Why Is My Samsung Galaxy A15 4G Offline? Troubleshooting Guide

Ever had your Samsung Galaxy A15 4G claim it’s offline, leaving you scratching your head about where it went wrong? We get it; it’s confusing. That’s why this article is here to untangle the mystery.

In the following sections, we’re diving into the “why is My Samsung Galaxy A15 4G offline” dilemma that many Android users face. We’ll break down the possible reasons behind this common issue and guide you through simple steps on how to fix it. By the end of the article, you’ll be able to get back to smooth internet surfing on your Samsung Galaxy A15 4G. Let’s get started.

Part 1: Why Does My Samsung Galaxy A15 4G Say Offline?

When you encounter the “offline” error message, it can disrupt your usual smartphone activities. Suddenly, you find yourself unable to browse the internet, send or receive emails, or stay connected through instant messages.

It’s a frustrating scenario, but let’s break down the potential reasons why your phone might be displaying this offline status:

Enabling Airplane mode

Why is My Samsung Galaxy A15 4G showing offline? Well, one common culprit behind the “offline” message is the accidental activation of Airplane Mode on your Samsung Galaxy A15 4G. When Airplane Mode is enabled, it disconnects your phone from all wireless networks, rendering it unable to connect to the internet or cellular networks.

Internet connection issues

Fluctuations in your signal strength or unexpected data loss can also be the culprit behind the “Why is My Samsung Galaxy A15 4G offline?” problem. Android devices rely on stable internet connections, and disruptions, whether temporary or prolonged, can lead to this error.

Glitches or bugs

Sometimes, glitches or bugs in Google apps installed on your Samsung Galaxy A15 4G can mislead it into thinking it’s offline. Google Play Services or other related applications may encounter issues, causing the phone to display an “offline” message.

Firewall restrictions

In some cases, a firewall on your Samsung Galaxy A15 4G might be overly restrictive, preventing the Samsung Galaxy A15 4G device from establishing a connection to the internet. This security measure, intended to protect your device, can sometimes go overboard and disrupt normal online functionality.

Now, you have understood the potential causes as the first step toward resolving the issue. Next, we’ll guide you through the process of troubleshooting and getting your Samsung Galaxy A15 4G back online.

Part 2: How To Fix “Phone Offline” With Internet Connection Problem

Now that we’ve figured out why your phone says it’s offline, let’s tackle the issue head-on. If you’re facing problems like downloads that won’t start, Google Play stuck on “Loading…,” or web pages refusing to load, chances are it’s an internet connection issue causing the problem.

Here are some easy solutions to get your connection back.

Solution 1: Change connection to mobile data

Switching to mobile data can be a quick fix if your Wi-Fi is acting up. It ensures a change in your connection source and might resolve the “Phone offline” issue. Follow these easy steps to change your connection to mobile data:

Step 1: Swipe down from the top of your screen to access the Quick Settings menu.
Step 2: Tap the Wi-Fi icon to turn off the Wi-Fi connection.
Step 3: Tap Mobile Data to turn it on.

Solution 2: On and off Airplane mode

Airplane Mode can sometimes cause connectivity confusion. Turning it off and on essentially resets your phone’s wireless connections, which might resolve the offline issue.

How to on and off Airplane mode on Android:

Step 1: Swipe down from the top of your screen to access the Quick Settings menu.
Step 2: Look for the Airplane Mode icon and tap the icon to turn on Airplane Mode.
Step 3: Wait a few seconds, then tap it again to turn off the Airplane Mode. Now, check if your phone is now online.

Solution 3: Reset network settings

Resetting network settings can help eliminate any configuration glitches that might be causing the phone offline problem. It’s like giving your phone’s connection settings a fresh start.

To reset your network settings, the steps may differ depending on the phone model you are using. However, you can generally do so by looking for the “Network” settings.

Step 1: Open your phone’s Settings > Connection & sharing.
Step 2: Find and select “Reset Wi-Fi, mobile networks, and Bluetooth.”
Step 3: Tap “Reset Settings” and confirm the action and allow your phone to reset.
Step 4: Reconnect to your Wi-Fi and check if the issue persists.

Solution 4: Restart your Wi-Fi router

Sometimes, the problem might not be with your phone but rather with the Wi-Fi router. Restarting it can refresh the connection and potentially resolve the connectivity problem.

How to restart your Wi-Fi router:

Step 1: Locate your Wi-Fi router.
Step 2: Turn off the router using the power button or unplug it.
Step 3: Wait for about 10–15 seconds before plugging the router back in or turning it on.
Step 4: Allow the router to restart and establish a connection. Then, check if your phone still shows the “Phone Offline” message.

