Why Your Motorola Moto G13 Screen Might be Unresponsive and How to Fix It | Dr.fone
Why Your Motorola Moto G13 Screen Might be Unresponsive and How to Fix It
This article aims to provide practical solutions for troubleshooting an unresponsive Motorola Moto G13 screen. Whether you’re facing a software glitch or hardware damage, this guide will offer useful tips and tricks to help you resolve the issue and get your device back up and running smoothly.
5 Solutions to Solve Motorola Moto G13 Screen Unresponsive Issues
An unresponsive Motorola Moto G13 screen can be frustrating, but several potential solutions can help. This article will explore five methods for troubleshooting an unresponsive Motorola Moto G13 screen. From force restarting your device to contacting customer service, we’ll cover everything you need to know to get your device back up and running.
If your Motorola Moto G13 screen is unresponsive, the first thing to try is a force restart. This can help refresh the system and clear any temporary files causing the issue.
Step 1. Press and hold the power button on your Motorola Moto G13 device.
Step 2. When the power options appear, tap “Restart.”
Step 3. Hold the power button if the screen is completely unresponsive until the Motorola Moto G13 device shuts down. Then, press and hold the power button to turn the Motorola Moto G13 device back on.
2. Drain the Battery Completely
If force restarting doesn’t work, let the battery drain completely. This can help reset the Motorola Moto G13 device and clear any temporary files or processes causing the issue.
Step 1. Leave your Motorola Moto G13 device on until the battery completely drains and the Motorola Moto G13 device shuts down.
Step 2. Connect your device to a power source and turn it back on.
3. Check for Software Updates
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Sometimes, an unresponsive Motorola Moto G13 screen can be caused by outdated software. Checking for software updates ensures your device runs the latest and most stable operating system version.
Step 1. Go to “Settings“ on your Motorola Moto G13 device.
Step 2. Scroll down and tap “Software Updates.”
Step 3. If an update is available, tap “Download and Install.”
4. Using Dr. Fone Repair
Dr. Fone Repair is a professional tool that can help fix a wide range of software issues on your Motorola Moto G13 device. Dr. Fone Repair can be a good option to protect your data and files while troubleshooting an unresponsive Motorola Moto G13 screen.
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Step 1. Download and install Dr. Fone Repair software on your computer.
Step 2. Connect your Motorola Moto G13 phone to your computer using a USB cable.
Step 3. Launch Dr. Fone Repair and select the “System Repair“ option.
Step 4. Choose the “Android Repair“ option from the available choices.
Step 5. Click on “Start“ to begin the repair process.
Step 6. Provide the necessary device information on the screen, including your name and model.
Step 7. Click “Next“ to proceed to the next step.
Step 8. Follow the on-screen instructions to complete the repair process for your Motorola Moto G13 phone’s touchscreen.
5. Contact Customer Service
If none of the above solutions work, it may be time to contact Motorola Moto G13 customer service. They can provide additional support and help troubleshoot the issue.
Step 1. Go to the Motorola Moto G13 website and navigate to the “Support“ section.
Step 2. Select your device model and click “Contact Us.”
Step 3. Choose your preferred method of contact, such as phone or email, and describe the issue you’re experiencing.
Common Causes of Motorola Moto G13 Screen Unresponsiveness
While Motorola Moto G13 devices offer reliable performance, users may encounter situations where the screen becomes unresponsive or stuck on boot. Soft-bricked software or corrupted firmware can cause an Motorola Moto G13 device to become unresponsive, including the screen stuck on the boot. This can happen to various models, such as the Motorola Moto G13, A37, A5, and A5s. Software updates and resets can help fix these issues.
Over time, the touch screen of an Motorola Moto G13 device may become unresponsive due to wear and tear. This can happen to models like the Motorola Moto G13 F1s and F3. In this case, replacing the touch screen or seeking professional assistance may be necessary.
Dropping or impacting an Motorola Moto G13 device can cause physical damage to the touch screen, resulting in unresponsiveness. This can happen to various models like the Motorola Moto G13 Reno and Find X. In some cases, the damage may be repairable, but the screen replacement or the Motorola Moto G13 device itself may be necessary in severe cases. Protecting the Motorola Moto G13 device with a case and handling it carefully to prevent physical damage is important.
While Motorola Moto G13 devices are generally reliable, various factors can contribute to screen unresponsiveness. Users can effectively troubleshoot and resolve issues by identifying these potential causes and seeking appropriate solutions.
