Why Your Realme Narzo 60x 5G Screen Might be Unresponsive and How to Fix It

This article aims to provide practical solutions for troubleshooting an unresponsive Realme Narzo 60x 5G screen. Whether you’re facing a software glitch or hardware damage, this guide will offer useful tips and tricks to help you resolve the issue and get your device back up and running smoothly.

5 Solutions to Solve Realme Narzo 60x 5G Screen Unresponsive Issues

An unresponsive Realme Narzo 60x 5G screen can be frustrating, but several potential solutions can help. This article will explore five methods for troubleshooting an unresponsive Realme Narzo 60x 5G screen. From force restarting your device to contacting customer service, we’ll cover everything you need to know to get your device back up and running.

1. Force Restart

If your Realme Narzo 60x 5G screen is unresponsive, the first thing to try is a force restart. This can help refresh the system and clear any temporary files causing the issue.

Step 1. Press and hold the power button on your Realme Narzo 60x 5G device.

Step 2. When the power options appear, tap “Restart.”

Step 3. Hold the power button if the screen is completely unresponsive until the Realme Narzo 60x 5G device shuts down. Then, press and hold the power button to turn the Realme Narzo 60x 5G device back on.

2. Drain the Battery Completely

If force restarting doesn’t work, let the battery drain completely. This can help reset the Realme Narzo 60x 5G device and clear any temporary files or processes causing the issue.

Step 1. Leave your Realme Narzo 60x 5G device on until the battery completely drains and the Realme Narzo 60x 5G device shuts down.

Step 2. Connect your device to a power source and turn it back on.

3. Check for Software Updates

Sometimes, an unresponsive Realme Narzo 60x 5G screen can be caused by outdated software. Checking for software updates ensures your device runs the latest and most stable operating system version.

Step 1. Go to “Settings“ on your Realme Narzo 60x 5G device.

Step 2. Scroll down and tap “Software Updates.”

Step 3. If an update is available, tap “Download and Install.”

dotConnect for Oracle is an ADO.NET data provider for Oracle with Entity Framework Support.

4. Using Dr. Fone Repair

Dr. Fone Repair is a professional tool that can help fix a wide range of software issues on your Realme Narzo 60x 5G device. Dr. Fone Repair can be a good option to protect your data and files while troubleshooting an unresponsive Realme Narzo 60x 5G screen.

safe & secure

Step 1. Download and install Dr. Fone Repair software on your computer.

Step 2. Connect your Realme Narzo 60x 5G phone to your computer using a USB cable.

Step 3. Launch Dr. Fone Repair and select the “System Repair“ option.

Step 4. Choose the “Android Repair“ option from the available choices.

Step 5. Click on “Start“ to begin the repair process.

Step 6. Provide the necessary device information on the screen, including your name and model.

Step 7. Click “Next“ to proceed to the next step.

Step 8. Follow the on-screen instructions to complete the repair process for your Realme Narzo 60x 5G phone’s touchscreen.

5. Contact Customer Service

If none of the above solutions work, it may be time to contact Realme Narzo 60x 5G customer service. They can provide additional support and help troubleshoot the issue.

Step 1. Go to the Realme Narzo 60x 5G website and navigate to the “Support“ section.

Step 2. Select your device model and click “Contact Us.”

Step 3. Choose your preferred method of contact, such as phone or email, and describe the issue you’re experiencing.

TubeDigger - online video downloader from mostly any site

Common Causes of Realme Narzo 60x 5G Screen Unresponsiveness

While Realme Narzo 60x 5G devices offer reliable performance, users may encounter situations where the screen becomes unresponsive or stuck on boot. Soft-bricked software or corrupted firmware can cause an Realme Narzo 60x 5G device to become unresponsive, including the screen stuck on the boot. This can happen to various models, such as the Realme Narzo 60x 5G, A37, A5, and A5s. Software updates and resets can help fix these issues.

Over time, the touch screen of an Realme Narzo 60x 5G device may become unresponsive due to wear and tear. This can happen to models like the Realme Narzo 60x 5G F1s and F3. In this case, replacing the touch screen or seeking professional assistance may be necessary.