These solutions should cover the most common connectivity issues. If the problem persists, we’ll explore further steps in the following sections.

Part 3: How To Fix “Phone Offline” Despite Having an Internet Connection

Ever found it odd to receive the frustrating offline error message when you’re sure your internet connection is up and running? If you’ve double-checked your internet connection and your phone still says it’s offline, the issue may lie within your browser, apps, or device settings.

In this part, we’ll answer the question “**Why does My Samsung Galaxy A15 4G say offline android?**” despite a seemingly functional internet connection. Then, let’s see other solutions on how to get your device back to its online, fully functional self.

Solution 1: Clear Google Chrome’s cache and data

Sometimes, the answer to “Why is my Android phone offline” can be attributed to a buildup of corrupted or outdated data in your browser’s cache. Clearing the cache and data for Google Chrome can resolve this issue, allowing for a fresh start and potentially eliminating the offline status.

How to clear your browser’s cache and data on Android:

Step 1: Open the Settings > Apps > Manage Apps.
Step 2: Locate and tap “Google Chrome” or your preferred browser in the list of installed apps.
Step 3: Tap “Storage” and select “Clear Cache” to remove temporary files.
Step 4: Choose “Clear Data” to delete app data. Confirm the action if prompted.

Now, restart Google Chrome and check if the offline error persists.

Solution 2: Re-install Google Chrome

If clearing the cache and data didn’t solve the offline issue, reinstalling Google Chrome can be the next step. A fresh installation can eliminate any underlying glitches or corrupted files that might be causing the persistent offline status.

How to re-install Google Chrome:

Step 1: Visit the Google Play Store and search for Google Chrome.
Step 2: Tap “Uninstall” to remove the app from your device.
Step 3: Wait until it has finished uninstalling your app. Then, tap “Install” to start reinstalling the app.
Step 4: Once the installation is complete, open Google Chrome and check if the offline error persists while browsing.

Solution 3: Repair the system to fix the phone showing offline

When persistent offline issues seem deeply rooted in your device’s system, a comprehensive system repair may be the solution. Wondershare Dr. Fone’s system repair tool is designed to address a range of system problems, providing a reliable way to fix any problem you have with your phone.

With Dr. Fone’s system repair tool, you can diagnose and resolve “Why is My Samsung Galaxy A15 4G offline on Android,” ensuring a smooth and functional Android experience.

Key Features:

Comprehensive system repair for any devices
User-friendly interface
Efficient problem diagnosis

How to use Dr. Fone’s system repair tool:

Step 1: Open Dr.Fone’s system repair tool

Start by launching Wondershare Dr.Fone on your computer. Go to the Toolbox section and connect your Samsung Galaxy A15 4G. Choose System Repair and pick Android as your device type.

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Step 2: Start the repair

Click Start on the new screen to kick off the repair. Since you’re dealing with an offline connection issue on Android, select System Damage.

Step 3: Confirm your device details

The platform will detect your Samsung Galaxy A15 4G’s brand. Confirm the Name, Model, Country, and Carrier. If your device is unlocked, choose OPEN in the Carrier section. Agree to the warning, click Next, and proceed with the repair.

Step 4: Download firmware.

Follow the instructions to put your Samsung Galaxy A15 4G into Download Mode. Once in Download Mode, you will start downloading the firmware.

Step 5: Confirm Installation

Remember, the repair may erase data. It’s advisable to back up your data first before starting the repair. Enter “000000” to confirm the repair process, shown by a progress bar. Click Done once it is completed and see if your Android is back online.

Conclusion

Dealing with the “Phone Offline” hiccup on your Samsung Galaxy A15 4G can be a real headache. But fear not – we’ve covered a range of solutions to get you back online smoothly. From troubleshooting internet connection problems to addressing browser and app-related glitches, the solutions provided in this guide are designed to cater to a variety of scenarios. If you find it troublesome to try solutions one by one, then we recommend using Dr.Fone directly which is a full toolkit for your phone and can help resolve most device glitches one-off.

Remember, technology can sometimes be tricky. But with patience and the right guidance, you can overcome these challenges.

Top 4 Android System Repair Software for Samsung Galaxy A15 4G Bricked Devices

Is your Samsung Galaxy A15 4G device showing signs of being “bricked” or “soft-bricked”? When a Samsung Galaxy A15 4G is bricked, it becomes unresponsive and unusable. But fear not, as this article will guide you through reviving your device’s functionality. It will delve into the significance of unbricking and how it restores usability.