How to Avoid Motorola Moto G13 Screen Unresponsiveness Issue
One of the most effective ways to prevent Motorola Moto G13 Screen unresponsiveness is by keeping the Motorola Moto G13 device software up-to-date. Regularly checking for system updates and installing them promptly can prevent software issues and potential bugs that may cause unresponsiveness. Additionally, updating device apps can help prevent conflicts that affect the touch screen’s functionality.
Another way to avoid Motorola Moto G13 Screen unresponsiveness is by protecting the Motorola Moto G13 device from physical damage. Using a protective case or screen protector can help prevent cracks or scratches on the screen that can lead to unresponsiveness. Avoiding impacts or drops can also reduce the risk of physical damage to the touch screen.
Installing apps from unknown sources or suspicious websites can expose the Motorola Moto G13 device to malware and viruses, which can cause unresponsiveness and other issues. To avoid this, it’s recommended to only install apps from trusted sources such as the Google Play Store or the Motorola Moto G13 App Store.
Using a reliable tool like Dr. Fone can help prevent Motorola Moto G13 Screen unresponsiveness by allowing you to manage and repair your device’s software and data. With features such as System Repair and Data Backup & Restore, you can quickly diagnose and fix software issues that may cause unresponsiveness and safely back up important data to prevent loss in case of device damage or malfunction.
Conclusion
Motorola Moto G13 Screen unresponsiveness can be a frustrating issue to deal with, but there are solutions available. Force restarting the Motorola Moto G13 device, checking for software updates, using Dr. Fone Repair, and contacting customer service are all effective ways to solve the problem. However, it’s also important to understand the possible causes of the issue, such as soft-bricking or equipment wearing out, and take preventative measures, such as updating your phone on time and avoiding malware. These tips can help prevent Motorola Moto G13 Screen unresponsiveness and keep your device running smoothly.
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Full Guide: How To Fix Connection Is Not Private on Motorola Moto G13
Are you encountering the “your connection is not private” issue on your phone? We found many Android users have increasingly expressed their frustrations with this recurring problem while browsing on the internet.
Usually, you can just reload the page to fix the error. But in case it doesn’t help, you may need to look for more advanced solutions. In the following discussion, we will delve into why this “your connection is not private” on Android happens and explore solutions that work for you.
Part 1: Addressing Your Connection Is Not Private on Android
First of all, what does “your connection is not private” on Android mean? To answer this question, it’s essential to understand that this error is often associated with Secure Socket Layer (SSL) protocol issues.
SSL is a cryptographic protocol created to establish a secure communication channel over the internet. Its primary purpose is to ensure the confidentiality and integrity of data exchanged between a user’s device and a website’s server.
The error message appears when there’s a problem with the SSL/TLS (Transport Layer Security) certificate of the website you are trying to access. This certificate is a digital document that authenticates the website and encrypts the data transmitted between the user’s device and the server.
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Some common factors that could trigger the “your connection is not private” on Chrome Android error:
- Expired or invalid SSL certificate of the website;
Certificates are issued for a specific period, and if the website owner fails to renew it in time, your browser will detect it as not secure.
- There is a mismatch between the domain on the certificate and the actual domain you are trying to visit;
This discrepancy might occur due to a misconfiguration on the website or, in some cases, due to a man-in-the-middle attack where a third party intercepts the communication between your device and the server.
- No HTTPS enforcement;
Another reason for the issue is if the installed SSL certificate doesn’t turn on the “force HTTPS” option. This means visitors might be using the non-secure HTTP version of the site instead of the safe URL.
So, the error serves as a warning to users, indicating that the connection may not be secure and sensitive information could be at risk.
Browsers, including those on Android devices, prioritize user safety and privacy. They will block access to potentially compromised websites to prevent data theft or unauthorized access. That’s why when you get the “your connection is not private” message on Android, you can’t access the website.
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Part 2: What The Error Codes in “Your Connection Is Not Private” Mean
When “your connection is not private” on Chrome Android error shows up, it often comes along with specific error codes that can indicate the root cause of the issue. Understanding these error codes is crucial for troubleshooting and resolving the problem effectively.
- ERR_CERT_SYMANTEC_LEGACY: Unsupported Symantec-issued certificate
This error code indicates that the website you are attempting to access is equipped with an unsupported Symantec-issued certificate. Symantec, a prominent Certificate Authority, had faced concerns about the security of its certificate issuance processes.