Dropping or impacting an Realme Narzo 60x 5G device can cause physical damage to the touch screen, resulting in unresponsiveness. This can happen to various models like the Realme Narzo 60x 5G Reno and Find X. In some cases, the damage may be repairable, but the screen replacement or the Realme Narzo 60x 5G device itself may be necessary in severe cases. Protecting the Realme Narzo 60x 5G device with a case and handling it carefully to prevent physical damage is important.

While Realme Narzo 60x 5G devices are generally reliable, various factors can contribute to screen unresponsiveness. Users can effectively troubleshoot and resolve issues by identifying these potential causes and seeking appropriate solutions.

How to Avoid Realme Narzo 60x 5G Screen Unresponsiveness Issue

One of the most effective ways to prevent Realme Narzo 60x 5G Screen unresponsiveness is by keeping the Realme Narzo 60x 5G device software up-to-date. Regularly checking for system updates and installing them promptly can prevent software issues and potential bugs that may cause unresponsiveness. Additionally, updating device apps can help prevent conflicts that affect the touch screen’s functionality.

Another way to avoid Realme Narzo 60x 5G Screen unresponsiveness is by protecting the Realme Narzo 60x 5G device from physical damage. Using a protective case or screen protector can help prevent cracks or scratches on the screen that can lead to unresponsiveness. Avoiding impacts or drops can also reduce the risk of physical damage to the touch screen.

Installing apps from unknown sources or suspicious websites can expose the Realme Narzo 60x 5G device to malware and viruses, which can cause unresponsiveness and other issues. To avoid this, it’s recommended to only install apps from trusted sources such as the Google Play Store or the Realme Narzo 60x 5G App Store.

Using a reliable tool like Dr. Fone can help prevent Realme Narzo 60x 5G Screen unresponsiveness by allowing you to manage and repair your device’s software and data. With features such as System Repair and Data Backup & Restore, you can quickly diagnose and fix software issues that may cause unresponsiveness and safely back up important data to prevent loss in case of device damage or malfunction.

Conclusion

Realme Narzo 60x 5G Screen unresponsiveness can be a frustrating issue to deal with, but there are solutions available. Force restarting the Realme Narzo 60x 5G device, checking for software updates, using Dr. Fone Repair, and contacting customer service are all effective ways to solve the problem. However, it’s also important to understand the possible causes of the issue, such as soft-bricking or equipment wearing out, and take preventative measures, such as updating your phone on time and avoiding malware. These tips can help prevent Realme Narzo 60x 5G Screen unresponsiveness and keep your device running smoothly.

safe & secure

Why Is My Realme Narzo 60x 5G Offline? Troubleshooting Guide

Ever had your Realme Narzo 60x 5G claim it’s offline, leaving you scratching your head about where it went wrong? We get it; it’s confusing. That’s why this article is here to untangle the mystery.

In the following sections, we’re diving into the “why is My Realme Narzo 60x 5G offline” dilemma that many Android users face. We’ll break down the possible reasons behind this common issue and guide you through simple steps on how to fix it. By the end of the article, you’ll be able to get back to smooth internet surfing on your Realme Narzo 60x 5G. Let’s get started.

Part 1: Why Does My Realme Narzo 60x 5G Say Offline?

When you encounter the “offline” error message, it can disrupt your usual smartphone activities. Suddenly, you find yourself unable to browse the internet, send or receive emails, or stay connected through instant messages.

It’s a frustrating scenario, but let’s break down the potential reasons why your phone might be displaying this offline status:

1. Enabling Airplane mode

Why is My Realme Narzo 60x 5G showing offline? Well, one common culprit behind the “offline” message is the accidental activation of Airplane Mode on your Realme Narzo 60x 5G. When Airplane Mode is enabled, it disconnects your phone from all wireless networks, rendering it unable to connect to the internet or cellular networks.

2. Internet connection issues

Fluctuations in your signal strength or unexpected data loss can also be the culprit behind the “Why is My Realme Narzo 60x 5G offline?” problem. Android devices rely on stable internet connections, and disruptions, whether temporary or prolonged, can lead to this error.

3. Glitches or bugs

Sometimes, glitches or bugs in Google apps installed on your Realme Narzo 60x 5G can mislead it into thinking it’s offline. Google Play Services or other related applications may encounter issues, causing the phone to display an “offline” message.

4. Firewall restrictions

In some cases, a firewall on your Realme Narzo 60x 5G might be overly restrictive, preventing the Realme Narzo 60x 5G device from establishing a connection to the internet. This security measure, intended to protect your device, can sometimes go overboard and disrupt normal online functionality.