Moreover, this article will introduce you to the world of Samsung Galaxy A15 4G unbrick tools and software, ensuring you can get your device back on track. So read on and explore the top Android system repair software that can bring life back to your bricked Samsung Galaxy A15 4G device.

Part 1: Understanding Bricked Samsung Galaxy A15 4G

Have you ever heard the term “bricked” concerning your Samsung Galaxy A15 4G device? This section explains it to you in simple terms. Imagine your device becoming like a brick, unresponsive and seemingly lifeless. That’s what happens when a Samsung Galaxy A15 4G gets bricked. There are two main types of brick: soft brick and hard brick.

Soft Brick

Soft brick is like a temporary setback for your device. To see if your Samsung Galaxy A15 4G is soft - bricked, check out the details below:

It happens when the software encounters issues, but the hardware is usually fine.
Your device might not start properly, freeze, or get stuck on the logo screen.

Hard Brick

Now, this is a more severe situation. In this case, your bricked Samsung Galaxy A15 4G might fall under the following conditions:

Thesoftware and hardware have significant problems, making the Samsung Galaxy A15 4G device unresponsive.
Your device won’t turn on and might not show any signs of life.

Common Causes of a Brick Samsung Galaxy A15 4G

Now, let’s discuss why devices end up in this bricked state. It can happen due to a few common reasons:

Failed Updates

Something might go wrong during the process when you’re trying to update your Samsung Galaxy A15 4G device. This is properly because of a poor internet connection or other interruptions. As a result, your device might get confused and end up bricked.

Custom ROM Installations

A custom ROM is like a customized version of your device’s software. While it can bring cool new features, it can also cause issues if not installed correctly. Incompatible or poorly made custom ROMs can sometimes lead to a bricked device.

Unauthorized Modifications

If you’re trying to tweak your device’s software without proper knowledge, you might make changes that the Samsung Galaxy A15 4G device can’t handle. This can lead to instability and, you guessed it, a bricked device.

So, why is it important to know all this? Well, a bricked device isn’t just frustrating; it can disrupt your daily life. You won’t be able to use your device, access your apps, or even make calls. That’s why unbricking is crucial.

Part 2: Top Android System Repair Software

Now that you’ve grasped the concept, let’s dive into how to unbrick a Samsung Galaxy A15 4G. That’s where Android system repair software comes in. These clever programs are like doctors for your device’s software. They diagnose and fix issues to keep your appliance running smoothly. Let’s explore the cream of the crop when it comes to these software solutions:

Wondershare Dr.Fone – System Repair (Android)

Dr.Fone - System Repair (Android) is like a magic wand for your Samsung Galaxy A15 4G device. It’s designed to rescue your device from troubles and make it run smoothly again. Dr.Fone - System Repair (Android) is built to fix various issues, including a bricked device. It can resolve problems like black screens, frozen devices, boot loops, and even devices stuck in recovery mode.

Dr.Fone - System Repair (Android)

Repair Android System Errors without Any Trouble.

Fix your Android to normal, no skills required.
Fix various Android system issues, stuck in boot loop , black screen , or won’t turn on , looping on start, etc.
The high success rate in resolving Android system issues.
Compatible with a wide range of Android devices and OS versions
User-friendly interface with easy-to-follow steps.

3981454 people have downloaded it

Key Features

Here’s what Dr.Fone offers as a powerful Android system repair software:

Repair a wide variety of Android system issues.
User-friendly interface that’s easy to navigate.
No technical expertise required – it guides you step by step.
Compatibility with a wide range of Samsung Galaxy A15 4G devices.

Pros

Check out Dr. Fone’s benefits you can take advantage of:

Easy and intuitive to use.
Can fix a range of software-related problems.
Doesn’t require deep technical knowledge.
Can help you avoid expensive repair services

Cons

As for its drawback, refer below:

Some complex issues might still require professional help.

How To Unbrick Samsung Galaxy A15 4G Using Dr.Fone

This tutorial will show you how Dr.Fone can remove the brick from a Samsung Galaxy A15 4G smartphone.

Step 1: Launch Dr.Fone and head to the program’s left-hand panel, where you’ll find the Toolbox. You may fix your broken Android device by connecting it to your computer and selecting System Repair from the menu.

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Step 2: Select Android on the following screen to troubleshoot an Android device. After that, you’ll be brought to a new screen where you can initiate the fix by clicking Start.