As a result, major browsers, including Google Chrome, no longer support certificates issued by Symantec. If you encounter this error, it implies that the website’s SSL certificate is outdated and needs to be updated with a certificate from a trusted Certificate Authority.
- NET::ERR_CERT_AUTHORITY_INVALID: Unauthenticated SSL certificate
The presence of this error code suggests that the SSL certificate of the website cannot be authenticated by your browser. This could occur if the certificate is self-signed or issued by an unrecognized Certificate Authority.
- NET::ERR_CERT_DATE_INVALID: Date and time mismatch
This error code points to a discrepancy between your Motorola Moto G13’s date and time settings and the information on the website’s SSL certificate, as they have expiration dates. If the date and time settings on your device are incorrect, it may prevent the certificate from being validated. Correcting your device’s date and time settings should resolve this issue.
- SSL certificate error: Generic or unspecified problem
This is a more generic error message that indicates a problem with the website’s SSL certificate without specifying the exact nature of the issue. It could indicate various issues, such as an expired certificate, a misconfiguration in the certificate chain, or other SSL-related problems.
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Encountering the “your connection is not private” error on Android can be a frustrating experience. Fortunately, there are various methods to address and fix this issue, depending on its underlying cause.
In this section, we will explore some effective solutions to help you regain a secure and private connection.
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When you use the internet, web browsers store information about your online activities in cached data and cookies to speed things up. However, having too much of this data can cause problems instead. It might even stop your browser from connecting securely.
So, clearing your browser cache and data can be a quick and simple “your connection is not private” Android fix. Follow the steps here:
- Step 1: Open and launch Chrome.
- Step 2: Access the Menu (the three dots button) to open the Settings. Select Privacy and Security > Clear Browsing Data.
- Step 3: Opt for the “All Time” option and click “Clear Data” to erase your cache.
After successfully clearing your browser cache and data, revisit the website to check if the problem persists.
Method 2: Repair the Android system
Addressing the “your connection is not private” to fix on Android involves examining both the Motorola Moto G13 device and the website. If clearing browser data doesn’t help, there might be an issue with your Android system. One solution is to use the Wondershare Dr.Fone system repair tool to fix the issues safely.
How to perform system repair with Dr.Fone:
- Step 1. Open the Repair Tool
Start by launching Wondershare Dr.Fone on your computer. Go to the Toolbox section and connect your Motorola Moto G13. Choose System Repair and pick Android as your device type.
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- Step 2. Begin Repair
Click Start on the new screen to kick off the repair. Since you’re dealing with a connection private issue on Android, select System Damage.
- Step 3. Fill in the Motorola Moto G13 device Details
The platform will detect your Motorola Moto G13’s brand. Confirm the Name, Model, Country, and Carrier. If your device is unlocked, choose OPEN in the Carrier section. Agree to the warning, click Next, and proceed with the repair.
- Step 4. Activate Download Mode
Follow the instructions to put your Motorola Moto G13 into Download Mode. Once in Download Mode, you will start downloading the firmware.
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- Step 5. Confirm Installation
Remember, the repair may erase data. It’s advisable to back up your data first before starting the repair. Enter “000000” to confirm the repair process, shown by a progress bar.
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When done, click Done if your Android starts properly. If not, click Try Again to repeat the process.
Method 3: Check and fix the date and time on your Android
Since the error code “NET::ERR_CERT_DATE_INVALID” indicates a mismatch between the date and time on your device and your browser, you need to adjust the date and time settings on your Android to fix it.
The specific steps can vary based on your Android model, but the general approach involves locating the “date and time” settings on your phone. How to fix the date and time on Android to bypass “your connection is not private” on Chrome Android:
- Step 1: Go to your Motorola Moto G13’s Settings > Date & Time.
- Step 2: Switch on the “Automatic Date & Time” to sync with the network-provided time.
Method 4: Perform factory reset
If nothing else works, there might be malware on your phone causing trouble. It’s crucial to eliminate this threat before further damage occurs. The recommended action is to perform a factory reset on your phone.
However, keep in mind that this process can result in data loss, so it’s essential to back up your data beforehand. Follow the steps to perform a factory reset on Android:
- Step 1: Go to your Android Settings.
- Step 2: Select Backup and Reset > Factory data reset. Then, opt to erase all data.
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Most of the time, you won’t need to go to the extreme of a factory reset. The simpler solutions mentioned earlier should take care of the Security Certificate Error on your Android.