Now, you have understood the potential causes as the first step toward resolving the issue. Next, we’ll guide you through the process of troubleshooting and getting your Realme Narzo 60x 5G back online.

Jet Profiler for MySQL, Enterprise Version： Jet Profiler for MySQL is real-time query performance and diagnostics tool for the MySQL database server. Its detailed query information, graphical interface and ease of use makes this a great tool for finding performance bottlenecks in your MySQL databases.

Part 2: How To Fix “Phone Offline” With Internet Connection Problem

Now that we’ve figured out why your phone says it’s offline, let’s tackle the issue head-on. If you’re facing problems like downloads that won’t start, Google Play stuck on “Loading…,” or web pages refusing to load, chances are it’s an internet connection issue causing the problem.

Here are some easy solutions to get your connection back.

Solution 1: Change connection to mobile data

Switching to mobile data can be a quick fix if your Wi-Fi is acting up. It ensures a change in your connection source and might resolve the “Phone offline” issue. Follow these easy steps to change your connection to mobile data:

• Step 1: Swipe down from the top of your screen to access the Quick Settings menu.
• Step 2: Tap the Wi-Fi icon to turn off the Wi-Fi connection.
• Step 3: Tap Mobile Data to turn it on.

Solution 2: On and off Airplane mode

Airplane Mode can sometimes cause connectivity confusion. Turning it off and on essentially resets your phone’s wireless connections, which might resolve the offline issue.

How to on and off Airplane mode on Android:

• Step 1: Swipe down from the top of your screen to access the Quick Settings menu.
• Step 2: Look for the Airplane Mode icon and tap the icon to turn on Airplane Mode.
• Step 3: Wait a few seconds, then tap it again to turn off the Airplane Mode. Now, check if your phone is now online.

Solution 3: Reset network settings

Resetting network settings can help eliminate any configuration glitches that might be causing the phone offline problem. It’s like giving your phone’s connection settings a fresh start.

To reset your network settings, the steps may differ depending on the phone model you are using. However, you can generally do so by looking for the “Network” settings.

• Step 1: Open your phone’s Settings > Connection & sharing.
• Step 2: Find and select “Reset Wi-Fi, mobile networks, and Bluetooth.”
• Step 3: Tap “Reset Settings” and confirm the action and allow your phone to reset.
• Step 4: Reconnect to your Wi-Fi and check if the issue persists.

Epubor Audible Converter for Mac： Download and convert Audible AAXC/AA/AAX to MP3 with 100% original quality preserved.

Solution 4: Restart your Wi-Fi router

Sometimes, the problem might not be with your phone but rather with the Wi-Fi router. Restarting it can refresh the connection and potentially resolve the connectivity problem.

How to restart your Wi-Fi router:

• Step 1: Locate your Wi-Fi router.
• Step 2: Turn off the router using the power button or unplug it.
• Step 3: Wait for about 10–15 seconds before plugging the router back in or turning it on.
• Step 4: Allow the router to restart and establish a connection. Then, check if your phone still shows the “Phone Offline” message.

These solutions should cover the most common connectivity issues. If the problem persists, we’ll explore further steps in the following sections.

Part 3: How To Fix “Phone Offline” Despite Having an Internet Connection

Ever found it odd to receive the frustrating offline error message when you’re sure your internet connection is up and running? If you’ve double-checked your internet connection and your phone still says it’s offline, the issue may lie within your browser, apps, or device settings.

In this part, we’ll answer the question “**Why does My Realme Narzo 60x 5G say offline android?**” despite a seemingly functional internet connection. Then, let’s see other solutions on how to get your device back to its online, fully functional self.

Solution 1: Clear Google Chrome’s cache and data

Sometimes, the answer to “Why is my Android phone offline” can be attributed to a buildup of corrupted or outdated data in your browser’s cache. Clearing the cache and data for Google Chrome can resolve this issue, allowing for a fresh start and potentially eliminating the offline status.

How to clear your browser’s cache and data on Android:

• Step 1: Open the Settings > Apps > Manage Apps.
• Step 2: Locate and tap “Google Chrome” or your preferred browser in the list of installed apps.
• Step 3: Tap “Storage” and select “Clear Cache” to remove temporary files.
• Step 4: Choose “Clear Data” to delete app data. Confirm the action if prompted.