Step 3: When you click through to the next window, the service will automatically recognize the manufacturer of the Android device. Choose the appropriate Brand, Name, Model, Country, and Carrier from the drop-down menus. Select OPEN in the Carrier area if the phone is unlocked. The next step is to tick the box labeled I accept the risk and am ready to continue. Click Next to proceed with the rest of the Samsung Galaxy A15 4G device repair.

Step 4: Put your Samsung Galaxy A15 4G into Download Mode when prompted.
If your phone has a home button, follow the on-screen prompts to power it down. Keep pressing and holding the Volume Down, Home, and Power Then, press the Volume Upbutton to activate the Download Mode.

If your Android doesn’t have a Home button, you may still use it byturning it off and pressing the Volume Down, Bixby, and Power buttons simultaneously. Repeatedly pressing the Volume Up button will activate Download Mode.

Step 5: The firmware download starts on the platform immediately after the Samsung Galaxy A15 4G device enters Download Mode. You can click Stop to abort it at any stage during the process. The platform then verifies and presents the information as it downloads. By selecting Fix Now, you can install the firmware.

Step 6: The Android repair procedure may delete all of your data. To proceed, please type “000000” in the box provided. The system repair process will begin, and its status can be viewed in the next screen’s progress bar.

Take Note: Backing up your Android is necessary before doing any Android repair.

Step 7: The prompt window will show the completion message. If the Android device boots normally, you can close the tool by clicking the Done button. Press the Try Again button to try powering on the Samsung Galaxy A15 4G device again if it does not turn on automatically.

Repair System & Phone Master

This software is a real game-changer in resolving Android system problems. It specializes in repairing system issues, enhancing device performance, and cleaning up unnecessary files.

Key Features

Check out the key features of this software below:

Repair a range of system issues, including bricking.
Boost device speed and performance.
Clean up junk files to free up space.
The easy-to-use interface is suitable for all users.

Pros

Repair System & Phone Master’s advantages include the following:

Straightforward operation.
Focus on improving overall device performance.
Can potentially extend your device’s lifespan.

Cons

Below is the disadvantage of this software:

Repair capabilities might be limited for complex issues.

System Repair for Android

True to its name, System Repair for Android is designed to repair and rejuvenate your device’s Android system. It’s a reliable tool to tackle various software issues, including bricked devices.

Key Features

The key features of System Repair for Android app include:

Repair various Android system problems.
User-friendly interface for hassle-free operation.

Pros

As for its advantages, see the list below:

Straightforward solution for commonsystem issues.
Can save you from device replacement costs.

Cons

Check below to learn about this app’s drawback:

Advanced issues might require professional intervention.

Phone Doctor Plus

Phone Doctor Plus is like a health check-up app for your device. It’s designed to repair system issues and diagnose hardware problems that might contribute to a bricked device.

Key Features

See Phone Doctor Plus’s essential features below:

Diagnose and repair both software and hardware issues.
Identify potential problems that could lead to bricking.

Pros

This app’s advantages include the following:

Comprehensive diagnosis for both software and hardware.
Can help you identify issues before they become serious.

Cons

Check out this app’s disadvantages below:

Not solely focused on software repair, might not cover all scenarios.

Part 3: Tips on Preventing Future Bricking Incidents

Now that you know how to fix a bricked Samsung Galaxy A15 4G smartphone, let’s focus on preventing it in the first place. Here are some simple steps you can take to keep your Samsung Galaxy A15 4G device safe and sound:

Regularly Check for Updates

Always keep your device’s software up to date. Updates often contain bug fixes and improvements that can prevent software-related issues.

Use Reliable Tools and Software

When using any tools or software on your device, ensure they’re trusted and well-reviewed. Unreliable tools can lead to unexpected problems.

Avoid Unauthorized Modifications

Avoid messing with your device’s software beyond basic settings unless you’re a tech expert. Unauthorized modifications can lead to bricking.

Keep Your Battery Charged

Ensure your device has enough battery power before initiating software updates or installations. Low battery during critical processes can lead to issues.

Backup Regularly

Regularly back up your device’s data to avoid losing important information during a bricking incident.

Use Official Firmware

If you’re ever reinstalling or updating your device’s software, always use official firmware provided by the manufacturer.

Utilize Safe Mode for Troubleshooting

If your device starts acting strange, try booting it into safe mode. This helps you identify if a third-party app is causing issues.

