootloop issue. This a very useful method as it does not result in any kind of loss in data and protects all your media files, documents, settings, etc.

In case the Poco X5 device does not turn on normally and is still stuck in the bootloop Android problem, be prepared to use the troubleshooting techniques given and explained below.

Part 4: Boot into Safe Mode to fix Android boot loop

Booting your Poco X5 into Safe Mode is a useful troubleshooting step to fix boot loop issues caused by third-party apps. When in Safe Mode, the Poco X5 device will start up with only essential system apps, and any downloaded apps that might be causing conflicts won’t run. Here’s how you can boot your Poco X5 into Safe Mode to address the boot loop problem:

Step 1: Power Off Your Device

Hold down the power button until it turns off completely.

Step 2: Access Safe Mode

To enter Safe Mode, follow these steps based on your device model:

• For most Android devices: Press and hold the power button to turn on your device. As soon as the manufacturer’s logo appears, press and hold the Volume Down button until the Poco X5 device finishes booting. You should see “Safe Mode” displayed in the bottom left or right corner of the screen.
• Some devices might require slightly different key combinations. Refer to your device’s user manual or perform an online search for the specific method to enter Safe Mode for your model.

Step 3: Observe the Poco X5 device

Once your device has booted into Safe Mode, use it for a while to see if the boot loop issue persists. If the boot loop doesn’t occur in Safe Mode, it indicates that the problem is likely caused by a third-party app.

Step 4: Identify and Uninstall Problematic Apps

Now that you’re in Safe Mode, it’s time to identify the troublesome app. Start by uninstalling recently installed apps one by one until the boot loop problem is resolved. After each uninstallation, restart your device normally to check if the boot loop still occurs. Continue this process until you find the problematic app.

Step 5: Restart Normally

Once you’ve identified and uninstalled the problematic app, restart your device normally to exit Safe Mode. Your Android device should now start up without getting stuck in a boot loop.

By following these steps and using Safe Mode to isolate problematic apps, you can effectively troubleshoot and resolve boot loop issues on your Poco X5.

Part 4: Factory reset to fix Android bootloop issue

Factory reset, also known as Hard Reset, is a one-stop solution for all your software resulting in issues. Android boot loop being such problem, can be easily overcome by performing a factory reset.

Please note that all your device’s data and settings will be deleted by adopting this method. However, if you have a Google account signed in on your Poco X5, you will be able to retrieve most of your data once the Poco X5 device turns on.

To factory reset your Android boot loop device, you must first boot into the Recovery Mode screen.

To do this:

Press the volume down button and power button together until you see a screen with multiple options before you.

When you are at the Recovery Mode screen, scroll down using the volume down key, and from the options given, select “Factory Reset” using the power key.

Wait for your device to perform the task and then:

Reboot the phone in Recovery Mode by selecting the first option.

This solution is known to fix the boot loop error 9 out of 10 times, but if you still can’t start your Poco X5 normally, consider using a CWM Recovery to resolve the Android boot loop issue.

Part 5: Use CWM Recovery to fix bootloop on rooted Android

CWM stands for ClockworkMod and it is a very popular custom recovery system. To use this system to solve the boot loop Android error, your Poco X5 must be rooted with CWM Recovery System which basically means CWM must be downloaded and installed on your device.

Furthermore, to use CWM Recovery to fix boot loop on rooted Android devices, follow the steps given below:

Press the home, power, and volume up buttons to launch the CWM Recovery screen.

Note: you might have to use a different combination of keys to enter into Recovery Mode, depending on your device’s model.

Scroll down using” the volume key to select “Advanced”.

Now select “Wipe” and choose to wipe “Dalvik Cache”.

In this step, select “Mounts and Storage” to click on “Wipe” or “Cache”.

Once this is done, make sure to reboot your Poco X5.

This process with successfully fix the Android boot loop error and not cause any loss of data stored on your device stuck in boot loop.

So the bottom line is that boot loop Android issue may seem like an irreparable error but it can be resolved by carefully following the techniques explained above. These methods not only tell you how to fix the bootloop problem but also prevent it from occurring in the future.

An Android boot loop is a common phenomenon with all Android devices because we tend to tamper with our device’s internal settings. Once the ROM, firmware, kernel, etc are damaged or rendered incompatible with the Poco X5 device’s software, you cannot expect it to function smoothly, hence, the boot loop error occurs. Since you are not the only one suffering from the Android boot loop problem, be rest assured that the ways, given above, to combat it are recommended by users facing similar troubles. So, don’t hesitate and go ahead to try them on.