Now, restart Google Chrome and check if the offline error persists.

Click here


Solution 2: Re-install Google Chrome

If clearing the cache and data didn’t solve the offline issue, reinstalling Google Chrome can be the next step. A fresh installation can eliminate any underlying glitches or corrupted files that might be causing the persistent offline status.

How to re-install Google Chrome:

• Step 1: Visit the Google Play Store and search for Google Chrome.
• Step 2: Tap “Uninstall” to remove the app from your device.
• Step 3: Wait until it has finished uninstalling your app. Then, tap “Install” to start reinstalling the app.
• Step 4: Once the installation is complete, open Google Chrome and check if the offline error persists while browsing.

CalendarBudget - Monthly subscription membership to CalendarBudget via web browser or mobile app. Support included.

Solution 3: Repair the system to fix the phone showing offline

When persistent offline issues seem deeply rooted in your device’s system, a comprehensive system repair may be the solution. Wondershare Dr. Fone’s system repair tool is designed to address a range of system problems, providing a reliable way to fix any problem you have with your phone.

With Dr. Fone’s system repair tool, you can diagnose and resolve “Why is My Realme Narzo 60x 5G offline on Android,” ensuring a smooth and functional Android experience.

Key Features:

• Comprehensive system repair for any devices
• User-friendly interface
• Efficient problem diagnosis

How to use Dr. Fone’s system repair tool:

• Step 1: Open Dr.Fone’s system repair tool

Start by launching Wondershare Dr.Fone on your computer. Go to the Toolbox section and connect your Realme Narzo 60x 5G. Choose System Repair and pick Android as your device type.

safe & secure

3,189,324 people have downloaded it

• Step 2: Start the repair

Click Start on the new screen to kick off the repair. Since you’re dealing with an offline connection issue on Android, select System Damage.

• Step 3: Confirm your device details

The platform will detect your Realme Narzo 60x 5G’s brand. Confirm the Name, Model, Country, and Carrier. If your device is unlocked, choose OPEN in the Carrier section. Agree to the warning, click Next, and proceed with the repair.

• Step 4: Download firmware.

Follow the instructions to put your Realme Narzo 60x 5G into Download Mode. Once in Download Mode, you will start downloading the firmware.

The BootIt Collection covers multi-booting, partitioning, and disk imaging on traditional PC’s using the standard BIOS and  newer PC’s using UEFI.   The collection includes BootIt Bare Metal (BIBM) for standard BIOS systems and BootIt UEFI (BIU) for UEFI system.

• Step 5: Confirm Installation

Remember, the repair may erase data. It’s advisable to back up your data first before starting the repair. Enter “000000” to confirm the repair process, shown by a progress bar. Click Done once it is completed and see if your Android is back online.

Conclusion

Dealing with the “Phone Offline” hiccup on your Realme Narzo 60x 5G can be a real headache. But fear not – we’ve covered a range of solutions to get you back online smoothly. From troubleshooting internet connection problems to addressing browser and app-related glitches, the solutions provided in this guide are designed to cater to a variety of scenarios. If you find it troublesome to try solutions one by one, then we recommend using Dr.Fone directly which is a full toolkit for your phone and can help resolve most device glitches one-off.

Remember, technology can sometimes be tricky. But with patience and the right guidance, you can overcome these challenges.

Authentication Error Occurred on Realme Narzo 60x 5G? Here Are 10 Proven Fixes

There are times when users get an authentication error while they connect to a Wifi network. The problem is mostly found in Android whenever a device tries to establish a connection to Wifi. If your device is also experiencing an authentication problem Wifi, then don’t worry. It can easily be resolved. In this post, we will make you familiar with the root cause for the Realme Narzo 60x 5G Wifi problem and how you can resolve whenever authentication error occurred on your device.

Part 1: Any idea about the Wi-Fi authentication problem?

Wi-Fi authentication has to be done every time you wish to connect to a Wi-Fi network over your smartphone or laptop. To authenticate yourself and connect to the protected Wi-Fi network, you need to have the password of it. But if after you’re putting in the correct password and still experiencing the wifi authentication problem. Here’s what you need to know.