Conclusion
By now, you should have a good grasp of the “Your Connection Is Not Private” problem on Android. This issue typically arises from complications with the SSL certificate of the website, designed to ensure a secure connection.
When you see the error message, it often comes with specific codes that indicate the underlying problem. Several methods can be employed to fix the “Your Connection Is Not Private” on Android. Clearing the browser cache, repairing the Android system using tools like Dr.Fone, checking and fixing date and time settings, and performing a factory reset as a last resort are among the solutions.
By prioritizing user safety and following the step-by-step approach in this guide, you can navigate and resolve this common internet browsing challenge on your Motorola Moto G13s.
Fix Motorola Moto G13 Android System Webview Crash 2024 Issue
In recent months, the term “Android WebView crash 2023“ has become a common search term among Android users seeking solutions to these app crashes . The issue has been particularly prevalent on Motorola Moto G13 devices, but it has also affected users of other Android models.
Android WebView for Android apps allows you to see and interact with web pages without leaving your app. But lately, it’s been causing more headaches than it’s worth.
So, what’s going on with Motorola Moto G13 Android System WebView, and what can you do to fix its issues? Let’s take a look. This article will shed light on Motorola Moto G13 Android System WebView crashing apps, helping you understand what triggers them, how to identify them, and what you can do to prevent them from happening again.
Part 1: What Should We Know About Motorola Moto G13 Android System WebView Crashes?
This year, the term “Android WebView crash 2023“ has become a familiar and dreaded phrase. This issue has plagued Android users, causing app crashes, freezing , and frustration. But what exactly is Android WebView, and what triggers these apps to crash?
Android WebView is an integral component of Android apps, acting as the invisible engine that renders web content within these apps. It allows users to seamlessly browse websites, watch videos, and interact with web pages without switching to a separate browser. However, when WebView crashes, it disrupts this integrated experience, causing apps to malfunction.
Several signs can indicate an impending or ongoing Android WebView crash. These include:
- App Freezing
One of the earliest signs of an Motorola Moto G13 Android System WebView crash is the app freezing. The app may become unresponsive, refusing to respond to your taps or gestures.
- Unexpected App Closures
Another common sign is unexpected app closing. The app may shut down without warning, abruptly ending your activity. Motorola Moto G13 Android System WebView crashing apps can be disruptive if you are in the middle of a conversation, shopping online, or filling out an important form.
- Error Messages
Error messages can also provide valuable clues about the impending crash. These messages may appear as pop-ups or be displayed within the app itself.
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- Slow Loading Times
Slow loading times can also be a sign of an impending crash. If webpages within the app take unusually long to load or images and other content appear pixelated or distorted, it could be a sign that Motorola Moto G13 Android System WebView is struggling to handle the workload.
But why does WebView crash Android smartphones? The answer involves several factors:
- Updates and Compatibility Issues
Updates are often intended to improve software stability and compatibility, but in some cases, they can introduce new bugs or compatibility issues that lead to crashes. It is particularly evident when app developers and WebView developers release updates that don’t fully align, causing conflicts.
- Insufficient Memory
Motorola Moto G13 Android System WebView requires a certain amount of memory to operate properly. If your device is running low on memory, it can cause Motorola Moto G13 Android System WebView to crash. It is more likely to happen on older devices with less RAM.
- Outdated Motorola Moto G13 Android System WebView
The WebView app is responsible for rendering web content within Android apps. Using an outdated version of WebView can introduce known bugs and security vulnerabilities that can cause crashes.
- Conflicts With Other Apps
WebView might crash if it conflicts with other resources or processes running on the Motorola Moto G13 device. It can happen if the Motorola Moto G13 device runs low on memory or other resource-intensive apps compete for system resources.
In the next section, you’ll explore potential solutions to keep your apps running smoothly.
Part 2: Android WebView Crashes? Here Are Quick and Proven Solutions
Now you’ve identified the signs and causes of Motorola Moto G13 Android System WebView crashing apps on your phone. While these issues can be frustrating, there are several quick and proven solutions to fix them.
Uninstall WebView Updates
If you’re experiencing apps crashing after a recent update, consider uninstalling those updates. This action can potentially revert to a more stable version of Motorola Moto G13 Android System WebView.
To do this on your Motorola Moto G13, navigate to Settings > Apps, then select Motorola Moto G13 Android System WebView. Tap the menu icon in the top right corner and tap Uninstall updates.