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Authentication Error Occurred on Poco X5? Here Are 10 Proven Fixes

There are times when users get an authentication error while they connect to a Wifi network. The problem is mostly found in Android whenever a device tries to establish a connection to Wifi. If your device is also experiencing an authentication problem Wifi, then don’t worry. It can easily be resolved. In this post, we will make you familiar with the root cause for the Poco X5 Wifi problem and how you can resolve whenever authentication error occurred on your device.

Part 1: Any idea about the Wi-Fi authentication problem?

Wi-Fi authentication has to be done every time you wish to connect to a Wi-Fi network over your smartphone or laptop. To authenticate yourself and connect to the protected Wi-Fi network, you need to have the password of it. But if after you’re putting in the correct password and still experiencing the wifi authentication problem. Here’s what you need to know.

Authentication error occurs when the “deal” between the Wi-Fi router and device fails due to certain reasons. First, the Poco X5 device sends the password of the network and the “connect” request in an encrypted format to the Wi-Fi router. Then, the router decrypts the password and compares the password saved on it. Now, if the password matches, it sends affirmation for the “connect” request, and then the Poco X5 device is allowed to connect to the network.

Part 2: Why Authentication Error Occurred when Connecting to Wifi?

There could be plenty of reasons for facing an authentication error on your device. Most of the time, it occurs whenever a Wifi router seems to malfunction. Furthermore, if your phone has been recently updated, then chances are that there could be an issue with its drivers. A security attack can also make your device malfunction as well. An unstable connection or a router blockage can also be a reason for this issue.

In this scenario, whenever you try to connect to a Wifi network (even after supplying the correct password and username), it doesn’t connect to it. Instead, it displays an authentication error occurred promptly. Thankfully, there are plenty of ways to overcome the authentication problem Wifi. In the next section, we have provided three different solutions to fix the Poco X5 Wifi problem (as it mostly happens on Android devices).

Part 3: 10 Solutions to Fix Wifi Authentication Error

Before we make you familiar with different fixes for the Wifi authentication error, it is important to check your router beforehand. Chances are that you could be getting the authentication error because your router is not functioning properly. You can restart it and try to connect any other device to it as well to check it. After making sure that there is no problem with your network or router, follow these suggestions to overcome the authentication error occurred issue.

Check if extra characters added in Wi-Fi password

Ensure that no other extra characters are being added in the Wi-Fi password while you’re entering it. Key in the password carefully while viewing the characters, and then check if the authentication error occurs or not.

One-Click to Fix Wifi Authentication Error by Android System Repair

Android system repair is considered the most effective way to fix Wifi Authentication Error. As the bottom-layer Android system files may be corrupted unconsciously with days of phone use, the Wifi Authentication Error may be one of the symptoms.

So Android repair requires programming knowledge to do it?

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Here are the steps to fix Wifi Authentication Error by Android system repair:

Note: Android repair is effective to permanently fix Wifi Authentication Error, but may wipe out the existing phone data. Backup all the important Android data to PC before you go on.

1. After the Dr.Fone tool is downloaded, install, and launch it. You can see the following screen.

1. Connect your Poco X5 to the computer, and select “Android Repair” in the middle.

1. Select all the details that match your device, and click “Next”.

1. Next up, you should boot your Poco X5 in download mode by following the on-screen instructions.

1. Allow the program to download the corresponding firmware. After that, the Android repair will start and get the Wifi Authentication Error fixed in minutes.

Use static IP address instead of DHCP

DHCP, or Dynamic Host Configuration Protocol is the default IP address assignment for the Wi-Fi settings on many devices. Whereas DHCP can cause IP address conflict during the dynamic IP address assignment. So, you’d better change “DHCP” to “Static” to see if the authentication error persists.

Step 1: Head to the “Settings” of your Poco X5 and then opt for “Wireless and Networks” followed by “WLAN/WiFi”.

Step 2: Now, hit on the WiFi network that is showing “authentication error occurred”.

Step 3: Depending on your Poco X5 model, look for “IP Settings” and tap on it. Now, switch the “DHCP” to “Static”.

Step 4: Note down the static IP address fields and wipe off all the fields. Punch it in again and then save it.