Authentication error occurs when the “deal” between the Wi-Fi router and device fails due to certain reasons. First, the Realme Narzo 60x 5G device sends the password of the network and the “connect” request in an encrypted format to the Wi-Fi router. Then, the router decrypts the password and compares the password saved on it. Now, if the password matches, it sends affirmation for the “connect” request, and then the Realme Narzo 60x 5G device is allowed to connect to the network.

Part 2: Why Authentication Error Occurred when Connecting to Wifi?

There could be plenty of reasons for facing an authentication error on your device. Most of the time, it occurs whenever a Wifi router seems to malfunction. Furthermore, if your phone has been recently updated, then chances are that there could be an issue with its drivers. A security attack can also make your device malfunction as well. An unstable connection or a router blockage can also be a reason for this issue.

In this scenario, whenever you try to connect to a Wifi network (even after supplying the correct password and username), it doesn’t connect to it. Instead, it displays an authentication error occurred promptly. Thankfully, there are plenty of ways to overcome the authentication problem Wifi. In the next section, we have provided three different solutions to fix the Realme Narzo 60x 5G Wifi problem (as it mostly happens on Android devices).

Part 3: 10 Solutions to Fix Wifi Authentication Error

Before we make you familiar with different fixes for the Wifi authentication error, it is important to check your router beforehand. Chances are that you could be getting the authentication error because your router is not functioning properly. You can restart it and try to connect any other device to it as well to check it. After making sure that there is no problem with your network or router, follow these suggestions to overcome the authentication error occurred issue.

Check if extra characters added in Wi-Fi password

Ensure that no other extra characters are being added in the Wi-Fi password while you’re entering it. Key in the password carefully while viewing the characters, and then check if the authentication error occurs or not.

ZoneAlarm Pro Antivirus + Firewall NextGen

One-Click to Fix Wifi Authentication Error by Android System Repair

Android system repair is considered the most effective way to fix Wifi Authentication Error. As the bottom-layer Android system files may be corrupted unconsciously with days of phone use, the Wifi Authentication Error may be one of the symptoms.

So Android repair requires programming knowledge to do it?

No! With Dr.Fone - System Repair (Android), you can do Android repair in just a few steps and get all issues like Wifi Authentication error fixed easily.

Dr.Fone - System Repair (Android)

An easy-to-operate tool to fix Android system issues like a Wifi authentication error

• Fixes all Android system issues like a black screen of death, Wifi authentication error, etc.
• One-click to fix the Wifi authentication error. No technical skills required.
• Supports all the new Realme Narzo 60x 5G devices like Galaxy S8, S9, etc.
• Easy-to-follow instructions provided on each of the screens.

3981454 people have downloaded it

Here are the steps to fix Wifi Authentication Error by Android system repair:

Note: Android repair is effective to permanently fix Wifi Authentication Error, but may wipe out the existing phone data. Backup all the important Android data to PC before you go on.

1. After the Dr.Fone tool is downloaded, install, and launch it. You can see the following screen.

1. Connect your Realme Narzo 60x 5G to the computer, and select “Android Repair” in the middle.

1. Select all the details that match your device, and click “Next”.

1. Next up, you should boot your Realme Narzo 60x 5G in download mode by following the on-screen instructions.

1. Allow the program to download the corresponding firmware. After that, the Android repair will start and get the Wifi Authentication Error fixed in minutes.

CollageIt Pro

Use static IP address instead of DHCP

DHCP, or Dynamic Host Configuration Protocol is the default IP address assignment for the Wi-Fi settings on many devices. Whereas DHCP can cause IP address conflict during the dynamic IP address assignment. So, you’d better change “DHCP” to “Static” to see if the authentication error persists.

Step 1: Head to the “Settings” of your Realme Narzo 60x 5G and then opt for “Wireless and Networks” followed by “WLAN/WiFi”.

Step 2: Now, hit on the WiFi network that is showing “authentication error occurred”.

Step 3: Depending on your Realme Narzo 60x 5G model, look for “IP Settings” and tap on it. Now, switch the “DHCP” to “Static”.

Step 4: Note down the static IP address fields and wipe off all the fields. Punch it in again and then save it.

Check carefully for duplicate Wi-Fi names before you connect

Perhaps, you might connect to a WiFi with a similar name. There are good chances that some users do not modify their WiFi network name and possibly, your neighbor may have the same WiFi network, service provider. Therefore, ensure you connect to the correct WiFi network.