Update Android WebView
Regularly updating Motorola Moto G13 Android System WebView to the latest version is crucial for maintaining compatibility and addressing known bugs. Google releases updates to address these concerns, ensuring optimal performance and stability.
Check for available updates on Motorola Moto G13 devices by navigating to Settings > Apps. Then, select Motorola Moto G13 Android System WebView and tap App details in-store. If an update is available, tap Update to install it and restart your phone.
Update Google Chrome
Android WebView is closely tied to Google Chrome, and issues with Chrome can sometimes affect WebView functionality. As such, updating Chrome to the latest version can help address Android System and WebView forcibly closing your phone’s apps.
Open the Google Play Store and search for Google Chrome. If an update is available, tap Update to install it, then restart your device.
Clearing Cache and Data for Android WebView
Clearing the cache frees up phone storage and helps the app run more efficiently. To clear Motorola Moto G13 Android System WebView’s cache and data, go to Settings > Apps and select Motorola Moto G13 Android System WebView. Tap on Storage and tap Clear cache on the lower right corner of your screen.
Restart Device
A simple restart can often resolve temporary glitches or conflicts that might be causing Android WebView crashes. The specific steps to restart your phone will vary depending on your device type.
Check Internet Connection
A stable internet connection is essential for Motorola Moto G13 Android System WebView to render web content properly. If the internet connection is unstable or down, it can lead to crashes. Ensure you have a stable internet connection before using WebView-based apps.
Update Device Software
OS updates may introduce changes to the Motorola Moto G13 Android System WebView that make it more compatible with newer web standards and technologies. It can enhance the performance and stability of apps that rely on WebView for web content.
Check for available software updates by going to Settings > Software Update. If an update is required, tap on Download and install.
While problems like when the Android System WebView crashes Android phones are common, they don’t have to be a persistent problem for Motorola Moto G13 users. It’s also equally important to have effective solutions when app crashes occur. This is where Wondershare Dr.Fone steps in as a reliable and comprehensive solution for restoring app stability and overall phone performance.
Part 3: Restoring Apps and Phone Stability: A Step-by-Step Guide
Dr. Fone’s System Repair tool can help you resolve common Android scenarios, including Google Play Store malfunctions and persistent app crashes.
How To Use Dr.Fone for Motorola Moto G13 Android System WebView Crashing Apps?
Before attempting any repairs, it is crucial to back up your Motorola Moto G13 to prevent data loss. Once you have a secure backup, follow these steps to fix WebView app crashes and restore your Motorola Moto G13 to its optimal performance.
- Step 1: Download the Dr.Fone toolkit. Next, install the software on your desktop and launch it.
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- Step 2: Connect your Motorola Moto G13 to your computer using a USB cable. Dr.Fone will automatically detect and establish a connection.
- Step 3: Select the System Repair function from the Toolbox homepage and choose Android to confirm your device type.
- Step 4: Click Start to begin the process of fixing Motorola Moto G13 Android System WebView crashes. Next, choose your device details and follow the in-app instructions to put your device in Download mode.
- Step 5: Dr.Fone will analyze your device’s system and download the firmware to solve the root cause of the issue.
- Step 6: Confirm your device information in the dialogue box. Dr.Fone will proceed to repair the detected WebView-related problems.
- Step 7: Once the repair is complete, your device will restart, and Motorola Moto G13 Android System WebView crashing apps should no longer occur.
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Conclusion
The “Android WebView crash 2023“ issue was widespread for many Android users. The common issues encountered were app crashes, slow loading times, and error messages. Fortunately, these problems are manageable with the right approach.
By understanding the signs and causes of Motorola Moto G13 Android System WebView crashes, you can take proactive measures to prevent them. Quick fixes such as clearing cache and data or updates can often resolve the issue promptly.
For more comprehensive troubleshooting, Dr. Fone’s mobile solution offers a reliable and user-friendly approach. Its advanced capabilities effectively tackle app crashing issues, providing you peace of mind that your phone is functioning optimally.
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- Title: Why Your Motorola Moto G13 Screen Might be Unresponsive and How to Fix It | Dr.fone
- Author: Ariadne
- Created at : 2024-07-30 12:55:02
- Updated at : 2024-07-31 12:55:02
- Link: https://howto.techidaily.com/why-your-motorola-moto-g13-screen-might-be-unresponsive-and-how-to-fix-it-drfone-by-drfone-fix-android-problems-fix-android-problems/
- License: This work is licensed under CC BY-NC-SA 4.0.