Check carefully for duplicate Wi-Fi names before you connect

Perhaps, you might connect to a WiFi with a similar name. There are good chances that some users do not modify their WiFi network name and possibly, your neighbor may have the same WiFi network, service provider. Therefore, ensure you connect to the correct WiFi network.

Reset the Wifi network

One of the easiest ways to fix the authentication problem of Wifi is to reset the network. To do this, you would be required to forget the respective network first and then connect to it again. This can be done by simply following these steps.

1. Firstly, you need to forget a Wifi network. To do it, go to your phone’s Settings > WiFi and network. From here, you can see a list of all the Wifi hotspots that your phone connects to. Select the network you wish to forget.

2. When you would select a network, it will provide the basic information related to it. Just tap on the “Forget” button and agree to the pop-up message. This will erase the network’s information from your device.

3. Afterward, turn on your Wifi again and tap to the network you wish to connect to. Simply provide the credentials and tap on the “Connect” button to reestablish the connection. This way, you can reset the network successfully.

Modify network connection

If the above solution won’t work, then you would be required to walk the extra mile to fix the Poco X5 Wifi problem. After you reset a network connection, if still getting issues regarding the authentication of the network, you need to modify the connection. In this technique, you will be changing the IP settings on your phone to alter the way it establishes a secure connection. You can do it by following these steps.

1. To start with, visit your phone’s Settings and open the Wifi page.

2. This will display a list of all the Wifi networks that are associated with your device. Just long-tap on the Wifi network that you wish to modify. It will open another pop-up window. From here, tap on the option of “Manage network settings”. Sometimes, users also get an option of “Modify network settings” here as well. Simply select it to proceed.

3. It will display basic information related to your Wifi network. Just tap on the “Show advanced options” button to access more options related to the network setting.

4. From the IP Settings menu, change the field from DHCP to Static. This will let you establish a static connection between your device and the router.

5. As soon as you will change it to static, you will get different fields related to your network’s IP address, gateway, DNS, and more. Simply fill these fields and tap on the “Save” button once you are done.

Now, try to connect to the Wifi hotspot again. You would be able to overcome the authentication problem of Wifi.

Change Network Security Type

It has been observed that, when we connect to Wifi, our device chooses a wrong security type. This clashes with the default security protocol of the router and authentication error occurred due to this. If your device is facing the same issue, then it can be fixed by simply changing its security type. To do this, follow these instructions:

1. To change the security type of a network, you need to “Add the network”. If you already have the Wifi network saved, then simply forget the network by following the above-mentioned tutorial.

2. Now, turn on your device’s Wifi and tap on the option of “Add network”. Here, you would be asked to give a network name and select the security type. To manually select it, tap on the “Security” option.

3. From here, you will get a list of various security protocols that you can pick. Select “WPA/WPA2-PSK” and save your selection.

Now, try to connect to the network again. Most likely, it will let you fix the authentication error on your device.

Update Android firmware to the latest

There are instances where an outdated OS version of your Poco X5 may create a hindrance in establishing a connection between your device and the WiFi network. You need to update your Android firmware to the latest version and then check if the problem persists or not.

Step 1: Launch “Settings” of your Poco X5 and then get into the “About Phone” option.

Step 2: Now, opt for the “System Update” option. If the update is available, get your device updated to the latest OS version.

Restart the router and reset Android network settings

Sometimes, the WiFi router may hang up while establishing a connection and therefore, the wifi authentication problem occurs. Try restarting your Wi-Fi router and then check if your device connects successfully. If this doesn’t work, try to reset your Android Network Settings .

Bonus tip: Turn Airplane mode on/off

By simply turning on the Airplane mode (and later turning it off), you can easily fix the authentication problem Wifi most of the time. You can find a toggle button for Airplane mode on the notification bar of your phone. If you can’t find it there, then go to your phone’s Settings > Connection > More Networks and turn on the feature of “Airplane Mode”.

Let it do for a while. Afterward, turn it off and try to connect to the Wifi network again.

After following these quick and easy suggestions, you would be able to fix the Poco X5 Wifi problem for sure. Even if you use any other Android device, then its authentication error can easily be resolved after these effective solutions. Go ahead and give these expert solutions a try and let us know about your experience as well. If you have any other solution to fix the authentication problem Wifi, then share it with us as well in the comments.

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