Reset the Wifi network

One of the easiest ways to fix the authentication problem of Wifi is to reset the network. To do this, you would be required to forget the respective network first and then connect to it again. This can be done by simply following these steps.

1. Firstly, you need to forget a Wifi network. To do it, go to your phone’s Settings > WiFi and network. From here, you can see a list of all the Wifi hotspots that your phone connects to. Select the network you wish to forget.

2. When you would select a network, it will provide the basic information related to it. Just tap on the “Forget” button and agree to the pop-up message. This will erase the network’s information from your device.

3. Afterward, turn on your Wifi again and tap to the network you wish to connect to. Simply provide the credentials and tap on the “Connect” button to reestablish the connection. This way, you can reset the network successfully.

Modify network connection

If the above solution won’t work, then you would be required to walk the extra mile to fix the Realme Narzo 60x 5G Wifi problem. After you reset a network connection, if still getting issues regarding the authentication of the network, you need to modify the connection. In this technique, you will be changing the IP settings on your phone to alter the way it establishes a secure connection. You can do it by following these steps.

1. To start with, visit your phone’s Settings and open the Wifi page.

2. This will display a list of all the Wifi networks that are associated with your device. Just long-tap on the Wifi network that you wish to modify. It will open another pop-up window. From here, tap on the option of “Manage network settings”. Sometimes, users also get an option of “Modify network settings” here as well. Simply select it to proceed.

3. It will display basic information related to your Wifi network. Just tap on the “Show advanced options” button to access more options related to the network setting.

4. From the IP Settings menu, change the field from DHCP to Static. This will let you establish a static connection between your device and the router.

Any DRM Removal for Win：Remove DRM from Adobe, Kindle, Sony eReader, Kobo, etc, read your ebooks anywhere.

5. As soon as you will change it to static, you will get different fields related to your network’s IP address, gateway, DNS, and more. Simply fill these fields and tap on the “Save” button once you are done.

Now, try to connect to the Wifi hotspot again. You would be able to overcome the authentication problem of Wifi.

Change Network Security Type

It has been observed that, when we connect to Wifi, our device chooses a wrong security type. This clashes with the default security protocol of the router and authentication error occurred due to this. If your device is facing the same issue, then it can be fixed by simply changing its security type. To do this, follow these instructions:

1. To change the security type of a network, you need to “Add the network”. If you already have the Wifi network saved, then simply forget the network by following the above-mentioned tutorial.

2. Now, turn on your device’s Wifi and tap on the option of “Add network”. Here, you would be asked to give a network name and select the security type. To manually select it, tap on the “Security” option.

3. From here, you will get a list of various security protocols that you can pick. Select “WPA/WPA2-PSK” and save your selection.

Now, try to connect to the network again. Most likely, it will let you fix the authentication error on your device.

Update Android firmware to the latest

There are instances where an outdated OS version of your Realme Narzo 60x 5G may create a hindrance in establishing a connection between your device and the WiFi network. You need to update your Android firmware to the latest version and then check if the problem persists or not.

Step 1: Launch “Settings” of your Realme Narzo 60x 5G and then get into the “About Phone” option.

Step 2: Now, opt for the “System Update” option. If the update is available, get your device updated to the latest OS version.

Restart the router and reset Android network settings

Sometimes, the WiFi router may hang up while establishing a connection and therefore, the wifi authentication problem occurs. Try restarting your Wi-Fi router and then check if your device connects successfully. If this doesn’t work, try to reset your Android Network Settings .

Bonus tip: Turn Airplane mode on/off

By simply turning on the Airplane mode (and later turning it off), you can easily fix the authentication problem Wifi most of the time. You can find a toggle button for Airplane mode on the notification bar of your phone. If you can’t find it there, then go to your phone’s Settings > Connection > More Networks and turn on the feature of “Airplane Mode”.

Let it do for a while. Afterward, turn it off and try to connect to the Wifi network again.

After following these quick and easy suggestions, you would be able to fix the Realme Narzo 60x 5G Wifi problem for sure. Even if you use any other Android device, then its authentication error can easily be resolved after these effective solutions. Go ahead and give these expert solutions a try and let us know about your experience as well. If you have any other solution to fix the authentication problem Wifi, then share it with us as well in the comments.