Seek Professional Help

If you’re unsure about a particular action, seek help from experts. Trying to fix complex issues yourself can worsen the situation.

By following these easy tips, you can keep your Samsung Galaxy A15 4G device running smoothly and avoid the hassle of dealing with a bricked device. Always remember, prevention is better than cure!

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Conclusion

Encountering a bricked Samsung Galaxy A15 4G device can be a frustrating roadblock. However, there’s a silver lining – the power of an Android system repair software like Dr.Fone – System Repair (Android). This user-friendly tool acts as your device’s superhero, rescuing it from the clutches of bricking incidents.

So, whether your device is experiencing a soft brick or a hard brick, you now have the best tools and knowledge to overcome it. Dive into the Android system repair software world, explore your options, and bid farewell to brick. Welcome a revived, functioning Samsung Galaxy A15 4G device into your daily life.

7 Solutions to Fix Error Code 963 on Google Play Of Samsung Galaxy A15 4G

People are increasingly complaining about Google Play Error Codes which pop-up during downloading, installing or updating an App via Google Play Store. Amongst these, the most recent and common one being Error Code 963.

Google Play Error 963 is a typical error which shows up not only when you try to download and install an App but also during App update.

Error 963 cannot be attributed to a particular App or its update. It is a Google Play Store error and is experienced by Android users across the world.

Error Code 963, just like any other Google Play Store errors, is not something difficult to deal with. It’s a minor glitch which can be fixed easily. There is no need to worry or panic if you see Error 963 on Google Play Store preventing your favorite App from downloading or updating.

Read on to find out more about the Google Play Error 963 and best ways to fix it.

Part 1: What is Error Code 963?

Error 963 is a common Google Play Store error which basically hinders Apps from downloading and updating. Many people get worried when Error Code 963 does not let them install new Apps or update existing ones. However, please understand that Google Play Error is not such a big deal as it may sound and can be overcome easily.

Error 963 pop-up message reads as follows: “cannot be downloaded due to an error (963)” as shown in the image below.

A similar message shows up even while you are trying to update an App, as shown in the screenshot below.

Error Code 963 is basically an outcome of data crash which mostly is seen in cheaper smartphones. There might another reason for Error 963 preventing Apps from downloading and updating, which is Google Play Store Cache being corrupted. People also speculate SD Card related issues as many-a-times external memory enhancer chips do not support large Apps and their updates. Also, Error 963 is very common with HTC M8 and HTC M9 smartphones.

All these reasons and more can handle with ease and you can continue to use Google play services smoothly. In the following segment, we will discuss various fixes to cure the problem to enable to you download, install and update Apps on your device normally.

Part 2: Easiest solution to fix Error Code 963 on Android

When it comes to the most convenient solution to fix error 963, Dr.Fone - System Repair (Android) cannot be missed. It is the most productive program that covers a wide range of Android issues. It ensures full safety while performing and one can fix the Android issues in a hassle-free way.

Dr.Fone - System Repair (Android)

One click to fix Google Play error 963

The tool is recommended for its higher success rate.
Not just Google Play error 963, it can fix a large number of system issues including app crashing, black/white screen etc.
It’s considered as the first tool that offers one-click operation for Android repairing.
There’s no technical expertise needed to use this tool.

4,997,014 people have downloaded it

This section will provide you the tutorial guide for how to fix error code 963.

Note: Before moving to solve the error 963, we would like to inform you that the process may result in wiping away your data. And therefore, we suggest you to make backup of your Samsung Galaxy A15 4G prior to fixing this Google Play error 963.

Phase 1: Connecting and preparing the Samsung Galaxy A15 4G device

Step 1 – To begin fixing error 963, run Dr.Fone after downloading and installing it on your PC. Now, pick out the ‘System Repair’ tab from the main screen. Thereupon, with the help of a USB cable, make connection between your Samsung Galaxy A15 4G and PC

Step 2 – On the left panel, you’re supposed to choose ‘Android Repair’ and then click the ‘Start’ button.

Step 3 – On the following screen, you need to choose the appropriate details for your device like the name, brand, model, country/region etc. Later, go for warning confirmation and hit ‘Next’.

Phase 2: Taking Android device in Download mode for repairing

Step 1 – It is essential to get your Samsung Galaxy A15 4G or tablet entered in Download mode. For this, following are the steps to be taken:

If the Samsung Galaxy A15 4G device contains Home button:

Turn the Samsung Galaxy A15 4G device off and then keep holding the ‘Power’, ‘Volume Down’ and ‘Home’ buttons altogether for about 10 seconds. Next, release them all and push the ‘Volume Up’ key. This way, your device will enter the Download mode.

If the Samsung Galaxy A15 4G device contains no Home button:

Switch off your phone/tablet and press the ‘Volume Down’, ‘Bixby’ and ‘Power’ buttons for 10 seconds. Leave the buttons and then press the ‘Volume Up’ button for entering download mode.

Step 2 – Press the ‘Next’ button and then the program will commence the firmware downloading.

Step 3 – Upon successful downloading and verification of the firmware, the process of Android device repairing will begin automatically.

Step 4 – Within a while, the Google play error 963 will be vanished.

Part 3: 6 Common Solutions to fix Error Code 963

Since there is no specific reason for Error Code 963 to occur, similarly there is no one solution to the problem. You may use any one of them below or try them all to never see Error Code 963 on your device.

1. Clear Play Store Cache and Play Store Data

Clearing Google Play Store Cache and Data basically means keeping Google Play Store clean and free from trouble-making data stored in respect of it. It is advisable to carry out this process regularly to prevent Errors like Error Code 963 from occurring.

Follow the steps given below to fix Error Code 963:

Visit “Settings” and select “Application Manager”.

Now select “All” to see all downloaded and built-in Apps on your device.

Select “Google Play Store” and from the options that appear, tap on “Clear Cache” and “Clear Data”.

Once you are done clearing Google Play Store Cache and Data, try to download, install or update the App facing Google Play Error 963 again.

2. Uninstall updates for Play Store

Uninstalling Google Play Store updates is an easy and quick task. This method is known to have helped many as it brings back the Play Store to its original state, free from all updates.

Visit “Settings” and select “Application Manager”.

Now select “Google Play Store” from “All” Apps.

In this step, click on “Uninstall Updates” as shown below.

3. Shift the App from SD Card to device’s memory

This method is strictly for certain Apps which cannot be updated because they are stored on an external memory card, i.e., SD Card. Such memory enhancing chips do not support large Apps and due to a shortage of space prevents them from updating. It advisable to move such Apps from the SD Card to the Samsung Galaxy A15 4G device’s internal memory and then try to update it.

Visit “Settings” and select “Apps”.

From “All” Apps click on the App which is unable to update.

Now click on “Move to Phone” or “Move to internal storage” and try to download its update again from the Google Play Store.

Try updating the App now. If the Apps’s update does not download even now, DO NOT worry. There are three more ways to help you.

4. Unmount your external Memory Card

Error Code963 may also occur due to an external memory chip used in your device to enhance its storage capacity. This is very common and can be dealt with by unmounting the SD Card temporarily.

To unmount your SD Card:

Visit “Settings” and keep scrolling downwards.

Now select “Storage”.

From the options that appear, select “Unmount SD Card” as explained in the screenshot below.

Note: If the App or its update downloads successfully now, do not forget to mount the SD Card back.

5. Remove and Re-add your Google account

Deleting and re-adding your Google account in might sound a little tedious but it does not take much of your precious time. Moreover, this technique is very effective when it comes to fixing Error Code 963.

Carefully follow the steps given below to remove and then re-add your Google account:

Visit “Settings”, under “Accounts” select “Google”.

Select your account and from the “Menu” select “Remove account” as shown below.

Once your account is removed, follow the steps given hereunder to add it back again after a few minutes:

Go back to “Accounts” and select “Add Account”.

Select “Google” as shown above.

In this step feed in your account details and your Google account will be configured once again.

6. Special technique for HTC users

This technique is specially crafted fro HTC smartphone users who frequently face Google Play Error 963.

Follow the step-by-step instructions given below to uninstall all updates for your HTC One M8 Lock Screen App:

Visit “Settings” and find “HTC Lock Screen” under “Apps”.

Now click on “Force Stop”.

In this step, Click on “Uninstall Updates”.

This remedy is as simple as it sounds and has helped many HTC users to get rid of Error 963.

Google Play Errors are a very common phenomenon these days, especially Error Code 963 which usually occurs in the Google Play Store when we try to download, install or update an App. There is no need to worry if you see Error Code 963 pop-up on your screen as your device and its software are not to be blamed for Error 963 to suddenly surface. It is a random error and can be fixed easily by you. You do not need any technical assistance to deal with the issue. All you need to do is follow the steps introduced in this article to use Google Play Store and its services smoothly.

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Why Is My Samsung Galaxy A15 4G Offline? Troubleshooting Guide | Dr.fone